Jump to content

deeprybka

Experts
  • Content Count

    1,338
  • Joined

  • Last visited

Posts posted by deeprybka


  1. Hi & :welcome:

    My name is Jürgen and I will be assisting you with your Malware related problems.

    Before we move on, please read the following points carefully. :excl:

    • My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.
    • Please read my instructions completely. If there is anything that you do not understand kindly ask before proceeding.
    • Perform everything in the correct order. Sometimes one step requires the previous one.
    • If you have any problems while you are follow my instructions, Stop there and tell me the exact nature of your problem.
    • Do not run any other scans without instruction or Add/ Remove Software unless I tell you to do so. This would change the output of our tools and could be confusing for me.
    • Post all Logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts.
    • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
    • Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean.
    Step 1

    frst.pngfrstscan.png

    Please download Farbar Recovery Scan Tool and save it to your Desktop.

    (If you are not sure which version (32-/64-bit) applies to your system, download and try to start both of them as just the right one will run.)

    • Start FRST with administator privileges.
    • Make sure the option Addition.txt is checked and press the Scan button.
    • When finished, FRST will produce two logs (FRST.txt and Addition.txt) in the same directory the tool was run from.
    • Please copy and paste these logs in your next reply.

  2. OK, please run ESET...

     

    Step 1

    Please download the eset.png  ESET Online Scanner and save it to your Desktop.

    • Disable the realtime-protection of your antivirus and anti-malware programs because they might interfere with the scan.
    • Start esetsmartinstaller_enu.exe with administartor privileges.
    • Select the option Yes, I accept the Terms of Use and click on Start.
    • Make sure that the option Remove found threats is NOT checked, and the option Scan archives is checked.
    • Now click on Advanced Settings and select the following:
      • Scan for potentially unwanted applications
      • Scan for potentially unsafe applications
      • Enable Anti-Stealth Technology
    • Click on Start. The virus signature database will begin to download. This may take some time.
    • When completed the Online Scan will begin automatically.
      Note: This scan might take a long time! Please be patient.
    • When completed select Uninstall application on close if you so wish, but make sure you copy the logfile first!
    • Now click on Finish
    • A log file is created at C:\Program Files\ESET\EsetOnlineScanner\log.txt.
      Copy and paste the content of this log file in your next reply.

    Note: Do not forget to re-enable your antivirus application after running the above scan!


  3. Hi & :welcome:

    My name is Jürgen and I will be assisting you with your Malware related problems.

    Before we move on, please read the following points carefully. :excl:

    • My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.
    • Please read my instructions completely. If there is anything that you do not understand kindly ask before proceeding.
    • Perform everything in the correct order. Sometimes one step requires the previous one.
    • If you have any problems while you are follow my instructions, Stop there and tell me the exact nature of your problem.
    • Do not run any other scans without instruction or Add/ Remove Software unless I tell you to do so. This would change the output of our tools and could be confusing for me.
    • Post all Logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts.
    • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
    • Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean.
    Please post the FRST.txt log.

    Otherwise:

    frst.pngfrstscan.png

    Start FRST with administator privileges.

    • Press the Scan button.
    • When finished, FRST will produce a log (FRST.txt) in the same directory the tool was run from.

      Please copy and paste the log in your next reply.


  4. Hi & :welcome:

    My name is Jürgen and I will be assisting you with your Malware related problems.

    Before we move on, please read the following points carefully. :excl:

    • My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.
    • Please read my instructions completely. If there is anything that you do not understand kindly ask before proceeding.
    • Perform everything in the correct order. Sometimes one step requires the previous one.
    • If you have any problems while you are follow my instructions, Stop there and tell me the exact nature of your problem.
    • Do not run any other scans without instruction or Add/ Remove Software unless I tell you to do so. This would change the output of our tools and could be confusing for me.
    • Post all Logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts.
    • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
    • Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean.
    Step 1

    Please uninstall some programs:

    • Windows 7w7.png: Click on the Start Menu button, open Control Panel and click Uninstall a program.
    • Search and select the following programs one by one and click on Uninstall:

      BuzzSearch 2013.11.07.232809

      Mobogenie

    • Reboot your computer.
    Step 2

    Please download adwcleaner.png AdwCleaner (by Xplode) and save to your Desktop.

