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deeprybka

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Posts posted by deeprybka

  1. Hi & :welcome:

    My name is Jürgen and I will be assisting you with your Malware related problems.

    Before we move on, please read the following points carefully. :excl:

    • My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.
    • Please read my instructions completely. If there is anything that you do not understand kindly ask before proceeding.
    • Perform everything in the correct order. Sometimes one step requires the previous one.
    • If you have any problems while you are follow my instructions, Stop there and tell me the exact nature of your problem.
    • Do not run any other scans without instruction or Add/ Remove Software unless I tell you to do so. This would change the output of our tools and could be confusing for me.
    • Post all Logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts.
    • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
    • Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean.
    frst.pngfrstscan.png

    Please download Farbar Recovery Scan Tool and save it to your Desktop.

    (If you are not sure which version (32-/64-bit) applies to your system, download and try to start both of them as just the right one will run.)

    • Start FRST with administator privileges.
    • Make sure the option Addition.txt is checked and press the Scan button.
    • When finished, FRST will produce two logs (FRST.txt and Addition.txt) in the same directory the tool was run from.
    • Please copy and paste these logs in your next reply.
  2. Hi & :welcome:

    My name is Jürgen and I will be assisting you with your Malware related problems.

    Before we move on, please read the following points carefully. :excl:

    • My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.
    • Please read my instructions completely. If there is anything that you do not understand kindly ask before proceeding.
    • Perform everything in the correct order. Sometimes one step requires the previous one.
    • If you have any problems while you are follow my instructions, Stop there and tell me the exact nature of your problem.
    • Do not run any other scans without instruction or Add/ Remove Software unless I tell you to do so. This would change the output of our tools and could be confusing for me.
    • Post all Logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts.
    • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
    • Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean.
    frst.pngfrstscan.png

    Please download Farbar Recovery Scan Tool and save it to your Desktop.

    (If you are not sure which version (32-/64-bit) applies to your system, download and try to start both of them as just the right one will run.)

    • Start FRST with administator privileges.
    • Make sure the option Addition.txt is checked and press the Scan button.
    • When finished, FRST will produce two logs (FRST.txt and Addition.txt) in the same directory the tool was run from.
    • Please copy and paste these logs in your next reply.
  3. After the scan, I have what looks like the Internet Explorer icon on my desktop with the name "The Internet". Is this normal? Is it really just IE?

    Could you please post up a screenshot?

     

    Next steps:

    Step 1

    Scan with mbam.pngMalwarebytes Antimalware

    • Please update the database by clicking on the "Update Now" button.
    • Following the update and click "Settings" and go to "Detection and Protection"
    • Make sure "Scan for Rootkits" is checked.
    • Click on Dashboard, then click on Scan Now to start the scan.

      (If Malware or Potentially Unwanted Programs [PUPs] are found, you will receive a prompt so that you can decide what you want to do. I suggest "Quarantine". Click the button: Apply All Actions.)

    • A window with an option to view the detailed log will appear. Click on "View Detailed Log".
    • After viewing the results, please click on the "Copy to Clipboard" button and then OK.
    • Return to our forum. Paste your log into your next reply.
    Step 2

    Please download the eset.pngESET Online Scanner and save it to your Desktop.

    • Disable the realtime-protection of your antivirus and anti-malware programs because they might interfere with the scan.
    • Start esetsmartinstaller_enu.exe with administartor privileges.
    • Select the option Yes, I accept the Terms of Use and click on Start.
    • Make sure that the option Remove found threats is NOT checked, and the option Scan archives is checked.
    • Now click on Advanced Settings and select the following:
      • Scan for potentially unwanted applications
      • Scan for potentially unsafe applications
      • Enable Anti-Stealth Technology
    • Click on Start. The virus signature database will begin to download. This may take some time.
    • When completed the Online Scan will begin automatically.

      Note: This scan might take a long time! Please be patient.

    • When completed select Uninstall application on close if you so wish, but make sure you copy the logfile first!
    • Now click on Finish
    • A log file is created at C:\Program Files\ESET\EsetOnlineScanner\log.txt.

