jen0andy

Thanks a lot! All seems to be much better even though a bit slow. I think a defrag is in order and then I'll let my Dad loose on it again! Jenny

Thanks so much. Are we done now? I'll have a look at the performance guide at some point but having it clean now was my first priority. My Dad will be very grateful as he was getting very stressed about it!

DDS (Ver_2012-11-20.01) - NTFS_x86 Internet Explorer: 9.0.8112.16496 BrowserJavaVersion: 10.25.2 Run by Terry at 18:17:27 on 2013-07-24 Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.44.1033.18.3002.1629 [GMT 1:00] . AV: TalkTalk Security 9.01 *Enabled/Updated* {15414183-282E-D62C-CA37-EF24860A2F17} SP: TalkTalk Security 9.01 *Enabled/Updated* {AE20A067-0E14-D9A2-F087-D456FD8D65AA} SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46} FW: TalkTalk Security 9.01 *Enabled* {2D7AC0A6-6241-D774-E168-461178D9686C} . ============== Running Processes ================ . C:\Windows\system32\wininit.exe C:\Windows\system32\lsm.exe C:\Windows\system32\SLsvc.exe C:\Windows\system32\WLANExt.exe C:\Windows\System32\spoolsv.exe C:\Windows\system32\Dwm.exe C:\Windows\Explorer.EXE C:\Windows\system32\taskeng.exe C:\Windows\system32\taskeng.exe C:\Program Files\Common Files\ABBYY\FineReaderSprint\9.00\Licensing\NetworkLicenseServer.exe C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe C:\Program Files\Bonjour\mDNSResponder.exe C:\Program Files\DYMO\DYMO Label Software\DymoPnpService.exe C:\Program Files\EPSON\EpsonCustomerResearchParticipation\EPCP.exe C:\Program Files\iTunes\iTunesHelper.exe C:\Program Files\Common Files\EPSON\EPW!3 SSRP\E_S50RP7.EXE C:\Program Files\TalkTalk\Security\Anti-Virus\fsgk32st.exe C:\Program Files\TalkTalk\Security\Common\FSMA32.EXE C:\Program Files\TalkTalk\Security\Anti-Virus\FSGK32.EXE C:\Program Files\Common Files\LightScribe\LSSrvc.exe C:\Windows\WindowsMobile\wmdSync.exe C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe C:\Program Files\Western Digital\WD Quick View\WDDMStatus.exe C:\Program Files\TalkTalk\Security\Common\FSHDLL32.EXE C:\Program Files\Malwarebytes' Anti-Malware\mbamscheduler.exe C:\Program Files\Epson Software\FAX Utility\FUFAXRCV.exe C:\Program Files\Epson Software\FAX Utility\FUFAXSTM.exe C:\Program Files\SMINST\BLService.exe C:\Program Files\CyberLink\Shared files\RichVideo.exe C:\ProgramData\Skype\Toolbars\Skype C2C Service\c2c_service.exe C:\Program Files\TalkTalk\bin\sprtsvc.exe C:\Program Files\Common Files\Supportsoft\bin\tgsrvc.exe C:\Program Files\Western Digital\WD Drive Manager\WDDriveService.exe C:\Program Files\Western Digital\WD SmartWare\WDRulesEngine.exe C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE C:\Windows\system32\SearchIndexer.exe C:\Windows\system32\DRIVERS\xaudio.exe C:\Program Files\Western Digital\WD SmartWare\WDBackupEngine.exe C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe C:\Program Files\TalkTalk\Security\ORSP Client\fsorsp.exe C:\Program Files\TalkTalk\Security\FWES\Program\fsdfwd.exe C:\Program Files\TalkTalk\Security\Anti-Virus\fssm32.exe C:\Program Files\iPod\bin\iPodService.exe C:\Windows\System32\alg.exe C:\Windows\system32\igfxsrvc.exe C:\Program Files\Epson Software\Event Manager\EEventManager.exe C:\Program