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Wittmann

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Everything posted by Wittmann

  1. To follow that excellent post by exile360, I have an HP desktop PC and HP Support Assistant. HP supplied the set and I accept and install all the updates they provide, including drivers. I would not accept driver update recommendations from any other source.
  2. Note - I have posted this unpleasant incident on the Avast Driver Updater Forum. Out of 50 views so far, nobody has made a comment.
  3. For general information concerning these two Pup's, it was Avast Driver Updater that implanted them in my system. Since uninstalling the program, AdwCleaner has been run many times and they are now gone ! My advice - steer clear of Avast Driver Updater.
  4. LATEST I uninstalled Avast Driver Updater using Revo Uninstaller for a clean deletion and following a new scan with AdwCleaner and reboot, these two Pup's are now gone. Thanks for your help. Problem solved.
  5. @ exile360 Thank you for that comprehensive reply. I have looked at my installed programs and Slimware Utilities or anything like it does not exist on my programs installed list.
  6. Only AdwCleaner is picking these two PUP's up as being "threats". None of my other AV/Malware programs list them - SuperAntiSpyware, Emsisoft Emergency Kit, Hitman Pro, Avast or Malwarebytes all disregard them.
  7. If I follow the registry path = PUP.Optional.Legacy = C:\Windows\System32\drivers\swdumon.sys I can delete the driver. A scan after that and PUP Legacy is gone ! But on restart it comes back. I cannot find the other PUP file.
  8. Here is the latest log file - # ------------------------------- # Malwarebytes AdwCleaner 7.4.0.0 # ------------------------------- # Build: 07-23-2019 # Database: 2019-07-22.1 (Cloud) # Support: https://www.malwarebytes.com/support # # ------------------------------- # Mode: Scan # ------------------------------- # Start: 08-02-2019 # Duration: 00:00:28 # OS: Windows 10 Home # Scanned: 35810 # Detected: 34 ***** [ Services ] ***** No malicious services found. ***** [ Folders ] ***** No malicious folders found. ***** [ Files ] ***** PUP.Optional.AuslogicsDiskDefrag C:\Users\Username\Desktop\Auslogics Disk Defrag.lnk <--- IGNORE THIS PUP.Optional.Legacy C:\Windows\System32\drivers\swdumon.sys ***** [ DLL ] ***** No malicious DLLs found. ***** [ WMI ] ***** No malicious WMI found. ***** [ Shortcuts ] ***** No malicious shortcuts found. ***** [ Tasks ] ***** No malicious tasks found. ***** [ Registry ] ***** PUP.Optional.SlimCleanerPlus HKLM\Software\Wow6432Node\SlimWare Utilities Inc ***** [ Chromium (and derivatives) ] ***** No malicious Chromium entries found. ***** [ Chromium URLs ] ***** No malicious Chromium URLs found. ***** [ Firefox (and derivatives) ] ***** No malicious Firefox entries found. ***** [ Firefox URLs ] ***** No malicious Firefox URLs found. ***** [ Preinstalled Software ] ***** Preinstalled.HPAudioSwitch Preinstalled.HPJumpStartApps Preinstalled.HPJumpStartBridge Preinstalled.HPJumpStartLaunch Preinstalled.HPRegistrationService Preinstalled.HPSupportAssistant Preinstalled.HPSureConnect AdwCleaner[S00].txt - [1479 octets] - [13/04/2019 19:06:53] AdwCleaner[S01].txt - [1540 octets] - [13/04/2019 19:16:07] AdwCleaner[C01].txt - [1574 