nasdaq

Hi, This is the Volume/Partition. It has 0 byte. Nothing can become of it. \\?\Volume{9ad1c6a8-0c1d-409f-989d-c83c350f5f06}\ () (Fixed) (Total:0 GB) (Free:0 GB) It may be annoying with time. === It can be deleted but with great care. Using Diskpart to create, extend or delete a disk partition https://www.windowscentral.com/how-clean-and-format-storage-drive-using-diskpart-windows-10 This is not malware and not my forte. If you decide to remove it I suggest you start a topic in the Windows 10 forum here. https://www.bleepingcomputer.com/forums/f/229/windows-10-support/ An expert should be able to guide you. Glad we could help.

Hello, Welcome to Malwarebytes. I'm nasdaq and will be helping you. If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed. === I need more information. Download the version of this tool for your operating system. Farbar Recovery Scan Tool (64 bit) Farbar Recovery Scan Tool (32 bit) and save it to a folder on your computer's Desktop. Double-click to run it. When the tool opens click Yes to disclaimer. Press Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply. The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply. How to attach a file to your reply: In the Reply section in the bottom of the topic Click the "more reply Options" button. Attach the file. Select the "Choose a File" navigate to the location of the File. Click the file you wish to Attach. Click Attach this file. Click the Add reply button. === Please post the logs for my review. Let me know what problems persists. Wait for further instructions === p.s. If you run the AdwCleaner tool do you still see these items?

Hi Possible ENTERPRISE POLICY issues? Read the instructions on this page if applicable. http://forums.anvisoft.com/viewtopic-51-8494-0.html Remove Installed by enterprise policy extension from Chrome. If you find one and cannot remove it let me know the ID NUMBER that you have found. <<<>>> And/or Reset your router. It may be infected. How to Reset a Router Back to the Factory Default Settings http://www.ehow.com/how_2110924_reset-back-factory-default-settings.html Then, please reconfigure it back to your preferred setting.. Below is the list of default username and password, should you don't know it http://www.routerpasswords.com/ http://www.phenoelit-us.org/dpl/dpl.html === Reset for Linksys, Netgear, D-Link and Belkin Routers http://www.techsupportforum.com/2763-reset-for-linksys-netgear-d-link-and-belkin-routers/ ==== How to tell if my Wireless is secure. http://www.ehow.com/how_6775466_tell-wireless-secure_.html

Hello, Welcome to Malwarebytes. I'm nasdaq and will be helping you. If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed. === Follow the instructions on this page. https://forums.malwarebytes.com/topic/214325-chrome-secure-preferences-detection-always-comes-back/ If the problem persists run this tool. Download the version of this tool for your operating system. Farbar Recovery Scan Tool (64 bit) Farbar Recovery Scan Tool (32 bit) and save it to a folder on your computer's Desktop. Double-click to run it. When the tool opens click Yes to disclaimer. Press Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply. The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply. How to attach a file to your reply: In the Reply section in the bottom of the topic Click the "more reply Options" button. Attach the file. Select the "Choose a File" navigate to the location of the File. Click the file you wish to Attach. Click Attach this file. Click the Add reply button. === Please post the logs for my review. Wait for further instructions

Hi, Sorry I gave you the wrong search information. Run the Farbar program .exe as an Administrator. In the Search text area, copy and paste the following: OfflineScanRun Once done, click on the Search Registry button and wait for FRST to finish the search On completion, a log will open in Notepad. Copy and paste its content in your next reply ====

Hi, If not already done delete every items. Restart the computer. Scan again with MBAM and let me know if the same problem persists.

