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Parkymo

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Everything posted by Parkymo

  1. I have AVG antivirus which, when using Google Chrome, puts up a a window stating that a connection on transmapp.com has been safely aborted because it was infected with Other:Malware-gen[Trj]. This happens every time I click within a tab or open a new tab or window. Is there any way of ridding Chrome of this nuisance?
  2. Well, if you think that is as much as you can do, thank you so much for helping me thus far, the performance of my system is definitely improved.
  3. Okay, but the system is faster, more consistent and with far fewer freezes since undertaking the processes you have guided me through, so performance has been improved by removing the PUPs etc that have been found and deleted. Do you have any thoughts on how I can proceed from this point, bearing in mind that the problem predated installation of the SSD? Which hardware components might be suspect?
  4. It took me three attempts to boot into Safe mode, as it froze twice after pressing F8. I don't know if this is useful for diagnosis. Is it possible I have been re-infected by visiting sites like You Tube?
  5. Laptop performs a lot faster. Just had a freeze, but battery got hot due to laptop being on soft surface. Could this make a freeze happen?
  6. Okay, CF log attached ComboFix.txt
  7. Okay, ComboFix.txt attached. Thanks for your continuing support. ComboFix.txt
  8. I downloaded and ran Kaspersky Virus Removal Tool. It detected no threats. I had to run it twice because my laptop froze partway through the first scan. Although it is running better than before we started these processes, the problem with freezing still exists.
  9. ESET detected that I am running two anti-virus applications, Avast and Zone Alarm. I have disabled Zone Alarm but Avast should have been removed via Step 2 in your original post which I did download and run. The ESET log file is pasted below. C:\Program Files (x86)\PDFCreator\message.exe a variant of Win32/InstallCore.A application cleaned by deleting - quarantined C:\Users\User\AppData\Local\Temp\AskPIP_FF_.exe a variant of Win32/Bundled.Toolbar.Ask.D application cleaned by deleting - quarantinedC:\Users\User\AppData\Local\Temp\AstroburnLite161-0168.exe Win32/OpenCandy application cleaned by deleting - quarantinedC:\Users\User\AppData\Local\Temp\AstroburnLite170-0175.exe Win32/OpenCandy application cleaned by deleting - quarantinedC:\Users\User\AppData\Local\Temp\DTLite4454-0314.exe Win32/OpenCandy application cleaned by deleting - quarantinedC:\Users\User\AppData\Local\Temp\FFSetup3.0.1.zip multiple threats deleted - quarantinedC:\Users\User\AppData\Local\Temp\Bunndle\BunndleOfferManager.dll a variant of Win32/Bunndle application cleaned by deleting - quarantinedC:\Users\User\AppData\Local\Temp\is1988980107\wajam_download.exe Win32/Wajam.C application cleaned by deleting - quarantinedC:\Users\User\AppData\Local\Temp\Temp1_FFSetup3.0.1.zip\FFSetup3.0.1.exe multiple threats cleaned by deleting - quarantinedC:\Users\User\Downloads\cbsidlm-tr1_7-Fax_Machine-ORG2-10060894.exe Win32/DownloadAdmin.D application cleaned by deleting - quarantinedC:\Users\User\Downloads\DTLite4453-0297.exe Win32/OpenCandy application cleaned by deleting - quarantinedC:\Users\User\Downloads\iLividSetup.exe Win32/Toolbar.SearchSuite application cleaned by deleting - quarantinedC:\Users\User\Downloads\InstallFreeRARExtractFrog.exe a variant of Win32/Bundled.Toolbar.Ask application cleaned by deleting - quarantinedC:\Users\User\Downloads\oi_faxfromyourpc_setupmsi (1).exe a variant of Win32/OpenInstall application cleaned by deleting - quarantinedC:\Users\User\Downloads\oi_faxfromyourpc_setupmsi.exe a variant of Win32/OpenInstall application cleaned by deleting - quarantinedC:\Users\User\Downloads\PowerISO.exe MSIL/Solimba application cleaned by deleting - quarantinedC:\Users\User\Recovered Data\Tani\My Documents\Downloads\asc-setup(1).exe a variant of Win32/Toolbar.Widgi application cleaned by deleting - quarantinedC:\Users\User\Recovered Data\Tani\My Documents\Downloads\asc-setup(2).exe a variant of Win32/Toolbar.Widgi application cleaned by deleting - quarantinedC:\Users\User\Recovered Data\Tani\My Documents\Downloads\asc-setup.exe a variant of Win32/Toolbar.Widgi application cleaned by deleting - quarantinedC:\Users\User\Recovered Data\Tani\My Documents\Downloads\avc-free.exe Win32/OpenCandy application cleaned by deleting - quarantined