Files\Common Files\Java\Java Update\jusched.exe C:\Users\Terry\AppData\Roaming\SanDisk\SanDiskSecureAccess_Manager.exe C:\Program Files\Windows Media Player\wmpnscfg.exe C:\Program Files\Windows Media Player\wmpnetwk.exe C:\Program Files\TalkTalk\Security\Anti-Virus\fsav32.exe C:\Program Files\Google\Chrome\Application\chrome.exe c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe C:\Program Files\Google\Chrome\Application\chrome.exe C:\Program Files\Windows Defender\MSASCui.exe C:\Windows\system32\wbem\wmiprvse.exe C:\Windows\system32\svchost.exe -k DcomLaunch C:\Windows\system32\svchost.exe -k rpcss C:\Windows\System32\svchost.exe -k secsvcs C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted C:\Windows\system32\svchost.exe -k netsvcs C:\Windows\system32\svchost.exe -k GPSvcGroup C:\Windows\system32\svchost.exe -k LocalService C:\Windows\system32\svchost.exe -k NetworkService C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted C:\Windows\System32\svchost.exe -k WerSvcGroup C:\Windows\system32\svchost.exe -k WindowsMobile C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation . ============== Pseudo HJT Report =============== . uURLSearchHooks: Produtools Manuals 2.1 B Toolbar: {6c3d3bd4-75f8-4283-bb97-1e22c4c090df} - mURLSearchHooks: Produtools Manuals 2.1 B Toolbar: {6c3d3bd4-75f8-4283-bb97-1e22c4c090df} - BHO: E-Web Print: {201CF130-E29C-4E5C-A73F-CD197DEFA6AE} - c:\program files\epson software\e-web print\ewps_tb.dll BHO: Produtools Manuals 2.1 B Toolbar: {6c3d3bd4-75f8-4283-bb97-1e22c4c090df} - BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - c:\program files\microsoft office\office14\GROOVEEX.DLL BHO: Java Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre7\bin\ssv.dll BHO: AOL Toolbar BHO: {7C554162-8CB7-45A4-B8F4-8EA1C75885F9} - BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll BHO: Easy Photo Print: {9421DD08-935F-4701-A9CA-22DF90AC4EA6} - c:\program files\epson software\easy photo print\EPTBL.dll BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - c:\program files\microsoft office\office14\URLREDIR.DLL BHO: Browsing Protection Class: {C6867EB7-8350-4856-877F-93CF8AE3DC9C} - c:\program files\talktalk\security\nrs\iescript\baselitmus.dll BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre7\bin\jp2ssv.dll BHO: EpsonToolBandKicker Class: {E99421FB-68DD-40F0-B4AC-B7027CAE2F1A} - c:\program files\epson\epson web-to-page\EPSON Web-To-Page.dll BHO: {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - <orphaned> TB: AOL Toolbar: {DE9C389F-3316-41A7-809B-AA305ED9D922} - TB: Google Toolbar: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - c:\program files\google\google toolbar\GoogleToolbar_32.dll TB: EPSON Web-To-Page: {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - c:\program files\epson\epson web-to-page\EPSON Web-To-Page.dll TB: Produtools Manuals 2.1 B Toolbar: {6C3D3BD4-75F8-4283-BB97-1E22C4C090DF} - TB: AOL Toolbar: {DE9C389F-3316-41A7-809B-AA305ED9D922} - TB: EPSON Web-To-Page: {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - c:\program files\epson\epson web-to-page\EPSON Web-To-Page.dll TB: Produtools Manuals 2.1 B Toolbar: {6c3d3bd4-75f8-4283-bb97-1e22c4c090df} - TB: Easy Photo Print: {9421DD08-935F-4701-A9CA-22DF90AC4EA6} - c:\program files\epson software\easy photo print\EPTBL.dll TB: E-Web Print: {201CF130-E29C-4E5C-A73F-CD197DEFA6AE} - c:\program files\epson software\e-web print\ewps_tb.dll TB: Browsing Protection Toolbar: {265EEE8E-3228-44D3-AEA5-F7FDF5860049} - c:\program files\talktalk\security\nrs\iescript\baselitmus.dll TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\google toolbar\GoogleToolbar_32.dll EB: E-Web Print: {A60C1DC7-64B3-4AD9-8E67-035D11B8B2B0} - c:\program files\epson software\e-web print\ewps_tb.dll uRun: [sanDiskSecureAccess_Manager.exe] c:\users\terry\appdata\roaming\sandisk\SanDiskSecureAccess_Manager.exe uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe" mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe" mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe" mRun: [ClearLogicStartUp] c:\program files\one channel usb dvr\StartUp.exe mRun: [Windows Mobile-based device management] c:\windows\windowsmobile\wmdSync.exe mRun: [WD Quick View] c:\program files\western digital\wd quick view\WDDMStatus.exe mRun: [FUFAXRCV] "c:\program files\epson software\fax utility\FUFAXRCV.exe" mRun: [FUFAXSTM] "c:\program files\epson software\fax utility\FUFAXSTM.exe" mRun: [EEventManager] "c:\program files\epson software\event manager\EEventManager.exe" mRun: [sunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe" mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe" mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime mRunServices: [RegisterDropHandler] c:\progra~1\textbr~1.0\bin\REGIST~1.EXE mPolicies-Explorer: BindDirectlyToPropertySetStorage = dword:0 mPolicies-System: EnableUIADesktopToggle = dword:0 IE: &AOL Toolbar Search - c:\programdata\aol\ietoolbar\resources\en-gb\local\search.html IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200 IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office14\EXCEL.EXE/3000 IE: Se&nd to OneNote - c:\progra~1\micros~3\office14\ONBttnIE.dll/105 IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office14\ONBttnIE.dll IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - c:\program files\microsoft office\office14\ONBttnIELinkedNotes.dll IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} LSP: c:\program files\talktalk\security\fsps\program\FSLSP.DLL TCP: NameServer = 192.168.1.1 TCP: Interfaces\{06EF05D9-52E2-45A6-8F38-A4B39FFFA66D} : DHCPNameServer = 192.168.1.1 TCP: Interfaces\{E12F2993-BB02-4CEB-BA57-892978126AF4} : DHCPNameServer = 192.168.1.1 192.168.1.1 Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - c:\program files\common files\microsoft shared\office14\MSOXMLMF.DLL Handler: belarc - {6318E0AB-2E93-11D1-B8ED-00608CC9A71F} - c:\program files\belarc\advisor\system\BAVoilaX.dll Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\program files\common files\skype\Skype4COM.dll Notify: igfxcui - igfxdev.dll SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - c:\program files\microsoft office\office14\GROOVEEX.DLL LSA: Security Packages = kerberos msv1_0 schannel wdigest tspkg mASetup: {10880D85-AAD9-4558-ABDC-2AB1552D831F} - "c:\program files\common files\lightscribe\LSRunOnce.exe" mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "c:\program