Stephe

I am not receiving a verification code for identity verification at https://my.malwarebytes.com/verify-identity . I recently deactivated my license on an old computer than reactivated it on a new computer, but the new computer suffered a BIOS flashing error on the first day I got it and the machine is no longer operable and it died with my activated license on it. I went back to the original computer and reactivated the license there, but that means I have two computers activated now, so I want to deactivate the licence on the inoperable computer, but cannot because I cannot access my account online due to the verification problem. Verification is also preventing me from chatting with an agent for Personal Support at https://support.malwarebytes.com/hc/en-us/p/contact_support I wish there was some way to change verification so that I receive the code via cell phone rather than email.

Well, now I've gone and done it. I succeeded in removing all of Malwarebytes by running Clean twice, but now the program won't accept my Malwarebytes 2013 Anti-Malware Pro Lifetime license which I first activated on January 9, 2014. The license has an ID and a key in this format: ID: 5Qxxx-xxxxx Key: K6xx-xxxx-xxxx-xxxx What can I do to make this work again? When I go to https://my.malwarebytes.com/en/subscriptions there isn't anything there. I am not able to activate my license in the Malwarebytes program on my PC no at the https://my.malwarebytes.com/en/subscriptions page. Maybe the problem is that a lifetime license is not a subscription. If that's it, how do I make it work again? ----- Well, this is odd, but rather nice. Before uninstalling and reinstalling this last time, I moved the C:\Program Files\Malwarebytes\Anti-Malware\LKG folder so that it was no longer in the C:\Program Files\Malwarebytes\Anti-Malware\ folder, thinking that the LKG folder might repopulate upon reinstallation of of Malwarebytes, but it did not. So, I copied and pasted the LKG folder from where I'd moved it into the new folder created by the reinstallation, and then it accepted my ID and Key! So, my lesson of the day is, if you have a lifetime license, hold onto a copy of the LKG folder that is saved outside of the Malwarebytes folder if you want to keep your license without undue grief. Well, live and learn. Steven

The home version of Mcafee only lets you exclude files, not folders. I tried copying mbae.dll from C:\Program Files\Malwarebytes\Anti-Malware to C:\Program Files\Malwarebytes\Anti-Malware\LKG, but it didn't work until I went in Malwarebytes > Settings > Security and under the Windows startup section, toggled Enable self-protection module off. Then I was able to add C:\Program Files\Malwarebytes\Anti-Malware\LKG\mbae.dll to McAfee's exclusion section. Then, I ran the Malwarebytes Support Tool and did as instructed to remove Malwarebytes. My PC did not restart automatically. I had restart it on my own. Upon reinstalling, I was surprised to see a second installation window for something called Malwarebytes Privacy, which I hadn't heard of before. When I looked inside the mbst-clean-results.txt file which I found on my desktop, I was surprised to see under Pre-Reboot Cleanup the following: 2021-11-13 14:24:06.946 Skipped deletion: C:\Program Files\Malwarebytes\Anti-Malware\LKG\ (Folder not empty) Does the above mean the version of mbae.dll that I reinserted manually with copy-and-paste prior to uninstalling was left as is and not repaired? In Malwarebytes > Settings > Allow List, I set up exclusions for: C:\Program Files (x86)\McAfee C:\Program Files\McAfee C:\Program Files\McAfee.com For Exclusion rules, I selected Exclude from detection as malware or potentially unwanted item only mbst-grab-results.zip

Hi, Thank you for your reply. I am much more familiar with the MBAM Clean removal tool, and have used the Malwarebytes Support Tool only once, two years ago. Looking at some Malwarebytes web pages, I see that there are new procedures as well as a new Malwarebytes Support Tool 1.7 User Guide.pdf. The previous version I had was Malwarebytes Support Tool 1.4 User Guide.pdf Please give me a little time read the documentation about the Malwarebytes Support Tool. Also, you gave a link for instructions about setting up exclusions between McAfee and Malwarebytes, but that seems to be mostly applicable to Malwarebytes. I don't yet know where to look in McAfee to find suchlike. (I took a quick look around, but didn't find anything.)

