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zephtx

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  1. Have been advised of serious infection by removal expert "maniac" (see removal help forum for logs etc) but need help in understanding how to safely copy esp my pix itunes and docs..have already inadvertently trashed onenote files. He really did not address backup for me so i thought better ask in general pc area.Winxp sp3 hp laptop. It has a recovery drive d and i think i made set of restore dvds.I have nearly 8 gig in itunes and do not have an external hd but will go get one if need be. I just dont want to be backing up bad files. I am using my phone n dataplan to type this. Dont know if first step is to repassword router. I have comp offline to organize files n figure out how many places ill have to change logins. May have access to newer hopefully clean win 7 but uses same router. I hope someone takes pity on this sixtysomething lady n explains this process a little. Willing to buy pro mb and online backup but dont want to use cc thru router. I feel im in a catch22. Any advice much appreciated. Thanks.
  2. I understand serious infection. I understand I may have to format and restore. I cannot proceed without assistance in backing up files safely and knowing I have proper files to restore with. I would appreciate someone helping me figure out an order in which to change passwords etc on router other hardware etc and whether I need to purchase secure online backup. If there is another forum here that can help please direct me. When things seem ready we can try to clean the system or wipe and restore. Thanks.
  3. I am totally bewildered at how to go about this. I cannot proceed without some help at knowing how to safely copy my files such as pictures and itunes. I disconnected from internet and have been trying to delete programs and files i dont need but accidently trashed some important documents. I would like to fix this but need some orderly way of figuring an order..such as repassword my router first etc. Im typing this on my phone..have my husbands fairly unused win 7 machine running mse. How can i make sure its clean and can safely use router so i can restore my xp? I have to take some time to list all my email accts change passwords etc. And change router passwords on all our devices at home. My laptop has a d drive with recovery stuff and I think I have original system recovery backup disks I made. It would help my decision if you could tell me what my computer got infected with. Thanks
  4. Here are new DDS and ATTACH logs (I posted the others yesterday as an afterthought and mistakenly posted twice) So I labeled these with the number 2: . UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG. IF REQUESTED, ZIP IT UP & ATTACH IT . DDS (Ver_2012-11-20.01) . Microsoft Windows XP Professional Boot Device: \Device\HarddiskVolume1 Install Date: 10/30/2006 9:10:25 PM System Uptime: 1/9/2014 10:03:20 AM (0 hours ago) . Motherboard: Hewlett-Packard | | 30A4 Processor: AMD Turion 64 Mobile Technology ML-37 | U23 | 1989/mhz . ==== Disk Partitions ========================= . C: is FIXED (NTFS) - 62 GiB total, 15.363 GiB free. D: is FIXED (FAT32) - 12 GiB total, 0.079 GiB free. E: is CDROM () . ==== Disabled Device Manager Items ============= . ==== System Restore Points =================== . RP1652: 10/11/2013 2:44:24 PM - Software Distribution Service 3.0 RP1653: 10/11/2013 3:19:24 PM - Software Distribution Service 3.0 RP1654: 10/11/2013 3:21:33 PM - Software Distribution Service 3.0 RP1655: 10/12/2013 1:13:52 PM - Software Distribution Service 3.0 RP1656: 10/13/2013 7:22:36 PM - Software Distribution Service 3.0 RP1657: 10/19/2013 1:36:58 PM - Software Distribution Service 3.0 RP1658: 10/20/2013 7:24:38 PM - Software Distribution Service 3.0 RP1659: 10/22/2013 11:30:05 AM - Software Distribution Service 3.0 RP1660: 10/23/2013 11:42:14 AM - Software Distribution Service 3.0 RP1661: 10/27/2013 11:21:53 AM - Software Distribution Service 3.0 RP1662: 10/28/2013 11:41:47 AM - Software Distribution Service 3.0 RP1663: 10/30/2013 5:20:47 PM - Software Distribution Service 3.0 RP1664: 11/2/2013 4:29:36 PM - Software Distribution Service 3.0 RP1665: 11/3/2013 5:22:23 PM - Software Distribution Service 3.0 RP1666: 11/4/2013 5:34:02 PM - System Checkpoint RP1667: 11/5/2013 12:23:33 PM - Software Distribution Service 3.0 RP1668: 11/6/2013 12:34:51 PM - Software Distribution Service 3.0 RP1669: 11/8/2013 10:01:27 AM - Software Distribution Service 3.0 RP1670: 11/9/2013 10:17:54 AM - System Checkpoint RP1671: 11/9/2013 3:39:45 PM - Software Distribution Service 3.0 RP1672: 11/13/2013 11:28:15 AM - System Checkpoint RP1673: 11/13/2013 11:30:10 AM - Software Distribution Service 3.0 RP1674: 11/13/2013 4:01:58 PM - Software Distribution Service 3.0 RP1675: 11/14/2013 4:09:36 PM - System Checkpoint RP1676: 11/14/2013 6:18:01 PM - Software Distribution Service 3.0 RP1677: 11/15/2013 6:16:27 PM - Software Distribution Service 3.0 RP1678: 11/18/2013 6:14:32 PM - Software Distribution Service 3.0 RP1679: 11/18/2013 9:29:46 PM - Software Distribution Service 3.0 RP1680: 11/21/2013 7:46:20 AM - Software Distribution Service 3.0 RP1681: 11/24/2013 11:54:49 AM - Software Distribution Service 3.0 RP1682: 11/26/2013 12:15:45 PM - Software Distribution Service 3.0 RP1683: 11/29/2013 10:35:44 AM - Software Distribution Service 3.0 RP1684: 11/30/2013 11:27:37 AM - System Checkpoint RP1685: 12/2/2013 8:07:18 AM - Software Distribution Service 3.0 RP1686: 12/3/2013 7:37:03 PM - Software Distribution Service 3.0 RP1687: 12/5/2013 1:11:59 PM - Software Distribution Service 3.0 RP1688: 12/14/2013 12:52:20 PM - Software Distribution Service 3.0 RP1689: 12/14/2013 1:03:43 PM - Software Distribution Service 3.0 RP1690: 12/16/2013 9:10:45 AM - Software Distribution Service 3.0 RP1691: 12/18/2013 9:13:18 AM - Software Distribution Service 3.0 RP1692: 12/18/2013 9:37:52 AM - Software Distribution Service 3.0 RP1693: 12/24/2013 7:54:38 PM - Software Distribution Service 3.0 RP1694: 12/25/2013 8:29:50 PM - System Checkpoint RP1695: 12/27/2013 1:04:09 PM - Software Distribution Service 3.0 RP1696: 12/29/2013 12:33:15 PM - Software Distribution Service 3.0 RP1697: 12/30/2013 8:18:06 PM - Software Distribution Service 3.0 RP1698: 1/1/2014 12:14:15 PM - Software Distribution Service 3.0 RP1699: 1/2/2014 3:01:24 PM - System Checkpoint RP1700: 1/3/2014 9:38:35 AM - Microsoft Antimalware Checkpoint RP1701: 1/3/2014 9:43:36 AM - Software Distribution Service 3.0 RP1702: 1/4/2014 1:28:49 PM - Software Distribution Service 3.0 RP1703: 1/6/2014 5:38:33 PM - Software Distribution Service 3.0 RP1704: 1/7/2014 6:45:29 PM - System Checkpoint RP1705: 1/8/2014 6:52:06 PM - Software Distribution Service 3.0 . ==== Installed Programs ====================== . Adobe AIR Adobe Flash Player 11 ActiveX Adobe Flash Player 11 Plugin Adobe Reader X (10.1.8) Adobe Shockwave Player 12.0 Apple Application Support Apple Mobile Device Support Apple Software Update ArcSoft PhotoImpression 5 AT&T Yahoo! Applications Athlon 64 Processor Driver ATI Control Panel ATI Display Driver Audacity 1.2.6 AudibleManager Bonjour BufferChm Conexant AC-Link Audio CP_AtenaShokunin1Config CP_CalendarTemplates1 cp_LightScribeConfig cp_OnlineProjectsConfig CP_Package_Basic1 CP_Package_Variety1 CP_Package_Variety2 CP_Package_Variety3 CP_Panorama1Config cp_PosterPrintConfig cp_UpdateProjectsConfig CueTour Destinations DeviceManagementQFolder EA Mobile Games EPSON Connect version 1.0 Epson Customer Participation EPSON CX5000 Series User's Guide Epson Event Manager EPSON Printer Software EPSON Scan EPSON Stylus CX5000 Scanner Driver Update EPSON XP-410 Series Printer Uninstall Epson XP-410 User's Guide version 1.0 EpsonNet Print FullDPAppQFolder GIMP 2.8.2 Google Chrome Google Earth Google Update Helper Google Updater Google Video Player Google Video Uploader Hewlett-Packard ACLM.NET v1.1.0.0 Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595) Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484) Hotfix for Windows Media Format 11 SDK (KB929399) Hotfix for Windows Media Player 10 (KB903157) Hotfix for Windows Media Player 11 (KB939683) Hotfix for Windows XP (KB2633952) Hotfix for Windows XP (KB2756822) Hotfix for Windows XP (KB2779562) Hotfix for Windows XP (KB952287) Hotfix for Windows XP (KB954550-v5) Hotfix for Windows XP (KB961118) Hotfix for Windows XP (KB970653-v3) Hotfix for Windows XP (KB976098-v2) Hotfix for Windows XP (KB979306) Hotfix for Windows XP (KB981793) HP Help and Support HP Imaging Device Functions 6.0 HP Photosmart 5520 series Basic Device Software HP Photosmart 5520 series Help HP Photosmart Premier Software 6.0 HP Product Detection HP QuickPlay 2.0 HP Update HP User Guides--System Recovery HP User Guides 0025 HP Wireless Assistant 2.00 C1 HpSdpAppCoreApp InstantShareDevices iTunes Java 7 Update 25 Java Auto Updater LibreOffice 4.0 Help Pack (English) LibreOffice 4.0.1.2 LightScribe 1.4.105.1 LiveUpdate 3.0 (Symantec Corporation) LiveUpdate Notice (Symantec Corporation) Malwarebytes Anti-Malware version 1.75.0.1300 Microsoft .NET Framework 1.0 Hotfix (KB2604042) Microsoft .NET Framework 1.0 Hotfix (KB2656378) Microsoft .NET Framework 1.0 Security Update (KB2698035) Microsoft .NET Framework 1.0 Security Update (KB2742607) Microsoft .NET Framework 1.0 Security Update (KB2833951) Microsoft .NET Framework 1.1 Microsoft .NET Framework 1.1 Security Update (KB2698023) Microsoft .NET Framework 1.1 Security Update (KB2833941) Microsoft .NET Framework 1.1 Security Update (KB979906) Microsoft .NET Framework 2.0 Service Pack 2 Microsoft .NET Framework 3.0 Service Pack 2 Microsoft .NET Framework 3.5 SP1 Microsoft .NET Framework 4 Client Profile Microsoft Application Error Reporting Microsoft Compression Client Pack 1.0 for Windows XP Microsoft Kernel-Mode Driver Framework Feature Pack 1.7 Microsoft Math Add-in for Word 2007 Microsoft Office 2007 Service Pack 3 (SP3) Microsoft Office Excel MUI (English) 2007 Microsoft Office File Validation Add-In Microsoft Office Home and Student 2007 Microsoft Office OneNote MUI (English) 2007 Microsoft Office PowerPoint MUI (English) 2007 Microsoft Office Proof (English) 2007 Microsoft Office Proof (French) 2007 Microsoft Office Proof (Spanish) 2007 Microsoft Office Proofing (English) 2007 Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3) Microsoft