      Copy and paste the content of this log file in your next reply.

    Note: Do not forget to re-enable your antivirus application after running the above scan!
  4. Hi,
    you did a great job!

    Step 1

    Scan with mbam.pngMalwarebytes Antimalware

    • Please update the database by clicking on the "Update Now" button.
    • Following the update and click "Settings" and go to "Detection and Protection"
    • Make sure "Scan for Rootkits" is checked.
    • Click on Dashboard, then click on Scan Now to start the scan.
      (If Malware or Potentially Unwanted Programs [PUPs] are found, you will receive a prompt so that you can decide what you want to do. I suggest "Quarantine". Click the button: Apply All Actions.)
    • A window with an option to view the detailed log will appear. Click on "View Detailed Log".
    • After viewing the results, please click on the "Copy to Clipboard" button and then OK.
    • Return to our forum. Paste your log into your next reply.

    Step 2

    Please download the eset.pngESET Online Scanner and save it to your Desktop.

    • Disable the realtime-protection of your antivirus and anti-malware programs because they might interfere with the scan.
    • Start esetsmartinstaller_enu.exe with administartor privileges.
    • Select the option Yes, I accept the Terms of Use and click on Start.
    • Make sure that the option Remove found threats is NOT checked, and the option Scan archives is checked.
    • Now click on Advanced Settings and select the following:
      • Scan for potentially unwanted applications
      • Scan for potentially unsafe applications
      • Enable Anti-Stealth Technology
    • Click on Start. The virus signature database will begin to download. This may take some time.
    • When completed the Online Scan will begin automatically.
      Note: This scan might take a long time! Please be patient.
    • When completed select Uninstall application on close if you so wish, but make sure you copy the logfile first!
    • Now click on Finish
    • A log file is created at C:\Program Files\ESET\EsetOnlineScanner\log.txt.
      Copy and paste the content of this log file in your next reply.

    Note: Do not forget to re-enable your antivirus application after running the above scan!

    Can you please tell me which problems still persist now?

  5. Hi & :welcome:

    My name is Jürgen and I will be assisting you with your Malware related problems.

    Before we move on, please read the following points carefully. :excl:

    • My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.
    • Please read my instructions completely. If there is anything that you do not understand kindly ask before proceeding.
    • Perform everything in the correct order. Sometimes one step requires the previous one.
    • If you have any problems while you are follow my instructions, Stop there and tell me the exact nature of your problem.
    • Do not run any other scans without instruction or Add/ Remove Software unless I tell you to do so. This would change the output of our tools and could be confusing for me.
    • Post all Logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts.
    • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
    • Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean.
    Do you know anything about this?

     

    FF NetworkProxy: "backup.ftp", ""FF NetworkProxy: "backup.ftp_port", 0FF NetworkProxy: "backup.socks", ""FF NetworkProxy: "backup.socks_port", 0FF NetworkProxy: "backup.ssl", ""FF NetworkProxy: "backup.ssl_port", 0FF NetworkProxy: "ftp", "184.22.255.8"FF NetworkProxy: "ftp_port", 8080FF NetworkProxy: "http", "184.22.255.8"FF NetworkProxy: "http_port", 8080FF NetworkProxy: "share_proxy_settings", trueFF NetworkProxy: "socks", "184.22.255.8"FF NetworkProxy: "socks_port", 8080FF NetworkProxy: "ssl", "184.22.255.8"FF NetworkProxy: "ssl_port", 8080
    Step 1

    Please uninstall some programs:

    • Windows 7w7.png: Click on the Start Menu button, open Control Panel and click Uninstall a program.
    • Search and select the following programs one by one and click on Uninstall:

      Download Updater

    • Reboot your computer.
    Step 2

    Please download combofix.pngCombofix (by sUBs) and save it to your Desktop.

    • Disable the realtime-protection of your antivirus and anti-malware programs because they might interfere with the scan.
    • Start Combofix.exe and follow its instructions.
    • Do not use the computer while the scan is running. This may cause the program to stall.
    • When finished, a log file will be displayed (that can also be found at C:\Combofix.txt).

