Hi I have Trojan win64/alureon.gen!A Malwarebytes quarantines but can remove Microsoft Windows Malicious Software Removal Tool only partially removes it here are my reports: DDS (Ver_2012-11-20.01) - NTFS_AMD64 Internet Explorer: 10.0.9200.16660 Run by Atin at 16:14:49 on 2013-09-11 Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.4095.803 [GMT -7:00] . SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46} . ============== Running Processes =============== . C:\Windows\system32\lsm.exe C:\Windows\system32\svchost.exe -k DcomLaunch C:\Windows\system32\svchost.exe -k RPCSS C:\Windows\System32\svchost.exe -k NetworkService c:\Program Files (x86)\AMD\AMD Fusion Utility for Desktops\FusionSVC.exe C:\Windows\system32\atiesrxx.exe C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted C:\Windows\system32\svchost.exe -k LocalService C:\Windows\system32\svchost.exe -k netsvcs C:\Program Files\Dell\DellDock\DockLogin.exe C:\Windows\System32\spoolsv.exe C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork C:\Program Files (x86)\Avanquest\Fix-It\AVQWinMonEngine.exe C:\Program Files (x86)\AMD\RAIDXpert\bin\RAIDXpertService.exe C:\Program Files (x86)\AMD\RAIDXpert\bin\RAIDXpert.exe C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe C:\Windows\syswow64\svchost.exe -k netsvcs C:\Program Files\Bonjour\mDNSResponder.exe C:\PROGRA~2\AVANQU~1\Fix-It\MXTask.exe C:\Program Files (x86)\Windows Live\Family Safety\fsssvc.exe C:\Program Files (x86)\Canon\IJPLM\IJPLMSVC.EXE C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe C:\Program Files (x86)\Dell DataSafe Local Backup\sftservice.EXE C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE C:\Program Files (x86)\Spybot - Search & Destroy\SDWinSec.exe C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe C:\Windows\system32\wbem\wmiprvse.exe C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted C:\Windows\System32\WUDFHost.exe C:\Windows\system32\SearchIndexer.exe C:\Windows\system32\atieclxx.exe C:\PROGRA~2\AVANQU~1\Fix-It\mxtask2.exe C:\Windows\SysWOW64\WinMsgBalloonServer.exe C:\Windows\SysWOW64\WinMsgBalloonClient.exe C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation C:\Program Files (x86)\Dell Support Center\bin\sprtsvc.exe C:\Windows\System32\svchost.exe -k secsvcs C:\Program Files\Windows Media Player\wmpnetwk.exe C:\Windows\system32\taskhost.exe C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe C:\Windows\system32\Dwm.exe C:\Windows\Explorer.EXE C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe C:\Windows\System32\rundll32.exe C:\Windows\System32\rundll32.exe C:\Program Files\Canon\MyPrinter\BJMYPRT.EXE C:\Program Files (x86)\Windows Live\Family Safety\fsui.exe C:\Windows\System32\MRT.exe C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe C:\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exe C:\Program Files (x86)\NETGEAR\WG111v3\WG111v3.exe C:\Program Files\Dell\DellDock\DellDock.exe C:\Program Files (x86)\Multimedia Card Reader(9106)\ShwiconXP9106.exe C:\Program Files (x86)\Dell DataSafe Online\DataSafeOnline.exe C:\Program Files (x86)\Dell Support Center\bin\sprtcmd.exe C:\Program Files (x86)\iTunes\iTunesHelper.exe C:\Program Files (x86)\Canon\Solution Menu EX\CNSEMAIN.EXE C:\Windows\system32\wuauclt.exe c:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MOM.exe C:\Windows\system32\svchost.exe -k imgsvc C:\Program Files\iPod\bin\iPodService.exe C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CCC.exe C:\Windows\System32\svchost.exe -k LocalServicePeerNet C:\Windows\splwow64.exe C:\Windows\system32\taskeng.exe C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe C:\Windows\System32\MRT.exe C:\Windows\system32\taskhost.exe C:\Program Files\Internet Explorer\iexplore.exe C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe C:\Windows\system32\SearchProtocolHost.exe C:\Windows\system32\SearchFilterHost.exe C:\Windows\System32\cscript.exe . ============== Pseudo