On Wednesday, November 10, 2021, I found this in McAfee's Quarantine section: Item: mbae.dll | Threat: GenericRXQL-XZ!F2A56B293D17 | Detected: 11/6/2021 11:12 AM Full Path: C:\Program Files\Malwarebytes\Anti-Malware\LKG Threats Detected GenericRXQL-XZ!F2A56B293D17 Item: mbae.dll | Threat: GenericRXQL- mbae.dll is Malwarebytes' Anti-Malware Anti-Exploit dynamic link library. I suspect that something is tricking McAfee into quarantining then deleting the file so exploits can run amuck on my PC. https://www.registry-programs.com/process/list/mbae.dll.html says: The legit mbae.dll process is located in the e: \ \program files\ \malwarebytes anti-exploit \ folder. If it is located elsewhere, it could be malware as a virus can have any name. https://www.shouldiblockit.com/mbae.dll-856ef24d278cd512a4b10b593a1f3a1d.aspx [from 2016] says: Typical file path: C:\Program Files\malwarebytes anti-exploit\mbae.dll Here in 2021, however, there is no malwarebytes anti-exploit subfolder. A search on mbae in my C:\Program Files\Malwarebytes\Anti-Malware folder yielded the following: mbae64.dll C:\Program Files\Malwarebytes\Anti-Malware mbae.dll C:\Program Files\Malwarebytes\Anti-Malware mbae-api-na.dll C:\Program Files\Malwarebytes\Anti-Malware AeShim.dll C:\Program Files\Malwarebytes\Anti-Malware mbae64.dll C:\Program Files\Malwarebytes\Anti-Malware\LKG mbae-api-na.dll C:\Program Files\Malwarebytes\Anti-Malware\LKG mbae64.sys C:\Program Files\Malwarebytes\Anti-Malware\LKG mbae64.sys C:\Program Files\Malwarebytes\Anti-Malware Should I leave the mbae.dll file that McAfee put in quarantine, or restore it to C:\Program Files\Malwarebytes\Anti-Malware\LKG ?

You might have moved it, but if I click on it there, I am brought to this page.

On my Malwarebytes (Premium) Program version 3.0.6.1469 Dashboard, it says Real-Time detections: 9, but in Reports, I see 3 Website blocked notices, while the rest are Scan Reports with no malware nor PUPs nor PUMs listed in any of them. (I clicked on every report one by one, and found no incidents of malware being found, other than the blocked websites.) Why the discrepancy between 9 and 3? I am running Windows 7 Service Pack 1 on a 64-bit machine.

Thank you for your help. Enjoy a beer.

I just discovered that the ERUNT.ex module error occurred because I hadn't "Run the program as administrator" (I'm relatively new to Windows 7). Should I run FRST64.exe again?

Hi, Thanks for the help. When I ran the 64-bit version of Farbar Recovery Scan Tool, I got the following error: Application Error Exception EAccessViolation in module ERUNT.exe at 00003A62. Access violation at address 00403A62 in module 'ERUNT.exe'. Read of address 0000002A. FRST.txt and Addition.txt are attached: FRST.txtAddition.txt

I had copied it to my desktop as soon as I'd found out about the file. I blanked out my last name in the data, if that's alright. Here's the file: Malwarebytes Anti-Malware www.malwarebytes.org Scan Date: 8/7/2014 Scan Time: 3:34:14 AM Logfile: Malwarebytes found trojan.txt Administrator: Yes Version: 2.00.2.1012 Malware Database: v2014.08.06.06 Rootkit Database: v2014.08.04.01 License: Premium Malware Protection: Enabled Malicious Website Protection: Enabled Self-protection: Enabled OS: Windows 7 Service Pack 1 CPU: x64 File System: NTFS User: Steven xxxxx Scan Type: Threat Scan Result: Completed Objects Scanned: 331413 Time Elapsed: 8 min, 37 sec Memory: Enabled Startup: Enabled Filesystem: Enabled Archives: Enabled Rootkits: Enabled Heuristics: Enabled PUP: Enabled PUM: Enabled Processes: 0 (No malicious items detected) Modules: 0 (No malicious items detected) Registry Keys: 0 (No malicious items detected) Registry Values: 0 (No malicious items detected) Registry Data: 0 (No malicious items detected) Folders: 1 Trojan.Downloader, C:\Users\Steven xxxxx\AppData\Roaming\0, , [2c6c675b95e680b6845e158b11f160a0], Files: 0 (No malicious items detected) Physical Sectors: 0 (No malicious items detected) (end)