  10. OK, I have pasted all the requested logs below. Still experiencing freezing up to just before running Rogue Killer. Thanks for your help thus far. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Junkware Removal Tool (JRT) by Thisisu Version: 5.2.8 (07.29.2013:2) OS: Windows 7 Home Premium x64 Ran by User on 30/07/2013 at 18:29:44.03 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~ Services ~~~ Registry Values ~~~ Registry Keys Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\appid\escorteng.dll Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\appid\esrv.exe Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\appid\secman.dll Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\appid\{4d076ab4-7562-427a-b5d2-bd96e19dee56} Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\appid\{b12e99ed-69bd-437c-86be-c862b9e5444d} Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\clsid\{3c471948-f874-49f5-b338-4f214a2ee0b1} Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\clsid\{66eef543-a9ac-4a9d-aa3c-1ed148ac8eee} Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\clsid\{826d7151-8d99-434b-8540-082b8c2ae556} Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\interface\{66eef543-a9ac-4a9d-aa3c-1ed148ac8eee} Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\typelib\{11549fe4-7c5a-4c17-9fc3-56fc5162a994} Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\yt.ytnavassistplugin Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\yt.ytnavassistplugin.1 Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\conduit Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\freeze.com Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\yahoopartnertoolbar Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\AppDataLow\software\conduit Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\AppDataLow\software\pricegong Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\AppDataLow\software\smartbar Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\AppDataLow\toolbar Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\windows\currentversion\ext\stats\{02478d38-c3f9-4efb-9b51-7695eca05670} Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\scripthost.tool Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\scripthost.tool.1 Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\tracing\apnstub_rasapi32 Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\tracing\apnstub_rasmancs Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\tracing\askpartnercobrandingtool_rasapi32 Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\tracing\askpartnercobrandingtool_rasmancs Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\classes\Toolbar.CT2504091 Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\classes\Toolbar.CT3072254 Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{14C1B971-3C34-426D-9207-F278C3FFBD9D} Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4EFB-9B51-7695ECA05670} Successfully deleted: [Registry Key] "hkey_current_user\software\apn pip" Successfully deleted: [Registry Key] "hkey_current_user\software\pip" Successfully deleted: [Registry Key] "hkey_local_machine\software\pip" ~~~ Files ~~~ Folders Successfully deleted: [Folder] "C:\ProgramData\w3i" Successfully deleted: [Folder] "C:\Users\User\appdata\local\apn" Successfully deleted: [Folder] "C:\Users\User\appdata\locallow\conduit" Successfully deleted: [Folder] "C:\Users\User\appdata\locallow\pricegong" Successfully deleted: [Folder] "C:\Program Files (x86)\free offers from freeze.com" Successfully deleted: [Folder] "C:\Program Files (x86)\w3i" Successfully deleted: [Folder] "C:\Windows\syswow64\ai_recyclebin" ~~~ FireFox Successfully deleted: [File] C:\user.js ~~~ Event Viewer Logs were cleared ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Scan was completed on 30/07/2013 at 18:39:34.19 End of JRT log ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ # AdwCleaner v2.306 - Logfile created 07/30/2013 at 19:15:54 # Updated 19/07/2013 by Xplode # Operating system : Windows 7 Home Premium Service Pack 1 (64 bits) # User : User - STALKYB-PC # Boot Mode : Normal # Running from : C:\Users\User\Desktop\AdwCleaner.exe # Option [Delete] ***** [services] ***** ***** [Files / Folders] ***** ***** [Registry] ***** Key Deleted : HKCU\Software\APN DTX Key Deleted : HKCU\Software\AppDataLow\Software\uTorrentControl Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{02478D38-C3F9-4EFB-9B51-7695ECA05670} Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{94366E2C-9923-431C-B0D6-747447DD0F2B} Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{E9DF9360-97F8-4690-AFE6-996C80790DA4} Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{EF99BD32-C1FB-11D2-892F-0090271D4F88} Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{5716B037-6714-4930-8DF2-BFCDFB18A78A} Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{898EA8C8-E7FF-479B-8935-AEC46303B9E5} Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{94366E2C-9923-431C-B0D6-747447DD0F2B} Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{E9DF9360-97F8-4690-AFE6-996C80790DA4} Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{EF99BD32-C1FB-11D2-892F-0090271D4F88} Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\grusskartencenter.com Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\EscDomains\grusskartencenter.com Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{212C2C4F-C845-4FBC-9561-C833A13D8DCE} Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{3C5D1D57-16C8-473C-A552-37B8D88596FE} Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{4A115D8A-6A7B-4C72-92B1-2E2D01F36979} Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{99DF8440-814E-497F-BDDD-FB93E9E9DF96} Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Extensions\{898EA8C8-E7FF-479B-8935-AEC46303B9E5} Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\apntoolbarinstaller_RASAPI32 Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\apntoolbarinstaller_RASMANCS Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{02478D38-C3F9-4EFB-9B51-7695ECA05670} Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{5716B037-6714-4930-8DF2-BFCDFB18A78A} Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{EF99BD32-C1FB-11D2-892F-0090271D4F88} Key Deleted : HKLM\SOFTWARE\MozillaPlugins\@checkpoint.com/FFApi Key Deleted : HKLM\Software\uTorrentControl Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{02478D38-C3F9-4EFB-9B51-7695ECA05670} Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{19D2F415-D58B-46BC-9390-C03DCBC21EB2} Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{5716B037-6714-4930-8DF2-BFCDFB18A78A} Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{6E45F3E8-2683-4824-A6BE-08108022FB36} Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{898EA8C8-E7FF-479B-8935-AEC46303B9E5} Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{94366E2C-9923-431C-B0D6-747447DD0F2B} Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{9F0F16DD-4E76-4049-A9B1-7A91E48F0323} Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497} Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{E9DF9360-97F8-4690-AFE6-996C80790DA4} Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{EF99BD32-C1FB-11D2-892F-0090271D4F88} Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{F4288797-CB12-49CE-9DF8-7CDFA1143BEA} Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{FFB96CC1-7EB3-449D-B827-DB661701C6BB} Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{39CCBBA3-C911-4BD0-BF54-C1C8FF971450} Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{83CAD530-387D-40FD-82EA-B9E863D92A9B} Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{8E7DFF92-3680-40B2-90C3-27779575BBAE} Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{94366E2C-9923-431C-B0D6-747447DD0F2B} Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497} Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{E9DF9360-97F8-4690-AFE6-996C80790DA4} Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\uTorrentControl Toolbar Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{898EA8C8-E7FF-479B-8935-AEC46303B9E5} Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497} Key Deleted : HKLM\SOFTWARE\Classes\Interface\{66EEF543-A9AC-4A9D-AA3C-1ED148AC8EEE} Key Deleted : HKLM\SOFTWARE\Classes\Interface\{FFB96CC1-7EB3-449D-B827-DB661701C6BB} Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497} Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ZoneAlarm LTD Toolbar Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{E9DF9360-97F8-4690-AFE6-996C80790DA4}] Value Deleted : HKCU\Software\Microsoft\Internet Explorer\URLSearchHooks [{BA14329E-9550-4989-B3F2-9732E92D17CC}] Value Deleted : HKCU\Software\Microsoft\Internet Explorer\URLSearchHooks [{E9DF9360-97F8-4690-AFE6-996C80790DA4}] Value