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deeprybka

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Posts posted by deeprybka


  1. Hi & :welcome:

    My name is Jürgen and I will be assisting you with your Malware related problems. medieval.gif

    Before we move on, please read the following points carefully. :excl:

    • My native language isn't English. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.
    • Please read my instructions completely. If there is anything that you do not understand kindly ask before proceeding.
    • Perform everything in the correct order. Sometimes one step requires the previous one.
    • If you have any problems while you are follow my instructions, Stop there and tell me the exact nature of your problem.
    • Do not run any other scans without instruction or Add/ Remove Software unless I tell you to do so. This would change the output of our tools and could be confusing for me.
    • Post all Logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts.
    • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
    • Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean.
    P2P/Piracy Warning:
    • If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.
    • Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.
    • If you have illegal/cracked software, cracks, keygens, etc. on the system, please remove or uninstall them now and read the policy on Piracy.
    Step 1

    Please run a FRST scan. This will help us diagnose your problem.

    frst.pngfrstscan.png

    Please download Farbar Recovery Scan Tool and save it to your Desktop.

    (If you are not sure which version (32-/64-bit) applies to your system, download and try to start both of them as just the right one will run.)

    • Start FRST with administator privileges.
    • Make sure the option Addition.txt is checked and press the Scan button.
    • When finished, FRST will produce two logs (FRST.txt and Addition.txt) in the same directory the tool was run from.
    • Please copy and paste these logs in your next reply.

  2. OK,
    dann noch diesen Fix. Log brauchst nicht posten.

    Step 1

    frst.pngfrstfix.png

    Press the w8.png + R on your keyboard at the same time. Type notepad and click OK.

    • Copy the entire content of the codebox below and paste into the notepad document:
      HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer: Policy restriction HKU\S-1-5-21-2363538323-2811296330-603679292-1002\SOFTWARE\Policies\Microsoft\Internet Explorer: Policy restriction 
    • Click File, Save As and type fixlist.txt as the File Name.

    Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

    • Right-click on FRST.gif icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
      (XP users click run after receipt of Windows Security Warning - Open File).
    • Press the Fix button just once and wait.
    • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
    • When finished FRST will generate a log on the Desktop, called Fixlog.txt.

    Please post it to your reply.


    That's it! abklatsch.gif
    Your logs look clean to me at the moment. thumbup2.gif
    We're gonna clean up everything now, close security holes on your computer and in the end I'll provide you with a list of security tips so you hopefully will not need our help anymore in the future.


    My help is free for everybody.
    If you want to support me fighting against malware or appreciate the assistance you received, then you can consider a donation: btn_donate_SM.gif
    Thank you!


    Clean Upcleanupm.PNG

    Now we remove all the tools we used (including their logs and quarantine folders), restore your settings and delete old and infected system restorepoints:

    • You can uninstall programs that you had to install (e.g. MBAM or ESET Onlinescanner) in the control panel if you so wish.
    • Download delfix.pngDelFix (by Xplode) and save it to your Desktop.
      • Close all running programs and start delfix.exe.
      • Make sure that all available options are checked.
      • Click on Run
      • DelFix should remove all our tools and delete itself afterwards. I don't need the log file.
    • If there is still something left you can delete it manually.

    Closing security holes

    Many infections happen via drive-by downloads that run unnoticed in the background while the user visits an infected website. To achieve this malware exploits security holes in installed software (e.g. browser or its plugins). Older versions of such software often have lots of known exploitable holes. Therefore it's very important to always keep your software up-to-date.

    Tips

    I recommend to read and follow the "16 simple and easy ways to keep your computer safe and secure on the Internet" (Link) by Lawrence Abrams.


  3. @RoadKing96

    It's good to hear that your problems appear to be solved. :)

    Uninstall Combofix:
    Type "combofix /uninstall" in the run box (w7.png+R) and hit enter.
    3w7i5uxa.png

    That's it! abklatsch.gif
    Your logs look clean to me at the moment. thumbup2.gif
    We're gonna clean up everything now, close security holes on your computer and in the end I'll provide you with a list of security tips so you hopefully will not need our help anymore in the future.


