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rray6

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About rray6

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  1. Thanks. I just installed version 3.4.5. I had tried to determine if version 3.4.4 was the latest version before I originally posted but the update feature within the program said "no updates available". Thanks for the link. I will monitor my computer with this new version installed for a few days and then report back. Robert
  2. Twice now in the last week, my system has crashed for no apparent reason giving me the BSOD. In one case, I was typing an email. The other case occurred while the computer was idle. I have Windows 10 Pro and am using the latest paid version of Malwarebytes - Premium 3.4.4. Windows gave me the following message: "Stop code: SYSTEM SCAN AT RAISED IRQL CAUGHT IMPROPER DRIVER UPLOAD. What failed: mwac.sys". As far as I can tell, everything is up to date. If you require additional information, please let me know. Thanks.
  3. If you're not seeing an obvious solution on your end, I think that may be the best move. It won't be easy because I have a lot of programs that I will have to reinstall but this computer is about 3 years old and has been accumulating a lot of junk over the years. Although I have threatened to do it, I have never done a total reformat before but I'm beginning to think it is necessary. Among other things, my Outlook is all screwed up and my browser is starting to act up - things are starting to fail. I guess it is time to start over. Thanks. rray6
  4. Here they are. When you need something else, let me know. I have about 36 more hours that I can work on this and then I will be on the road for two days. After that, I will not be able to respond until Sunday evening. Letting you know this so you won't close the ticket if I don't respond after tomorrow. I want to do whatever I can to get this machine back to working - even if it means a full reformat. Hopefully, I can avoid that. rray6 FRST.txt Addition.txt
  5. I was starting to send inquiries to the various tech supports for those applications but decided that my initial problem (Windows Installer) is probably causing the other problems and needed to be fixed first. If I can't even uninstall something, I'm screwed to start with.
  6. iTunes (latest version), Snagit 12, AVG PC Tuneup are the 3 big programs that will not uninstall/install. Aside from this, I have only tried a few small apps (things I don't need) and most of those did uninstall except for the Free File Viewer. Starting last night, my Outlook 2013 is taking 5-7 minutes to open and send/receive - it used to do this in about 30 seconds. I tried to repair it through Control Panel and got the same Windows Installer error. My computer seems to be falling apart before my eyes.
  7. On a side note, one of those apps that you suggested for me to uninstall earlier came back after the System Restore last night. Free File Viewer. I could not uninstall it - it said it was missing some file. I have attached a screenshot of the error message. If you know how to manually uninstall something like this, please let me know. I still have a Windows Installer problem and this may be a result of it. Since there is no evidence of malware now, I wonder if the original Security.Hijack attack (that I first contacted you about) did some damage. rray6
  8. Finished and it did not find any integrity violations. No change in performance - still coming up with the windows installer error 1719 on some programs.
  9. Makes sense - thanks. I will try and get back to you.
  10. Tried to but it says I must be an administrator running a console session in order to use the sfc utility. I am the only user and the only administrator on this computer so I have no idea how to run this app.
  11. So far, nothing has worked to completely resolve this issue. I can uninstall and install some programs but not all - I still get the error 1719 on some installation attempts. I tried the solution in this last link you sent including doing it in Safe Mode - no difference.
  12. Unfortunately, no. I turned off the machine last night - everything seemed to be working then after the Restore. But after restarting it again this morning, the error 1719 is back and I cannot use the Windows Installer. In addition, my Snagit has quit working again - it is tied to this issue since every time I try to open Snagit, the error 1719 message comes it. Snagit did start working again last night after I did the Restore but now it is trying to access the installer again for some reason. None of this was occurring before we started this malware debugging. rray6
  13. Update: Malwarebytes seems to be working again. I ran a scan and it was clean. I have attached the log. rray6 MWB Scan.txt
  14. Hello TwinHeadedEagle, I finally decided to do a system restore - restored back about 36 hours ago. The restore solved the Windows Installer error 1719 problem, I think. I have been able to use the uninstaller again. Search App by Ask was present again so I used the uninstaller to remove it. It occurs to me that some of the fixes you did may have been undone by the restore. Another problem is that Malwarebytes seems to be crippled - I tried running the FIX but I cannot fix it or run a scan. I will not do anything else until I hear back from you. Again, Malwarebytes does not appear to be
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