Deleted : HKCU\Software\Microsoft\Internet Explorer\URLSearchHooks [{EF99BD32-C1FB-11D2-892F-0090271D4F88}] Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\URLSearchHooks [{E9DF9360-97F8-4690-AFE6-996C80790DA4}] Value Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Toolbar [{E9DF9360-97F8-4690-AFE6-996C80790DA4}] Value Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Toolbar [{EF99BD32-C1FB-11D2-892F-0090271D4F88}] ***** [internet Browsers] ***** -\\ Internet Explorer v10.0.9200.16635 [OK] Registry is clean. -\\ Mozilla Firefox v22.0 (en-US) -\\ Google Chrome v28.0.1500.72 ************************* AdwCleaner[s1].txt - [7299 octets] - [30/07/2013 18:49:48] AdwCleaner[s2].txt - [6521 octets] - [30/07/2013 19:15:54] ########## EOF - C:\AdwCleaner[s2].txt - [6581 octets] ########## Malwarebytes Anti-Malware 1.75.0.1300 www.malwarebytes.org Database version: v2013.07.30.09 Windows 7 Service Pack 1 x64 NTFS Internet Explorer 10.0.9200.16635 User :: STALKYB-PC [administrator] 30/07/2013 22:09:12 mbam-log-2013-07-30 (22-09-12).txt Scan type: Quick scan Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM Scan options disabled: P2P Objects scanned: 224716 Time elapsed: 3 minute(s), 5 second(s) Memory Processes Detected: 0 (No malicious items detected) Memory Modules Detected: 0 (No malicious items detected) Registry Keys Detected: 0 (No malicious items detected) Registry Values Detected: 0 (No malicious items detected) Registry Data Items Detected: 0 (No malicious items detected) Folders Detected: 0 (No malicious items detected) Files Detected: 0 (No malicious items detected) (end) RogueKiller V8.6.4 _x64_ [Jul 29 2013] by Tigzy mail : tigzyRK<at>gmail<dot>com Feedback : http://www.adlice.com/forum/ Website : http://www.adlice.com/softwares/roguekiller/ Blog : http://tigzyrk.blogspot.com/ Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version Started in : Normal mode User : User [Admin rights] Mode : Scan -- Date : 07/30/2013 23:32:19 | ARK || FAK || MBR | ¤¤¤ Bad processes : 0 ¤¤¤ ¤¤¤ Registry Entries : 4 ¤¤¤ [HJ POL] HKCU\[...]\System : DisableTaskMgr (0) -> FOUND [HJ POL] HKCU\[...]\System : DisableRegistryTools (0) -> FOUND [HJ DESK] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND [HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND ¤¤¤ Scheduled tasks : 0 ¤¤¤ ¤¤¤ Startup Entries : 0 ¤¤¤ ¤¤¤ Web browsers : 0 ¤¤¤ ¤¤¤ Particular Files / Folders: ¤¤¤ ¤¤¤ Driver : [NOT LOADED 0x0] ¤¤¤ ¤¤¤ External Hives: ¤¤¤ ¤¤¤ Infection : ¤¤¤ ¤¤¤ HOSTS File: ¤¤¤ --> %SystemRoot%\System32\drivers\etc\hosts RogueKiller V8.6.4 _x64_ [Jul 29 2013] by Tigzy mail : tigzyRK<at>gmail<dot>com Feedback : http://www.adlice.com/forum/ Website : http://www.adlice.com/softwares/roguekiller/ Blog : http://tigzyrk.blogspot.com/ Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version Started in : Normal mode User : User [Admin rights] Mode : Remove -- Date : 07/30/2013 23:32:54 | ARK || FAK || MBR | ¤¤¤ Bad processes : 0 ¤¤¤ ¤¤¤ Registry Entries : 4 ¤¤¤ [HJ POL] HKCU\[...]\System : DisableTaskMgr (0) -> DELETED [HJ POL] HKCU\[...]\System : DisableRegistryTools (0) -> DELETED [HJ DESK] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> REPLACED (0) [HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> REPLACED (0) ¤¤¤ Scheduled tasks : 0 ¤¤¤ ¤¤¤ Startup Entries : 0 ¤¤¤ ¤¤¤ Web browsers : 0 ¤¤¤ ¤¤¤ Particular Files / Folders: ¤¤¤ ¤¤¤ Driver : [NOT LOADED 0x0] ¤¤¤ ¤¤¤ External Hives: ¤¤¤ ¤¤¤ Infection : ¤¤¤ ¤¤¤ HOSTS File: ¤¤¤ --> %SystemRoot%\System32\drivers\etc\hosts ¤¤¤ MBR Check: ¤¤¤
  11. Hi Borislav, Thanks for responding so promptly. I have reached step 3, removed µTorrent and Search Results Toolbar but uTorrentControl Toolbar does not respond to uninstall in Programs and Features nor to the uninstall utility in its' Folder in Program Files. Neither ZoneAlarm LTD Toolbar nor ZoneAlarm Security Toolbar are listed in Programs and Features or All Programs in the Start menu. I have found two Folders in Program Files (x86), one called Check Point Software Technologies LTD and the other CheckPoint. I noticed that the first one, which I suspect is the toolbars folder, as it contains a folder named chrome and one named IE. It also has an uninstall utility. Should I click on this one to uninstall the toolbars. Looking ahead to Step 6, I downloaded, and ran a Quick Scan on, Malwarebytes' Anti Malware which found 4 PUPs which I deleted. Should I still run another scan?