HJT Report =============== . uURLSearchHooks: FCToolbarURLSearchHook Class: {086e63ec-0830-bb34-e51e-716c6eda635f} - C:\Program Files (x86)\Shop to Win 36\Helper.dll uURLSearchHooks: <No Name>: - LocalServer32 - <no file> mWinlogon: Userinit = userinit.exe, BHO: Shop to Win: {028E5C1E-E93A-FBA4-F949-AFB8EC7A5B86} - C:\Program Files (x86)\Shop to Win 36\Shop to Win 36.dll BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll BHO: Qwiklinx: {3E7C8B5A-96AB-438F-BF9B-782400655440} - C:\Users\Atin\AppData\Roaming\Qwiklinx\Qwiklinx.dll BHO: Spybot-S&D IE Protection: {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files (x86)\Spybot - Search & Destroy\SDHelper.dll BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll BHO: Skype add-on for Internet Explorer: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll BHO: Ask Toolbar: {D4027C7F-154A-4066-A1AD-4243D8127440} - BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll TB: Google Toolbar: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll TB: Ask Toolbar: {D4027C7F-154A-4066-A1AD-4243D8127440} - TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll uRun: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" uRun: [msnmsgr] "C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe" /background uRun: [spybotSD TeaTimer] C:\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exe mRun: [startCCC] "c:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun mRun: [shwiconXP9106] C:\Program Files (x86)\Multimedia Card Reader(9106)\ShwiconXP9106.exe mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe" mRun: [Dell DataSafe Online] "C:\Program Files (x86)\Dell DataSafe Online\DataSafeOnline.exe" /m mRun: [THX Audio Control Panel] "C:\Program Files (x86)\Creative\THX TruStudio PC\THXAudioCP\THXAudio.exe" /r mRun: [updReg] C:\Windows\UpdReg.EXE mRun: [DellSupportCenter] "C:\Program Files (x86)\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe" mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe" mRun: [CanonSolutionMenuEx] C:\Program Files (x86)\Canon\Solution Menu EX\CNSEMAIN.EXE /logon mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime dRunOnce: [FlashPlayerUpdate] C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_7_700_224_ActiveX.exe -update activex StartupFolder: C:\Users\Atin\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\DELLDO~1.LNK - C:\Program Files\Dell\DellDock\DellDock.exe StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\NETGEA~1.LNK - C:\Program Files (x86)\NETGEAR\WG111v3\WG111v3.exe uPolicies-Explorer: NoDriveTypeAutoRun = dword:145 mPolicies-Explorer: NoActiveDesktop = dword:1 mPolicies-Explorer: NoActiveDesktopChanges = dword:1 mPolicies-System: ConsentPromptBehaviorAdmin = dword:5 mPolicies-System: ConsentPromptBehaviorUser = dword:3 mPolicies-System: EnableUIADesktopToggle = dword:0 IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files (x86)\Spybot - Search & Destroy\SDHelper.dll . INFO: HKCU has more than 50 listed domains. If you wish to scan all of them, select the 'Force scan all domains' option. . . INFO: HKLM has more than 50 listed domains. If you wish to scan all of them, select the 'Force scan all domains' option. . TCP: NameServer = 192.168.1.1 TCP: Interfaces\{8F793A15-F1B9-4CF9-9588-02A0E2224948} : DHCPNameServer = 192.168.1.1 TCP: Interfaces\{8F793A15-F1B9-4CF9-9588-02A0E2224948}\B616A6C616F577962756C656373713 : DHCPNameServer = 192.168.254.254 192.168.254.254 Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll AppInit_DLLs= c:\progra~3\browse~1\261123~1.78\{16cdf~1\browse~1.dll SSODL: WebCheck - <orphaned> mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\28.0.1500.72\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll x64-BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll x64-BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll x64-TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll x64-Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe -s x64-Run: [RunDLLEntry_THXCfg] C:\Windows\System32\RunDLL32.exe C:\Windows\System32\THXCfg64.dll,RunDLLEntry THXCfg64 x64-Run: [RunDLLEntry_EptMon] C:\Windows\System32\RunDLL32.exe C:\Windows\System32\EptMon64.dll,RunDLLEntry EptMon64 x64-Run: [CanonMyPrinter] C:\Program Files\Canon\MyPrinter\BJMyPrt.exe /logon x64-Run: [fssui] "C:\Program Files (x86)\Windows Live\Family Safety\fsui.exe" -autorun . INFO: x64-HKLM has more than 50 listed domains. If you wish to scan all of them, select the 'Force scan all domains' option. . x64-Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - <orphaned> x64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - <orphaned> x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned> x64-SSODL: WebCheck - <orphaned> . ============= SERVICES / DRIVERS =============== . R0 PxHlpa64;PxHlpa64;C:\Windows\System32\drivers\PxHlpa64.sys [2010-6-2 55280] R2 .AVQWindowsMonitorService;Fix-It Utilities Process Monitor;C:\Program Files (x86)\Avanquest\Fix-It\AVQWinMonEngine.exe [2011-10-13 293680] R2 AMD External Events Utility;AMD External Events Utility;C:\Windows\System32\atiesrxx.exe [2010-6-2 202752] R2 AMD_RAIDXpert;AMD RAIDXpert;C:\Program Files (x86)\AMD\RAIDXpert\bin\RAIDXpertService.exe [2009-3-15 122880] R2 AMDFusionSVC;AMD Fusion Utility Service;C:\Program Files (x86)\AMD\AMD Fusion Utility for Desktops\FusionSVC.exe [2009-9-8 383544] R2 DockLoginService;Dock Login Service;C:\Program Files\Dell\DellDock\DockLogin.exe [2009-6-9 155648] R2 fssfltr;fssfltr;C:\Windows\System32\drivers\fssfltr.sys [2012-9-6 57280] R2 fsssvc;Windows Live Family Safety Service;C:\Program Files (x86)\Windows Live\Family Safety\fsssvc.exe [2012-9-12 1512448] R2 MBAMScheduler;MBAMScheduler;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe [2012-9-21 418376] R2 MBAMService;MBAMService;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [2012-9-21 701512] R2 SBSDWSCService;SBSD Security Center Service;C:\Program Files (x86)\Spybot - Search & Destroy\SDWinSec.exe [2013-1-10 1153368] R2 SftService;SoftThinks Agent Service;C:\Program Files (x86)\Dell DataSafe Local Backup\SftService.exe [2010-6-2 660800] R3 AmdLLD64;AMD Low Level Device Driver;C:\Windows\System32\drivers\AmdLLD64.sys [2010-6-2 47672] R3 k57nd60a;Broadcom NetLink Gigabit Ethernet - NDIS 6.0;C:\Windows\System32\drivers\k57nd60a.sys [2010-6-2 321064] R3 MBAMProtector;MBAMProtector;C:\Windows\System32\drivers\mbam.sys [2012-9-21 25928] R3 RTL8187B;NETGEAR WG111v3 54Mbps Wireless USB 2.0 Adapter Vista Driver;C:\Windows\System32\drivers\wg111v3.sys [2007-12-28 342528] S2 0049861357479941mcinstcleanup;McAfee Application Installer Cleanup (0049861357479941);C:\Users\Atin\AppData\Local\Temp\004986~1.EXE C:\PROGRA~2\COMMON~1\McAfee\INSTAL~1\cleanup.ini -cleanup -nolog -service --> C:\Users\Atin\AppData\Local\Temp\004986~1.EXE C:\PROGRA~2\COMMON~1\McAfee\INSTAL~1\cleanup.ini -cleanup -nolog -service [?] S2 AQFileRestoreSrv;AQFileRestoreSrv;C:\Program Files (x86)\Avanquest\Fix-It\AQFileRestoreSrv.exe [2011-10-13 84760] S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384] S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576] S2 SessionLauncher;SessionLauncher;c:\Users\ADMINI~1\AppData\Local\Temp\DX9\SessionLauncher.exe --> c:\Users\ADMINI~1\AppData\Local\Temp\DX9\SessionLauncher.exe [?] S2 SkypeUpdate;Skype Updater;C:\Program Files (x86)\Skype\Updater\Updater.exe [2012-7-13 160944] S3 ahcix64s;ahcix64s;C:\Windows\System32\drivers\ahcix64s.sys [2010-6-2 226616] S3 RoxMediaDB10;RoxMediaDB10;C:\Program Files (x86)\Common Files\Roxio Shared\10.0\SharedCom\RoxMediaDB10.exe [2009-6-26 1124848] S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2011-7-8 59392] S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\System32\drivers\usbaapl64.sys [2011-8-2 51712] S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2010-6-15 1255736] . =============== Created Last 30 ================ . 