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Francois_Blais

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Posts posted by Francois_Blais


  1. Seems to me the memory increases are related to something other than the update procedure, but again I'm speculating without knowing if there's something else going on behind the scenes.

    +1

    I think they're focusing on that because it was the main issue when they released 1.43. (an update bug in 1.42)

    I don't think it's update-related either.

    Something occurs which raises the memory usage, but it's not fully released thereafter.

    It may shown up in the update process, but the problem is somewhere else methinks.


  2. Hello everyone :welcome:

    For each of you having this issue please do the following to see if it resolves it and let me know the results:

    1. Uninstall Malwarebytes' Anti-Malware
    2. Reboot your computer (this is critical)
    3. Navigate to C:\Program Files and look for a folder called Malwarebytes' Anti-Malware
    4. If the folder Malwarebytes' Anti-Malware still exists DELETE IT
    5. Restart your computer again
    6. Reinstall Malwarebytes' and test to see if you're still encountering the problem

    Please let me know if this works or not. If it doesn't then please email the helpdesk at support@malwarebytes.org and they will assist you with further troubleshooting and corrective measures to fix the issue.

    Thanks :)

    Did that before. (see post http://www.malwarebytes.org/forums/index.p...t&p=178677)

    I did send an email to support a few days ago, but the person at the other end sent me here...

    Thanks again,

    Fran


  3. Excellent, it appears to have stabilized nicely :welcome: . There will be minor variances when an update is performed due to differing sizes in the database, but it should never escalate the way it had previously, basically doubling in size after each update.

    Thanks for testing and thanks for keeping me informed :) .

    Still eating too much memory here.

    I did the uninstall/reboot/mbam-clean/reboot/reinstall (1.43) and did several updates since yesterday.

    Mbamservice is eating about 80MB of RAM and about 90MB of Virtual Memory right now.

    IP Protection is ON, as well as real-time protection.

    AV: Avira premium 9 with only the guard active.

    FW: PrivateFirewall 7

    Windows XP Pro SP3 running on an old P3-1000 with 512MB RAM.

    Thanks in advance!

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