John A

I see some improvement on my Windows 7 netbook MB 3.0.6.1458 with MSE (with MB exclusions): - Login to MB icon appearing - was 4:45, now 3:15 - Shutdown time was 4:40, now 1:50 The only way to improve performance further is to remove MSE

The Edit and Remove buttons in Exploit Protection are now active for custom shields at least!

Clean install is theoretically unnecessary but safer (in my opinion) until V3 settles down.

Then it appears there is a problem on this computer. Here is some more detail. Clean installed Malwarebytes 3.0.6.1458 Entered licence key All protections enabled except ransomware Restarted All protections enabled except ransomware Started Ransomware manually, all good. Also had to do manual update On restart, all protection layers enabled Logs attached Tried installing it on a second computer, this time as soon as I entered the licence key, it updated and all layers switched on. All good. Both computers are set up similarly Windows 10 1607 Defender mbae-protector.zip

Clean install of 3.0.6.1458 Ransomware protection was disabled on install and restart. It started ok after I manually started it. Is that intended behaviour?

Uninstall MB3 Restart Just in case .... run MBAM 2 clean removal process Reatsrt Install MBAM 2

Do you have Microsoft Security Essentials installed? If so you may have to turn off real-time protection in MSE or uninstall it.

I hope Malwarebytes devs noticed this yet another Windows user profile corruption! The best way to recover from this issue is - in the temporary profile do the following: In Malwarebytes Settings > Protection, uncheck Start Malwarebytes at Windows startup Then restart the computer and your normal profile should open. Malwarebytes 3 will start when you log in and you won't get that error You will have to start Malwarebytes manually, unless you do the following workaround which will start Malwarebytes when you log in, not at Windows Startup: Copy the Malwarebytes shortcut icon on the desktop to: C:\Users\<username>\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup Alternatively, while in the temporary profile, uninstall Malwarebytes and restart the computer, your normal profile should load.

The best way to recover from this nasty issue is - in the temporary profile do the following: In Malwarebytes Settings > Protection, uncheck Start Malwarebytes at Windows startup Then restart the computer and your normal profile should open. Malwarebytes 3 will start when you log in and you won't get that error You will have to start Malwarebytes manually, unless you do the following workaround which will start Malwarebytes when you log in, not at Windows Startup: Copy the Malwarebytes shortcut icon on the desktop to: C:\Users\<username>\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup Alternatively, while in the temporary profile, uninstall Malwarebytes and restart the computer, your normal profile should load.

Yes, Self protection was enabled I found this in the event logs + System - Provider [ Name] Application Error - EventID 1000 [ Qualifiers] 0 Level 2 Task 100 Keywords 0x80000000000000 - TimeCreated [ SystemTime] 2016-12-20T01:48:15.812236600Z EventRecordID 14218 Channel Application Computer DESKTOP-LKJVFOR Security - EventData mbamservice.exe 3.1.0.388 58320e51 ntdll.dll 10.0.14393.479 58256cad c0000005 00040e48 aa0 01d25a63026ce0ae C:\Program Files\Malwarebytes\Anti-Malware\mbamservice.exe C:\WINDOWS\SYSTEM32\ntdll.dll 794aa4bd-2598-4676-8ed1-1ae9581c77a2

After uninstall/reinstall of 3.0.5.1299, this issue has resolved. Any idea what caused it?

You have the FRST logs for this computer - ASUS Netbook.

Downloaded & installed over 3.0.4. (Set to start at login, not Windows startup) I get the UI with "Awesome your protected. As soon as I close the UI the tray icon disappears. Have uninstalled until this is fixed. MBAMSERVICE.zip

Yes I agree this is a serious issue that has to be fixed.

When I had the issue on 3 Windows 10 computers during beta testing, it was definitely caused by Malwarebytes3.

Is this your Windows user profile - it fails to load and sets up a temporary profile? I have the same issue. Until it is fixed, a workaround is as follows: In Malwarebytes Settings > Protection, uncheck Start Malwarebytes at Windows startup Copy the Malwarebytes shortcut icon on the desktop to: C:\Users\<username>\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup Then Malwarebytes 3 will start when you log in and you won't get that error

I had no plans to upgrade Office

OK I wasn't sure. Thanks

Powerpoint 2016 16.0.4456.1003 32 bit and 64 bit

Powerpoint 2016 works fine on my computers

Your thread here indicates that you may have issues going on with that computer that don't appear to be related to Malwarebytes

This is a known issue and should be fixed soon hopefully

Good. Yes it is annoying and worrying when you see that message.

Right click on Malwarebytes tray icon, hopefully you see ticks against the four protection layers. Or right click on Malwarebytes tray icon > Open Malwarebytes > Dashboard - all four protection layers should be on. Sometimes you may have to wait for a few seconds after startup or an update for all ticks to appear. If layers are all on then ignore the warning balloon. This is a know issue which will hopefully be fixed soon. See point 3 here:

This may or may not be relevant. Cumulative Update for Windows 10 Version 1511 for x64-based Systems (KB3172985) appears to be causing internet connection issues. My Ethernet failed after installing this update but was OK on restart. Issue acknowledged by Microsoft https://answers.microsoft.com/en-us/windows/forum/windows_10-networking/problems-connecting-to-the-internet/f121306e-fab5-411d-833f-e4490ecb8b5c