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maplegal

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  1. UPDATE: Finally, Finally, Finally!!! Windows booted up and stayed enough to be able to uninstall Malwarebytes. Not sure how many times we rebooted that computer and it would even stall in safe mode. Out of all our years (hate to age myself but we've been around computers before Windows was an operating system), never worked so long on a computer to get it back up & running -- exhausting!!
  2. I was Finally able to get the Command Prompt C:>, just not sure how to Uninstall Malwarebytes from that point as I'm sure things are different when it comes to Windows 10
  3. The computer does not have a CD/DVD drive. We've been working on this ALL day.. reboot, wait, reboot, wait, etc. Sometimes I get to the sign in screen, sometimes not. If I get in, it stalls anyway as all 8 GB of RAM is being sucked up and won't let you even type.
  4. There is no Boot CD. I can get to to the "sign in" area. But then it stalls from there (can't get to settings or even type Uninstall in the bottom left) -- can't figure out to get to SAFE MODE (tried everything). Plus that looks like Windows XP not Windows 10. There is not enough memory to even Get to the Task Manager to stop some programs from running once Windows does load. This is RIDUCLOUS! My husband uses his computer for work and Malwarebytes destroyed an i7, 8 GB computer in one update.
  5. If "only" we could get to the diagnostics. Don't have HP computer support anymore - computer is 3 or 4 yrs old.
  6. I guess we'll leave his computer sit while going for dinner and see if it ever gets to the sign in screen, then try the Reboot in Safemode as you suggested @ishy
  7. I think he tried F8 earlier today. His computer was running fine UNTIL Malwarebytes pushed down that update. I have a similar computer and luckily I was able to uninstall Malwarebytes to download the fix. He powered down his computer instead and now it won't come back up. He has 8GB of RAM. It's been at least 20 minutes and still sitting there without getting to the sign in screen
  8. Do you hold the Shift while powering on and then press one of the F keys?
  9. Ishy, he is going to do that now..just let the computer sit there to see if it will eventually get to the sign in screen
  10. I've been able to uninstall and re-install MB (after the update) but hubby hasn't . His computer is a BRICK now - tried several times to reboot (hardboot), the computer will not even re-start in safe mode. It just hangs. Therefore can't do anything. Any tips??
  11. I continue to get this Service.exe prompt also. It doesn't find it on when I run my full scan (I have done the latest update). I've run AutoRuns.exe and it does see the Service.exe file in my pcreg directory, but when I try to uncheck it, it gives me an Access Denied error. Any thoughts?
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