Hi, Remove this program in bold via the Control Panel > Programs > Programs and Features. Chromium (HKLM-x32\...\{936B7BAB-C3EB-AA2B-726B-DAABA2EB092B}) (Version: - ) <<<>>> Please download the attached Fixlist.txt file to the same folder where the Farbar tool is running from. The location is listed in the 3rd line of the FRST.txt log you have submitted. Run FRST and click Fix only once and wait. The tool will create a log (Fixlog.txt) please post it to your reply. === Let me know of any remaining issues with this computer. fixlist.txt

Hello, Welcome to Malwarebytes. I'm nasdaq and will be helping you. If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed. === Hi, Please download the attached Fixlist.txt file to the same folder where the Farbar tool is running from. The location is listed in the 3rd line of the FRST.txt log you have submitted. Run FRST and click Fix only once and wait. The tool will create a log (Fixlog.txt) please post it to your reply. === Please download AdwCleaner by Xplode onto your Desktop. Close all open programs and internet browsers. Double click on AdwCleaner.exe to run the tool. Click the Scan button and wait for the process to complete. Click the LogFile button and the report will open in Notepad. IMPORTANT If you click the Clean button all items listed in the report will be removed. If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows. Close all open programs and internet browsers. Double click on AdwCleaner.exe to run the tool. Click the Scan button and wait for the process to complete. Check off the element(s) you wish to keep. Click on the Clean button follow the prompts. A log file will automatically open after the scan has finished. Please post the content of that log file with your next answer. You can find the log file at C:\AdwCleanerCx.txt (x is a number). === Let me know if the problem persists.

Hi, Your copy of Chromehis probably compromised Remove Chrome from your Computer and reinstall a fresh copy later. Before you remove Chrome Export your Bookmarks Chrome will export your bookmarks as a HTML file, which you can then import into another browser. How To: http://ccm.net/faq/31791-how-to-backup-your-google-chrome-bookmarks If you sync you account you must remove it before you save your bookmarks etc... Delete Your Google Chrome Browser Sync Data if you sync with other defices. <- Important ... https://forums.malwarebytes.com/topic/214325-chrome-secure-preferences-detection-always-comes-back/ Clear your Chrome cache and cookies https://support.google.com/chromebook/answer/183083?hl=en Remove Chrome using the the instructions on this page. https://support.google.com/chrome/answer/95319?hl=en Re-install Chrome and the Bookmarks. <<<>>>

Hi, That means that you cannot run Windows Defender off line. I can change the value so that it's possible. Run the Farbar program .exe as an Administrator. In the Search text area, copy and paste the following: OfflineScanRun Once done, click on the Search File search button and wait for FRST to finish the search On completion, a log will open in Notepad. Copy and paste its content in your next reply ===

Hi, De-quarantine the program is you can. Run it and tell any program that blocks it to ignore or allow. It IS SAFE. Or download the program again and mark it as SAFE.

Hi, I need to see the FRST.TXT log from the Farbar Scan. Before you post the log please take care of this. Avast as some 55 reparse points to fix. I suggest you download and run their uninstall utility. https://www.avast.com/en-ca/uninstall-utility When done restart the computer normally. Do not reinstall the program just yet. ==== After a restart run the Farbar program and post a fresh FRST.TXT log for my review. Let me know what problem persists.

Hello, Welcome to Malwarebytes. I'm nasdaq and will be helping you. If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed. === Remove this FF Extension. FF Extension: (GamesCaddy) - C:\Users\Kim\AppData\Roaming\Mozilla\Firefox\Profiles\mz4gemwv.default\Extensions\{0121e1fe-e88a-452f-ba88-7c330f87c137}.xpi [2018-09-12] Restart the computer normally. If the problem persists follow the instructions on this page. Chrome Secure Preferences detection always comes back https://forums.malwarebytes.com/topic/214325-chrome-secure-preferences-detection-always-comes-back/ Let me know if the problem is solved.