Office Publisher 2007 Microsoft Office Publisher MUI (English) 2007 Microsoft Office Shared MUI (English) 2007 Microsoft Office Shared Setup Metadata MUI (English) 2007 Microsoft Office Word MUI (English) 2007 Microsoft Save as PDF or XPS Add-in for 2007 Microsoft Office programs Microsoft Security Client Microsoft Security Essentials Microsoft Silverlight Microsoft Software Update for Web Folders (English) 12 Microsoft User-Mode Driver Framework Feature Pack 1.0 Microsoft WinUsb 1.0 Microsoft Works MixMeister BPM Analyzer 1.0 Mozilla Firefox 16.0.2 (x86 en-US) Mozilla Maintenance Service Mozilla Thunderbird (3.0.4) MSN MSXML 4.0 SP2 (KB927978) MSXML 4.0 SP2 (KB936181) MSXML 4.0 SP2 (KB954430) MSXML 4.0 SP2 (KB973688) MSXML 6 Service Pack 2 (KB973686) muvee autoProducer 4.5 MyFreeCodec Office 2003 Trial Assistant OptionalContentQFolder PhotoGallery Picasa 3 Quick Launch Buttons 5.20 F2 Quicken 2006 QuickTime RandMap RealPlayer Samsung Kies SAMSUNG USB Driver for Mobile Phones Security Update for CAPICOM (KB931906) Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111) Security Update for Microsoft .NET Framework 3.5 SP1 (KB2736416) Security Update for Microsoft .NET Framework 3.5 SP1 (KB2840629) Security Update for Microsoft .NET Framework 3.5 SP1 (KB2861697) Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870) Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078) Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870) Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351) Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2596825) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2597973) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2687441) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2760411) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2760415) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2760585) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2760591) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2817641) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2827326) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2827329) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2850022) 32-Bit Edition Security Update for Microsoft Office Excel 2007 (KB2827324) 32-Bit Edition Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition Security Update for Microsoft Office Publisher 2007 (KB2597971) 32-Bit Edition Security Update for Microsoft Office Word 2007 (KB2827330) 32-Bit Edition Security Update for Microsoft Windows (KB2564958) Security Update for Step By Step Interactive Training (KB898458) Security Update for Step By Step Interactive Training (KB923723) Security Update for Windows Internet Explorer 8 (KB2510531) Security Update for Windows Internet Explorer 8 (KB2544521) Security Update for Windows Internet Explorer 8 (KB2722913) Security Update for Windows Internet Explorer 8 (KB2744842) Security Update for Windows Internet Explorer 8 (KB2761465) Security Update for Windows Internet Explorer 8 (KB2792100) Security Update for Windows Internet Explorer 8 (KB2797052) Security Update for Windows Internet Explorer 8 (KB2799329) Security Update for Windows Internet Explorer 8 (KB2809289) Security Update for Windows Internet Explorer 8 (KB2817183) Security Update for Windows Internet Explorer 8 (KB2829530) Security Update for Windows Internet Explorer 8 (KB2838727) Security Update for Windows Internet Explorer 8 (KB2846071) Security Update for Windows Internet Explorer 8 (KB2847204) Security Update for Windows Internet Explorer 8 (KB2862772) Security Update for Windows Internet Explorer 8 (KB2870699) Security Update for Windows Internet Explorer 8 (KB2879017) Security Update for Windows Internet Explorer 8 (KB2888505) Security Update for Windows Internet Explorer 8 (KB2898785) Security Update for Windows Internet Explorer 8 (KB971961) Security Update for Windows Internet Explorer 8 (KB981332) Security Update for Windows Internet Explorer 8 (KB982381) Security Update for Windows Media Player (KB2378111) Security Update for Windows Media Player (KB2834904-v2) Security Update for Windows Media Player (KB2834904) Security Update for Windows Media Player (KB952069) Security Update for Windows Media Player (KB954155) Security Update for Windows Media Player (KB968816) Security Update for Windows Media Player (KB973540) Security Update for Windows Media Player (KB975558) Security Update for Windows Media Player (KB978695) Security Update for Windows Media Player 10 (KB917734) Security Update for Windows Media Player 10 (KB936782) Security Update for Windows Media Player 11 (KB954154) Security Update for Windows Media Player 6.4 (KB925398) Security Update for Windows XP (KB2115168) Security Update for Windows XP (KB2229593) Security Update for Windows XP (KB2296011) Security Update for Windows XP (KB2347290) Security Update for Windows XP (KB2360937) Security Update for Windows XP (KB2387149) Security Update for Windows XP (KB2393802) Security Update for Windows XP (KB2419632) Security Update for Windows XP (KB2423089) Security Update for Windows XP (KB2440591) Security Update for Windows XP (KB2443105) Security Update for Windows XP (KB2476490) Security Update for Windows XP (KB2478960) Security Update for Windows XP (KB2478971) Security Update for Windows XP (KB2481109) Security Update for Windows XP (KB2483185) Security Update for Windows XP (KB2485663) Security Update for Windows XP (KB2506212) Security Update for Windows XP (KB2507618) Security Update for Windows XP (KB2507938) Security Update for Windows XP (KB2508429) Security Update for Windows XP (KB2509553) Security Update for Windows XP (KB2535512) Security Update for Windows XP (KB2536276-v2) Security Update for Windows XP (KB2544893-v2) Security Update for Windows XP (KB2566454) Security Update for Windows XP (KB2570947) Security Update for Windows XP (KB2584146) Security Update for Windows XP (KB2585542) Security Update for Windows XP (KB2592799) Security Update for Windows XP (KB2598479) Security Update for Windows XP (KB2603381) Security Update for Windows XP (KB2618451) Security Update for Windows XP (KB2620712) Security Update for Windows XP (KB2624667) Security Update for Windows XP (KB2631813) Security Update for Windows XP (KB2646524) Security Update for Windows XP (KB2653956) Security Update for Windows XP (KB2655992) Security Update for Windows XP (KB2659262) Security Update for Windows XP (KB2661637) Security Update for Windows XP (KB2676562) Security Update for Windows XP (KB2686509) Security Update for Windows XP (KB2691442) Security Update for Windows XP (KB2698365) Security Update for Windows XP (KB2705219) Security Update for Windows XP (KB2707511) Security Update for Windows XP (KB2712808) Security Update for Windows XP (KB2719985) Security Update for Windows XP (KB2723135) Security Update for Windows XP (KB2724197) Security Update for Windows XP (KB2727528) Security Update for Windows XP (KB2731847) Security Update for Windows XP (KB2753842-v2) Security Update for Windows XP (KB2757638) Security Update for Windows XP (KB2758857) Security Update for Windows XP (KB2761226) Security Update for Windows XP (KB2770660) Security Update for Windows XP (KB2778344) Security Update for Windows XP (KB2779030) Security Update for Windows XP (KB2780091) Security Update for Windows XP (KB2799494) Security Update for Windows XP (KB2802968) Security Update for Windows XP (KB2807986) Security Update for Windows XP (KB2808735) Security Update for Windows XP (KB2813170) Security Update for Windows XP (KB2813345) Security Update for Windows XP (KB2820197) Security Update for Windows XP (KB2820917) Security Update for Windows XP (KB2829361) Security Update for Windows XP (KB2834886) Security Update for Windows XP (KB2839229) Security Update for Windows XP (KB2845187) Security Update for Windows XP (KB2847311) Security Update for Windows XP (KB2849470) Security Update for Windows XP (KB2850851) Security Update for Windows XP (KB2850869) Security Update for Windows XP (KB2859537) Security Update for Windows XP (KB2862152) Security Update for Windows XP (KB2862330) Security Update for Windows XP (KB2862335) Security Update for Windows XP (KB2864063) Security Update for Windows XP (KB2868038) Security Update for Windows XP (KB2868626) Security Update for Windows XP (KB2876217) Security Update for Windows XP (KB2876315) Security Update for Windows XP (KB2876331) Security Update for Windows XP (KB2883150) Security Update for Windows XP (KB2892075) Security Update for Windows XP (KB2893294) Security Update for Windows XP (KB2893984) Security Update for Windows XP (KB2898715) Security Update for Windows XP (KB2900986) Security Update for Windows XP (KB923561) Security Update for Windows XP (KB923689) Security Update for Windows XP (KB938464) Security Update for Windows XP (KB941569) Security Update for Windows XP (KB946648) Security Update for Windows XP (KB950759) Security Update for Windows XP (KB950760) Security Update for Windows XP (KB950762) Security Update for Windows XP (KB950974) Security Update for Windows XP (KB951066) Security Update for Windows XP (KB951376-v2) Security Update for Windows XP (KB951376) Security Update for Windows XP (KB951698) Security Update for Windows XP (KB951748) Security Update for Windows XP (KB952004) Security Update for Windows XP (KB952954) Security Update for Windows XP (KB953838) Security Update for Windows XP (KB953839) Security Update for Windows XP (KB954211) Security Update for Windows XP (KB954600) Security Update for Windows XP (KB955069) Security Update for Windows XP (KB956390) Security Update for Windows XP (KB956391) Security Update for Windows XP (KB956572) Security Update for Windows XP (KB956744) Security Update for Windows XP (KB956802) Security Update for Windows XP (KB956803) Security Update for Windows XP (KB956841) Security Update for Windows XP (KB956844) Security Update for Windows XP (KB957095) Security Update for Windows XP (KB957097) Security Update for Windows XP (KB958215) Security Update for Windows XP (KB958644) Security Update for Windows XP (KB958687) Security Update for Windows XP (KB958690) Security Update for Windows XP (KB958869) Security Update for Windows XP (KB959426) Security Update for Windows XP (KB960225) Security Update for Windows XP (KB960714) Security Update for Windows XP (KB960715) Security Update for Windows XP (KB960803) Security Update