Hi, My mom has an HP ProBook 4730s running Windows 7. It runs malwaurebytes PRO daily and they have caught many viruses that her computer has had. But the computer is still acting slower than normal. I also am unable to complete Window's Update. I get an error message "Windows update cannot currently check for updates, because the service is not running. You may need to restart your computer". After that error message I get another one saying "Windows Explorer has stopped working. Windows is restarting" and then the screen flickers for a minute. I have restarted it several times and still get the same error message. I downloaded the dds.er and saved the DDs.txt and Attach.txt logs. It wont let me paste the logs here and I am getting an "Error: You aren't permitted to upload this kind of file" when I try to upload them. Can anyone please help me? Thanks in advance if you can!
Hi, I am unable to paste my copied logs on here. I will copy one and try to paste it here but nothing happens. I tried pasting it into word to see if it actually copied and it did because I was able to paste it in their. Do you have any suggestions for me. Thanks