octets] - [13/04/2019 19:21:16] AdwCleaner[S02].txt - [1585 octets] - [14/04/2019 14:26:43] AdwCleaner[C02].txt - [1666 octets] - [14/04/2019 14:27:31] AdwCleaner[S03].txt - [1697 octets] - [14/04/2019 14:31:27] AdwCleaner[S04].txt - [1768 octets] - [14/04/2019 14:43:59] AdwCleaner[C04].txt - [2047 octets] - [14/04/2019 14:44:29] AdwCleaner[S05].txt - [1825 octets] - [14/04/2019 14:50:27] AdwCleaner[C05].txt - [1971 octets] - [14/04/2019 14:51:00] AdwCleaner[S06].txt - [1937 octets] - [14/04/2019 14:54:42] AdwCleaner[S07].txt - [2073 octets] - [14/04/2019 15:13:05] AdwCleaner[C07].txt - [2154 octets] - [14/04/2019 15:14:47] AdwCleaner[S08].txt - [2185 octets] - [14/04/2019 15:24:03] AdwCleaner[C08].txt - [2286 octets] - [14/04/2019 15:24:29] AdwCleaner[S09].txt - [2307 octets] - [14/04/2019 15:29:38] AdwCleaner[S10].txt - [2378 octets] - [14/04/2019 15:49:17] AdwCleaner[C10].txt - [2459 octets] - [14/04/2019 15:49:37] AdwCleaner[S11].txt - [2490 octets] - [14/04/2019 15:56:16] AdwCleaner[S12].txt - [2561 octets] - [14/04/2019 16:07:46] AdwCleaner[S13].txt - [2622 octets] - [14/04/2019 17:36:39] AdwCleaner[S14].txt - [2606 octets] - [14/04/2019 17:51:23] AdwCleaner[S15].txt - [2667 octets] - [14/04/2019 18:12:10] AdwCleaner[S16].txt - [2728 octets] - [14/04/2019 18:36:02] AdwCleaner[C16].txt - [2829 octets] - [14/04/2019 18:36:45] AdwCleaner[S17].txt - [2850 octets] - [14/04/2019 18:47:34] AdwCleaner[C17].txt - [2951 octets] - [14/04/2019 18:48:10] AdwCleaner[S18].txt - [2962 octets] - [14/04/2019 19:40:50] AdwCleaner[S19].txt - [3063 octets] - [14/04/2019 19:41:36] AdwCleaner[S20].txt - [3094 octets] - [14/04/2019 19:45:41] AdwCleaner[S21].txt - [3155 octets] - [14/04/2019 20:23:46] AdwCleaner[S22].txt - [3305 octets] - [14/04/2019 22:35:33] AdwCleaner[S23].txt - [3277 octets] - [15/04/2019 01:00:12] AdwCleaner[S24].txt - [3338 octets] - [15/04/2019 01:08:38] AdwCleaner[C24].txt - [3439 octets] - [15/04/2019 01:08:59] AdwCleaner[S25].txt - [3450 octets] - [15/04/2019 01:15:10] AdwCleaner[S26].txt - [3521 octets] - [15/04/2019 01:19:07] AdwCleaner[S27].txt - [3582 octets] - [15/04/2019 02:26:55] AdwCleaner[C27].txt - [3683 octets] - [15/04/2019 02:27:26] AdwCleaner[S28].txt - [3694 octets] - [15/04/2019 02:33:42] AdwCleaner[S29].txt - [3755 octets] - [15/04/2019 02:36:14] AdwCleaner[S30].txt - [3816 octets] - [15/04/2019 02:41:20] AdwCleaner[S31].txt - [3877 octets] - [15/04/2019 02:42:36] AdwCleaner[S32].txt - [3948 octets] - [15/04/2019 03:01:55] AdwCleaner[S33].txt - [4009 octets] - [15/04/2019 17:07:30] AdwCleaner[C33].txt - [4110 octets] - [15/04/2019 17:07:59] AdwCleaner[S34].txt - [4131 octets] - [15/04/2019 17:17:22] AdwCleaner[S35].txt - [4192 octets] - [15/04/2019 19:02:56] AdwCleaner[C35].txt - [4293 octets] - [15/04/2019 19:03:17] AdwCleaner[S36].txt - [4304 octets] - [15/04/2019 19:08:41] AdwCleaner[S37].txt - [4365 octets] - [15/04/2019 19:10:30] AdwCleaner[S38].txt - [4426 octets] - [15/04/2019 19:14:57] AdwCleaner[S39].txt - [4487 octets] - [15/04/2019 19:19:56] AdwCleaner[S40].txt - [4548 octets] - [15/04/2019 20:59:26] AdwCleaner[S41].txt - [4609 octets] - [16/04/2019 11:59:32] AdwCleaner[S42].txt - [4670 octets] - [18/04/2019 00:39:43] AdwCleaner[S43].txt - [4731 octets] - [19/04/2019 14:20:25] AdwCleaner[S44].txt - [4792 octets] - [21/04/2019 