      Please copy and paste the contents of this file into your next post.

    Note: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." after the scan, just restart the computer.

    (You can find more detailed instructions in this guide on using Combofix.)

  6. Hi & :welcome:

    My name is Jürgen and I will be assisting you with your Malware related problems.

    Before we move on, please read the following points carefully. :excl:

    • My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.
    • Please read my instructions completely. If there is anything that you do not understand kindly ask before proceeding.
    • Perform everything in the correct order. Sometimes one step requires the previous one.
    • If you have any problems while you are follow my instructions, Stop there and tell me the exact nature of your problem.
    • Do not run any other scans without instruction or Add/ Remove Software unless I tell you to do so. This would change the output of our tools and could be confusing for me.
    • Post all Logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts.
    • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
    • Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean.
    Step 1

    Please uninstall some programs:

    • Windows 7w7.png: Click on the Start Menu button, open Control Panel and click Uninstall a program.
    • Search and select the following programs one by one and click on Uninstall:

      uTorrentControl_v2 Toolbar

    • Reboot your computer.
    Step 2

    Please download adwcleaner.png AdwCleaner (by Xplode) and save it to your Desktop.

    • Double click on AdwCleaner.exe to run the tool.

      Vista/Windows 7/8 users right-click and select "Run As Administrator"

    • Click on the Scan button.
    • After the scan has finished, click on the Clean button.
    • Press OK when asked to close all programs and follow the onscreen prompts.
    • After rebooting, a log file (that is saved in C:\AdwCleaner[s#].txt) will open automatically.

      Copy and paste the contents of that logfile in your next reply.

    Step 3

    Download 51a612a8b27e2-Zoek.pngzoek.exe to your desktop

    • If Internet Explorer, any other browser, or a security program issues a warning indicating the file is unsafe, please ignore, since it is a false warning.
    Using Zoek.exe
    • On the Desktop, double-click Zoek.exe to start the tool.

      Windows Vista, 7 and 8 users right-click the file and select: Run as Administrator.

      Give the program a few seconds to appear.

    • Copy and paste the following script in the code box:
    • Note: This script is written for usage on this system only, do not use it on any other computer even if the problems are similar.

      FFdefaults;CHRdefaults;iedefaults;emptyclsid;autoclean;
    • Click the "Run script" button and wait patiently.
    • When finished the logfile will be opened in notepad.
    • If a reboot is needed the logfile will be opened after reboot.
    • The zoek-results.log can also be found on your systemdrive.
    • Please post the logfile for further review in your next comment.
    Step 4

    frst.pngfrstscan.png

    Start FRST with administator privileges.

    • Press the Scan button.
    • When finished, FRST will produce a log (FRST.txt) in the same directory the tool was run from.

      Please copy and paste the log in your next reply.

  7. Hi & :welcome:

    My name is Jürgen and I will be assisting you with your Malware related problems.

    Before we move on, please read the following points carefully. :excl:

    • My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.
    • Please read my instructions completely. If there is anything that you do not understand kindly ask before proceeding.
    • Perform everything in the correct order. Sometimes one step requires the previous one.
    • If you have any problems while you are follow my instructions, Stop there and tell me the exact nature of your problem.
    • Do not run any other scans without instruction or Add/ Remove Software unless I tell you to do so. This would change the output of our tools and could be confusing for me.
    • Post all Logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts.
    • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
    • Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean.
    Step 1

    Please uninstall some programs:

    • Windows 7w7.png: Click on the Start Menu button, open Control Panel and click Uninstall a program.
    • Search and select the following programs one by one and click on Uninstall:

      Java 6 Update 24

      Java 7 Update 51

      VAFPlayer

    • Reboot your computer.
    Next step, please try a combofix-scan...

    Step 2

    Please download combofix.pngCombofix (by sUBs) and save it to your Desktop.

    • Disable the realtime-protection of your antivirus and anti-malware programs because they might interfere with the scan.
    • Start Combofix.exe and follow its instructions.
    • Do not use the computer while the scan is running. This may cause the program to stall.
    • When finished, a log file will be displayed (that can also be found at C:\Combofix.txt).