    My help is free for everybody.
    If you want to support me fighting against malware or appreciate the assistance you received, then you can consider a donation: btn_donate_SM.gif
    Thank you!


    Clean Upcleanupm.PNG

    Now we remove all the tools we used (including their logs and quarantine folders), restore your settings and delete old and infected system restorepoints:

    • You can uninstall programs that you had to install (e.g. MBAM or ESET Onlinescanner) in the control panel if you so wish.
    • Download delfix.pngDelFix (by Xplode) and save it to your Desktop.
      • Close all running programs and start delfix.exe.
      • Make sure that all available options are checked.
      • Click on Run
      • DelFix should remove all our tools and delete itself afterwards. I don't need the log file.
    • If there is still something left you can delete it manually.

    Closing security holes

    Many infections happen via drive-by downloads that run unnoticed in the background while the user visits an infected website. To achieve this malware exploits security holes in installed software (e.g. browser or its plugins). Older versions of such software often have lots of known exploitable holes. Therefore it's very important to always keep your software up-to-date.

    Tips

    I recommend to read and follow the "16 simple and easy ways to keep your computer safe and secure on the Internet" (Link) by Lawrence Abrams.


  4. Hi,

    Step 1

    frst.pngfrstfix.png

    Press thew7.png + R on your keyboard at the same time. Type notepad and click OK.

    • Copy the entire content of the codebox below and paste into the notepad document:

      CloseProcesses:Task: {BE979183-15C9-4CAE-A526-9BC8E2C334CF} - \avastBCLRestartS-1-5-21-3230312529-3416119430-885866621-1001 No Task File Task: {F9CE7F51-0D67-449F-9FD7-5C3450423F5D} - System32\Tasks\Reset ShopAtHome BAC => C:\Users\David\AppData\Roaming\ShopAtHome.com BrowserAppCore Service\SahProcessManager.exeC:\Users\David\AppData\Roaming\ShopAtHome.com BrowserAppCore Service\HKLM-x32\...\Run: [] => [X]HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer: Policy restriction HKU\S-1-5-21-3230312529-3416119430-885866621-1001\SOFTWARE\Policies\Microsoft\Internet Explorer: Policy restriction SearchScopes: HKU\S-1-5-19 -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = SearchScopes: HKU\S-1-5-20 -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = Toolbar: HKLM - No Name - {CC1A175A-E45B-41ED-A30C-C9B1D7A0C02F} -  No File
    • Click File, Save As and type fixlist.txt as the File Name.
    Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!
    • Right-click on FRST.gif icon and select RunAsAdmin.jpg Run as Administrator to start the tool.

      (XP users click run after receipt of Windows Security Warning - Open File).

    • Press the Fix button just once and wait.
    • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
    • When finished FRST will generate a log on the Desktop, called Fixlog.txt.
    Please post it to your reply.

    lesestoff.png

    How is the computer running? Can you please tell me which problems still persist now?


  5. Step 1

    Please downloadesetlogo.pngOnline Scanner and save it to your Desktop.

    • Disable the realtime-protection of your antivirus and anti-malware programs because they might interfere with the scan.
    • Start installer.pngwith administartor privileges.
    • Select the option Yes, I accept the Terms of Use and click on Start.
    • Choose the following settings:
    settings.png
    • Click on Start. The virus signature database will begin to download. This may take some time.
    • When completed the Online Scan will begin automatically.

      Note: This scan might take a long time! Please be patient.

    • When completed, click on Finish
    • A log filelog.pngis created at logpath.png

      Copy and paste the content of this log file in your next reply.

    esetlog.png

    Note: Do not forget to re-enable your antivirus application after running the above scan!

    eset.gif

    Step 2

    frst.pngfrstscan.png

    Start FRST with administator privileges.

    • Press the Scan button.
    • When finished, FRST will produce a log (FRST.txt) in the same directory the tool was run from.

