garioch7

I don't remember the precise date in the spring, but I did have a Samsung 850 Pro 1 TB SSD (Drive I:) that was failing according to Hard Disk Sentinel. It was sporadically failing to communicate. I used the drive solely for system imaging with Macrium and Easeus. Backup verifications were failing. I removed the drive and the other two drives were renumbered by the system. My Boot Drive went from Disk 2 to Disk 1. Not sure if that would have anything to do with the error(s). I am busy most of the day, but I will try to get your recommended actions done later this afternoon. I really appreciate your assistance. Thank you and have a great day. Regards, Phil

Here are the logs you requested. mbst-grab-results.zip Thank you and have a great day. Regards, Phil

As was the case with my issue with KB5015814 failing to install on my desktop (Dell XPS 8930 SE, Windows 11 Pro), the latest update failed as well during the "Installing" phase, never making it to the "Restart Your Computer." My first thought was to disable Malwarebytes and disable it from starting with Windows. I rebooted my computer and the update successfully installed. With my laptop, also running Malwarebytes Premium and Bitdefender Total Security, the update installed flawlessly with Malwarebytes Premium active. Windows Update does not like my desktop for some reason. :( Have a great day. Regards, Phil

@Porthos Thank you for your PMs about the Windows Update KB5015814 failing to install on my Dell XPS 8930 SE desktop computer. You suggested that Malwarebytes Premium (MBP) might be the cause. I did quit both Malwarebytes Premium and disable all of my Bitdefender Total Security (BDTS) protection modules, but still the update would fail on the final reboot at about 92% with Error Code: 0x8007054f. I posted over at Bleeping Computer and then moved on to Sysnative when the standard methods of trying to get a Windows Update to successfully install, failed. Interestingly, that Windows Update installed flawlessly yesterday on my Dell XPS 15 7590 laptop computer with both MBP and BDTS active. Like @AdvancedSetup, I cannot explain why that would happen? My "mistake" was in not disabling MBP from starting with Windows before quitting MBP and starting the update. I know that on my desktop, MBP is the first program that loads on boot. Since my problem was occurring after the update had finished its initial 30% install, and then restarted my computer, it was logical to try and see if MBP starting was stopping the Windows Update from completing successfully. The update always failed at about 92% installed on the reboot, restarted again and again, and finally undid the update. I would get the message that "Something didn't go as planned. Don't worry -- undoing the changes. Please keep your computer on." The new MBP build did not resolve that problem for me. I kept trying to install that update until midday Thursday when I went to Sysnative. I had the new MBP build within hours of it being released on Wednesday. Some combination of programs and drivers on my desktop, along with MBP, seem to be the likely culprit. My desktop has a lot more programs than the laptop which is essentially a backup to my desktop in case it fails. I update the laptop every Friday, image and scan it. Thank you again for reaching out to me, Porthos. Have a great day. Regards, Phil

@shadowwar Thank you. I will remove it from the file from my "Allow List. Have a great day. Regards, -Phil

A few years ago, I downloaded Shadow Explorer 0.9 from Bleeping Computer. I kept the downloaded setup file. MBAM has ignored it all these years, until today. I have attached the supporting log file information, except for the .json file that the Forum does not permit to be attached. I can provide it upon request if you would let me know how you want me to get the .json file to you. Thank you and have a great day. Regards, -Phil shadow_explorer_09-2.txt shadow_explorer_09-1.txt

I too vote for the ability to dismiss that warning. I have no scheduled scans for any protection app (Bitdefender Total Security, Malwarebytes Premium, or Windows Defender) on either of my computers, and I never have. I have never had a malware infection, although my anti-virus of the time (Norton) did detect a threat once and terminated it, with extreme prejudice, back in 1991. I consider my computers to be fully protected, and so did MBAM until this latest component build. If you can't revert this "improvement", then I would like to have the capability to turn it off in Settings, assuming that it would be enabled by default to maximize protection for those persons not as conversant with malware as some others with more experience. Just my two cents. This is just a minor quibble with an otherwise excellent product that I consider to be a key component of my computer security and which I recommend to my computer clients. Thank you for your consideration. Have a great day. Regards, -Phil

