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lsyfert

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Everything posted by lsyfert

  1. ok,i did that but Nation Zoom is still here. What else do I need to try?
  2. Ok, sorry for the delay, had to get the kids off to school and go to work. Here's the correct file. Thanks again, Lacey RKreport0_S_02102014_200836.txt
  3. I ran the scan and I see the folder on my desktop called RK Quarantine and there are two files in that folder. I tried to attach them to this post and was again advised I am not permitted to upload that type of file. Can you please explain to me what EXACT steps I need to take to get you the information you want? The more detailed the better, I really don't know much about my machine other than my design programs I have loaded onto it and how to pull up my favorite Internet browser. Simplicity will not offend me, just appreciated. Thank you for helping me.
  4. I forgot to mention, I deleted all the old Adobe CS5 programs and the Word7 program that didn't have valid key codes.
  5. So I left for work a few months back and when I arrived back home and fired up my PC to start on homework I noticed my homepage (Google.com) wasn't my homepage any more. In it's place was something called Nation Zoom. My daughter swears she didn't download anything while I was away at work that day and maybe she didn't but that doesn't change the fact I can't set my homepage back to Google.com. I've tried to figure out how to make it go away but I lack the knowledge necessary; yes, I even tried the 'unistall' link at the bottom of the screen. I checked for posts about this in the forums and I only found one but it was closed and didn't help me. Can anyone here tell me how to reclaim my PC? I'm afraid to start working on our taxes or pay any bills online since I don't know exactly what has happened to my PC. Any help is appreciated, thank you. I tried to attached is a screenshot of the homepage that loads in every browser but it says I'm not permitted to upload a .docx file. I have firefox, chrome, and IE installed on this PC. attach.txt dds.txt
  6. nation zoom has highjacked my pc

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