files\google\chrome\application\28.0.1500.72\installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome . ============= SERVICES / DRIVERS =============== . R0 fsbts;fsbts;c:\windows\system32\drivers\fsbts.sys [2012-5-4 44240] R0 RapportKELL;RapportKELL;c:\windows\system32\drivers\RapportKELL.sys [2013-6-20 97008] R1 F-Secure HIPS;F-Secure HIPS Driver;c:\program files\talktalk\security\hips\drivers\fshs.sys [2012-5-4 68064] R1 FSES;F-Secure Email Scanning Driver;c:\windows\system32\drivers\fses.sys [2012-5-4 36792] R1 FSFW;F-Secure Firewall Driver;c:\windows\system32\drivers\fsdfw.sys [2012-5-4 73224] R1 fsvista;F-Secure Vista Support Driver;c:\program files\talktalk\security\anti-virus\minifilter\fsvista.sys [2012-5-4 12384] R1 RapportCerberus_55550;RapportCerberus_55550;c:\programdata\trusteer\rapport\store\exts\rapportcerberus\baseline\RapportCerberus32_55550.sys [2013-6-20 330960] R1 RapportEI;RapportEI;c:\program files\trusteer\rapport\bin\RapportEI.sys [2013-6-20 148688] R1 RapportPG;RapportPG;c:\program files\trusteer\rapport\bin\RapportPG.sys [2013-6-20 222192] R2 ABBYY.Licensing.FineReader.Sprint.9.0;ABBYY FineReader 9.0 Sprint Licensing Service;c:\program files\common files\abbyy\finereadersprint\9.00\licensing\NetworkLicenseServer.exe [2009-5-14 759048] R2 DymoPnpService;DYMO PnP Service;c:\program files\dymo\dymo label software\DymoPnpService.exe [2012-10-9 32368] R2 EPSON_PM_RPCV4_04;EPSON V3 Service4(04);c:\program files\common files\epson\epw!3 ssrp\E_S50RP7.EXE [2013-4-24 142432] R2 EpsonCustomerResearchParticipation;EpsonCustomerResearchParticipation;c:\program files\epson\epsoncustomerresearchparticipation\EPCP.exe [2012-10-29 547968] R2 ezSharedSvc;Easybits Shared Services for Windows;c:\windows\system32\svchost.exe -k netsvcs [2008-1-21 21504] R2 F-Secure Gatekeeper Handler Starter;FSGKHS;c:\program files\talktalk\security\anti-virus\fsgk32st.exe [2012-5-4 215648] R2 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-1-21 21504] R2 MBAMScheduler;MBAMScheduler;c:\program files\malwarebytes' anti-malware\mbamscheduler.exe [2013-7-24 418376] R2 RapportMgmtService;Rapport Management Service;c:\program files\trusteer\rapport\bin\RapportMgmtService.exe [2013-6-20 1435928] R2 Recovery Service for Windows;Recovery Service for Windows;c:\program files\sminst\BLService.exe [2008-10-27 365952] R2 Skype C2C Service;Skype C2C Service;c:\programdata\skype\toolbars\skype c2c service\c2c_service.exe [2013-7-12 3289472] R2 sprtsvc_TalkTalk;SupportSoft Sprocket Service (TalkTalk);c:\program files\talktalk\bin\sprtsvc.exe [2007-10-12 202016] R2 tgsrvc_TalkTalk;SupportSoft Repair Service (TalkTalk);c:\program files\common files\supportsoft\bin\tgsrvc.exe [2007-8-2 148768] R2 WDBackup;WD Backup;c:\program files\western digital\wd smartware\WDBackupEngine.exe [2012-12-20 1155088] R2 WDDriveService;WD Drive Manager;c:\program files\western digital\wd drive manager\WDDriveService.exe [2012-12-20 248840] R2 WDRulesService;WD Rules;c:\program files\western digital\wd smartware\WDRulesEngine.exe [2012-12-20 1178128] R3 F-Secure Gatekeeper;F-Secure Gatekeeper;c:\program files\talktalk\security\anti-virus\minifilter\fsgk.sys [2012-5-4 145856] R3 FSORSPClient;F-Secure ORSP Client;c:\program files\talktalk\security\orsp