Hello, Welcome to Malwarebytes. I'm nasdaq and will be helping you. If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed. === It might be a new variant. Download the version of this tool for your operating system. Farbar Recovery Scan Tool (64 bit) Farbar Recovery Scan Tool (32 bit) and save it to a folder on your computer's Desktop. Double-click to run it. When the tool opens click Yes to disclaimer. Press Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply. The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply. How to attach a file to your reply: In the Reply section in the bottom of the topic Click the "more reply Options" button. Attach the file. Select the "Choose a File" navigate to the location of the File. Click the file you wish to Attach. Click Attach this file. Click the Add reply button. === Please post the logs for my review. Wait for further instructions

Any one else compromised on that Server? Can you contact the Administrator? === Run these two cleaning tool. Temporarily disable your AV program so it does not interfere. Info on how to disable your security applications How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs - Security Mini-Guides. Download Zoek tool from here When the download appears, save to the Desktop. On the Desktop, right-click the Zoek.exe file and select: Run as Administrator (Give it a few seconds to appear.) Next, copy/paste the entire script inside the code box below to the input field of Zoek: createsrpoint; autoclean; emptyalltemp; ipconfig /flushdns;b Now... Close any open Browsers. Click the Run script button, and wait. It takes a few minutes to run all the script. When the tool finishes, the zoek-results.log is opened in Notepad. The log is also found on the systemdrive, normally C:\ If a reboot is needed, the log is opened after the reboot. Please attach the zoek-results.log in your reply. Also, please provide an update on how the computer is behaving after running the above script.

Hi, Open Firefox, Click the 3 horizontal bar at the Right end or the Menu bar. Select Options Select Home on the Left pane. Remove this Startpage.com link. FF Homepage: Mozilla\Firefox\Profiles\cj6gs007.default-1535256828627 -> hxxps://www.startpage.com/eng/ Close Firefox. p.s. If this is also set in IE then I suggest you remove it also. === I hope that the issue with "Find in Page" bar can be solved using this topic. https://support.mozilla.org/en-US/questions/1126168 On my system if I want to used that bar I have to Click the 3 horizontal bar and select Find in this Page I close it clicking on the X. Look at it and click the Find in this Page it may reset the registry. If the problem persists I suggests you look in the Firefox Forum https://support.mozilla.org/en-US/kb/get-community-support Some one may be able to help you. I cannot find anything searching for this issue.

Hi, This is very annoying. Can you get out of that message or is the computer locked. However, my computer keeps showing a message that says repairing disk drive whenever I start my computer. You may have to Refresh your copy of Windows 10 without losing your data How to: https://www.dell.com/support/article/us/en/04/sln297920/reset-or-reinstall-windows-10-on-your-dell-computer?lang=en#Refresh Run the Tweaking tool first. Let me see the results before proceeding. === Repair these services. Boot with Safe Mode with Networking. Execute the following. Please Download Tweaking.com - Windows Repair from Here Install and then run the program Execute the instructions on Step 1 Important Click Next on Step 2 Optional, do the Pre Scan skip Step 3 and 4 Optional for now. On Step 5 Backup System Restore Do a Registry backup. When you have completed this click Next Click Repairs - Open Repairs in the bottom right corner Uncheck the All repair button then select just the item(s) listed below 01 - Repair Registry Permissions 03 - Reset Service permissions 04 - Register System Files 05 - Repair WMI 10 - Remove Policies Set By Infections 16 - Repair Windows Updates 20 - Repair MSI (Windows Installer) 25 - Restore Important Windows Services 26 - Set Windows Service to Default Startup Click the Start button and let the process run to completion. Copy any error messages into Notepad, Save it on your Desktop. ( Reboot if asked to do so) Please copy and paste the Contents of this file on your next reply. === Restart the computer normally. Can you now locate your programs?

Hi, Let try this tool. Run these two cleaning tool. Temporarily disable your AV program so it does not interfere. Info on how to disable your security applications How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs - Security Mini-Guides. Download Zoek tool from here When the download appears, save to the Desktop. On the Desktop, right-click the Zoek.exe file and select: Run as Administrator (Give it a few seconds to appear.) Next, copy/paste the entire script inside the code box below to the input field of Zoek: createsrpoint; autoclean; emptyalltemp; ipconfig /flushdns;b Now... Close any open Browsers. Click the Run script button, and wait. It takes a few minutes to run all the script. When the tool finishes, the zoek-results.log is opened in Notepad. The log is also found on the systemdrive, normally C:\ If a reboot is needed, the log is opened after the reboot. Please attach the zoek-results.log in your reply. Also, please provide an update on how the computer is behaving after running the above script.

