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Everything posted by MerlinXL5

  1. Hello. I have the same problem with Malwarebytes Privacy not being able to connect. I have tried all solutions suggested here and in other threads about this topic, including complete uninstall of wintun-windows and MWB Privacy. I have run mb-support- to obtain the Zip file attached here. Hopefully, you can help. Interestingly, I have another Win7 machine that does NOT have this problem and IS able to connect. mbst-grab-results.zip
  2. Hello and thanks for a wonderful product. I was reminded via Email that my MalwareBytes Anti-Exploit Premium license was soon to expire. SO, I went to your (Cleverbridge) store and purchased a 4-pack of MBAE licenses. I cannot, however, find a way to apply the new licenses. As you can see from the attached screenshot, it is activated (current key obscured for posting) but there is NO Activate button. I want to do the right thing (well, I guess I did by purchasing the new licenses) and apply them but don't know how. With all the problems people seem to have doing so, I am loathe to uninstall/reinstall a perfectly running product. There is obliviously something simple I am missing here. Any hints on what it might be? Thanks, Daniel S.
  3. OK, I'm seing the same result on a website I'm trying to get to: http://beaconhillathleticclubs.com/ So thanks for noticing it. What I don't understand is WHY the scanner KEEPS popping up AFTER I've left the website and dismissed the scanner. It just keeps on and on and on popping up. Is this by design? Thanks and thanks again for the great work on a great product. Dan S.
  4. First, let me say that I could NOT live on a computer without Malwarebytes Premium and want to congratulate you on a FINE product. That being said, I wish to report an issue with the latest version of AI Roboform. I know that your "Known Issues & Conflicts" page states that "Roboform for Firefox under Windows XP may stop working with MBAE installed". I'm sorry to report that the problem is much more serious than that. If the Taskbar Icon for Roboform Everywhere Version is loaded, attempts to use the Malwarebytes user interface or perform a scan WILL result in MWB abnormally ending! If the Roboform Taskbar Icon is CLOSED, then Malwarebytes DOES function normally. This behavior is exhibited with MWB Premium This behavior does NOT occur with the previous version of Roboform Version ( Unfortunately, one cannot downgrade to that version, as it isn't compatible with the latest versions of Firefox and Chrome and will therefore not attach to the browsers . What a pickle I find myself in. Two of my favorite programs (ones I CANNOT do without) fighting like schoolchildren I am not blaming Malwarebytes necessarily, but it IS the one that is crashing and it doesn't automatically reload -- which is dangerous. In all seriousness though, is there anything that can be done? I would be happy to attach all the usual diagnostic logs if you would find that helpful. I would also be happy to perform additional testing, etc. that might help you in isolating this anomaly. It is not malware as I have been through the usual scans and all comes out clean. Please advise what you would like me to do next. Sincerely and Thank You, Daniel
  5. 48 hours debugging :(

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