2013-09-11 22:53:08 76232 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{19CFBC39-4A03-4AF1-B80B-12C879AF688B}\offreg.dll 2013-09-11 18:55:19 9515512 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{19CFBC39-4A03-4AF1-B80B-12C879AF688B}\mpengine.dll 2013-09-11 18:43:20 -------- d-----w- C:\Windows\CheckSur 2013-08-23 00:18:46 -------- d-----w- C:\Windows\System32\MRT . ==================== Find3M ==================== . 2013-09-11 19:01:00 71048 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl 2013-09-11 19:01:00 692616 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe 2013-07-26 05:13:37 2241024 ----a-w- C:\Windows\System32\wininet.dll 2013-07-26 05:12:08 3958784 ----a-w- C:\Windows\System32\jscript9.dll 2013-07-26 05:12:04 136704 ----a-w- C:\Windows\System32\iesysprep.dll 2013-07-26 05:12:03 67072 ----a-w- C:\Windows\System32\iesetup.dll 2013-07-26 03:35:08 2706432 ----a-w- C:\Windows\System32\mshtml.tlb 2013-07-26 03:13:24 1767936 ----a-w- C:\Windows\SysWow64\wininet.dll 2013-07-26 03:12:04 2877440 ----a-w- C:\Windows\SysWow64\jscript9.dll 2013-07-26 03:12:00 61440 ----a-w- C:\Windows\SysWow64\iesetup.dll 2013-07-26 03:12:00 109056 ----a-w- C:\Windows\SysWow64\iesysprep.dll 2013-07-26 02:49:14 2706432 ----a-w- C:\Windows\SysWow64\mshtml.tlb 2013-07-26 02:39:38 89600 ----a-w- C:\Windows\System32\RegisterIEPKEYs.exe 2013-07-26 01:59:38 71680 ----a-w- C:\Windows\SysWow64\RegisterIEPKEYs.exe 2013-07-15 03:16:01 9728 ---ha-w- C:\Windows\SysWow64\api-ms-win-downlevel-shlwapi-l1-1-0.dll . ============= FINISH: 16:19:20.91 =============== . UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG. IF REQUESTED, ZIP IT UP & ATTACH IT . DDS (Ver_2012-11-20.01) . Microsoft Windows 7 Home Premium Boot Device: \Device\HarddiskVolume2 Install Date: 6/8/2010 2:27:55 PM System Uptime: 9/11/2013 12:33:41 PM (4 hours ago) . Motherboard: Dell Inc. | | 0FF3FN Processor: AMD Phenom II X6 1035T Processor | CPU 1 | 780/200mhz . ==== Disk Partitions ========================= . C: is FIXED (NTFS) - 922 GiB total, 847.182 GiB free. D: is CDROM () E: is Removable F: is Removable G: is Removable H: is Removable . ==== Disabled Device Manager Items ============= . ==== System Restore Points =================== . RP370: 7/14/2013 8:05:01 PM - Windows Update RP371: 7/14/2013 10:07:10 PM - Windows Update RP372: 7/17/2013 6:51:25 PM - Windows Update RP373: 7/17/2013 8:53:21 PM - Removed Installer RP374: 7/17/2013 8:56:52 PM - Removed Deal or No Deal RP375: 7/17/2013 9:01:40 PM - Removed Cozi RP376: 7/17/2013 9:18:36 PM - Windows Update RP377: 7/18/2013 3:00:23 AM - Windows Update RP378: 7/18/2013 1:05:06 PM - Windows Update RP379: 7/25/2013 4:42:03 PM - Windows Update RP380: 7/25/2013 9:11:29 PM - Windows Update RP381: 8/9/2013 3:44:16 PM - Windows Update RP382: 8/21/2013 8:21:00 PM - Windows Update RP383: 8/22/2013 5:17:07 PM - Windows Update RP384: 9/2/2013 12:23:04 AM - Windows Update RP385: 9/11/2013 11:41:09 AM - Windows Update . ==== Installed Programs ====================== . Adobe AIR Adobe Flash Player 10 Plugin Adobe Flash Player 11 ActiveX Adobe Reader 9.1.2 Adobe Shockwave Player 11.5 AMD Fusion Media Explorer AMD Fusion Utility for Desktops Apple Application Support Apple Mobile Device Support Apple Software Update ATI Catalyst Control Center Bonjour Canon Easy-PhotoPrint EX Canon Inkjet Printer/Scanner/Fax Extended Survey Program Canon MP Navigator EX 4.0 Canon MP495 series MP Drivers Canon MP495 series User Registration Canon My Printer Canon Solution Menu EX Catalyst Control Center - Branding Catalyst Control Center Core Implementation Catalyst Control Center Graphics Full Existing Catalyst Control Center Graphics Full New Catalyst Control Center Graphics Light Catalyst Control Center Graphics Previews Common Catalyst Control Center Graphics Previews Vista Catalyst Control Center InstallProxy Catalyst Control Center Localization All ccc-core-static ccc-utility64 