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jphelan

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  1. Thank you for the reply. Just a little baffled why it wont install on some machines. We are not installing it on XP or servers - just Windows 7. Jim
  2. 1PW - Thanks for the reply. The version you not in the post is the eversion we are running. We are also familiar with the Administrators guides HARDWARE requirements. We were inquiring about prerequisites (Subject was not clear - body of message was). I will look for the post to be moved and help for the corporate folks. My apologies I though it was in the right place. Thanks, Jim
  3. After testing Anti-Ransomware Beta on a handful of users we decided to take a chance and pushed it out to the whole company via Group Policy. We probably have about 180+ people with it now, but some computers it simply does not install nor does it leave much reason why when it doesn't. Are there prerequisites for it to install? Where can I find a log on the client when it wont install . Thanks, Jim
  4. We are using the enterprise version of MBAM (Console is 1.3.2.1969). We synchronze with active directory and we notice that we have duplicate clients for some machines - maybe 6 or 7 out of 280 clients. One is usually good and one is usually "unregistered". With this setup (AD Sync) you dont have the ability to delete a client. Need a fix for this problem. Thanks, Jim
  5. We are using the enterprise version of MBAM (Console is 1.3.2.1969). We synchronze with active directory and we notice that we have duplicate clients for some machines - maybe 6 or 7 out of 280 clients. One is usually good and one is usually "unregistered". With this setup (AD Sync) you dont have the ability to delete a client. Need a fix for this problem. Thanks, Jim
  6. Starting on 7/1 the vast majority of our clients have stopped updating via the Enterprise install we have. The odd part is a few are updating just fine. When you push a new DB to a client the log shows it was completed, but the signatures don't get updated and the bubble pops up saying your database is out of date by x amount of days. Now if you try a manual update you get this error: PROGRAM_ERROR_UPDATING (0,0, Metadata integrity failure) Also it appears you cant submit a support ticket today. When I try you don't get auto reply or any other indication it was submited We are running Enterprise version 1.3.0.1936 Thanks in advance. Jim
  7. We have one user that we know of that locks up most everyday while the sheduled scan is running. It locks up to the point he needs to take it down hard. We have seen it also on manuel scans. It doesnt happen everyday, but at least 7 out of 10 times. Please advise and thank you. Jim
  8. We've had a few people have system hangs at logon after Mbam ENT was introduced. We have seen couple posts on some workarounds with regards to service start-up delay. We need some clarity on what is the proper service to put on delay and what does, if anything, does the setting "Startup delay" under Policy\Protection Settings play into this. So summary is: Should MBAMService or MEEClientService be set to Automatic (Delayed Start) or both. Is the "Startup delay" setting under Policy\Protection used to address this issue? If not, why is it an option. Based on what the proper way is to set these we also need to know how we can modify the package so that we don't need to visit a PC after pushing this from the console or group policy. Thanks in advance. Jim
  9. We have a 30 user trial license and have an issue with the install. We have a Windows 2008 server that we would like to only install the management console on. The management server with the database on it will be another Windows 2008 server with SQL 2008 Standard.The issue is the server that will run the console happens to have SQL 2005 on it for another purpose. When I run the install it immediatly fails telling me the local SQL 2005 needs to be upgraded. Is there anyway to run this setup so that it doesnt "assume" I'm going to be using the local SQL and allow me to choose a remote instance? The admin guide clearly shows that I should be able to do this, but I dont even get the option. We were told it was a fully functional trial, but we wonder if the trial install package is a little diffrent than the paid. Anyone see this before? We were suppose to be contacted by support people who work with companies trialing the software, but have not heard back. This is kind of urgent and we were a concerned that it took days to get someone to give us a quote for this product and we dont have time to wait for a support person that may never contact us. Thanks, Jim
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