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Smig

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  1. Hi... I did follow your first suggestion by using the removal tool and doing a fresh install with av turned off when directed to...this did not solve the problem. There is no error message, the programme launches and says your database is out of date, I then click on update now the blue bar just keeps going round and round instead of doing that for a few seconds then downloading the updates which is what used to happen...if that makes sense I did try to get the logs but my av stopped the programme from running I think the problem is with norton as I recently did an update with that I will disable my av and get the logs Sorry for the misunderstanding and thank you again for your help
  2. Hi. Sorry for delay....I tried uninstall and reinstall, re your first suggestion with my AV of and then on again ,I am running Norton internet security....no luck I checked nortons firewall rules to see if it was blocked....full access I then looked in the progdata file....there was nothing inside the malwarebytes folder I disconnected from internet ran malwarebytes again because it could not connect to internet it ran full scan...all clear went back to programdata file loads of files inside including database file....ran update again still no look Remembered I had old version on usb stick installed that, updated database ok and works fine (old version) Will try your second suggestion in a few days if nothing changes thank you for your help it is much appreciated
  3. Hi all... Launched Malwarebytes free this morning went through the update process, said there was a new version available downloaded and installed that now it will not update database. Re-installed but still no joy, is the server down or something.
  4. Hi.... Updated Malwarebytes and also HP software...all clear Thanks for the help
  5. Hi... Just done a scan this morning and it says the following file is a Trojan C:\Program Files\HP\Digital Imaging\bin\hpqscnvw.exe (Trojan.Bredolab) I think its a false positive, I do have an HP printer any ideas thanks
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