client\fsorsp.exe [2012-5-4 60352] R3 IntcHdmiAddService;Intel® High Definition Audio HDMI;c:\windows\system32\drivers\IntcHdmi.sys [2008-6-29 112128] R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2013-7-24 22856] S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384] S2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2013-7-24 701512] S2 SkypeUpdate;Skype Updater;c:\program files\skype\updater\Updater.exe [2012-7-13 160944] S3 Com4QLBEx;Com4QLBEx;c:\program files\hewlett-packard\hp quick launch buttons\Com4QLBEx.exe [2008-10-27 193840] S3 GamesAppService;GamesAppService;c:\program files\wildtangent games\app\GamesAppService.exe [2010-10-12 206072] S3 ivusb;Initio Driver for USB Default Controller;c:\windows\system32\drivers\ivusb.sys [2010-7-29 25112] S3 MatSvc;Microsoft Automated Troubleshooting Service;c:\program files\microsoft fix it center\Matsvc.exe [2011-6-13 267568] S3 McComponentHostService;McAfee Security Scan Component Host Service;c:\program files\mcafee security scan\2.0.181\McCHSvc.exe [2010-1-15 227232] S3 Ser2plx86;Prolific Serial port WDF driver;c:\windows\system32\drivers\ser2pl.sys [2012-7-30 132608] S3 StkCMini;Syntek AVStream USB2.0 ATV;c:\windows\system32\drivers\StkCMini.sys [2013-3-4 1579144] S3 StkMini;AVerMedia DVD EZMaker USB Plus Video Capture;c:\windows\system32\drivers\StkMini.sys [2005-12-13 186112] S3 WDC_SAM;WD SCSI Pass Thru driver;c:\windows\system32\drivers\wdcsam.sys [2012-12-20 11520] S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2013-4-18 754856] S3 WSDScan;WSD Scan Support via UMB;c:\windows\system32\drivers\WSDScan.sys [2009-10-24 19968] S4 F-Secure Filter;F-Secure File System Filter;c:\program files\talktalk\security\anti-virus\win2k\fsfilter.sys [2012-5-4 39776] S4 F-Secure Recognizer;F-Secure File System Recognizer;c:\program files\talktalk\security\anti-virus\win2k\fsrec.sys [2012-5-4 25184] . =============== Created Last 30 ================ . 2013-07-24 16:07:15 -------- d-----w- c:\windows\ERUNT 2013-07-24 10:26:43 54016 ----a-w- c:\windows\system32\drivers\eyhgvssy.sys 2013-07-24 09:24:26 -------- d-----w- c:\program files\VS Revo Group 2013-07-24 09:14:24 -------- d-----w- c:\program files\NT Registry Optimizer 2013-07-24 08:49:15 -------- d-----w- c:\users\terry\appdata\roaming\Malwarebytes 2013-07-24 08:48:59 -------- d-----w- c:\programdata\Malwarebytes 2013-07-24 08:48:56 22856 ----a-w- c:\windows\system32\drivers\mbam.sys 2013-07-24 08:48:56 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware 2013-07-23 13:52:19 7143960 ----a-w- c:\programdata\microsoft\windows defender\definition updates\{96823a66-9680-4132-8b60-8b80aaae3a01}\mpengine.dll 2013-07-20 17:04:43 505344 ----a-w- c:\windows\system32\qedit.dll 2013-07-20 17:04:04 2049024 ----a-w- c:\windows\system32\win32k.sys 2013-07-20 17:03:57 798208 ----a-w- c:\windows\system32\FntCache.dll 2013-07-20 17:03:57 1069056 ----a-w- c:\windows\system32\DWrite.dll 2013-07-20 17:03:56 486400 ----a-w- c:\windows\system32\d3d10level9.dll 2013-07-20 17:03:56 219648 ----a-w- c:\windows\system32\d3d10_1core.dll 2013-07-20 17:03:56 189952 ----a-w- c:\windows\system32\d3d10core.dll 2013-07-20 17:03:56 1029120 ----a-w- c:\windows\system32\d3d10.dll 2013-07-20 