Reset your router. It may be infected. How to Reset a Router Back to the Factory Default Settings http://www.ehow.com/how_2110924_reset-back-factory-default-settings.html Then, please reconfigure it back to your preferred setting.. Below is the list of default username and password, should you don't know it http://www.routerpasswords.com/ http://www.phenoelit-us.org/dpl/dpl.html === Reset for Linksys, Netgear, D-Link and Belkin Routers http://www.techsupportforum.com/2763-reset-for-linksys-netgear-d-link-and-belkin-routers/ ==== How to tell if my Wireless is secure. http://www.ehow.com/how_6775466_tell-wireless-secure_.html Restart the computer normally. How is it now?

If the problem is the same, you can return here. If the Topic is closed you can ask and it will be reopened. For a other problem start a new topic.

Hello, Welcome to Malwarebytes. I'm nasdaq and will be helping you. If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed. === No malware was found in your logs. --RogueKiller-- Download & SAVE to your Desktop Download RogueKiller Quit all programs that you may have started. Please disconnect any USB or external drives from the computer before you run this scan! For Vista or above, right-click the program file and select "Run as Administrator" Accept the user agreements. Execute the scan and wait until it has finished. If a Windows opens to explain what [PUM's] are, read about it. Click the RoguKiller icon on your taksbar to return to the report. Click open the Report Click Export TXT button Save the file as ReportRogue.txt Click the Remove button to delete the items in RED Click Finish and close the program. Locate the ReportRogue.txt file on your Desktop and copy/paste the contents in your next. =======

Hi, === Please download the attached Fixlist.txt file to the same folder where the Farbar tool is running from. The location is listed in the 3rd line of the FRST.txt log you have submitted. Run FRST and click Fix only once and wait. The tool will create a log (Fixlog.txt) please post it to your reply. === Let me know if the problem persists. fixlist.txt If the problem persists: Lets see what we can find in the Registry. Run the Farbar program .exe as an Administrator. In the Search text area, copy and paste the following: conhost.exe Once done, click on the Search Registry button and wait for FRST to finish the search On completion, a log will open in Notepad. Copy and paste its content in your next reply ====

Hi, Delete this one. It's a remnant entriy that was set by Windowd Defender. If these return you can delete them also. [Suspicious.Path] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\MpKsl87303f92 (\??\C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{F0B05286-4966-4D55-92F2-B53D94E7EFD3}\MpKsl87303f92.sys) -> Found [Suspicious.Path] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\MpKsl8c3e1ff6 (\??\C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{F0B05286-4966-4D55-92F2-B53D94E7EFD3}\MpKsl8c3e1ff6.sys) -> Found The othe two are you local computer LAN setting. p.s. GMER is not compatible wth the new Partition table.

ChesChapman Your copy of Chrome may have been compromised. Remove Chrome from your Computer and reinstall a fresh copy later. Before you remove Chrome Export your Bookmarks Chrome will export your bookmarks as a HTML file, which you can then import into another browser. How To: http://ccm.net/faq/31791-how-to-backup-your-google-chrome-bookmarks If you sync you account you must remove it before you save your bookmarks etc... Delete Your Google Chrome Browser Sync Data if you sync with other defices. <- Important ... https://forums.malwarebytes.com/topic/214325-chrome-secure-preferences-detection-always-comes-back/ Clear your Chrome cache and cookies https://support.google.com/chromebook/answer/183083?hl=en Remove Chrome using the the instructions on this page. https://support.google.com/chrome/answer/95319?hl=en Re-install Chrome and the Bookmarks. <<<>>> Keep me posted.

Hi, Lets check your LAN connection. Open Internet Explorer > Menu > Tools > Internet Options > Connection Tab > LAN Settings Button (bottom of image) Make sure the the “Automatically detect settings” box is checked. Under the Proxy settings if the "Used a proxy for your LAN ... is checked remove it. Click the Apply button. Close IE and restart the computer normally. How is you connection now?