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angelali

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Everything posted by angelali

  1. Thanks so much for all the hellp.

    1. angelali

      angelali

      Just want to add a few more lines.

      Provides good links.

      Provides thorough "cleansing" of your hardware.

      Incredible amount of knowledge.

      Step-by-step and easy to follow instructions.

  2. Thanks for the help. Just wondering, does this mean my laptop is now clean? Once all the files and program's have been uninstalled of course....
  3. Hi Ran Security Check. Here are the details... Results of screen317's Security Check version 0.99.73 Windows 7 Service Pack 1 x64 (UAC is enabled) Internet Explorer 10 ``````````````Antivirus/Firewall Check:`````````````` Windows Firewall Enabled! Norton Internet Security WMI entry may not exist for antivirus; attempting automatic update. `````````Anti-malware/Other Utilities Check:````````` Malwarebytes Anti-Malware version 1.75.0.1300 Java 7 Update 40 Java version out of Date! Adobe Flash Player 10 Flash Player out of Date! Google Chrome 29.0.1547.66 Google Chrome 29.0.1547.76 ````````Process Check: objlist.exe by Laurent```````` Norton ccSvcHst.exe `````````````````System Health check````````````````` Total Fragmentation on Drive C: 1% ````````````````````End of Log`````````````````````` I've updated Java so I'm a bit surprised this is showing as out of date. Showing as version 1.7.0_40 on my Java control panel. Anything else I should check?Hopefully this is the final check. Thanks.
  4. Have deleted the files. Rerun malware. Computer seems to be running fine.... The quarantine folder is still occupied.
  5. I;m not sure if I should delete these files. Please let me know.
  6. Report attached: # AdwCleaner v3.004 - Report created 22/09/2013 at 23:27:35# Updated 15/09/2013 by Xplode# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)# Username : Yuen - YUEN-PC# Running from : C:\Users\Yuen\Downloads\AdwCleaner.exe# Option : Scan ***** [ Services ] ***** ***** [ Files / Folders ] ***** ***** [ Shortcuts ] ***** ***** [ Registry ] ***** Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2} ***** [ Browsers ] ***** -\\ Internet Explorer v10.0.9200.16686 -\\ Google Chrome v29.0.1547.76 [ File : C:\Users\Yuen\AppData\Local\Google\Chrome\User Data\Default\preferences ] ************************* AdwCleaner[R0].txt - [729 octets] - [22/09/2013 23:27:35] ########## EOF - C:\AdwCleaner\AdwCleaner[R0].txt - [788 octets] ##########
  7. Quick query about the Rogue Killer quarantine folder.. Am I supposed to delete the dreaded registry keys from this folder?
  8. Morning, Ran combofix as suggested. Here's the attached file. Please bring me good news..... Thanks. ComboFix.txt
  9. Hi Sorry- I am a bit of an overeager grasshopper. Here is the Rootkit report. And no, it did not find anything. Lol. I'm on the other side of the earth, which explains the 12 hour difference. See you in your AM and hopefully, this is the end of this trojan experience. Thanks. system-log.txt
  10. Apologies. Reran rogue killer. And here is the attach.txt and dds.txt. Please let me know if there is anything else I need to do. dds.txt attach.txt
  11. Apologies. Please can you let me know how I can access these two files? I've only clicked Report on the Rogue Killer screen in the past.
  12. Sorry was wrong about the csrss.exe process. I don't think its a trojan or corrupted. Forgive my anxiety to remove this issue. I followed your replies to another lady on how to remove the PUM.UserWLoad. So I've gone and deleted the registry keys for PUM.UserWLoad found by Rogue Killer. There were no files found. I reran the scan and the registry keys have not reappeared but I cannot be 100%. I'll reboot my laptop. Have attached the 2nd report from Rogue Killer. RKreport0_S_09222013_110950.txt
  13. Hi Thanks for replying. Ran roguekiller. And also checked my Task Manager- found this process which is a trojan csrss.exe. Really worried now. Have attached the report from Rogue Killer. The malware is still on my computer and malwarebytes can no longer detect it.... Please let me know what I should do. Thanks. RKreport0_S_09222013_110950.txt
  14. Hi I ran a quick scan on my laptop and found PUM.UserWLoad. Of course, I was quite distressed and removed it immediately. I rerun a full scan of my laptop using malwarebytes and this time, the Trojan is no longer found. I rebooted my laptop and rerun a quick scan, the PUM.UserWLoad is no longer detected. Should I still be worried? I appreciate this is a particularly tricky Trojan to remove. As I use my laptop for Internet banking transactions, I am quite worried. (Have now changed all passwords) Is there anything else I should do or should I trust Malwarebytes detection skills? Prompt guidance truly appreciated. Thanks.
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