      Please copy and paste the contents of this file into your next post.

    Note: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." after the scan, just restart the computer.
  8. Hi & :welcome:

    My name is Jürgen and I will be assisting you with your Malware related problems.

    Before we move on, please read the following points carefully. :excl:

    • My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.
    • Please read my instructions completely. If there is anything that you do not understand kindly ask before proceeding.
    • Perform everything in the correct order. Sometimes one step requires the previous one.
    • If you have any problems while you are follow my instructions, Stop there and tell me the exact nature of your problem.
    • Do not run any other scans without instruction or Add/ Remove Software unless I tell you to do so. This would change the output of our tools and could be confusing for me.
    • Post all Logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts.
    • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
    • Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean.
    Step 1

    Please post up the last MBAM-Logs.

    Step 2

    Please download adwcleaner.png AdwCleaner (by Xplode) and save it to your Desktop.

    • Double click on AdwCleaner.exe to run the tool.

      Vista/Windows 7/8 users right-click and select "Run As Administrator"

    • Click on the Scan button.
    • After the scan has finished, click on the Clean button.
    • Press OK when asked to close all programs and follow the onscreen prompts.
    • After rebooting, a log file (that is saved in C:\AdwCleaner[s#].txt) will open automatically.

      Copy and paste the contents of that logfile in your next reply.

    Step 3

    Download 51a612a8b27e2-Zoek.pngzoek.exe to your desktop

    • If Internet Explorer, any other browser, or a security program issues a warning indicating the file is unsafe, please ignore, since it is a false warning.
    Using Zoek.exe
    • On the Desktop, double-click Zoek.exe to start the tool.

      Windows Vista, 7 and 8 users right-click the file and select: Run as Administrator.

      Give the program a few seconds to appear.

    • Copy and paste the following script in the code box:
    • Note: This script is written for usage on this system only, do not use it on any other computer even if the problems are similar.

      CHRdefaults;emptyclsid;autoclean;
    • Click the "Run script" button and wait patiently.
    • When finished the logfile will be opened in notepad.
    • If a reboot is needed the logfile will be opened after reboot.
    • The zoek-results.log can also be found on your systemdrive.
    • Please post the logfile for further review in your next comment.
    Step 4

    frst.pngfrstscan.png

    Start FRST with administator privileges.

    • Press the Scan button.
    • When finished, FRST will produce a log (FRST.txt) in the same directory the tool was run from.

      Please copy and paste the log in your next reply.

  9. Hi,

    Step 1

    Download 51a612a8b27e2-Zoek.pngzoek.exe to your desktop

    • If Internet Explorer, any other browser, or a security program issues a warning indicating the file is unsafe, please ignore, since it is a false warning.

    Using Zoek.exe

    • On the Desktop, double-click Zoek.exe to start the tool.
      Windows Vista, 7 and 8 users right-click the file and select: Run as Administrator.
      Give the program a few seconds to appear.
    • Copy and paste the following script in the code box:
    • Note: This script is written for usage on this system only, do not use it on any other computer even if the problems are similar.
      CHRdefaults;emptyclsid;autoclean;
    • Click the "Run script" button and wait patiently.
    • When finished the logfile will be opened in notepad.
    • If a reboot is needed the logfile will be opened after reboot.
    • The zoek-results.log can also be found on your systemdrive.
    • Please post the logfile for further review in your next comment.

    Step 2

    Please download adwcleaner.png AdwCleaner (by Xplode) and save it to your Desktop.

    • Double click on AdwCleaner.exe to run the tool.
      Vista/Windows 7/8 users right-click and select "Run As Administrator"
    • Click on the Scan button.
    • After the scan has finished, click on the Clean button.
    • Press OK when asked to close all programs and follow the onscreen prompts.
    • After rebooting, a log file (that is saved in C:\AdwCleaner[s#].txt) will open automatically.
      Copy and paste the contents of that logfile in your next reply.