CCC Help Chinese Standard CCC Help Chinese Traditional CCC Help Czech CCC Help Danish CCC Help Dutch CCC Help English CCC Help Finnish CCC Help French CCC Help German CCC Help Greek CCC Help Hungarian CCC Help Italian CCC Help Japanese CCC Help Korean CCC Help Norwegian CCC Help Polish CCC Help Portuguese CCC Help Russian CCC Help Spanish CCC Help Swedish CCC Help Thai CCC Help Turkish Coby Media Manager Compatibility Pack for the 2007 Office system D3DX10 Dell DataSafe Local Backup Dell DataSafe Local Backup - Support Software Dell DataSafe Online Dell Dock Dell Edoc Viewer Dell Getting Started Guide Dell Support Center (Support Software) Didi & Ditto Preschool DirectXInstallService EMC 10 Content EMCGadgets64 Fix-It Utilities Professional Google Chrome Google Toolbar for Internet Explorer Google Update Helper iTunes Java Auto Updater Java 6 Update 18 (64-bit) Java 6 Update 20 Junk Mail filter update Malwarebytes Anti-Malware version 1.75.0.1300 Microsoft .NET Framework 4 Client Profile Microsoft .NET Framework 4 Extended Microsoft Application Error Reporting Microsoft Office PowerPoint Viewer 2007 (English) Microsoft Silverlight Microsoft SkyDrive Microsoft SQL Server 2005 Compact Edition [ENU] Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 Microsoft Visual C++ 2005 Redistributable Microsoft Visual C++ 2005 Redistributable (x64) Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570 Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 Microsoft Visual C++ 2010 x64 Redistributable - 10.0.30319 Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319 Microsoft Works Movie Maker MSVCRT MSVCRT_amd64 MSVCRT110 MSVCRT110_amd64 MSXML 4.0 SP2 (KB954430) MSXML 4.0 SP2 (KB973688) Multimedia Card Reader NETGEAR WG111v3 wireless USB 2.0 adapter Photo Common Photo Gallery QualxServ Service Agreement QuickTime Qwiklinx RAIDXpert Realtek High Definition Audio Driver Roxio Activation Module Roxio BackOnTrack Roxio Central Audio Roxio Central Copy Roxio Central Core Roxio Central Data Roxio Central Tools Roxio Easy CD and DVD Burning Roxio Express Labeler 3 Roxio File Backup Roxio Update Manager Security Update for CAPICOM (KB931906) Security Update for Microsoft .NET Framework 4 Client Profile (KB2160841) Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708) Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663) Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870) Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636) Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078) Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121) Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870) Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351) Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368) Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2) Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405) Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827) Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449) Security Update for Microsoft .NET Framework 4 Client Profile (KB2736428) Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019) Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595) Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642) Security Update for Microsoft .NET Framework 4 Client Profile (KB2804576) Security Update for Microsoft .NET Framework 4 Client Profile (KB2835393) Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628) Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628v2) Security Update for Microsoft .NET Framework 4 Extended (KB2487367) Security Update for Microsoft .NET Framework 4 Extended (KB2656351) Security Update for Microsoft .NET Framework 4 Extended (KB2736428) Security Update for Microsoft .NET Framework 4 Extended (KB2742595) Sight Words Buddy 1.1 Skins Skype Toolbars Skype™ 5.10 Sonic CinePlayer Decoder Pack Spybot - Search & Destroy TetrisZone THX TruStudio PC TriMed Technologies e-Medsys Client for