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marcor

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    marco_vmn@hotmail.com
  1. It was detected as threat not malware, but the issue is the same.
  2. Dear Support, Your antivirus detected our product as PUP.Optional.MyStartTB.A malware . This is a false positive detection. Can you remove it please? The exe file is available at http://toolbar.mystart.com/ or http://toolbar.mystart.com/download/mystartTb_5.4.2.6.exe . I attached the exe file in zip with infected password . if you have question, let me know. Best regards, Marco Ribeiro log_malwarebytes.txt
  3. Dear Support, We were verifying our software at virustotal.com and we could see that you detect us as "PUP.Optional.MyStartTB.A" . This is a false positive because our software is free of virus or others threats. Our software is available at http://toolbar.mystart.com and I sent in attached file too. the virustotal rapport is available here https://www.virustotal.com/en/file/010dd7101666dd0b5836d1e45188a09f9e4a73ecdb0cf93e4a80feca1f378ccd/analysis/1401205926/ If you have question, let me know. Best regards, Marco Ribeiro
  4. Hello All, My files have been detected as a false positive by virus total.I ran the Malwarebytes Anti-Malware (trial) 2.0.1.1004 and it detected as malware too. Can you remove the false positive please? I also attached the log file and exe file . If you have question, let me know. Best regards, Marco Ribeiro malware_log.txt
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