23:52:30] AdwCleaner[S45].txt - [4853 octets] - [22/04/2019 23:46:06] AdwCleaner[S46].txt - [4914 octets] - [24/04/2019 12:37:56] AdwCleaner[S47].txt - [4975 octets] - [02/05/2019 15:26:30] AdwCleaner[S48].txt - [5036 octets] - [06/05/2019 19:53:23] AdwCleaner[S49].txt - [5097 octets] - [10/05/2019 20:37:46] AdwCleaner[S50].txt - [5158 octets] - [17/05/2019 11:43:15] AdwCleaner[S51].txt - [5219 octets] - [21/05/2019 20:41:22] AdwCleaner[S52].txt - [5280 octets] - [30/05/2019 21:11:34] AdwCleaner[S53].txt - [5341 octets] - [10/06/2019 19:03:01] AdwCleaner[S54].txt - [5402 octets] - [20/06/2019 19:05:07] AdwCleaner[S55].txt - [5463 octets] - [26/06/2019 23:00:40] AdwCleaner[S56].txt - [5524 octets] - [09/07/2019 20:56:27] AdwCleaner[S57].txt - [5585 octets] - [23/07/2019 19:57:36] AdwCleaner[S58].txt - [5931 octets] - [26/07/2019 16:03:42] AdwCleaner[S59].txt - [5992 octets] - [26/07/2019 16:06:44] AdwCleaner[S60].txt - [6222 octets] - [01/08/2019 11:41:55] AdwCleaner[S61].txt - [6283 octets] - [01/08/2019 12:36:48] AdwCleaner[C61].txt - [6110 octets] - [01/08/2019 12:38:05] AdwCleaner[S62].txt - [6236 octets] - [01/08/2019 12:41:30] AdwCleaner[S63].txt - [6297 octets] - [01/08/2019 12:42:37] AdwCleaner[S64].txt - [6358 octets] - [01/08/2019 13:09:38] AdwCleaner[S65].txt - [6536 octets] - [01/08/2019 13:34:23] AdwCleaner[C65].txt - [6383 octets] - [01/08/2019 13:35:19] AdwCleaner[S66].txt - [6658 octets] - [01/08/2019 13:39:58] AdwCleaner[S67].txt - [6719 octets] - [01/08/2019 13:41:33] AdwCleaner[S68].txt - [6780 octets] - [01/08/2019 14:41:07] AdwCleaner[C68].txt - [6627 octets] - [01/08/2019 14:41:28] AdwCleaner[S69].txt - [6902 octets] - [01/08/2019 14:45:40] AdwCleaner[S70].txt - [6963 octets] - [01/08/2019 14:52:33] AdwCleaner[C70].txt - [7037 octets] - [01/08/2019 14:53:21] AdwCleaner[S71].txt - [6993 octets] - [01/08/2019 14:58:30] AdwCleaner[C71].txt - [6932 octets] - [01/08/2019 14:58:54] AdwCleaner[S72].txt - [7115 octets] - [01/08/2019 15:02:57] AdwCleaner[S73].txt - [7176 octets] - [01/08/2019 15:08:46] AdwCleaner[C73].txt - [7115 octets] - [01/08/2019 15:09:04] AdwCleaner[S74].txt - [7298 octets] - [01/08/2019 15:12:19] AdwCleaner[S75].txt - [7359 octets] - [01/08/2019 15:24:25] AdwCleaner[C75].txt - [7298 octets] - [01/08/2019 15:24:40] AdwCleaner[S76].txt - [7481 octets] - [01/08/2019 15:30:21] AdwCleaner[S77].txt - [7634 octets] - [01/08/2019 16:38:14] AdwCleaner[S78].txt - [7695 octets] - [02/08/2019 11:20:29] AdwCleaner[C78].txt - [7542 octets] - [02/08/2019 11:22:41] AdwCleaner[S79].txt - [7817 octets] - [02/08/2019 11:26:57] ########## EOF - C:\AdwCleaner\Logs\AdwCleaner[S80].txt ##########
  9. Please ignore the Auslogics PUP, it is the other two that are the subject of this post.
  10. Two stubborn PUP's refuse to be deleted. Cleaner procedure followed exactly including reboot. On resumption a panel shows that the PUP's have been deleted, but on running the cleaner again, the two PUP's are still detected. This means the two PUP's are installed at start-up. How can I possibly get rid of them when AdwCleaner cannot do it ? A normal Malwarebytes scan using the normal program does NOT detect these PUP's. See -
  11. QUESTION ? Does Adwcleaner place all deletions in Quarantine so that if deletion has an adverse effect on normal PC operations, they can be restored.
