garioch7

Advanced Setup: Thank you for your reply. The culprit will be WiseCare 365. I use it weekly to remove junk files and clean the registry. Paretologic products were removed from this laptop over a year ago and replaced with WiseCare 365. I have tried restoring the registry back a few weeks to undo what WiseCare did, last Friday when I last cleaned the registry with it, but that makes no difference. It was after last Friday's WiseCare registry clean that the MBAM problem appeared. I will DEFINITELY heed your advice to cease using registry cleaners. I am most grateful for your assistance. As a further update, I re-enabled scanning within archives and the MBAM scan completed successfully, reporting OpenCandy detected in the MediaInfo app. I quarantined that. As soon as I enable rootkit scanning, the scan halts during the file system scan and Windows reports that Malwarebytes has stopped working. Before imposing on the experts in the malware removal Forum, I am going to try running the Windows System Update Readiness Tool, followed by another sfc, just to see if I can't get the Windows system repaired. I know that there are folks with really serious issues, so I don't want to take up the expert's time for what is, so far, just a nuisance mainly, and I have no concrete reason to believe that the laptop is infected. I definitely would like to have the anti-rootkit scanning capability, and I definitely want to get my Windows system made whole, so I will try what I can locally, and if it doesn't work, then I will follow up in the removal Forum. Thank you very sincerely, and Daledoc too, for your invaluable help. It is really appreciated. Have a great day. Regards, -Phil

Daledoc: Thank you for your reply. Attached are the MBAM app and scan logs. The scan did complete when anti-rootkit and scan within archives were disabled. I am going offline now until tomorrow afternoon. I thank you for your assistance, but I do feel guilty since I have been checking the MBAM Forums for about six months on a daily basis and I know that there are folks with very serious problems. This issue seems to me to be more of a nuisance, so I feel guilty for "stealing" your expertise when others are in need of it much more than I am. I have no indication of any computer issues other than that the MBAM full scans would not complete, failing on the file system scan. This matter is definitely not urgent, but, having said that, I will, and do, appreciate all assistance provided. Thank you again, and have a great day. Regards, -Phil

I am sorry, Daledoc, that I missed the second set of instructions. I have remedied that. sfc /scannow did report errors that it was unable to fix, so I am attaching my cbs.log file was well in case that might help. Thank you for your VERY prompt reply and please accept my apologies for not doing things correctly the first time. Have a great day. Regards, -Phil

Good day. I have Antimalware Bytes Premium. Recently, over the last few days, scanning stops part way through the file system scan, and Windows reports that Malwarebytes Antimalware has stopped working and that it will check for a solution, which is never found. After this occurred for several days in a row, I concluded that it wasn't just a possible defective database update from MBAM. I uninstalled MBAM using the mbam_clean tool, cold booted, and then reinstalled MBAM Premium. Same result. Scanning stops on different files. Both times I have observed the actual file name, it was in my old PowerDirector 9 (Cyberlink) folder, where the scan stalled and died. I don't think that the laptop is infected. Bitdefender Total Security 2015 full scans have been negative, and this laptop is not used for much in the way of surfing. As directed in the sticky thread, I ran the Farbar Scan Recovery tool and the files are attached. I know that I was supposed to copy and paste them here, but the paste function doesn't seem to work; or, more probably, I am too dumb to figure it out, so I apologize in advance. Any advice will be appreciated. I am going to run an sfc /scannow to see if it detects any issues. Windows 7 HP x64 is totally up to date with even the patches from today. Thank you, and have a great day. Regards, -Phil

Daledoc1: Thanks for the information about Self Protection. I think that I will leave it off since I am reasonably careful when downloading apps. I have not noted any problems with my 2014 Bitdefender Security (paid version) and MBAM coexisting. The gurus over at the Bitdefender Forum, which I monitor daily, also don't report any issues. The official Bitdefender position is that they don't recommend activating the real time anti-malware protection of any anti-malware product as they can't guarantee that it won't cause issues. So far, so good, so I will leave them both active. Thanks again for your assistance. I see that I am not the only one that experienced this issue, which leads me to believe that this was an MBAM issue of non-compatibility with certain computer platforms/configurations. Regards, -Phil

daledoc1: Thank you for your prompt response. Self protection mode was not enabled. I followed your advice and did the MBAM Clean Removal Process. Interestingly I had the "administrator" authority to wipe out MBAM, but not to update it. The install of the new version went well and it is doing its initial scan as I write this. What is self-protection mode exactly and will it interfere with Bitdefender? I have listed mbam as an excluded process from Bitdefender scanning. I note also that Self Protection is off by default. I have left it that way, for now. Thanks again for your help. Have a great day. Regards, -Phil

I am receiving a notice from MBAM 2.0 that a new version is available. When I click to get it, I get an "Installer Error" that I must be logged in as an Administrator on my computer. Under UAC, I have only two accounts: Mine listed as Administrator and Password Protected, and the Guest account which is turned off. I am running Windows 7 x64 PRO SP1 with Bitdefender as my av solution. I have gone to the MBAM folder, found mbam.exe and right clicked to "Run As Administrator", but still the same error. I am baffled. Any suggestions? Thanks. Have a great day. Regards, -Phil