Delmar / Cengage Learning Unity Web Player Update for Microsoft .NET Framework 4 Client Profile (KB2468871) Update for Microsoft .NET Framework 4 Client Profile (KB2533523) Update for Microsoft .NET Framework 4 Client Profile (KB2600217) Update for Microsoft .NET Framework 4 Client Profile (KB2836939) Update for Microsoft .NET Framework 4 Extended (KB2468871) Update for Microsoft .NET Framework 4 Extended (KB2533523) Update for Microsoft .NET Framework 4 Extended (KB2600217) Update for Microsoft .NET Framework 4 Extended (KB2836939) VD64Inst Windows Live Communications Platform Windows Live Essentials Windows Live Family Safety Windows Live ID Sign-in Assistant Windows Live Installer Windows Live Mail Windows Live Messenger Windows Live MIME IFilter Windows Live Photo Common Windows Live PIMT Platform Windows Live SOXE Windows Live SOXE Definitions Windows Live Sync Windows Live UX Platform Windows Live UX Platform Language Pack Windows Live Writer Windows Live Writer Resources Zoodles . ==== Event Viewer Messages From Past Week ======== . 9/11/2013 12:45:22 PM, Error: Service Control Manager [7023] - The Peer Name Resolution Protocol service terminated with the following error: %%-2140993535 9/11/2013 12:45:22 PM, Error: Service Control Manager [7001] - The Peer Networking Grouping service depends on the Peer Name Resolution Protocol service which failed to start because of the following error: %%-2140993535 9/11/2013 12:45:22 PM, Error: Microsoft-Windows-PNRPSvc [102] - The Peer Name Resolution Protocol cloud did not start because the creation of the default identity failed with error code: 0x80630801. 9/11/2013 12:35:35 PM, Error: VDS Basic Provider [1] - Unexpected failure. Error code: D@01010004 9/11/2013 12:35:27 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: RxFilter 9/11/2013 12:35:14 PM, Error: Service Control Manager [7000] - The SessionLauncher service failed to start due to the following error: The system cannot find the file specified. 9/11/2013 12:35:10 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the AQFileRestoreSrv service to connect. 9/11/2013 12:35:10 PM, Error: Service Control Manager [7000] - The AQFileRestoreSrv service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion. 9/11/2013 12:33:18 PM, Error: Service Control Manager [7034] - The Fix-It Utilities Process Monitor service terminated unexpectedly. It has done this 1 time(s). 9/11/2013 12:24:26 PM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x8024200d: Security Update for Windows 7 for x64-based Systems (KB2862966). 9/11/2013 12:17:29 PM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x8024200d: Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1 for x64-based Systems (KB2844286). 9/11/2013 12:16:15 PM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x8024200d: Update for Windows 7 for x64-based Systems (KB2863058). 9/11/2013 12:13:04 PM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x8024200d: Security Update for Windows 7 for x64-based Systems (KB2803821). 9/11/2013 12:12:51 PM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x8024200d: Security Update for Windows 7 for x64-based Systems (KB2849470). 9/11/2013 11:46:43 AM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x8024200d: Security Update for Windows 7 for x64-based Systems (KB2868623). 9/11/2013 11:46:43 AM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x8024200d: Security Update for Windows 7 for x64-based Systems (KB2861855). 9/11/2013 11:46:43 AM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Windows 7 for x64-based Systems (KB2813170). 9/11/2013 11:34:24 AM, Error: Microsoft-Windows-WER-SystemErrorReporting [1001] - The computer has rebooted from a bugcheck. The bugcheck was: 0x0000000a (0xfffff8a0022e1bf8, 0x0000000000000002, 0x0000000000000000, 0xfffff800032c069b). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 091113-30872-01. . ==== End Of File ===========================