for Windows XP (KB960859) Security Update for Windows XP (KB961371) Security Update for Windows XP (KB961373) Security Update for Windows XP (KB961501) Security Update for Windows XP (KB963027) Security Update for Windows XP (KB968537) Security Update for Windows XP (KB969059) Security Update for Windows XP (KB969897) Security Update for Windows XP (KB969898) Security Update for Windows XP (KB969947) Security Update for Windows XP (KB970238) Security Update for Windows XP (KB970430) Security Update for Windows XP (KB971468) Security Update for Windows XP (KB971486) Security Update for Windows XP (KB971557) Security Update for Windows XP (KB971633) Security Update for Windows XP (KB971657) Security Update for Windows XP (KB972260) Security Update for Windows XP (KB972270) Security Update for Windows XP (KB973346) Security Update for Windows XP (KB973354) Security Update for Windows XP (KB973507) Security Update for Windows XP (KB973525) Security Update for Windows XP (KB973869) Security Update for Windows XP (KB973904) Security Update for Windows XP (KB974112) Security Update for Windows XP (KB974318) Security Update for Windows XP (KB974392) Security Update for Windows XP (KB974455) Security Update for Windows XP (KB974571) Security Update for Windows XP (KB975025) Security Update for Windows XP (KB975467) Security Update for Windows XP (KB975560) Security Update for Windows XP (KB975561) Security Update for Windows XP (KB975562) Security Update for Windows XP (KB975713) Security Update for Windows XP (KB976325) Security Update for Windows XP (KB977165-v2) Security Update for Windows XP (KB977816) Security Update for Windows XP (KB977914) Security Update for Windows XP (KB978037) Security Update for Windows XP (KB978251) Security Update for Windows XP (KB978262) Security Update for Windows XP (KB978338) Security Update for Windows XP (KB978542) Security Update for Windows XP (KB978601) Security Update for Windows XP (KB978706) Security Update for Windows XP (KB979309) Security Update for Windows XP (KB979482) Security Update for Windows XP (KB979559) Security Update for Windows XP (KB979683) Security Update for Windows XP (KB979687) Security Update for Windows XP (KB980195) Security Update for Windows XP (KB980218) Security Update for Windows XP (KB980232) Security Update for Windows XP (KB981322) Security Update for Windows XP (KB981997) Security Update for Windows XP (KB982132) Security Update for Windows XP (KB982381) Security Update for Windows XP (KB982665) SkinsHP1 Soft Data Fax Modem with SmartCP Software Updater Sonic Audio Module Sonic Copy Module Sonic Data Module Sonic Express Labeler Sonic MyDVD Plus Sonic Update Manager Sonic_PrimoSDK SonicAC3Encoder SonicMPEGEncoder swMSM Symantec KB-DocID:2003093015493306 Symantec Technical Support Web Controls Synaptics Pointing Device Driver Texas Instruments PCIxx21/x515/xx12 drivers. TIPCI TourSetup TurboTax 2012 TurboTax 2012 WinPerFedFormset TurboTax 2012 WinPerReleaseEngine TurboTax 2012 WinPerTaxSupport TurboTax 2012 wrapper Unload Update for 2007 Microsoft Office System (KB967642) Update for Microsoft .NET Framework 3.5 SP1 (KB963707) Update for Microsoft Office 2007 Help for Common Features (KB963673) Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition Update for Microsoft Office Excel 2007 Help (KB963678) Update for Microsoft Office OneNote 2007 Help (KB963670) Update for Microsoft Office Powerpoint 2007 Help (KB963669) Update for Microsoft Office Publisher 2007 Help (KB963667) Update for Microsoft Office Script Editor Help (KB963671) Update for Microsoft Office Word 2007 Help (KB963665) Update for Windows Internet Explorer 8 (KB976662) Update for Windows Media Player 10 (KB913800) Update for Windows Media Player 10 (KB926251) Update for Windows XP (KB2345886) Update for Windows XP (KB2661254-v2) Update for Windows XP (KB2718704) Update for Windows XP (KB2736233) Update for Windows XP (KB2749655) Update for Windows XP (KB2863058) Update for Windows XP (KB2904266) Update for Windows XP (KB951072-v2) Update for Windows XP (KB951978) Update for Windows XP (KB955759) Update for Windows XP (KB955839) Update for Windows XP (KB967715) Update for Windows XP (KB968389) Update for Windows XP (KB971029) Update for Windows XP (KB971737) Update for Windows XP (KB973687) Update for Windows XP (KB973815) Update for Windows XP (KB976749) Update for Windows XP (KB978207) Update for Windows XP (KB980182) Update Rollup 2 for Windows XP Media Center Edition 2005 WebEx Support Manager for Internet Explorer WebFldrs XP WildTangent Web Driver Windows Genuine Advantage Validation Tool (KB892130) Windows Imaging Component Windows Internet Explorer 8 Windows Media Format 11 runtime Windows Media Player 11 Windows Media Player Firefox Plugin Windows Presentation Foundation Windows XP Media Center Edition 2005 KB2502898 Windows XP Media Center Edition 2005 KB2619340 Windows XP Media Center Edition 2005 KB2628259 Windows XP Media Center Edition 2005 KB925766 Windows XP Media Center Edition 2005 KB973768 Windows XP Service Pack 3 Wireless Home Network Setup XML Paper Specification Shared Components Pack 1.0 Yahoo! Software Update YouTube Downloader 3.4 . ==== Event Viewer Messages From Past Week ======== . 1/4/2014 1:09:41 PM, error: Service Control Manager [7009] - Timeout (30000 milliseconds) waiting for the Application Layer Gateway Service service to connect. 1/4/2014 1:09:41 PM, error: Service Control Manager [7000] - The Application Layer Gateway Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion. 1/3/2014 4:23:12 PM, error: Service Control Manager [7009] - Timeout (30000 milliseconds) waiting for the IMAPI CD-Burning COM Service service to connect. 1/3/2014 4:23:12 PM, error: Service Control Manager [7000] - The IMAPI CD-Burning COM Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion. 1/3/2014 4:22:25 PM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AliIde IntelIde ViaIde 1/3/2014 4:22:14 PM, error: sr [1] - The System Restore filter encountered the unexpected error '0xC0000001' while processing the file '' on the volume 'HarddiskVolume1'. It has stopped monitoring the volume. . ==== End Of File =========================== DDS (Ver_2012-11-20.01) - NTFS_x86 Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 10.25.2 Run by Ka at 10:33:37 on 2014-01-09 Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1022.506 [GMT -6:00] . AV: Microsoft Security Essentials *Disabled/Updated* {EDB4FA23-53B8-4AFA-8C5D-99752CCA7095} FW: Norton Internet Worm Protection *Disabled* . ============== Running Processes ================ . C:\WINDOWS\system32\Ati2evxx.exe c:\Program Files\Microsoft Security Client\MsMpEng.exe C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\system32\Ati2evxx.exe C:\WINDOWS\system32\ctfmon.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\ehome\ehtray.exe C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe C:\Program Files\Synaptics\SynTP\SynTPEnh.exe C:\Program Files\HP\QuickPlay\QPService.exe C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe C:\Program Files\iTunes\iTunesHelper.exe C:\Program Files\Samsung\Kies\KiesTrayAgent.exe C:\Program Files\Microsoft Security Client\msseces.exe C:\Program Files\Epson Software\Event Manager\EEventManager.exe C:\Program Files\Samsung\Kies\Kies.exe C:\Program Files\Samsung\Kies\External\FirmwareUpdate\KiesPDLR.exe C:\Program Files\HP\HP Photosmart 5520 series\Bin\ScanToPCActivationApp.exe C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe C:\Program Files\Bonjour\mDNSResponder.exe C:\WINDOWS\eHome\ehRecvr.exe C:\WINDOWS\eHome\ehSched.exe C:\Program Files\EPSON\EpsonCustomerParticipation\EPCP.exe C:\WINDOWS\system32\EscSvc.exe C:\Program Files\Common Files\Intuit\Update Service v4\IntuitUpdateService.exe C:\Program Files\HP\HP Photosmart 5520 series\Bin\HPNetworkCommunicator.exe C:\Program Files\Common Files\LightScribe\LSSrvc.exe C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe C:\Program Files\Malwarebytes' Anti-Malware\mbamscheduler.exe C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe C:\Program Files\Common Files\Motive\McciCMService.exe C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe C:\WINDOWS\ehome\mcrdsvc.exe C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe C:\WINDOWS\system32\wbem\wmiprvse.exe C:\WINDOWS\system32\wscntfy.exe C:\PROGRA~1\hpq\Shared\HPQTOA~1.EXE C:\Program Files\iPod\bin\iPodService.exe C:\WINDOWS\system32\dllhost.exe C:\WINDOWS\System32\alg.exe C:\WINDOWS\eHome\ehmsas.exe C:\WINDOWS\system32\wbem\wmiprvse.exe C:\WINDOWS\System32\svchost.exe -k netsvcs C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup C:\WINDOWS\system32\svchost.exe -k NetworkService C:\WINDOWS\system32\svchost.exe -k LocalService C:\WINDOWS\system32\svchost.exe -k LocalService C:\WINDOWS\system32\svchost.exe -k LocalService C:\WINDOWS\system32\svchost.exe -k imgsvc C:\WINDOWS\System32\svchost.exe -k HTTPFilter . ============== Pseudo HJT Report =============== . uWindow Title = Windows Internet Explorer provided by Yahoo! BHO: &Yahoo! Toolbar Helper: {02478D38-C3F9-4efb-9B51-7695ECA05670} - c:\program files\yahoo!\companion\installs\cpn\yt.dll BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049C3E9-B461-4BC5-8870-4C09146192CA} - c:\program files\real\realplayer\rpbrowserrecordplugin.dll BHO: Java Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre7\bin\ssv.dll BHO: Google Toolbar Notifier BHO: {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - c:\program files\google\googletoolbarnotifier\5.7.9012.1008\swg.dll BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre7\bin\jp2ssv.dll BHO: {E1FF080D-12A3-439A-A2EF-4BA95A3148E8} - <orphaned> BHO: SingleInstance Class: {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - c:\program files\yahoo!