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prstark

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  1. Residual problems are that startup after a complete shutdown fails to load windows 7 properly or fully. Normally a restart fixes this. However, if external devices such as a printer or a HD are not attached and running at restart, the system fails to recognize their connections when plugged in to a USB port. Other than that, things appear to run well. I may attempt to wipe the drive clean and start over if the hard drive checking utility fails to find any damage. Thanks again.
  2. Okay, I've got everything "cleaned up". However, I still have sporadic issues. Sometimes the laptop seems to work well and other times not. Lately, a reboot seems to eradicate any issues with programs not opening, shutdown hanging with explorer.exe not closing, etc. As far as I can tell, all drivers are current. I do wonder about the condition of my hard drive. This HP Pavilion 2550se is about 6 years old, and let's face it, hard drives are not granted the free gift of eternal life. What is the best hard drive checker I can run--and do you think this would be worth doing? Do you think a backup and reformat is in order? If so, please advise a comprehensive backup procedure. I currently use FBackup4. This would be, of course, a long and arduous task which I dread undertaking. As always, most grateful for your support.
  3. Things seemed to going well, even after I uninstalled and reinstalled SuperAntiSpyware (which found over 200 adware items that were not detected by Malwarebytes). Then, after running OTC and rebooting, I had some issues again. I went to Control Panel to remove SAS again, but it's not there. The program is in fact on C:/Program Files. This appeared to be at least one source of past issues. Now I guess I need to know how to uninstall it (running /uninstall from the Run box didn't work. It asked me if I wanted to uninstall "everything". I clicked yes but nothing happened. This was done in Normal mode). Thanks again for help with the issue that refuses to die, at least partly due to my insistence to use SAS, apparently.
  4. Actually, I would appreciate more time. I've been sick for a few days and have not been able to complete your recommended clean up procedure. Thx.
  5. Still working on your "cleanup" items. Please wait until I post back before closing this thread. Thx.
  6. I can't find ComboFix. I think I may have unwittingly deleted it and have since emptied the Recycle Bin. Oops! What actions should I take now to "delete its related folders and files, hide file extensions, hide the system/hidden files and clear System Restore cache and create new Restore point"? Thanks.
  7. Okay. Thanks for the extra cleanup suggestion. Here's the report: Results of screen317's Security Check version 0.99.73 Windows 7 Service Pack 1 x64 (UAC is disabled!) ``````````````Antivirus/Firewall Check:`````````````` Windows Firewall Enabled! avast! Antivirus Antivirus up to date! `````````Anti-malware/Other Utilities Check:````````` Malwarebytes Anti-Malware version 1.75.0.1300 Adobe Flash Player 11.8.800.168 Adobe Reader 10.1.8 Adobe Reader out of Date! Mozilla Firefox 18.0.2 Firefox out of Date! Google Chrome 29.0.1547.66 ````````Process Check: objlist.exe by Laurent```````` AVAST Software Avast AvastSvc.exe AVAST Software Avast AvastUI.exe `````````````````System Health check````````````````` Total Fragmentation on Drive C: 1% ````````````````````End of Log``````````````````````
  8. Things seem to be working fine on the laptop following the most recent measure taken. I suppose you can close this thread, if you like. Thank you again for your excellent, first rate service. You saved my laptop and saved me a lot of money. Paul
  9. Update: I uninstalled SAS and Avast (then reinstalled Avast only) and the laptop is operating well so far. This resulted in no stopped drivers in Device Manager (there were three). There isn't "S3 Lavasoft Kernexplorer; \??\C:\Program Files (x86)\Lavasoft\Ad-Aware\KernExplorer64.sys [x]" anywhere on my laptop, particularly in C:\Program Files (x86). Not sure why it showed up in the report, but it doesn't appear to be an issue. I have no other Lavasoft software installed and haven't for years. Restart, sleep, hibernate and wake-up all seem to be working OK so far. Programs are opening from all locations and running. Audio is restored. Before all this and after my last post, the system reverted again to operating only in safe mode. So far, so good. However, please keep this thread open for a couple more days as I test further and just in case. Many thanks.
  10. Just noticed, I have lost my audio--happened once before on another HP laptop.
  11. I worked late on it last night. I did so much the past two days, I can't really remember what's made the difference. That said, it appears to be running well again. Programs are starting from all locations, uninstalled/reinstalled Chrome (again) working well with LastPass, reboots, sleep, hibernate all working. Perhaps it was the PUP and a missing or stopped HP driver (installed now) that affected two devices that made the difference. Thing is, it could go again at any time. If so, I will reformat and reinstall. It is an old-ish laptop. If it goes, as several other HP's have in the past, a recent "pepped up" model will be nice. Hopefully I won't be posting back here anytime soon. If that's the case, thank you for your intensive and exhaustive assistance. I hope to make a small donation as soon as I can. I'm sure if everyone would make at least a small donation, your critical help would be more appropriately rewarded. By the way, I used to live in Bergen County. Glad to be in NC now, however.
  12. I'm really afraid of AdwCleaner. Things were running well until I ran that. What am I supposed to use for virus protection if I uninstall Avast? Why should SuperAntiSpyware be removed? AdAware is from eons ago. As for the toolbars, I think those are associated with Firefox and IE. I use Chrome, at least I did until I had to uninstall it again, but this time I have yet to be able to reinstall it. I think if I had reformatted the drive and reinstalled all my apps I'd be done by now. Thanks.
  13. I meant that the laptop is working for everything I'm asking of it in safe mode, except, of course, no internet--which would be nice in safe mode--but then I guess it wouldn't be "safe" mode .
  14. Not sure what these are: HKLM\...\Policies\Explorer: [NoActiveDesktop] 1 HKLM\...\Policies\Explorer: [NoActiveDesktopChanges] 1 I can say that the system required me to update the malware programs this afternoon, as if they didn't exist (corrupted or not installed or some such message). I was about to run fixdamage.exe. I haven't done that, but the system is as bad or worse than ever. Regarding safe mode, it's looking like that's the only place I can do anything. Thanks again.
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