17:03:55 683008 ----a-w- c:\windows\system32\d2d1.dll 2013-07-20 17:03:55 1172480 ----a-w- c:\windows\system32\d3d10warp.dll 2013-07-20 17:03:54 160768 ----a-w- c:\windows\system32\d3d10_1.dll 2013-07-20 17:03:03 1548288 ----a-w- c:\windows\system32\WMVDECOD.DLL 2013-07-20 17:02:05 983552 ----a-w- c:\program files\windows journal\JNTFiltr.dll 2013-07-20 17:02:05 964608 ----a-w- c:\program files\windows journal\JNWDRV.dll 2013-07-20 17:02:05 936960 ----a-w- c:\program files\common files\microsoft shared\ink\journal.dll 2013-07-20 17:02:05 1218048 ----a-w- c:\program files\windows journal\NBDoc.DLL . ==================== Find3M ==================== . 2013-07-22 18:44:16 71048 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl 2013-07-22 18:44:16 692104 ----a-w- c:\windows\system32\FlashPlayerApp.exe 2013-06-19 23:40:54 97008 ----a-w- c:\windows\system32\drivers\RapportKELL.sys 2013-06-12 20:48:23 867240 ----a-w- c:\windows\system32\npDeployJava1.dll 2013-06-12 20:48:17 789416 ----a-w- c:\windows\system32\deployJava1.dll 2013-06-12 20:48:00 94632 ----a-w- c:\windows\system32\WindowsAccessBridge.dll 2013-06-04 04:17:26 52736 ----a-w- c:\windows\apppatch\iebrshim.dll 2013-05-29 01:50:14 1800704 ----a-w- c:\windows\system32\jscript9.dll 2013-05-29 01:41:52 1427968 ----a-w- c:\windows\system32\inetcpl.cpl 2013-05-29 01:41:08 1129472 ----a-w- c:\windows\system32\wininet.dll 2013-05-29 01:37:15 142848 ----a-w- c:\windows\system32\ieUnatt.exe 2013-05-29 01:36:09 420864 ----a-w- c:\windows\system32\vbscript.dll 2013-05-29 01:33:22 2382848 ----a-w- c:\windows\system32\mshtml.tlb 2013-05-08 04:37:21 905576 ----a-w- c:\windows\system32\drivers\tcpip.sys 2013-05-02 22:03:36 3603832 ----a-w- c:\windows\system32\ntkrnlpa.exe 2013-05-02 22:03:36 3551096 ----a-w- c:\windows\system32\ntoskrnl.exe 2013-05-02 04:04:25 443904 ----a-w- c:\windows\system32\win32spl.dll 2013-05-02 04:03:42 37376 ----a-w- c:\windows\system32\printcom.dll 2013-05-02 01:06:08 238872 ------w- c:\windows\system32\MpSigStub.exe 2013-05-01 02:59:12 94208 ----a-w- c:\windows\system32\QuickTimeVR.qtx 2013-05-01 02:59:12 69632 ----a-w- c:\windows\system32\QuickTime.qts 2013-04-29 16:30:05 73224 ----a-w- c:\windows\system32\drivers\fsdfw.sys . ============= FINISH: 18:19:43.74 =============== . UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG. IF REQUESTED, ZIP IT UP & ATTACH IT . DDS (Ver_2012-11-20.01) . Microsoft® Windows Vista™ Home Premium Boot Device: \Device\HarddiskVolume1 Install Date: 27/12/2008 09:37:27 System Uptime: 24/07/2013 17:46:36 (1 hours ago) . Motherboard: Wistron | | 360C Processor: Intel® Pentium® Dual CPU T3400 @ 2.16GHz | CPU | 2166/667mhz . ==== Disk Partitions ========================= . C: is FIXED (NTFS) - 222 GiB total, 121.258 GiB free. D: is FIXED (NTFS) - 11 GiB total, 1.784 GiB free. E: is CDROM () . ==== Disabled Device Manager Items ============= . ==== System Restore Points =================== . RP729: 21/06/2013 10:15:02 - Windows Update RP730: 22/06/2013 00:00:01 - Scheduled Checkpoint RP731: 23/06/2013 12:38:41 - Scheduled Checkpoint RP734: 28/06/2013 18:44:18 - Windows Update RP735: 02/07/2013 10:52:46 - Windows Update RP736: 02/07/2013 13:14:35 - Removed Rapport RP737: 02/07/2013 