    Step 3

    • Please open mbam.pngMalwarebytes Anti-Malware.
    • Please update the database by clicking on the "Update Now" button.
    • Following the update and click "Settings" and go to "Detection and Protection"
    • Make sure "Scan for Rootkits" is checked.
    • Click on Dashboard, then click on Scan Now to start the scan.
      (If Malware or Potentially Unwanted Programs [PUPs] are found, you will receive a prompt so that you can decide what you want to do. I suggest "Quarantine". Click the button: Apply All Actions.)
    • A window with an option to view the detailed log will appear. Click on "View Detailed Log".
    • After viewing the results, please click on the "Copy to Clipboard" button and then OK.
    • Return to our forum. Paste your log into your next reply.

    Note: Please use these settings for the FRST-Scan

    Step 4
    frst.pngfrstscan.png

    Start FRST with administator privileges.

    • Press the Scan button.
    • When finished, FRST will produce a log (FRST.txt) in the same directory the tool was run from.
      Please copy and paste the log in your next reply.
  10. Hi,

    Step 1

    frst.pngfrstfix.png

    Please download the attached fixlist txt.gif and save it in the same directory as FRST.

    • Start FRST with Administrator privileges.
    • Press the Fix button.
    • When finished, a log file (Fixlog.txt) pops up and is saved to the same location the tool was run from.

      Please copy and paste its contents in your next reply.

    fixlist.txt

    That's it! abklatsch.gif

    Your logs look clean to me at the moment. icon_thumb.gif

    We're gonna clean up everything now, close security holes on your computer and in the end I'll provide you with a list of security tips so you hopefully will not need our help anymore in the future.

    My help is free for everybody.

    If you want to support me fighting against malware or buy me a beer for the assistance you received, then you can consider a donation: btn_donate_SM.gif

    Thank you!

    Clean Upcleanupm.PNG

    Now we remove all the tools we used (including their logs and quarantine folders), restore your settings and delete old and infected system restorepoints:

    • You can uninstall programs that you had to install (e.g. MBAM or ESET Onlinescanner) in the control panel if you so wish.
    • Download delfix.pngDelFix (by Xplode) and save it to your Desktop.
      • Close all running programs and start delfix.exe.
      • Make sure that all available options are checked.
      • Click on Run
      • DelFix should remove all our tools and delete itself afterwards. I don't need the log file.
    • If there is still something left you can delete it manually.
    Closing security holes

    Many infections happen via drive-by downloads that run unnoticed in the background while the user visits an infected website. To achieve this malware exploits security holes in installed software (e.g. browser or its plugins). Older versions of such software often have lots of known exploitable holes. Therefor it's very important to always keep your software up-to-date.

    The following software is outdated.

    Google Chrome 31

    Internet Explorer 10

    Tips

    I recommend to read and follow the "16 simple and easy ways to keep your computer safe and secure on the Internet" (Link) by Lawrence Abrams.

  11. Hi,

    let's have a look at fresh FRST logs...

    Step 1

    frst.pngfrstscan.png

    Start FRST with administator privileges.

    • Make sure the following option is checked: addition.png
    • Press the Scan button.
    • When finished, FRST will produce two logs (FRST.txt and Addition.txt) in the same directory the tool was run from.

      Please copy and paste these logs in your next reply.

  12. Hi,

    please try this:

    • Please download and install revouninstaller.pngRevo Uninstaller Free

      note: there is no need to click anything on that page, the download will start automatically

    • Double click Revo Uninstaller to run it
    • From the list of programs double click on the listed program(s), or anything similar, to remove it:

      Search ProtectRadioRage Internet Explorer Toolbar
    • When prompted if you want to uninstall click Yes
    • Be sure the Moderate option is selected then click Next
    • The program will run, If prompted again click Yes
    • When the built-in uninstaller is finished click on Next
    • Once the program has searched for leftovers click Next
    • Check the items in bold only on the list then click Delete

      note: you may have to expand some folders by clicking the "+" mark

    • When prompted click on Yes and then on Next
    • Put a check on any folders that are found and select Delete
    • When prompted select Yes then Next
    • Once done click Finish
    Please let me know if it works or not
  13. Hi & :welcome:
    My name is Jürgen and I will be assisting you with your Malware related problems.