\companion\installs\cpn\YTSingleInstance.dll TB: att.net Toolbar: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe uRun: [updateMgr] c:\program files\adobe\acrobat 7.0\reader\AdobeUpdateManager.exe AcRdB7_0_0 uRun: [EPSON Stylus CX7400 Series] c:\windows\system32\spool\drivers\w32x86\3\e_faticda.exe /fu "c:\windows\temp\E_S172.tmp" /EF "HKCU" uRun: [Google Update] "c:\documents and settings\ka\local settings\application data\google\update\GoogleUpdate.exe" /c uRun: [KiesPreload] c:\program files\samsung\kies\Kies.exe /preload uRun: [KiesAirMessage] c:\program files\samsung\kies\KiesAirMessage.exe -startup uRun: [KiesPDLR] c:\program files\samsung\kies\external\firmwareupdate\KiesPDLR.exe uRun: [HP Photosmart 5520 series (NET)] "c:\program files\hp\hp photosmart 5520 series\bin\ScanToPCActivationApp.exe" -deviceID "CN27N1958W05ST:NW" -scfn "HP Photosmart 5520 series (NET)" -AutoStart 1 uRun: [] c:\program files\samsung\kies\external\firmwareupdate\KiesPDLR.exe uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe" mRun: [ehTray] c:\windows\ehome\ehtray.exe mRun: [ATIPTA] "c:\program files\ati technologies\ati control panel\atiptaxx.exe" mRun: [synTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe mRun: [QPService] "c:\program files\hp\quickplay\QPService.exe" mRun: [eabconfg.cpl] c:\program files\hpq\quick launch buttons\EabServr.exe /Start mRun: [Cpqset] c:\program files\hpq\default settings\cpqset.exe mRun: [RecGuard] c:\windows\sminst\RecGuard.exe mRun: [hpWirelessAssistant] c:\program files\hpq\hp wireless assistant\HP Wireless Assistant.exe mRun: [Adobe Photo Downloader] "c:\program files\adobe\photoshop album starter edition\3.2\apps\apdproxy.exe" mRun: [symantec PIF AlertEng] "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\pifsvc.exe" /a /m "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\AlertEng.dll" mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe" mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe" mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe" mRun: [KiesTrayAgent] c:\program files\samsung\kies\KiesTrayAgent.exe mRun: [MSC] "c:\program files\microsoft security client\msseces.exe" -hide -runkey mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime mRun: [EEventManager] "c:\program files\epson software\event manager\EEventManager.exe" dRun: [Picasa Media Detector] c:\program files\picasa2\PicasaMediaDetector.exe dRunOnce: [RunNarrator] Narrator.exe StartupFolder: c:\docume~1\ka\startm~1\programs\startup\onenot~1.lnk - c:\program files\microsoft office\office12\ONENOTEM.EXE uPolicies-Explorer: NoDriveTypeAutoRun = dword:145 mPolicies-Windows\System: Allow-LogonScript-NetbiosDisabled = dword:1 mPolicies-Explorer: NoDriveTypeAutoRun = dword:145 IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200 IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0031-ABCDEFFEDCBC} - c:\program files\java\jre7\bin\jp2iexp.dll IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office12\ONBttnIE.dll IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe Trusted Zone: 0.0.0.0 DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} - c:\program files\yahoo!\common\Yinsthelper.dll DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} - TCP: Interfaces\{8645A730-8745-4D5F-9D9F-1CB79F6A30B4} : NameServer = 68.94.156.1,68.94.157.1 Notify: AtiExtEvent - Ati2evxx.dll Notify: WgaLogon - <no file> SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll mASetup: {A509B1FF-37FF-4bFF-8CFF-4F3A747040FF} - c:\windows\system32\rundll32.exe c:\windows\system32\advpack.dll,launchinfsectionex c:\program files\internet explorer\clrtour.inf,DefaultInstall.ResetTour,,12 . ================= FIREFOX =================== . FF - ProfilePath - c:\documents and settings\ka\application data\mozilla\firefox\profiles\2aagpzvc.default\ FF - prefs.js: browser.search.selectedEngine - Google FF - prefs.js: network.proxy.http - 127.0.0.1 FF - prefs.js: network.proxy.http_port - 56505 FF - prefs.js: network.proxy.type - 4 FF - plugin: c:\documents and settings\ka\application data\mozilla\firefox\profiles\2aagpzvc.default\extensions\{195a3098-0bd5-4e90-ae22-ba1c540afd1e}\plugins\npGarmin.dll FF - plugin: c:\documents and settings\ka\local settings\application data\google\update\1.3.22.3\npGoogleUpdate3.dll FF - plugin: c:\program files\adobe\reader 10.0\reader\air\nppdf32.dll FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll FF - plugin: c:\program files\google\google updater\2.4.2432.1652\npCIDetect14.dll FF - plugin: c:\program files\google\update\1.3.21.111\npGoogleUpdate3.dll FF - plugin: c:\program files\google\update\1.3.21.115\npGoogleUpdate3.dll FF - plugin: c:\program files\google\update\1.3.21.123\npGoogleUpdate3.dll FF - plugin: c:\program files\google\update\1.3.21.135\npGoogleUpdate3.dll FF - plugin: c:\program files\google\update\1.3.21.145\npGoogleUpdate3.dll FF - plugin: c:\program files\google\update\1.3.21.153\npGoogleUpdate3.dll FF - plugin: c:\program files\google\update\1.3.21.165\npGoogleUpdate3.dll FF - plugin: c:\program files\google\update\1.3.21.65\npGoogleUpdate3.dll FF - plugin: c:\program files\google\update\1.3.21.69\npGoogleUpdate3.dll FF - plugin: c:\program files\google\update\1.3.21.79\npGoogleUpdate3.dll FF - plugin: c:\program files\google\update\1.3.21.99\npGoogleUpdate3.dll FF - plugin: c:\program files\google\update\1.3.22.3\npGoogleUpdate3.dll FF - plugin: c:\program files\java\jre6\bin\plugin2\npdeployJava1.dll FF - plugin: c:\program files\java\jre7\bin\plugin2\npjp2.dll FF - plugin: c:\program files\microsoft silverlight\5.1.20913.0\npctrlui.dll FF - plugin: c:\program files\picasa2\npPicasa2.dll FF - plugin: c:\program files\picasa2\npPicasa3.dll FF - plugin: c:\windows\system32\adobe\director\np32dsw_1200112.dll FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_11_7_700_169.dll FF - plugin: c:\windows\system32\npDeployJava1.dll FF - plugin: c:\windows\system32\npptools.dll . ============= SERVICES / DRIVERS =============== . R0 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2012-8-30 214696] R2 EpsonCustomerParticipation;EpsonCustomerParticipation;c:\program files\epson\epsoncustomerparticipation\EPCP.exe [2013-9-20 577088] R2 EpsonScanSvc;Epson Scanner Service;c:\windows\system32\escsvc.exe [2013-10-4 126128] R2 IntuitUpdateServiceV4;Intuit Update Service v4;c:\program files\common files\intuit\update service v4\IntuitUpdateService.exe [2012-8-23 13672] R2 MBAMScheduler;MBAMScheduler;c:\program files\malwarebytes' anti-malware\mbamscheduler.exe [2014-1-3 418376] R2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2014-1-3 701512] R2 McrdSvc;Media Center Extender Service;c:\windows\ehome\mcrdsvc.exe [2005-8-5 99328] R2 Symantec Core LC;Symantec Core LC;c:\program files\common files\symantec shared\ccpd-lc\symlcsvc.exe [2006-2-17 1251720] R3 HSFHWATI;HSFHWATI;c:\windows\system32\drivers\HSFHWATI.sys [2005-8-22 231424] R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2014-1-3 22856] S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384] S2 gupdate1c916ab11e24a12;Google Update Service (gupdate1c916ab11e24a12);c:\program files\google\update\GoogleUpdate.exe [2008-9-14 133104] S3 dg_ssudbus;SAMSUNG Mobile USB Composite Device Driver (DEVGURU Ver.);c:\windows\system32\drivers\ssudbus.sys [2012-12-28 83168] S3 dgderdrv;dgderdrv;c:\windows\system32\drivers\dgderdrv.sys [2012-9-15 20032] S3 ssudmdm;SAMSUNG Mobile USB Modem Drivers (DEVGURU Ver.);c:\windows\system32\drivers\ssudmdm.sys [2012-12-28 181344] S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504] . =============== Created Last 30 ================ . 2014-01-09 00:52:39 7760024 ----a-w- c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{22e6409a-9f79-4c4b-8803-f938a04fab0d}\mpengine.dll 2014-01-06 23:38:55 7760024 ----a-w- c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\backup\mpengine.dll 2014-01-03 21:45:02 -------- d-----w- c:\documents and settings\ka\application data\Malwarebytes 2014-01-03 21:44:42 -------- d-----w- c:\documents and settings\all users\application data\Malwarebytes 2014-01-03 21:44:40 22856 ----a-w- c:\windows\system32\drivers\mbam.sys 2014-01-03 21:44:40 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware . ==================== Find3M ==================== . 2013-11-19 10:21:30 230048 -c----w- c:\windows\system32\MpSigStub.exe 2013-11-13 02:59:42 150528 ----a-w- c:\windows\system32\imagehlp.dll 2013-11-07 05:38:51 591360 ----a-w- c:\windows\system32\rpcrt4.dll 2013-11-06 01:03:31 7168 ----a-w- c:\windows\system32\xpsp4res.dll 2013-10-30 02:26:17 1879040 ----a-w- c:\windows\system32\win32k.sys 2013-10-29 07:57:34 920064 ----a-w- c:\windows\system32\wininet.dll 2013-10-29 07:57:33 43520 ----a-w- c:\windows\system32\licmgr10.dll 2013-10-29 07:57:33 18944 ----a-w- c:\windows\system32\corpol.dll 2013-10-29 07:57:33 1469440 ----a-w- c:\windows\system32\inetcpl.cpl 2013-10-29 00:45:02 385024 ----a-w- c:\windows\system32\html.iec 2013-10-23 23:45:49 172032 ----a-w- c:\windows\system32\scrrun.dll 2013-10-12 15:56:19 278528 ----a-w- c:\windows\system32\oakley.dll 2013-07-15 20:14:21 0 -c--a-w- c:\program files\GUM6F.tmp . ============= FINISH: 10:35:34.68 ===============
  5. thank you so much for responding. I am in a catch22..would like to purchase Pro and online backup but don't want to use credit card online when i might be infected..did not see a phone number to call in an order. Also, I could use some advice about backing up files before we begin because I see so many problems with systems not working well after cleanup...I really want to save my pictures, itunes and some written documents...they are my life and as many do, I failed to properly back up. Also, my hard drive tends to heat up..I have an extra external fan running on it but fear that hours and hours of scans may not complete. i am adding to this post the initial finding of MB of things it supposedly got rid of. I will also run new dds scans but do we do this in realtime, what if I turn off my computer etc.Below please find initial MB scan that showed infection, As soon as I hear back from you I will run another DDS scan. I'm a little confused about when to disable internet connection, whether to disable MSE. The little shield is still in the tray saying MSE is disabled as well as Norton worm protection. Thanks again. Malwarebytes Anti-Malware (Trial) 1.75.0.1300 www.malwarebytes.org Database version: v2014.01.03.06 Windows XP Service Pack 3 x86 NTFS Internet Explorer 8.0.6001.18702 Ka :: RUPE [administrator] Protection: Enabled 1/3/2014 4:03:11 PM mbam-log-2014-01-03 (16-03-11).txt Scan type: Quick scan Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM Scan options disabled: P2P Objects scanned: 305433 Time elapsed: 14 minute(s), 46 second(s) Memory Processes Detected: 0 (No malicious items detected) Memory Modules Detected: 0 (No malicious items detected) Registry Keys Detected: 0 (No malicious items detected) Registry Values Detected: 4 HKCU\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows|Load (Trojan.Agent) -> Data: C:\DOCUME~1\Ka\LOCALS~1\Temp\csrss.exe -> Quarantined and deleted successfully. HKCU\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon|Shell (Hijack.Shell.Gen) -> Data: explorer.exe,C:\Documents and Settings\Ka\Application Data\dwm.exe -> Quarantined and deleted successfully. HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings|ProxyServer (PUM.Bad.Proxy) -> Data: http=127.0.0.1:56505 -> Quarantined and deleted successfully. HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run|conhost (Trojan.Agent) -> Data: C:\Documents and Settings\Ka\Application Data\Microsoft\conhost.exe -> Quarantined and deleted successfully. Registry Data Items Detected: 3 HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced|StartMenuLogoff (PUM.Hijack.StartMenu) -> Bad: (1) Good: (0) -> Quarantined and repaired successfully. HKLM\SOFTWARE\Microsoft\Security Center|AntiVirusDisableNotify (PUM.Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and repaired successfully. HKLM\SOFTWARE\Microsoft\Security Center|FirewallDisableNotify (PUM.Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and repaired successfully. Folders Detected: 0 (No malicious items detected) Files Detected: 0 (No malicious items detected) (end)
