hi, i'm sorry for the late answer and thank you for your imformative answer what you are saying here got me a bit confused. i have seen and encounter dozens of installers every day that are truly DECEIVING. i am looking at our installer and i'm sure in 100% it is totally clear for the user what he is going to install. every single dialog explains to it what the additional offers includes and he can uncheck them in a second. is the fact that the user doesn't read (a very clear disclosers, with logos, so it will be clear that it is a different software now), is that means that my products (that the user clicked download for it) is unwanted? maybe the offers are unwanted and also - they are no unwanted because we are introducing and showing the user every single thing through the installation process. why we used the opt-out mechanism? it is very simple. you sound like a professional person that deals with those things for a long time. as you may know, 2-3 years ago all the installers were opt-out until Google came and said: listen, it's not fair for the users to install things he didn't want to install so stop it, because a lot of REAL unwanted software have been installed. but, a tiny group of trusted companies had a contract with google saying: "you can stay opt-out, because we trust you", we are one of these companies. in a matter of fact google toolbar that runs with amazon sometimes is also opt-out - do you detect google/amazon toolbar as unwanted? i'm sure not. so i am confused. because i am truely believe that we are doing our best for our users, introducing everything so clearly (my job is also to make sure our installers is compliant with google and ask requirements (very strict ones). i would love to hear from you again and see if we can solve things out. this is a really imporatant matter for us. thank you very much Mieke for your concern and helpful answers. BR'S Adi