    • Double click on AdwCleaner.exe to run the tool.

      Vista/Windows 7/8 users right-click and select "Run As Administrator"

    • Click on the Scan button.
    • After the scan has finished, click on the Clean button.
    • Press OK when asked to close all programs and follow the onscreen prompts.
    • After rebooting, a log file (that is saved in C:\AdwCleaner[s#].txt) will open automatically.

      Copy and paste the contents of that logfile in your next reply.

    Step 3

    frst.pngfrstscan.png

    Start FRST with administator privileges.

    • Press the Scan button.
    • When finished, FRST will produce a log (FRST.txt) in the same directory the tool was run from.

      Please copy and paste the log in your next reply.


  5. Hi & :welcome:
    My name is Jürgen and I will be assisting you with your Malware related problems.

    Before we move on, please read the following points carefully. :excl:

    • My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.
    • Please read my instructions completely. If there is anything that you do not understand kindly ask before proceeding.
    • Perform everything in the correct order. Sometimes one step requires the previous one.
    • If you have any problems while you are follow my instructions, Stop there and tell me the exact nature of your problem.
    • Do not run any other scans without instruction or Add/ Remove Software unless I tell you to do so. This would change the output of our tools and could be confusing for me.
    • Post all Logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts.
    • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
    • Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean.

    Step 1

    Please uninstall some programs:

    • Windows 8 w8.png: Hold down the Windows logo key and press X to open a menu at the lower-left area of the screen.
    • Select Programs and Features from the menu.
    • Search and select the following programs one by one and click on Uninstall:

       
      Aff Packages
      Muvic Smartbar
      Muvic Smartbar Engine
      Search Protection

       

    • Reboot your computer.

    Step 2

    Please download mbam.png Malwarebytes Anti-Malware and save it to your desktop.

    • Please open Malwarebytes Anti-Malware.
    • Please update the database by clicking on the "Update Now" button.
    • Following the update and click "Settings" and go to "Detection and Protection"
    • Make sure "Scan for Rootkits" is checked.
    • Click on Dashboard, then click on Scan Now to start the scan.
      (If Malware or Potentially Unwanted Programs [PUPs] are found, you will receive a prompt so that you can decide what you want to do. I suggest "Quarantine". Click the button: Apply All Actions.)
    • A window with an option to view the detailed log will appear. Click on "View Detailed Log".
    • After viewing the results, please click on the "Copy to Clipboard" button and then OK.
    • Return to our forum. Paste your log into your next reply.

    Step 3

    Please run Adwarecleaner adwcleaner.png (by Xplode)

    • Double click on AdwCleaner.exe to run the tool.
      Vista/Windows 7/8 users right-click and select "Run As Administrator"
    • Click on the Scan button.
    • After the scan has finished, click on the Clean button.
    • Press OK when asked to close all programs and follow the onscreen prompts.
    • After rebooting, a log file (that is saved in C:\AdwCleaner[s#].txt) will open automatically.
      Copy and paste the contents of that logfile in your next reply.

    Step 4

    frst.pngfrstscan.png

    Start FRST with administator privileges.

    • Make sure the following option is checked: addition.png
    • Press the Scan button.
    • When finished, FRST will produce two logs (FRST.txt and Addition.txt) in the same directory the tool was run from.
      Please copy and paste these logs in your next reply.

  6. infected pop-up windows

     

    Hi,

    could you please describe your problem more exactly?

     

    Next steps are:

     

    Step 1

     

    Please download mbam.png Malwarebytes Anti-Malware and save it to your desktop.