Hi, I have a Dell XPS 8700 PC running Windows 7 Home Premium with a 64-bit operating system, an Intel Core i7-4770 CPU @ 3.4Ghz, and 16.0 GB of RAM. Last night, Malwarebytes found something called Trojan.Downloader during its scheduled daily scan, and I have since quarantined the file. I thought Malwarebytes would have automatically quarantined it, but it seems that it didn't because in Settings > Detection and Protection, I had unwisely chosen "Warn user about detections" in the PUP (Potentially Unwanted Program) detections section. I know better now. Anyways, I have since re-booted, run Malwarebytes Threat Scan, then a full scan with my anti-virus software, (McAFee LiveSafe -- InternetSecurity), then downloaded and ran the 64-bit version of HitmanPro. Nothing was detected. Should I still be concerned? I ask this because I've heard that Trojan.Downloader can download and hide malware.

Hi, I am in the midst of setting up my new Windows 7 PC and want to know how to go about transferring the Malwarebytes Anti-Malware Pro lifetime license I purchased on January 9, 2014 for my Windows XP PC, which I am soon to retire from online life. I am aware that "the license is valid for 1 PC," but does that literally mean for1 PC, as in *one specific PC*, or does it mean one PC at a time? In other words, if I uninstall the Pro version from my Windows XP machine, can I re-activate the same license on my Windows 7 PC?

>ABP is a browser extension. > >Why would it have ANY impact on MBAM (or any other) scan times? I thought it might. I thought that maybe those 37,000 filters were all inside Firefox somewhere. The more I think of it, the more I realize that the reason Adblock Plus slows the opening of Firefox is because it's loading the filters -- because they are *not* "all inside Firefox somewhere." ><just asking, as I cannot see how there would be a connection??> I thought there might be. I was making unfounded assumptions; grasping at straws. Truly. >(I've run ABP in Fx for many years on many versions of Windows + >MBAM & have never observed it interfering with or slowing scans.) I see. I jumped to the conclusion that there might be a link between all the programs I added recently and the increased Full Scan time in Malwarebytes Anti-Malware. >I think the information Firefox provided would be more likely to >explain what you're seeing? > >(Archive files, lots of temps files, more "data", more registry entries, >hardware changes, perhaps other security applications, etc). That's the problem; not really. I installed Malwarebytes Anti-Rootkit, Malwarebytes Anti-Exploit, Adblock Plus, Adblock Plus Pop-up Addon, Webutation, Adobe Flash Player 11 for Internet Explorer, Adblock Plus for Internet Explorer, activated Malwarebytes Anti-Malware Pro, installed Inpaint, and uninstalled McAfee Security Scan Plus. The only thing I neglected to mention before is that I tried twice to set up a new administrative account so I could use a non-administrative account for regular computing, but I was unsatisfied with the results and used System Restore to eliminate them, which caused System Restore to operate very slowly for awhile before a few re-boots made things work smoothly again. Maybe that created all sorts of weirdness that created extra files that Malwarebytes Anti-Malware has to slog through during a Full Scan? >As was already suggested, routine Full scans with MBAM are neither >necessary nor recommended. Unnecessary I picked up on, but not recommended? I was not aware. >It's up to you, but frequent full scans will cause wear on your hard drive. Ah. Understood. My scheduled McAfee scans do enough of that already. >Besides, if you have MBAM PRO (alongside a robust AV & safe computing >practices), the real-time protection will help to PREVENT infection, which is >far preferable to trying to CLEAN UP something already on the computer. Agreed. And that's why I bought MBAM PRO. >Just a few home-user thoughts. Much appreciated. Thank you. Stephe

So, does that mean that the recommended approach to scanning with Malwarebytes Anti-Malware Pro is to prioritize in the following manner? 1) do a Flash Scan 2) do a Quick Scan if a Flash Scan finds anything 3) never do a Full Scan Really?