I agree with @Porthos: use imaging software to image your entire OS disk on a regular basis. It is more reliable. Be sure to create an emergency boot disk that the software offers. I have never had a lot of success with System Restore, though I do use it, to complement my imaging softwares (Macrium Reflect 8 Home, and Easeus Todo Backup Home 13.1). I have had the most success when attempting a restore from Safe Mode. In that mode, protection software is not loaded, and the system is running "bare bones", so the possibility of other software interfering is much reduced. I hope this helps. Have a great day. Regards, -Phil

A @shadowwar Thank you for dealing with this so expeditiously. I will remove the files from my "Allow List". Have a great day. Regards, -Phil

I ran a threat scan yesterday and for the first time ever (I have had MB Premium for years now), MB detected two "malware" files on my Dell 8930 SE desktop computer. The computer is running Windows 10 Pro Build 20H2, fully patched. I have had Corel 2020 WordPerfect Office Suite installed on the computer since Christmas Day, 2020, and I do a weekly threat scan, always, until now, with 0 detections. I suspect that these are false positives. My laptop (Dell 15 XPS 7590) has Corel WordPerfect X9 Office Suite installed. The laptop has Windows 10 Pro, Build 20H2, fully patched, like the desktop. There were no MB detections found when the laptop was scanned yesterday. As you can see from the scan detection log, I left the files in place. Files and Scan Detection Report attached. Thank you and have a great day. Regards, -Phil files.zip FP_Scan_Detection.txt

@shadowwar Thank you for the quick response and fix. I will remove the executable from my Allow List now. Have a great weekend. Regards, -Phil

I have attached the detection report and zipped copy of the file. Has not been previously detected. Thank you and have a great day. Regards, -Phil QPW20.zip qpw20exe.txt

@tetonbob Thank you for your fast action. I will remove Kand from my "Allowed List". Have a great day. Regards, -Phil

@Porthos I deleted the detection log. I have zipped up the K39.ext file and attached it. Thank you and have a great day. Regards, -Phil K39.zip

The KAND utility for storing "canned" speeches and analyzing malware logs, used my many malware removal specialists, was just detected on my computer and quarantined, both the K39.exe file and the desktop shortcut link. I have created an exception for both files, but this is a false positive. Thank you and have a great day. Regards, -Phil

My report from rural Cape Breton. My Dell XPS 8930 SE on Windows 10 Pro x64, Version 2004, was updated yesterday to the newest beta. I am happy to report that I am able to engage Ransomware Protection, I was able to turn off delayed start of MBAM (it is no longer interfering with the Bitdefender 2020 Total Security launch, as it was), and my computer seems responsive and I am not aware of any stability or other issues. The fix was a long time coming, but it is most welcome. My kudos to the developers/programmers, who I am sure have spent many hours toiling to find a solution. It appears that they have been totally successful. Thank you and have a great day. Regards, -Phil

@AdvancedSetup: Thank you for your PM and a copy of the relevant log entries for my topic. I must have been confused. Please accept my apologies. I also appreciated your comment in this topic. I think we are both hoping for a speedy resolution to the current Windows 2004 issues and Malwarebytes Premium. Have a great day. Regards, -Phil

I opened a topic on the issues that I perceived to be between Bitdefender, Malwarebytes Premium, and Windows 10 Version 2004. That topic was "edited" by persons unknown to me, without my consent at a later date, to remove subsequent messages before it was locked by @AdvancedSetup. That topic was opened some time ago. I did not raise the issue with you, Ron, but I was disappointed at what I perceived as "censorship" of my topic by Malwarebytes staff. I don't know who did it, so I am not making any accusations against any specific staff member. I have to agree with the OP that, personally, I would have expected a more robust and timely response from Malwarebytes to these Windows 10 Version 2004 issues. I am running two Dell OEM computers (XPS 8930 SE desktop, purchased October 2019 and a Dell XPS 15 7590, purchased in May 2020). Both computers have encountered issues with Windows 10, Version 2004, and I currently have MBAM Ransomware Protection disabled, but I do get occasional issues with Google reporting "Resolving Host" issues and hanging, despite that. I am running the latest beta and I don't have Fast Startup enabled. Bitdefender and MBAM are configured to play nicely together in the same "sandbox" and they have for years done so by including the recommended exclusions in both products. The "memory leak" issue of some time ago, was addressed directly, and quickly, by the CEO of Malwarebytes, as was appropriate. I commend him for that. QA seems to be lacking, in my personal opinion, and the "fix" for this issue has been too slow in coming. This has gone on for far too long; and, as the OP has stated, most users will blame the Windows 10 Version 2004 update, because only a very small percentage of MBAM users ever even visit these Forums let alone know that they exist. This is a disservice to Malwarebytes customers, I respectfully submit. Honestly, I am beginning to wonder ... . As you know, this issue made the "News" at BC. I would really recommend that Malwarebytes management give this issue the priority it deserves and refrain from appearing to blame the users/customers. Just my two cents, Ron. I hope that my comments will be respected in the spirit in which they have been offered: Malwarebytes is an awesome product, but perhaps, in this instance, over-reach, the lack of QA, and most importantly, not being publicly seen to aggressively resolve these issues, is crippling the company's reputation. Regards, -Phil