    Before we move on, please read the following points carefully. :excl:

    • My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.
    • Please read my instructions completely. If there is anything that you do not understand kindly ask before proceeding.
    • Perform everything in the correct order. Sometimes one step requires the previous one.
    • If you have any problems while you are follow my instructions, Stop there and tell me the exact nature of your problem.
    • Do not run any other scans without instruction or Add/ Remove Software unless I tell you to do so. This would change the output of our tools and could be confusing for me.
    • Post all Logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts.
    • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
    • Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean.

    Step 1

    Please uninstall some programs:

    • Windows 7w7.png: Click on the Start Menu button, open Control Panel and click Uninstall a program.
    • Search and select the following programs one by one and click on Uninstall:

      Search Protect
      RadioRage Internet Explorer Toolbar

    • Reboot your computer.

     

     

    2014-07-11 15:36 - 2014-07-11 15:36 - 00581957 _____ () C:\Users\JudyJ\Desktop\adwcleaner-1.606-en.exe

     

     

     

    Step 2

    Please download adwcleaner.png AdwCleaner (by Xplode) and save it to your Desktop. (This is the newest version)

    • Double click on AdwCleaner.exe to run the tool.
      Vista/Windows 7/8 users right-click and select "Run As Administrator"
    • Click on the Scan button.
    • After the scan has finished, click on the Clean button.
    • Press OK when asked to close all programs and follow the onscreen prompts.
    • After rebooting, a log file (that is saved in C:\AdwCleaner[s#].txt) will open automatically.
      Copy and paste the contents of that logfile in your next reply.

    Step 3

    frst.pngfrstscan.png

    Start FRST with administator privileges.

    • Press the Scan button.
    • When finished, FRST will produce a log (FRST.txt) in the same directory the tool was run from.
      Please copy and paste the log in your next reply.
  14. Hi,
     

    WIth Google Chrome, when I open a browser it will automatically open nine old tabs/pages, and it will continue to do this no matter how many times I reboot.


    I think this is the problem:

     

    CHR StartupUrls: ""https://uk-mg42.mail.yahoo.com/neo/launch?.rand=ao9g3o57thql8", "hxxp://ukradioplayer.radiocity.co.uk/", "hxxp://productforums.google.com/forum/#!forum/chrome", "hxxp://productforums.google.com/forum/#!category-topic/chrome/report-a-problem-and-get-troubleshooting-help/FTVGkp78ck4", "hxxp://productforums.google.com/forum/#!forum/chrome/categories", "hxxp://productforums.google.com/forum/#!categories/chrome/windows", "hxxp://productforums.google.com/forum/#!category-topic/chrome/windows/r5pfBfBbN5U", "https://www.google.co.uk/"

     Please try this:
    https://support.google.com/chrome/answer/3296214?hl=en-GB
     

  15. Hi & :welcome:

    My name is Jürgen and I will be assisting you with your Malware related problems.

    Before we move on, please read the following points carefully. :excl:

    • My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.
    • Please read my instructions completely. If there is anything that you do not understand kindly ask before proceeding.
    • Perform everything in the correct order. Sometimes one step requires the previous one.
    • If you have any problems while you are follow my instructions, Stop there and tell me the exact nature of your problem.
    • Do not run any other scans without instruction or Add/ Remove Software unless I tell you to do so. This would change the output of our tools and could be confusing for me.
    • Post all Logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts.
    • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
    • Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean.
    Step 1

    frst.pngfrstscan.png

    Please download Farbar Recovery Scan Tool and save it to your Desktop.

    (If you are not sure which version (32-/64-bit) applies to your system, download and try to start both of them as just the right one will run.)

    • Start FRST with administator privileges.
    • Make sure the option Addition.txt is checked and press the Scan button.
    • When finished, FRST will produce two logs (FRST.txt and Addition.txt) in the same directory the tool was run from.
    • Please copy and paste these logs in your next reply.
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