  6. My apologies for multiple posts; I'm really tentative about all this, esp with no good backup. I ran DDS and am attaching logs. Still have the seemingly fake security disabled shield in tray. Also, recently had some chkdsk error; thought it was because my system is so old. Any help will be so appreciated; so out of my depth here. Willing to immediately purchase MBPro and backup service. Please advise. Here are the logs; I hope I did this right. Thank you all for helping. DDS (Ver_2012-11-20.01) - NTFS_x86 Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 10.25.2 Run by Ka at 20:52:01 on 2014-01-08 Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1022.424 [GMT -6:00] . AV: Microsoft Security Essentials *Disabled/Updated* {EDB4FA23-53B8-4AFA-8C5D-99752CCA7095} FW: Norton Internet Worm Protection *Disabled* . ============== Running Processes ================ . C:\WINDOWS\system32\Ati2evxx.exe c:\Program Files\Microsoft Security Client\MsMpEng.exe C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\system32\Ati2evxx.exe C:\WINDOWS\system32\ctfmon.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\ehome\ehtray.exe C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe C:\Program Files\Synaptics\SynTP\SynTPEnh.exe C:\Program Files\HP\QuickPlay\QPService.exe C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe C:\Program Files\iTunes\iTunesHelper.exe C:\Program Files\Samsung\Kies\KiesTrayAgent.exe C:\Program Files\Microsoft Security Client\msseces.exe C:\Program Files\Epson Software\Event Manager\EEventManager.exe C:\Program Files\Samsung\Kies\Kies.exe C:\Program Files\HP\HP Photosmart 5520 series\Bin\ScanToPCActivationApp.exe C:\Program Files\Samsung\Kies\External\FirmwareUpdate\KiesPDLR.exe C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe C:\Program Files\Bonjour\mDNSResponder.exe C:\WINDOWS\eHome\ehRecvr.exe C:\WINDOWS\eHome\ehSched.exe C:\Program Files\EPSON\EpsonCustomerParticipation\EPCP.exe C:\WINDOWS\eHome\ehRec.exe C:\WINDOWS\system32\EscSvc.exe C:\Program Files\Common Files\Intuit\Update Service v4\IntuitUpdateService.exe C:\Program Files\Common Files\LightScribe\LSSrvc.exe C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe C:\Program Files\Malwarebytes' Anti-Malware\mbamscheduler.exe C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe C:\Program Files\HP\HP Photosmart 5520 series\Bin\HPNetworkCommunicator.exe C:\Program Files\Common Files\Motive\McciCMService.exe C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe C:\WINDOWS\ehome\mcrdsvc.exe C:\WINDOWS\system32\wbem\wmiprvse.exe C:\WINDOWS\system32\wscntfy.exe C:\PROGRA~1\hpq\Shared\HPQTOA~1.EXE C:\Program Files\iPod\bin\iPodService.exe C:\WINDOWS\system32\dllhost.exe C:\WINDOWS\System32\alg.exe C:\WINDOWS\eHome\ehmsas.exe C:\Program Files\Mozilla Firefox\firefox.exe C:\WINDOWS\system32\wbem\wmiprvse.exe C:\WINDOWS\System32\svchost.exe -k netsvcs C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup C:\WINDOWS\system32\svchost.exe -k NetworkService C:\WINDOWS\system32\svchost.exe -k LocalService C:\WINDOWS\system32\svchost.exe -k LocalService C:\WINDOWS\system32\svchost.exe -k LocalService C:\WINDOWS\system32\svchost.exe -k imgsvc C:\WINDOWS\System32\svchost.exe -k HTTPFilter . ============== Pseudo HJT Report =============== . uWindow Title = Windows Internet Explorer provided by Yahoo! BHO: &Yahoo! Toolbar Helper: {02478D38-C3F9-4efb-9B51-7695ECA05670} - c:\program files\yahoo!\companion\installs\cpn\yt.dll BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049C3E9-B461-4BC5-8870-4C09146192CA} - c:\program files\real\realplayer\rpbrowserrecordplugin.dll BHO: Java Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre7\bin\ssv.dll BHO: Google Toolbar Notifier BHO: {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - c:\program files\google\googletoolbarnotifier\5.7.9012.1008\swg.dll BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre7\bin\jp2ssv.dll BHO: {E1FF080D-12A3-439A-A2EF-4BA95A3148E8} - <orphaned> BHO: SingleInstance Class: {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - c:\program files\yahoo!\companion\installs\cpn\YTSingleInstance.dll TB: att.net Toolbar: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe uRun: [updateMgr] c:\program files\adobe\acrobat 7.0\reader\AdobeUpdateManager.exe AcRdB7_0_0 uRun: [EPSON Stylus CX7400 Series] c:\windows\system32\spool\drivers\w32x86\3\e_faticda.exe /fu "c:\windows\temp\E_S172.tmp" /EF "HKCU" uRun: [Google Update] "c:\documents and settings\ka\local settings\application data\google\update\GoogleUpdate.exe" /c uRun: [KiesPreload] c:\program files\samsung\kies\Kies.exe /preload uRun: [KiesAirMessage] c:\program files\samsung\kies\KiesAirMessage.exe -startup uRun: [KiesPDLR] c:\program files\samsung\kies\external\firmwareupdate\KiesPDLR.exe uRun: [HP Photosmart 5520 series (NET)] "c:\program files\hp\hp photosmart 5520 series\bin\ScanToPCActivationApp.exe" -deviceID "CN27N1958W05ST:NW" -scfn "HP Photosmart 5520 series (NET)" -AutoStart 1 uRun: [] c:\program files\samsung\kies\external\firmwareupdate\KiesPDLR.exe uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe" mRun: [ehTray] c:\windows\ehome\ehtray.exe mRun: [ATIPTA] "c:\program files\ati technologies\ati control panel\atiptaxx.exe" mRun: [synTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe mRun: [QPService] "c:\program files\hp\quickplay\QPService.exe" mRun: [eabconfg.cpl] c:\program files\hpq\quick launch buttons\EabServr.exe /Start mRun: [Cpqset] c:\program files\hpq\default settings\cpqset.exe mRun: [RecGuard] c:\windows\sminst\RecGuard.exe mRun: [hpWirelessAssistant] c:\program files\hpq\hp wireless assistant\HP Wireless Assistant.exe mRun: [Adobe Photo Downloader] "c:\program files\adobe\photoshop album starter edition\3.2\apps\apdproxy.exe" mRun: [symantec PIF AlertEng] "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\pifsvc.exe" /a /m "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\AlertEng.dll" mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe" mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe" mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe" mRun: [KiesTrayAgent] c:\program files\samsung\kies\KiesTrayAgent.exe mRun: [MSC] "c:\program files\microsoft security client\msseces.exe" -hide -runkey mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime mRun: [EEventManager] "c:\program files\epson software\event manager\EEventManager.exe" dRun: [Picasa Media Detector] c:\program files\picasa2\PicasaMediaDetector.exe dRunOnce: [RunNarrator] Narrator.exe StartupFolder: c:\docume~1\ka\startm~1\programs\startup\onenot~1.lnk - c:\program files\microsoft office\office12\ONENOTEM.EXE uPolicies-Explorer: NoDriveTypeAutoRun = dword:145 mPolicies-Windows\System: Allow-LogonScript-NetbiosDisabled = dword:1 mPolicies-Explorer: NoDriveTypeAutoRun = dword:145 IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200 IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0031-ABCDEFFEDCBC} - c:\program files\java\jre7\bin\jp2iexp.dll IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office12\ONBttnIE.dll IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe Trusted Zone: 0.0.0.0 DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} - c:\program files\yahoo!\common\Yinsthelper.dll DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} - TCP: Interfaces\{8645A730-8745-4D5F-9D9F-1CB79F6A30B4} : NameServer = 68.94.156.1,68.94.157.1 Notify: AtiExtEvent - Ati2evxx.dll Notify: WgaLogon - <no file> SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll mASetup: {A509B1FF-37FF-4bFF-8CFF-4F3A747040FF} - c:\windows\system32\rundll32.exe c:\windows\system32\advpack.dll,launchinfsectionex c:\program files\internet explorer\clrtour.inf,DefaultInstall.ResetTour,,12 . ================= FIREFOX =================== . FF - ProfilePath - c:\documents and settings\ka\application data\mozilla\firefox\profiles\2aagpzvc.default\ FF - prefs.js: browser.search.selectedEngine - Google FF - prefs.js: network.proxy.http - 127.0.0.1 FF - prefs.js: network.proxy.http_port - 56505 FF - prefs.js: network.proxy.type - 4 FF - plugin: c:\documents and settings\ka\application data\mozilla\firefox\profiles\2aagpzvc.default\extensions\{195a3098-0bd5-4e90-ae22-ba1c540afd1e}\plugins\npGarmin.dll FF - plugin: c:\documents and settings\ka\local settings\application data\google\update\1.3.22.3\npGoogleUpdate3.dll FF - plugin: c:\program files\adobe\reader 10.0\reader\air\nppdf32.dll FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll FF - plugin: c:\program files\google\google updater\2.4.2432.1652\npCIDetect14.dll FF - plugin: c:\program files\google\update\1.3.21.111\npGoogleUpdate3.dll FF - plugin: c:\program files\google\update\1.3.21.115\npGoogleUpdate3.dll FF - plugin: c:\program files\google\update\1.3.21.123\npGoogleUpdate3.dll FF - plugin: c:\program files\google\update\1.3.21.135\npGoogleUpdate3.dll FF - plugin: c:\program files\google\update\1.3.21.145\npGoogleUpdate3.dll FF - plugin: c:\program files\google\update\1.3.21.153\npGoogleUpdate3.dll FF - plugin: c:\program files\google\update\1.3.21.165\npGoogleUpdate3.dll FF - plugin: c:\program