  12. Hello, I originally posted my problem on the help forum where they gave me some advice which included posting my problem here. It was also suggested that I download mbam-check.log and DDS and attach the resulting logs here. I have copy/pasted my original post text below. I don't know whether this is malware related or not, but my Dell L501 XPS laptop keeps freezing. It has been doing it for some time now and is getting to the point that it has difficulty booting up at all. Quite often after a freeze and restart, it will run chkdsk before booting, do a lot of deleting files and recovering of orphaned files, and then attempt to reboot, often freezing before completing or shortly afterwards. I had a SSD fitted about three months ago when I kept getting messages that my hard disk was in imminent danger of failure. I noticed it froze a few times before changing disk and thought this was a symptom of the hard disk's malady. The SSD was cloned from the HD. The freezing problem has got progressively worse. I ran Diagnostics and it appeared to pass all tests without any problems. I don't think it is the SSD, as the freezing issue predates its installation. Could it be related to any other hardware on the computer? I downloaded and ran Malwarebytes Anti Malware short scan and it found four PUPs which I deleted, but the freezing continues. I am running Microsoft Security Essentials and not running Avast, although it still seems to be in my system despite my best efforts to remove it. Any ideas on that? The mbam and DDS reports are attached. Any help will be greatly appreciated. CheckResults.txt dds.txt attach.txt
  13. I don't think it is the SSD, as the freezing issue predates its installation. Could it be related to any other hardware on the computer? I downloaded and ran Malwarebytes Anti Malware short scan and it found four PUPs which I deleted, but the freezing continues. What exactly is meant by a "FULL Disk Check". The laptop has run ChkDsk six or seven times today alone as it keeps freezing, many times even before it has a chance to boot up. It seems to work better after ChkDsk finds and deletes a lot of corrupted attribute files and index entries, restores many orphaned files and repairs attribute files, which it doesn't do every time it runs. The problem still remains. As for the more than one Anti-virus software issue, I am running Microsoft Security Essentials and not running Avast, although it still seems to be in my system despite my best efforts to remove it. Any ideas on that?
  14. Hi Firefox, Thanks for your prompt response. I ran Diagnostics and it appeared to pass all tests without any problems. The mbam and dds reports are attached. CheckResults.txt dds.txt attach.txt
  15. Hello, I don't know whether this is malware related or not, but my Dell L501 XPS laptop keeps freezing. It has been doing it for some time now and is getting to the point that it has difficulty booting up at all. Quite often after a freeze and restart, it will run chkdsk before booting, do a lot of deleting files and recovering of orphaned files, and then attempt to reboot, often freezing before completing or shortly afterwards. I had a SSD fitted about three months ago when I kept getting messages that my hard disk was in imminent danger of failure. I noticed it froze a few times before changing disk and thought this was a symptom of the hard disk's malady. The SSD was cloned from the HD. The freezing problem has got progressively worse. Any help will be greatly appreciated.
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