      Please copy and paste the log in your next reply.


  6. Hi there,
    please do the following:

    Step 1

    frst.pngfrstfix.png

    Press thew7.png + R on your keyboard at the same time. Type notepad and click OK.

    • Copy the entire content of the codebox below and paste into the notepad document:
      CloseProcesses:HKLM-x32\...\Run: [] => [X]Startup: C:\Users\Jake\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Download Wolfmother Discography Torrent - KickassTorrents.lnkC:\ProgramData\{866462c4-f7d8-f505-8664-462c4f7d8b13}CHR HKLM\SOFTWARE\Policies\Google: Policy restriction <======= ATTENTIONSearchScopes: HKLM-x32 -> {BB82DE59-BC4C-4172-9AC4-73315F71CFFE} URL =SearchScopes: HKU\.DEFAULT -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =SearchScopes: HKU\S-1-5-19 -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =SearchScopes: HKU\S-1-5-20 -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =2015-03-29 16:03 - 2015-03-31 10:28 - 00000000 ____D () C:\Program Files (x86)\karmacracy2015-03-29 16:01 - 2015-03-29 16:01 - 00000000 ____D () C:\ProgramData\100995885769672631032015-03-29 16:00 - 2015-03-30 15:26 - 00000000 ____D () C:\ProgramData\{866462c4-f7d8-f505-8664-462c4f7d8b13}2015-03-29 16:00 - 2015-03-29 16:00 - 00479232 _____ () C:\Users\Jake\Downloads\Download Wolfmother Discography Torrent - KickassTorrents.exeEmptyTemp:
    • Click File, Save As and type fixlist.txt as the File Name.

    Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

    • Right-click on FRST.gif icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
      (XP users click run after receipt of Windows Security Warning - Open File).
    • Press the Fix button just once and wait.
    • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
    • When finished FRST will generate a log on the Desktop, called Fixlog.txt.

    Please post it to your reply.
     


  7. OK.


    Let's do a final check up:

    Step 1

    Please downloadesetlogo.pngOnline Scanner and save it to your Desktop.

    • Disable the realtime-protection of your antivirus and anti-malware programs because they might interfere with the scan.
    • Start installer.pngwith administartor privileges.
    • Select the option Yes, I accept the Terms of Use and click on Start.
    • Choose the following settings:

    settings.png

    • Click on Start. The virus signature database will begin to download. This may take some time.
    • When completed the Online Scan will begin automatically.
      Note: This scan might take a long time! Please be patient.
    • When completed select Uninstall application on close if you so wish, but make sure you copy the logfile first!
    • Now click on Finish
    • A log filelog.pngis created at logpath.png
      Copy and paste the content of this log file in your next reply.

    esetlog.png
    Note: Do not forget to re-enable your antivirus application after running the above scan!
    eset.gif
     


  8. Unfortunately I cannot locate FRST please advise

    What do you mean? The tool?

     

    Running from C:\Users\Jake\Downloads

    Otherwise, you can download it again:

     

    Step 1

    frst.pngfrstscan.png

    Please download Farbar Recovery Scan Tool and save it to your Desktop.

    (If you are not sure which version (32-/64-bit) applies to your system, download and try to start both of them as just the right one will run.)

    • Start FRST with administator privileges.
    • Make sure the option Addition.txt is checked and press the Scan button.
    • When finished, FRST will produce two logs (FRST.txt and Addition.txt) in the same directory the tool was run from.
    • Please copy and paste these logs in your next reply.

