Rsullinger

Hey OldCodger, No problem! Never hurts to ask.

Hello Meathead, The automatic update is not turned on for the newer builds past 1291 currently. In the future, we may release another 1.09 through automatic updates bundled together with these fixes. However, we will not be pushing each test build through automatic updates.

Hey OldCodger, The test builds are just bug fixes that we put publicly for people to try and see if it fixes their issues. It allows us to fix issues and get them tested quickly without having to release a 'release' build fore every bug fix. They are much like the current version you have just with those fixes in place. So it is mainly up to you if you want to be part of the testing of those builds if you don't have any of the issues the build fixes.

Hey Winter, Perfect! I will let the development team know it worked for you. Please let us know if you have any other issues!

Hello Winter, Yea, you will have to manually remove that file. Close all open applications and browsers. Navigate to C:\Windows\system32\drivers Locate mbae.sys or mbae64.sys, right-click the file and select Rename. Rename it to mbae.old or mbae64.old Now MBAM3 will install without any issues. If the issue persists, boot your system to safe mode and navigate to C:\Windows\system32\drivers. Locate and delete the file named mbae.sys or mbae64.sys. Reboot your PC normally and try the installation again. Let me know if you have any issues after doing this!

Hello Admin_temp, We have a fix for this that we would like you to test. However, this update is currently only in the standalone test build we have. To test this, you would have to remove MB3, reboot the computer, and then install this test build: https://malwarebytes.box.com/s/yjr93flq9boyfsg0h7kqg725wuoib3bp Would you be willing to test this and let us know if it fixes the issue?

Hey Winter, Sorry for the long wait. We recently pushed out something through mb3 that should help with this issue. Can you try starting it up again and see if it will startup? If not, you may need to do a re-install of MB3, but we will test that after you confirm if it is fixed now or not.

Hello everyone, We didn't make any changes on our end for this, but I did see other reports of customers using MSE or Windows defender having issues by needing to 'allow' mbae to run. So it may have had to do with something like that. If anyone is still having the issue, can you let me know? We want to get another set of logs from this to track down what is preventing the service from starting.

Hey Trevoralf, No problem. Let me know if after installing it again, it returns.

Hello Trevoralf, I am going to send you a PM with some logging I want you to collect. Just want you to send me the logs through the PM and we can continue the discussion here. As for editing your post, there should be an edit button toward the bottom of the post.

Hello Anders, Not at this time. We will be updating the anti-exploit in MB3 to have this same version. However, since it is the beta build it may be a bit. Thank you for confirming it worked!

@anders86@RichardLowe Are you both using the anti-exploit client by itself or the one in MB3. If you are using it by itself, do you mind testing and see if this build fixes the issue without needing to disable that? https://malwarebytes.box.com/s/todtb6bhna0nq7c3v7z7mja8cl4xlxkv

Hello All, If you are using the standalone version of mbae ( not the one that is in MB3) can you try this build and see if it fixes the issue for you: https://malwarebytes.box.com/s/todtb6bhna0nq7c3v7z7mja8cl4xlxkv We want to see if this fixes PowerPoint not even being able to open up.

Hello everyone, Thank you for all the logs. I am sending this to our team to take a look at it in more depth. I will update you all when I get more information on this issue.

Hello Winter, Thank you for that. I am going to get this looked at by our team to see why anti-exploits protection is not starting properly.

Hello All, Those are perfect. There was also another log in the post I wanted to have you grab as well called frst. I want to have you collect that so our team can try to find any commonalities between the computers to see about replicating it. To do this: 1: Please download FRST from the link below and save it to your desktop: http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/ 2: Double-click the purple FRST icon to run the program. Click Yes when the disclaimer appears. 3: Click the Scan button 4: When the scan has finished, it will make 2 log files in the same directory the tool is run, FRST.txt and Addition.txt. Please attach both files in your reply. After that I should have all the information we need!

Hello Rimfaxe, The 2.0 version of mbam shouldn't be having the same issue as the one reported here. Do you happen to have anti-exploit as well? If you do, can you verify what version of that you are currently on?

Hey Winter, My name is Ron and I want to assist you further with the anti-exploit side of things. I want to have you collect me a log found in this location: C:\ProgramData\Malwarebytes\MBAMService\mbae-default.log This log gives me more information just on the anti-exploit side so it should help me figure out why your protection is not starting.

Hello Hake, Pedro went into some FAQs regarding this type of situation here: You can continue using the mbae premium until you feel confident to upgrade to that. The license will already be set to be moved over to mb3 as long as it is continued to be renewed. So you won't have to worry if, say in a month or two, you need to migrate over at a later time for you and the people you support.

Hello Hai, I want to have you collect me these client logs as it shows the communication between the client and server better: -Locate the this folder on the client computer: C:\Program Files (x86)\Malwarebytes' Managed Client -In this folder, right click the 'CollectClientLog.exe' utility and run it as admin. -Save these logs to the desktop of the computer. -Zip up this folder and attach it to the next reply.

Hello All, Can you please collect these logs from your machines so we can look into this further

Hello Clower, It was released on the 15th. So that may not explain it with the update, do you happen to have windows 10 or did windows updates recently? There was a fix in a prior version for those 2 points, but I want to make sure it is not occurring again.

Hello clower_element, Much like what Doctor9fan is mentioning, doing a clean re-install would be a good first step. We do have a clean tool specifically for anti-exploit that can be found here: After you use that, reboot the computer and install this version on the machine: https://downloads.malwarebytes.org/file/mbae

Hello Preyash, Unfortunately the system logs didn't give me the information I was hoping to see. I do see the update being applied but not seeing our service failing to start during the timeframe it was being applied. I even saw anti-malware update its services and start them just fine but nothing on the management service. Is this the only windows 10 computer you have that is having the issue or the only one you have noticed it on (since it was yours).

Hello Telos, That is correct. This is only happening with the new build of power point they put out. Users tested being on the last build of what office 365 pushed out and they do not get the issue.