  12. Finally I would add that - Avast, Superantispyware, Emsisoft Emergency Kit and Spywareblaster all never found two difficult to remove dangerous virus/trojan PUP's PUP.Optional.22ChromeEXT PUP.Optional.Legacy but AdwCleaner did ! With the help of ADWC and a Sync reset, these PUP's were completely removed.
  13. In my case, AdwCleaner found PUP.Optional.22ChromeEXT under "Bookmarks", which is where the Sync reset came in.
  14. My friend does not have Chrome on her laptop, they use Opera and Firefox.
  15. I myself am very experienced, having 14 years of all kinds of problems. I have used Malwarebytes all that time and hold it in very high regard like the rest of the computer world. I strongly suspect that something went wrong with the download as there was NO shortcut on their desktop, plus their inexperience. I recently ran Adwcleaner and it found two dangerous virus/trojan PUP's - PUP.Optional.22ChromeEXT PUP.Optional.Legacy These PUP's are not easy to remove. With the help of your program plus a Sync reset, these two infections were completely deleted and never came back.
  16. Thank you for your explanations. The shock of having their laptop (it is brand new) having been totally wrecked by running AdwCleaner was so traumatic that they will never run another test or cleaning program again. Now that their laptop is back to normal after this devastating experience which spoilt their Easter, they will unfortunately steer well clear of Malwarebytes or any other such program.
  17. I am sorry i cannot give you more details, my friend is not close, they live 60 miles away. i would love to know the details for my own satisfaction and confidence in the program. It looks suspiciously like a poor download or some error in running the program. It was downloaded from Filehippo, an extremely reputable site.
  18. I have used this program around 40 times with great success and no problems. I removed two stubborn PUP virus/trojans to perfection with it plus a Sync reset. A friend of mine ran this program on their new Windows 10 laptop and it wrecked their PC. Nothing worked or showed and they were totally devastated. I have no more details, but do know they tried a system restore and it did not work. The PC was useless. A second system restore ran for quite a while, but eventually finished and the PC was restored back to its 3 days ago status and now works perfectly. My friend is not technically minded but is reasonably IT experienced. I do not know more details of what exactly they did, but they did say that after downloading AdwCleaner there was no shortcut on their desktop ?? How can a popular program issued by a reputable source like Malwarebytes do such a thing ?
  19. I sincerely wish Malwarebytes and all members A VERY HAPPY NEW YEAR
  20. Porthos, I am so sorry. I have been away from MBAM a long time and much water has passed under the bridge since then. I am so grateful to you for going through history and finding that I had this trouble a year ago. YES, the same solution worked perfect again, same as previously. Thank you.
  21. After 14 years using Win XP, I have now a new computer using Win 10. I tried MBAM as an on demand manual sweeper using a desktop shortcut. My first MBAM scan went perfect, only 2 PUP's were found and deleted. BUT those 2 PUP's belonged to my Auslogics disc defragging program. This resulted in my Auslogics shortcut icon being deleted from my desktop and the program prevented from running. I reinstalled Auslogics and deleted MBAM's real time protection - all 4 of them. Auslogics then worked normally. This means I cannot use MBAM at all, since it will again kill my Auslogics. So unless Auslogics can somehow be entered into MBAM as an exception, to be ignored on a scan or real time protection, then it is a non-runner and will be given the elbow. Any suggestions ?
  22. I have had MBAM free for many years now with no problems. Date = 29 November 2017 and I find that any attempt to update is met with the Premium Trial version. I tried this and it is a real time version, placing an icon on my tray. I have tried all the major downloading sites and although they say it is Free, the version always downloads the Premium Trial version - 2183. I DO NO WANT any Premium version, just the Free version I always have had. Question ? Please advise if MBAM Free is discontinued. If not, specify where I can download it from without getting the Premium version. I DO NOT WANT a real time version.
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