  9. Hi there,

    Please try Revo:

     

    Step 1

    • Please download and install revouninstaller.pngRevo Uninstaller Free

      note: there is no need to click anything on that page, the download will start automatically

    • Double click Revo Uninstaller to run it
    • From the list of programs double click on the listed program(s) to remove it:

      IObit Apps Toolbar v7.3
    • When prompted if you want to uninstall click Yes
    • Be sure the Moderate option is selected then click Next
    • The program will run, If prompted again click Yes
    • When the built-in uninstaller is finished click on Next
    • Once the program has searched for leftovers click Next
    • Check the items in bold only on the list then click Delete

      note: you may have to expand some folders by clicking the "+" mark

    • When prompted click on Yes and then on Next
    • Put a check on any folders that are found and select Delete
    • When prompted select Yes then Next
    • Once done click Finish

  10. Hi there,

    Step 1

    Please uninstall some programs:

    • Windows 7w7.png: Click on the Start Menu button, open Control Panel and click Uninstall a program.
    • Search and select the following programs one by one and click on Uninstall: IObit Apps Toolbar v7.3, IObit Uninstaller
    • Reboot your computer.

    Step 2

    Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

    zoek.jpg

    Please download 51a612a8b27e2-Zoek.pngZOEK by Smeenk and save it to your desktop (preferred version is the *.exe one)

    • Right-click on 51a612a8b27e2-Zoek.png icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
    • Wait patiently until the main console will appear, it may take a minute or two.
    • In the main box please paste in the following script:
      filesrcm;emptyclsid;autoclean;
    • Make sure that Scan All Users option is checked.
    • Push Run Script and wait patiently. The scan may take a couple of minutes.
    • When the scan completes, a zoek-results logfile should open in notepad.
    • If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)

    Post its content into your next reply.


  11. There is a wrong Addition.txt attached.

    Additional scan result of Farbar Recovery Scan Tool (x64) Version: 12-01-2015 02Ran by cgrana001c at 2015-01-12 15:53:47Running from C:\Users\cgrana001c\DesktopBoot Mode: Normal===============
    Step 1

    frst.pngfrstscan.png

    Start FRST with administator privileges.

    • Make sure the following option is checked: addition.png
    • Press the Scan button.
    • When finished, FRST will produce two logs (FRST.txt and Addition.txt) in the same directory the tool was run from.

      Please copy and paste these logs in your next reply.


  12. Hi there,

    Step 1

    Please download combofix.pngCombofix (by sUBs) and save it to your Desktop.

    • Disable the realtime-protection of your antivirus and anti-malware programs because they might interfere with the scan.
    • Start Combofix.exe and follow its instructions.
    • Do not use the computer while the scan is running. This may cause the program to stall.
    • When finished, a log file will be displayed (that can also be found at C:\Combofix.txt).

      Please copy and paste the contents of this file into your next post.

    Note: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." after the scan, just restart the computer.

    (You can find more detailed instructions in this guide on using Combofix.)


  13. Hi & :welcome:

    My name is Jürgen and I will be assisting you with your Malware related problems.

    Before we move on, please read the following points carefully. :excl:

    • My native language isn't English. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.
    • Please read my instructions completely. If there is anything that you do not understand kindly ask before proceeding.
    • Perform everything in the correct order. Sometimes one step requires the previous one.
    • If you have any problems while you are follow my instructions, Stop there and tell me the exact nature of your problem.
    • Do not run any other scans without instruction or Add/ Remove Software unless I tell you to do so. This would change the output of our tools and could be confusing for me.
    • Post all Logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts.
    • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
    • Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean.
    P2P/Piracy Warning:
    • If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.
    • Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.
    • If you have illegal/cracked software, cracks, keygens, etc. on the system, please remove or uninstall them now and read the policy on Piracy.
    Step 1

    v21logo.PNG(NEW VERSION)

    Scan with Malwarebytes Anti-Malware.

    • Please open Malwarebytes Anti-Malware and update the database.
    • Click "Settings" [1] and go to "Detection and Protection" [2]
    • Make sure "Scan for Rootkits" is checked.
    • Click on Dashboard [3], then click on Scan Now [4] to start the scan.

      :exclame: If Malware or Potentially Unwanted Programs [PUPs] are found, you will receive a prompt:

      m21p.png

    • Click on "Remove Selected" [5].
    • Then click "Save Results" [6] and select

      m21p4.png

    • Return to our forum. Paste your log into your next reply and then click Finish [7].
    mbamv21.gif
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