files\google\update\1.3.21.65\npGoogleUpdate3.dll FF - plugin: c:\program files\google\update\1.3.21.69\npGoogleUpdate3.dll FF - plugin: c:\program files\google\update\1.3.21.79\npGoogleUpdate3.dll FF - plugin: c:\program files\google\update\1.3.21.99\npGoogleUpdate3.dll FF - plugin: c:\program files\google\update\1.3.22.3\npGoogleUpdate3.dll FF - plugin: c:\program files\java\jre6\bin\plugin2\npdeployJava1.dll FF - plugin: c:\program files\java\jre7\bin\plugin2\npjp2.dll FF - plugin: c:\program files\microsoft silverlight\5.1.20913.0\npctrlui.dll FF - plugin: c:\program files\picasa2\npPicasa2.dll FF - plugin: c:\program files\picasa2\npPicasa3.dll FF - plugin: c:\windows\system32\adobe\director\np32dsw_1200112.dll FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_11_7_700_169.dll FF - plugin: c:\windows\system32\npDeployJava1.dll FF - plugin: c:\windows\system32\npptools.dll . ============= SERVICES / DRIVERS =============== . R0 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2012-8-30 214696] R2 EpsonCustomerParticipation;EpsonCustomerParticipation;c:\program files\epson\epsoncustomerparticipation\EPCP.exe [2013-9-20 577088] R2 EpsonScanSvc;Epson Scanner Service;c:\windows\system32\escsvc.exe [2013-10-4 126128] R2 IntuitUpdateServiceV4;Intuit Update Service v4;c:\program files\common files\intuit\update service v4\IntuitUpdateService.exe [2012-8-23 13672] R2 MBAMScheduler;MBAMScheduler;c:\program files\malwarebytes' anti-malware\mbamscheduler.exe [2014-1-3 418376] R2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2014-1-3 701512] R2 McrdSvc;Media Center Extender Service;c:\windows\ehome\mcrdsvc.exe [2005-8-5 99328] R2 Symantec Core LC;Symantec Core LC;c:\program files\common files\symantec shared\ccpd-lc\symlcsvc.exe [2006-2-17 1251720] R3 HSFHWATI;HSFHWATI;c:\windows\system32\drivers\HSFHWATI.sys [2005-8-22 231424] R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2014-1-3 22856] S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384] S2 gupdate1c916ab11e24a12;Google Update Service (gupdate1c916ab11e24a12);c:\program files\google\update\GoogleUpdate.exe [2008-9-14 133104] S3 dg_ssudbus;SAMSUNG Mobile USB Composite Device Driver (DEVGURU Ver.);c:\windows\system32\drivers\ssudbus.sys [2012-12-28 83168] S3 dgderdrv;dgderdrv;c:\windows\system32\drivers\dgderdrv.sys [2012-9-15 20032] S3 ssudmdm;SAMSUNG Mobile USB Modem Drivers (DEVGURU Ver.);c:\windows\system32\drivers\ssudmdm.sys [2012-12-28 181344] S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504] . =============== Created Last 30 ================ . 2014-01-09 00:52:39 7760024 ----a-w- c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{22e6409a-9f79-4c4b-8803-f938a04fab0d}\mpengine.dll 2014-01-06 23:38:55 7760024 ------w- c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\backup\mpengine.dll 2014-01-03 21:45:02 -------- d-----w- c:\documents and settings\ka\application data\Malwarebytes 2014-01-03 21:44:42 -------- d-----w- c:\documents and settings\all users\application data\Malwarebytes 2014-01-03 21:44:40 22856 ----a-w- c:\windows\system32\drivers\mbam.sys 2014-01-03 21:44:40 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware . ==================== Find3M ==================== . 2013-11-19 10:21:30 230048 -c----w- c:\windows\system32\MpSigStub.exe 2013-11-13 02:59:42 150528 ----a-w- c:\windows\system32\imagehlp.dll 2013-11-07 05:38:51 591360 ----a-w- c:\windows\system32\rpcrt4.dll 2013-11-06 01:03:31 7168 ----a-w- c:\windows\system32\xpsp4res.dll 2013-10-30 02:26:17 1879040 ----a-w- c:\windows\system32\win32k.sys 2013-10-29 07:57:34 920064 ----a-w- c:\windows\system32\wininet.dll 2013-10-29 07:57:33 43520 ----a-w- c:\windows\system32\licmgr10.dll 2013-10-29 07:57:33 18944 ----a-w- c:\windows\system32\corpol.dll 2013-10-29 07:57:33 1469440 ----a-w- c:\windows\system32\inetcpl.cpl 2013-10-29 00:45:02 385024 ----a-w- c:\windows\system32\html.iec 2013-10-23 23:45:49 172032 ----a-w- c:\windows\system32\scrrun.dll 2013-10-12 15:56:19 278528 ----a-w- c:\windows\system32\oakley.dll 2013-07-15 20:14:21 0 -c--a-w- c:\program files\GUM6F.tmp . ============= FINISH: 20:53:52.77 =============== . UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG. IF REQUESTED, ZIP IT UP & ATTACH IT . DDS (Ver_2012-11-20.01) . Microsoft Windows XP Professional Boot Device: \Device\HarddiskVolume1 Install Date: 10/30/2006 9:10:25 PM System Uptime: 1/8/2014 7:40:41 PM (1 hours ago) . Motherboard: Hewlett-Packard | | 30A4 Processor: AMD Turion 64 Mobile Technology ML-37 | U23 | 1989/mhz . ==== Disk Partitions ========================= . C: is FIXED (NTFS) - 62 GiB total, 15.361 GiB free. D: is FIXED (FAT32) - 12 GiB total, 0.079 GiB free. E: is CDROM () . ==== Disabled Device Manager Items ============= . Class GUID: {4D36E972-E325-11CE-BFC1-08002BE10318} Description: Broadcom 802.11b/g WLAN Device ID: PCI\VEN_14E4&DEV_4318&SUBSYS_1355103C&REV_02\4&13826118&1&10A4 Manufacturer: Broadcom Name: Broadcom 802.11b/g WLAN PNP Device ID: PCI\VEN_14E4&DEV_4318&SUBSYS_1355103C&REV_02\4&13826118&1&10A4 Service: BCM43XX . ==== System Restore Points =================== . RP1652: 10/11/2013 2:44:24 PM - Software Distribution Service 3.0 RP1653: 10/11/2013 3:19:24 PM - Software Distribution Service 3.0 RP1654: 10/11/2013 3:21:33 PM - Software Distribution Service 3.0 RP1655: 10/12/2013 1:13:52 PM - Software Distribution Service 3.0 RP1656: 10/13/2013 7:22:36 PM - Software Distribution Service 3.0 RP1657: 10/19/2013 1:36:58 PM - Software Distribution Service 3.0 RP1658: 10/20/2013 7:24:38 PM - Software Distribution Service 3.0 RP1659: 10/22/2013 11:30:05 AM - Software Distribution Service 3.0 RP1660: 10/23/2013 11:42:14 AM - Software Distribution Service 3.0 RP1661: 10/27/2013 11:21:53 AM - Software Distribution Service 3.0 RP1662: 10/28/2013 11:41:47 AM - Software Distribution Service 3.0 RP1663: 10/30/2013 5:20:47 PM - Software Distribution Service 3.0 RP1664: 11/2/2013 4:29:36 PM - Software Distribution Service 3.0 RP1665: 11/3/2013 5:22:23 PM - Software Distribution Service 3.0 RP1666: 11/4/2013 5:34:02 PM - System Checkpoint RP1667: 11/5/2013 12:23:33 PM - Software Distribution Service 3.0 RP1668: 11/6/2013 12:34:51 PM - Software Distribution Service 3.0 RP1669: 11/8/2013 10:01:27 AM - Software Distribution Service 3.0 RP1670: 11/9/2013 10:17:54 AM - System Checkpoint RP1671: 11/9/2013 3:39:45 PM - Software Distribution Service 3.0 RP1672: 11/13/2013 11:28:15 AM - System Checkpoint RP1673: 11/13/2013 11:30:10 AM - Software Distribution Service 3.0 RP1674: 11/13/2013 4:01:58 PM - Software Distribution Service 3.0 RP1675: 11/14/2013 4:09:36 PM - System Checkpoint RP1676: 11/14/2013 6:18:01 PM - Software Distribution Service 3.0 RP1677: 11/15/2013 6:16:27 PM - Software Distribution Service 3.0 RP1678: 11/18/2013 6:14:32 PM - Software Distribution Service 3.0 RP1679: 11/18/2013 9:29:46 PM - Software Distribution Service 3.0 RP1680: 11/21/2013 7:46:20 AM - Software Distribution Service 3.0 RP1681: 11/24/2013 11:54:49 AM - Software Distribution Service 3.0 RP1682: 11/26/2013 12:15:45 PM - Software Distribution Service 3.0 RP1683: 11/29/2013 10:35:44 AM - Software Distribution Service 3.0 RP1684: 11/30/2013 11:27:37 AM - System Checkpoint RP1685: 12/2/2013 8:07:18 AM - Software Distribution Service 3.0 RP1686: 12/3/2013 7:37:03 PM - Software Distribution Service 3.0 RP1687: 12/5/2013 1:11:59 PM - Software Distribution Service 3.0 RP1688: 12/14/2013 12:52:20 PM - Software Distribution Service 3.0 RP1689: 12/14/2013 1:03:43 PM - Software Distribution Service 3.0 RP1690: 12/16/2013 9:10:45 AM - Software Distribution Service 3.0 RP1691: 12/18/2013 9:13:18 AM - Software Distribution Service 3.0 RP1692: 12/18/2013 9:37:52 AM - Software Distribution Service 3.0 RP1693: 12/24/2013 7:54:38 PM - Software Distribution Service 3.0 RP1694: 12/25/2013 8:29:50 PM - System Checkpoint RP1695: 12/27/2013 1:04:09 PM - Software Distribution Service 3.0 RP1696: 12/29/2013 12:33:15 PM - Software Distribution Service 3.0 RP1697: 12/30/2013 8:18:06 PM - Software Distribution Service 3.0 RP1698: 1/1/2014 12:14:15 PM - Software Distribution Service 3.0 RP1699: 1/2/2014 3:01:24 PM - System Checkpoint RP1700: 1/3/2014 9:38:35 AM - Microsoft Antimalware Checkpoint RP1701: 1/3/2014 9:43:36 AM - Software Distribution Service 3.0 RP1702: 1/4/2014 1:28:49 PM - Software Distribution Service 3.0 RP1703: 1/6/2014 5:38:33 PM - Software Distribution Service 3.0 RP1704: 1/7/2014 6:45:29 PM - System Checkpoint RP1705: 1/8/2014 6:52:06 PM - Software Distribution Service 3.0 . ==== Installed Programs ====================== . Adobe AIR Adobe Flash Player 11 ActiveX Adobe Flash Player 11 Plugin Adobe Reader X (10.1.8) Adobe Shockwave Player 12.0 Apple Application Support Apple Mobile Device Support Apple Software Update ArcSoft PhotoImpression 5 AT&T Yahoo! Applications Athlon 64 Processor Driver ATI Control Panel ATI Display Driver Audacity 1.2.6 AudibleManager Bonjour BufferChm Conexant AC-Link Audio CP_AtenaShokunin1Config CP_CalendarTemplates1 cp_LightScribeConfig cp_OnlineProjectsConfig CP_Package_Basic1 CP_Package_Variety1 CP_Package_Variety2 CP_Package_Variety3 CP_Panorama1Config cp_PosterPrintConfig cp_UpdateProjectsConfig CueTour Destinations DeviceManagementQFolder EA Mobile Games EPSON Connect version 1.0 Epson Customer Participation EPSON CX5000 Series User's Guide Epson Event Manager EPSON Printer Software EPSON Scan EPSON Stylus CX5000 Scanner Driver Update EPSON XP-410 Series Printer Uninstall Epson XP-410 User's Guide version 1.0 EpsonNet Print FullDPAppQFolder GIMP 2.8.2 Google Chrome Google Earth Google Update Helper Google Updater Google Video Player Google Video Uploader Hewlett-Packard ACLM.NET v1.1.0.0 Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595) Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484) Hotfix for Windows Media Format 11 SDK (KB929399) Hotfix for Windows Media Player 10 (KB903157) Hotfix for Windows Media Player 11 (KB939683) Hotfix for Windows XP (KB2633952) Hotfix for Windows XP (KB2756822) Hotfix for Windows XP (KB2779562) Hotfix for Windows XP (KB952287) Hotfix for Windows XP (KB954550-v5) Hotfix for Windows XP (KB961118) Hotfix for Windows XP (KB970653-v3) Hotfix for Windows XP (KB976098-v2) Hotfix for Windows XP (KB979306) Hotfix for Windows XP (KB981793) HP Help and Support HP Imaging Device Functions 6.0 HP Photosmart 5520 series Basic Device Software HP Photosmart 5520 series