@JCBRANTL I am a long time user of Bitdefender Total Security and Malwarebytes Premium. I have added the recommended exclusions to both products, and they play nicely in the same sandbox. Well, they did until Windows 10 Build 2004, but I resolved the issue by downloading/installing the latest beta version of MBAM, delaying MBAM from starting until Bitdefender had loaded, and by disabling MBAM Self -Protection. Malwarebytes is apparently investigating conflict and performance issues that relate to Build 2004. I hope this helps. Have a great day. Regards, -Phil

@AdvancedSetup: My pleasure, Ron. As I said, the feedback here saved me a lot of time and grief trying to determine what was causing issues on the new laptop. I did also have the Ransomware protection module disabled as well, but I re-enabled that yesterday, and the new laptop still seems to be working fine. I will monitor that because I have read reports here that the ransomware module can cause issues with certain software configurations. If I find substantive evidence that the ransomware protection module is causing any issues, I will report back and be prepared to provide the requested logs. Thank you and have a great day. Regards, -Phil

I have a desktop (Dell XPS 8930 SE, purchased last October) and a brand new Dell XPS 15 7590 laptop that I received Friday past. The 2004 version update has not yet been offered for the desktop, but it appeared on Saturday for the new laptop, so I let it update to 2004. There were immediate stability issues after the install and Bitdefender was having difficulties loading after reboots, but would eventually get itself, and its services, going after about five minutes. I should note that I did not do any cloning or restores to dissimilar hardware; all of the programs on the laptop, including Bitdefender and Malwarebytes Premium, were cleanly installed from scratch, after I had removed all of the Dell bloatware. Thanks to the information here in this Forum, I suspected that Malwarebytes Premium might be the issue, so I did enable beta updates, and the laptop updated to the beta version. There were still issues with Bitdefender loading (all exemptions added to both MBAM and BDTS as recommended here) but the stability issues were mostly resolved, so I went into the MBAM settings and disabled self-protection, and set a 120-second delay to start MBAM, which I thought would be enough time to allow Bitdefender to load normally, ahead of MBAM starting. All is now working fine on the new laptop, including Bitdefender and Malwarebytes. I just wanted to share my experience in case it might help others, since the posts here greatly assisted me to rectify the issues, without going down into many "rabbit holes" in the process of trying to identify what was causing problems for the new laptop. Have a great day. Regards, -Phil PS: Forgot to add that Fast Startup is ALWAYS disabled on my computers.

@gonzo Thanks very much. Have a great day. Regards, -Phil

It looks like the Geeks to Go website has annoyed Malwarebytes Browser Guard. Have a great day. Regards, -Phil

@ng4ever I have been using Malwarebytes Premium for years now, and Macrium Reflect as well. There are no conflicts and no exceptions or whitelisting is required. I would certainly recommend that you make use of your lifetime licence and significantly enhance your computer security by installing Malwarebytes Premium on your computer. Have a great day. Regards, -Phil

It appears that Malware Search is no longer available from the Chrome web store. This extension does not confer any protection. It is used by malware removal experts for searching whether various files, CLSIDs, etc., might be associated with malware. @nasdaq is one of the contributors to the the databases that it accesses. When not searching highlighted text, the extension is basically dormant. Have a great day. Regards, -Phil