    • Please open Malwarebytes Anti-Malware.
    • Please update the database by clicking on the "Update Now" button.
    • Following the update and click "Settings" and go to "Detection and Protection"
    • Make sure "Scan for Rootkits" is checked.
    • Click on Dashboard, then click on Scan Now to start the scan.

      (If Malware or Potentially Unwanted Programs [PUPs] are found, you will receive a prompt so that you can decide what you want to do. I suggest "Quarantine". Click the button: Apply All Actions.)

    • A window with an option to view the detailed log will appear. Click on "View Detailed Log".
    • After viewing the results, please click on the "Copy to Clipboard" button and then OK.
    • Return to our forum. Paste your log into your next reply.

     

     

     

    Step 2

    Please download adwcleaner.png AdwCleaner (by Xplode) and save it to your Desktop. (I have seen that you have already downloaded the file.)

    • Double click on AdwCleaner.exe to run the tool.

      Vista/Windows 7/8 users right-click and select "Run As Administrator"

    • Click on the Scan button.
    • After the scan has finished, click on the Clean button.
    • Press OK when asked to close all programs and follow the onscreen prompts.
    • After rebooting, a log file (that is saved in C:\AdwCleaner[s#].txt) will open automatically.

      Copy and paste the contents of that logfile in your next reply.

     

     

    Step 3

     

    frst.pngfrstscan.png

    Start FRST with administator privileges.

    • Press the Scan button.
    • When finished, FRST will produce a log (FRST.txt) in the same directory the tool was run from.

      Please copy and paste the log in your next reply.

     


  7. Hi & :welcome:

    My name is Jürgen and I will be assisting you with your Malware related problems.

    Before we move on, please read the following points carefully. :excl:

    • My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.
    • Please read my instructions completely. If there is anything that you do not understand kindly ask before proceeding.
    • Perform everything in the correct order. Sometimes one step requires the previous one.
    • If you have any problems while you are follow my instructions, Stop there and tell me the exact nature of your problem.
    • Do not run any other scans without instruction or Add/ Remove Software unless I tell you to do so. This would change the output of our tools and could be confusing for me.
    • Post all Logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts.
    • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
    • Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean.
    Step 1

    frst.pngfrstscan.png

    Please download Farbar Recovery Scan Tool and save it to your Desktop.

    (If you are not sure which version (32-/64-bit) applies to your system, download and try to start both of them as just the right one will run.)

    • Start FRST with administator privileges.
    • Make sure the option Addition.txt is checked and press the Scan button.
    • When finished, FRST will produce two logs (FRST.txt and Addition.txt) in the same directory the tool was run from.
    • Please copy and paste these logs in your next reply.

  8. Hi & :welcome:

    My name is Jürgen and I will be assisting you with your Malware related problems.

    Before we move on, please read the following points carefully. :excl:

    • My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.
    • Please read my instructions completely. If there is anything that you do not understand kindly ask before proceeding.
    • Perform everything in the correct order. Sometimes one step requires the previous one.
    • If you have any problems while you are follow my instructions, Stop there and tell me the exact nature of your problem.
    • Do not run any other scans without instruction or Add/ Remove Software unless I tell you to do so. This would change the output of our tools and could be confusing for me.
    • Post all Logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts.
    • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
    • Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean.
    Hijackthis is not used anymore for diagnosis.

    Please run a FRST scan instead.

    Step 1

    frst.pngfrstscan.png

    Please download Farbar Recovery Scan Tool and save it to your Desktop.

    (If you are not sure which version (32-/64-bit) applies to your system, download and try to start both of them as just the right one will run.)

    • Start FRST with administator privileges.
    • Make sure the option Addition.txt is checked and press the Scan button.
    • When finished, FRST will produce two logs (FRST.txt and Addition.txt) in the same directory the tool was run from.
    • Please copy and paste these logs in your next reply.
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.