Help HP Photosmart Premier Software 6.0 HP Product Detection HP QuickPlay 2.0 HP Update HP User Guides--System Recovery HP User Guides 0025 HP Wireless Assistant 2.00 C1 HpSdpAppCoreApp InstantShareDevices iTunes Java 7 Update 25 Java Auto Updater LibreOffice 4.0 Help Pack (English) LibreOffice 4.0.1.2 LightScribe 1.4.105.1 LiveUpdate 3.0 (Symantec Corporation) LiveUpdate Notice (Symantec Corporation) Malwarebytes Anti-Malware version 1.75.0.1300 Microsoft .NET Framework 1.0 Hotfix (KB2604042) Microsoft .NET Framework 1.0 Hotfix (KB2656378) Microsoft .NET Framework 1.0 Security Update (KB2698035) Microsoft .NET Framework 1.0 Security Update (KB2742607) Microsoft .NET Framework 1.0 Security Update (KB2833951) Microsoft .NET Framework 1.1 Microsoft .NET Framework 1.1 Security Update (KB2698023) Microsoft .NET Framework 1.1 Security Update (KB2833941) Microsoft .NET Framework 1.1 Security Update (KB979906) Microsoft .NET Framework 2.0 Service Pack 2 Microsoft .NET Framework 3.0 Service Pack 2 Microsoft .NET Framework 3.5 SP1 Microsoft .NET Framework 4 Client Profile Microsoft Application Error Reporting Microsoft Compression Client Pack 1.0 for Windows XP Microsoft Kernel-Mode Driver Framework Feature Pack 1.7 Microsoft Math Add-in for Word 2007 Microsoft Office 2007 Service Pack 3 (SP3) Microsoft Office Excel MUI (English) 2007 Microsoft Office File Validation Add-In Microsoft Office Home and Student 2007 Microsoft Office OneNote MUI (English) 2007 Microsoft Office PowerPoint MUI (English) 2007 Microsoft Office Proof (English) 2007 Microsoft Office Proof (French) 2007 Microsoft Office Proof (Spanish) 2007 Microsoft Office Proofing (English) 2007 Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3) Microsoft Office Publisher 2007 Microsoft Office Publisher MUI (English) 2007 Microsoft Office Shared MUI (English) 2007 Microsoft Office Shared Setup Metadata MUI (English) 2007 Microsoft Office Word MUI (English) 2007 Microsoft Save as PDF or XPS Add-in for 2007 Microsoft Office programs Microsoft Security Client Microsoft Security Essentials Microsoft Silverlight Microsoft Software Update for Web Folders (English) 12 Microsoft User-Mode Driver Framework Feature Pack 1.0 Microsoft WinUsb 1.0 Microsoft Works MixMeister BPM Analyzer 1.0 Mozilla Firefox 16.0.2 (x86 en-US) Mozilla Maintenance Service Mozilla Thunderbird (3.0.4) MSN MSXML 4.0 SP2 (KB927978) MSXML 4.0 SP2 (KB936181) MSXML 4.0 SP2 (KB954430) MSXML 4.0 SP2 (KB973688) MSXML 6 Service Pack 2 (KB973686) muvee autoProducer 4.5 MyFreeCodec Office 2003 Trial Assistant OptionalContentQFolder PhotoGallery Picasa 3 Quick Launch Buttons 5.20 F2 Quicken 2006 QuickTime RandMap RealPlayer Samsung Kies SAMSUNG USB Driver for Mobile Phones Security Update for CAPICOM (KB931906) Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111) Security Update for Microsoft .NET Framework 3.5 SP1 (KB2736416) Security Update for Microsoft .NET Framework 3.5 SP1 (KB2840629) Security Update for Microsoft .NET Framework 3.5 SP1 (KB2861697) Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870) Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078) Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870) Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351) Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2596825) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2597973) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2687441) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2760411) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2760415) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2760585) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2760591) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2817641) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2827326) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2827329) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2850022) 32-Bit Edition Security Update for Microsoft Office Excel 2007 (KB2827324) 32-Bit Edition Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition Security Update for Microsoft Office Publisher 2007 (KB2597971) 32-Bit Edition Security Update for Microsoft Office Word 2007 (KB2827330) 32-Bit Edition Security Update for Microsoft Windows (KB2564958) Security Update for Step By Step Interactive Training (KB898458) Security Update for Step By Step Interactive Training (KB923723) Security Update for Windows Internet Explorer 8 (KB2510531) Security Update for Windows Internet Explorer 8 (KB2544521) Security Update for Windows Internet Explorer 8 (KB2722913) Security Update for Windows Internet Explorer 8 (KB2744842) Security Update for Windows Internet Explorer 8 (KB2761465) Security Update for Windows Internet Explorer 8 (KB2792100) Security Update for Windows Internet Explorer 8 (KB2797052) Security Update for Windows Internet Explorer 8 (KB2799329) Security Update for Windows Internet Explorer 8 (KB2809289) Security Update for Windows Internet Explorer 8 (KB2817183) Security Update for Windows Internet Explorer 8 (KB2829530) Security Update for Windows Internet Explorer 8 (KB2838727) Security Update for Windows Internet Explorer 8 (KB2846071) Security Update for Windows Internet Explorer 8 (KB2847204) Security Update for Windows Internet Explorer 8 (KB2862772) Security Update for Windows Internet Explorer 8 (KB2870699) Security Update for Windows Internet Explorer 8 (KB2879017) Security Update for Windows Internet Explorer 8 (KB2888505) Security Update for Windows Internet Explorer 8 (KB2898785) Security Update for Windows Internet Explorer 8 (KB971961) Security Update for Windows Internet Explorer 8 (KB981332) Security Update for Windows Internet Explorer 8 (KB982381) Security Update for Windows Media Player (KB2378111) Security Update for Windows Media Player (KB2834904-v2) Security Update for Windows Media Player (KB2834904) Security Update for Windows Media Player (KB952069) Security Update for Windows Media Player (KB954155) Security Update for Windows Media Player (KB968816) Security Update for Windows Media Player (KB973540) Security Update for Windows Media Player (KB975558) Security Update for Windows Media Player (KB978695) Security Update for Windows Media Player 10 (KB917734) Security Update for Windows Media Player 10 (KB936782) Security Update for Windows Media Player 11 (KB954154) Security Update for Windows Media Player 6.4 (KB925398) Security Update for Windows XP (KB2115168) Security Update for Windows XP (KB2229593) Security Update for Windows XP (KB2296011) Security Update for Windows XP (KB2347290) Security Update for Windows XP (KB2360937) Security Update for Windows XP (KB2387149) Security Update for Windows XP (KB2393802) Security Update for Windows XP (KB2419632) Security Update for Windows XP (KB2423089) Security Update for Windows XP (KB2440591) Security Update for Windows XP (KB2443105) Security Update for Windows XP (KB2476490) Security Update for Windows XP (KB2478960) Security Update for Windows XP (KB2478971) Security Update for Windows XP (KB2481109) Security Update for Windows XP (KB2483185) Security Update for Windows XP (KB2485663) Security Update for Windows XP (KB2506212) Security Update for Windows XP (KB2507618) Security Update for Windows XP (KB2507938) Security Update for Windows XP (KB2508429) Security Update for Windows XP (KB2509553) Security Update for Windows XP (KB2535512) Security Update for Windows XP (KB2536276-v2) Security Update for Windows XP (KB2544893-v2) Security Update for Windows XP (KB2566454) Security Update for Windows XP (KB2570947) Security Update for Windows XP (KB2584146) Security Update for Windows XP (KB2585542) Security Update for Windows XP (KB2592799) Security Update for Windows XP (KB2598479) Security Update for Windows XP (KB2603381) Security Update for Windows XP (KB2618451) Security Update for Windows XP (KB2620712) Security Update for Windows XP (KB2624667) Security Update for Windows XP (KB2631813) Security Update for Windows XP (KB2646524) Security Update for Windows XP (KB2653956) Security Update for Windows XP (KB2655992) Security Update for Windows XP (KB2659262) Security Update for Windows XP (KB2661637) Security Update for Windows XP (KB2676562) Security Update for Windows XP (KB2686509) Security Update for Windows XP (KB2691442) Security Update for Windows XP (KB2698365) Security Update for Windows XP (KB2705219) Security Update for Windows XP (KB2707511) Security Update for Windows XP (KB2712808) Security Update for Windows XP (KB2719985) Security Update for Windows XP (KB2723135) Security Update for Windows XP (KB2724197) Security Update for Windows XP (KB2727528) Security Update for Windows XP (KB2731847) Security Update for Windows XP (KB2753842-v2) Security Update for Windows XP (KB2757638) Security Update for Windows XP (KB2758857) Security Update for Windows XP (KB2761226) Security Update for Windows XP (KB2770660) Security Update for Windows XP (KB2778344) Security Update for Windows XP (KB2779030) Security Update for Windows XP (KB2780091) Security Update for Windows XP (KB2799494) Security Update for Windows XP (KB2802968) Security Update for Windows XP (KB2807986) Security Update for Windows XP (KB2808735) Security Update for Windows XP (KB2813170) Security Update for Windows XP (KB2813345) Security Update for Windows XP (KB2820197) Security Update for Windows XP (KB2820917) Security Update for Windows XP (KB2829361) Security Update for Windows XP (KB2834886) Security Update for Windows XP (KB2839229) Security Update for Windows XP (KB2845187) Security Update for Windows XP (KB2847311) Security Update for Windows XP (KB2849470) Security Update for Windows XP (KB2850851) Security Update for Windows XP (KB2850869) Security Update for Windows XP (KB2859537) Security Update for Windows XP (KB2862152) Security Update for Windows XP (KB2862330) Security Update for Windows XP (KB2862335) Security Update for Windows XP (KB2864063) Security Update for Windows XP (KB2868038) Security Update for Windows XP (KB2868626) Security Update for Windows XP (KB2876217) Security Update for Windows XP (KB2876315) Security Update for Windows XP (KB2876331) Security Update for Windows XP (KB2883150) Security Update for Windows XP (KB2892075) Security Update for Windows XP (KB2893294) Security Update for Windows XP (KB2893984) Security Update for Windows XP (KB2898715) Security Update for Windows XP (KB2900986) Security Update for Windows XP (KB923561) Security Update for Windows XP (KB923689) Security Update for Windows XP (KB938464) Security Update for Windows XP (KB941569) Security Update for Windows XP (KB946648) Security Update for Windows XP (KB950759) Security Update for Windows XP (KB950760) Security Update for Windows XP (KB950762) Security Update for Windows XP (KB950974) Security Update for Windows XP (KB951066) Security Update for Windows XP (KB951376-v2) Security Update for Windows XP (KB951376) Security Update for Windows XP (KB951698) Security Update for Windows XP (KB951748) Security Update for Windows XP (KB952004) Security Update for Windows XP (KB952954) Security Update for Windows XP (KB953838) Security Update for Windows XP (KB953839) Security Update for Windows XP (KB954211) Security Update for Windows XP (KB954600) Security Update for Windows XP (KB955069) Security Update for Windows XP (KB956390) Security Update for Windows XP (KB956391) Security Update for Windows XP (KB956572) Security Update for Windows XP (KB956744) Security Update for Windows XP (KB956802) Security Update for Windows XP (KB956803) Security Update for Windows XP (KB956841) Security Update for Windows XP (KB956844) Security Update for Windows XP (KB957095) Security Update for Windows XP (KB957097) Security Update for Windows XP (KB958215) Security Update for Windows XP (KB958644) Security Update for Windows XP (KB958687) Security Update for Windows XP (KB958690) Security Update for Windows XP (KB958869) Security Update for Windows XP (KB959426) Security Update for Windows XP (KB960225) Security Update for Windows XP (KB960714) Security Update for Windows XP (KB960715) Security Update for Windows XP (KB960803) Security Update for Windows XP (KB960859) Security Update for Windows XP (KB961371) Security Update for Windows XP (KB961373) Security Update for Windows XP (KB961501) Security Update for Windows XP (KB963027) Security Update for Windows XP (KB968537) Security Update for Windows XP (KB969059) Security Update for Windows XP (KB969897) Security Update for Windows XP (KB969898) Security Update for Windows XP (KB969947) Security Update for Windows XP (KB970238) Security Update for Windows XP (KB970430) Security Update for Windows XP (KB971468) Security Update for Windows XP (KB971486) Security Update for Windows XP (KB971557) Security Update for Windows XP (KB971633) Security Update for Windows XP (KB971657) Security Update for Windows XP (KB972260) Security Update for Windows XP (KB972270) Security Update for Windows XP (KB973346) Security Update for Windows XP (KB973354) Security Update for Windows XP (KB973507) Security Update for Windows XP (KB973525) Security Update for Windows XP (KB973869) Security Update for Windows XP (KB973904) Security Update for Windows XP (KB974112) Security Update for Windows XP (KB974318) Security Update for Windows XP (KB974392) Security Update for Windows XP (KB974455) Security Update for Windows XP (KB974571) Security Update for Windows XP (KB975025) Security Update for Windows XP (KB975467) Security Update for Windows XP (KB975560) Security Update for Windows XP (KB975561) Security Update for Windows XP (KB975562) Security Update for Windows XP (KB975713) Security Update for Windows XP (KB976325) Security Update for Windows XP (KB977165-v2) Security Update for Windows XP (KB977816) Security Update for Windows XP (KB977914) Security Update for Windows XP (KB978037) Security Update for Windows XP (KB978251) Security Update for Windows XP (KB978262) Security Update for Windows XP (KB978338) Security Update for Windows XP (KB978542) Security Update for Windows XP (KB978601) Security Update for Windows XP (KB978706) Security Update for Windows XP (KB979309) Security Update for Windows XP (KB979482) Security Update for Windows XP (KB979559) Security Update for Windows XP (KB979683) Security Update for Windows XP (KB979687) Security Update for Windows XP (KB980195) Security Update for Windows XP (KB980218) Security Update for Windows XP (KB980232) Security Update for Windows XP (KB981322) Security Update for Windows XP (KB981997) Security Update for Windows XP (KB982132) Security Update for Windows XP (KB982381) Security Update for Windows XP (KB982665) SkinsHP1 Soft Data Fax Modem with SmartCP Software Updater Sonic Audio Module Sonic Copy Module Sonic Data Module Sonic Express Labeler Sonic MyDVD Plus Sonic Update Manager Sonic_PrimoSDK SonicAC3Encoder SonicMPEGEncoder swMSM Symantec KB-DocID:2003093015493306 Symantec Technical Support Web Controls Synaptics Pointing Device Driver Texas Instruments PCIxx21/x515/xx12 drivers. TIPCI TourSetup TurboTax 2012 TurboTax 2012 WinPerFedFormset TurboTax 2012 WinPerReleaseEngine TurboTax 2012 WinPerTaxSupport TurboTax 2012 wrapper Unload Update for 2007 Microsoft Office System (KB967642) Update for Microsoft .NET Framework 3.5 SP1 (KB963707) Update for Microsoft Office 2007 Help for Common Features (KB963673) Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition Update for Microsoft Office Excel 2007 Help (KB963678) Update for Microsoft Office OneNote 2007 Help (KB963670) Update for Microsoft Office Powerpoint 2007 Help (KB963669) Update for Microsoft Office Publisher 2007 Help (KB963667) Update for Microsoft Office Script Editor Help (KB963671) Update for Microsoft Office Word 2007 Help (KB963665) Update for Windows Internet Explorer 8 (KB976662) Update for Windows Media Player 10 (KB913800) Update for Windows Media Player 10 (KB926251) Update for Windows XP (KB2345886) Update for Windows XP (KB2661254-v2) Update for Windows XP (KB2718704) Update for Windows XP (KB2736233) Update for Windows XP (KB2749655) Update for Windows XP (KB2863058) Update for Windows XP (KB2904266) Update for Windows XP (KB951072-v2) Update for Windows XP (KB951978) Update for Windows XP (KB955759) Update for Windows XP (KB955839) Update for Windows XP (KB967715) Update for Windows XP (KB968389) Update for Windows XP (KB971029) Update for Windows XP (KB971737) Update for Windows XP (KB973687) Update for Windows XP (KB973815) Update for Windows XP (KB976749) Update for Windows XP (KB978207) Update for Windows XP (KB980182) Update Rollup 2 for Windows XP Media Center Edition 2005 WebEx Support Manager for Internet Explorer WebFldrs XP WildTangent Web Driver Windows Genuine Advantage Validation Tool (KB892130) Windows Imaging Component Windows Internet Explorer 8 Windows Media Format 11 runtime Windows Media Player 11 Windows Media Player Firefox Plugin Windows Presentation Foundation Windows XP Media Center Edition 2005 KB2502898 Windows XP Media Center Edition 2005 KB2619340 Windows XP Media Center Edition 2005 KB2628259 Windows XP Media Center Edition 2005 KB925766 Windows XP Media Center Edition 2005 KB973768 Windows XP Service Pack 3 Wireless Home Network Setup XML Paper Specification Shared Components Pack 1.0 Yahoo! Software Update YouTube Downloader 3.4 . ==== Event Viewer Messages From Past Week ======== . 1/4/2014 1:09:41 PM, error: Service Control Manager [7009] - Timeout (30000 milliseconds) waiting for the Application Layer Gateway Service service to connect. 1/4/2014 1:09:41 PM, error: Service Control Manager [7000] - The Application Layer Gateway Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion. 1/3/2014 4:23:12 PM, error: Service Control Manager [7009] - Timeout (30000 milliseconds) waiting for the IMAPI CD-Burning COM Service service to connect. 1/3/2014 4:23:12 PM, error: Service Control Manager [7000] - The IMAPI CD-Burning COM Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion. 1/3/2014 4:22:25 PM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AliIde IntelIde ViaIde 1/3/2014 4:22:14 PM, error: sr [1] - The System Restore filter encountered the unexpected error '0xC0000001' while processing the file '' on the volume 'HarddiskVolume1'. It has stopped monitoring the volume. . ==== End Of File ===========================
  7. I got no reply to my post the other day; wasn't sure I was still infected. Maybe someone can help me now. Have run full scan as well as MSE and it looks clean. BUT now whenever I boot I get a little red shield with white x telling me my MSE protection is turned off (it's not) and at least once it came up saying my Norton worm protection was turned off (I haven't used Norton in years). It says to click on this balloon to fix. The first time i did click on it, because I wasn't sure whether MSE was on or off. Now it sits there in the taskbar. Something in the log from the scan had to do with Microsoft security warning but it said it was successfully repaired or taken off. I guess not. How do I fix this, please? Also, since I do not have a good backup of my files should I purchase the online backup service first before trying to fix this? Thanks in advance.
  8. Windows XP; MSE flagged a Java trojan I think. system has been very slow lately.I downloaded free version of Malwarebytes and after a few weird instances of it trying to run multiple times it finally ran and flagged seven files; I saved the log. Today I ran a full scan and it showed nothing amiss. The seven files seem to show they are quarantined and it says to "manage" them by deleting or restoring. But the log I saved itself says "quarantined and deleted successfully". So am I infected or not? A year or two ago when i ran MB it removed some things and left me with two error messages every time I booted up and I just lived with that. After the first scan yesterday the messages do not appear anymore. Am I supposed to delete these? Were the files themselves deleted and now I would be just deleting a list of the files? Will that cause further problems or mess up the registry? Mea culpa but I don't have my files backed up. I was thinking of buying the MB Pro and the backup service so i won't be backing up infected files. Also, in a few months may be getting a new computer and can restore my documents, etc. to the new computer cleanly. i'm worried because I just found out MS won't support XP after April...what AV should I get that will work well with MB Pro? Anyway, I guess I'm afraid to choose delete in the MBwindow that shows the quarantined files. Could someone look at the log and tell me if trying to delete them will mess up my registry? Or are they already gone?Thanks for helping this sixty-something yr old lady who still loves her laptop.
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