13:20:55 - Removed Rapport RP738: 02/07/2013 13:24:55 - Removed Rapport RP739: 06/07/2013 15:29:50 - Windows Update RP740: 07/07/2013 20:09:44 - Scheduled Checkpoint RP741: 10/07/2013 14:35:45 - Scheduled Checkpoint RP742: 11/07/2013 10:25:43 - Scheduled Checkpoint RP743: 20/07/2013 17:56:28 - Windows Update RP744: 21/07/2013 03:01:21 - Windows Update RP745: 21/07/2013 10:01:16 - Removed Epson Event Manager RP746: 21/07/2013 10:10:07 - Windows Update RP747: 22/07/2013 09:20:39 - Scheduled Checkpoint RP749: 24/07/2013 11:24:12 - Revo Uninstaller's restore point - SpecialSavings RP751: 24/07/2013 11:28:07 - Revo Uninstaller's restore point - AOL Toolbar 5.0 RP753: 24/07/2013 11:33:17 - Revo Uninstaller's restore point - Produtools Manuals 2.1 B Toolbar RP749: 24/07/2013 16:39:49 - Revo Uninstaller's restore point - Produtools Manuals 2.1 B Toolbar RP751: 24/07/2013 16:41:27 - Revo Uninstaller's restore point - Smilebox RP753: 24/07/2013 16:43:53 - Revo Uninstaller's restore point - SpecialSavings RP755: 24/07/2013 16:45:12 - Revo Uninstaller's restore point - Updater Service RP757: 24/07/2013 16:48:26 - Revo Uninstaller's restore point - CCleaner . ==== Installed Programs ====================== . Update for Microsoft Office 2007 (KB2508958) 7-Zip 9.20 ABBYY FineReader 9.0 Sprint Acrobat.com Activation Assistant for the 2007 Microsoft Office suites ActiveCheck component for HP Active Support Library ActiveHome Adobe AIR Adobe Flash Player 11 ActiveX Adobe Photoshop Elements 2.0 Adobe Reader X (10.1.7) Adobe Shockwave Player AOL Toolbar 5.0 Apple Application Support Apple Mobile Device Support Apple Software Update Applet_App Applet_Copy Applet_Email Applet_Epp Applet_File Applet_OCR Applet_Photoshop Applet_Web Atheros Driver Installation Program Belarc Advisor 8.2 Bonjour Cisco EAP-FAST Module Cisco LEAP Module Cisco PEAP Module Compatibility Pack for the 2007 Office system Conexant HD Audio Copy Utility CutePDF Writer 3.0 CyberLink DVD Suite CyberLink YouCam Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition Dropbox DVD EZMaker USB Plus Driver DYMO Label Software DYMO Label v.8 EPSON Attach To Email Epson Connect Guide Epson Connect Printer Setup Epson Customer Research Participation EPSON Darkroom Print Epson E-Web Print EPSON Easy Photo Print Epson Easy Photo Print 2 Epson Easy Photo Print Plug-in for PMB(Picture Motion Browser) Epson FAX Utility EPSON File Manager Epson Network Guide XP-850 Series Epson PC-FAX Driver EPSON Photo Print EPSON Print CD EPSON Printer Finder EPSON Printer Software EPSON RAW Print EPSON Scan Assistant EPSON Smart Panel EPSON TWAIN 5 Epson User's Guide XP-850 Series EPSON Web-To-Page EPSON XP-850 Series Printer Uninstall EpsonNet Print ESPR800 Reference Guide ESU for Microsoft Vista F-Secure PSC Prerequisites Family Tree Maker 2012 Family Tree Maker 2012 Welcome Pack GearDrvs Google Chrome Google Earth Google Toolbar for Internet Explorer Google Update Helper HDAUDIO Soft Data Fax Modem with SmartCP Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595) Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484) HP Active Support Library HP Customer Experience Enhancements HP Doc Viewer HP DVD Play 3.7 HP Help and Support HP Quick Launch Buttons 6.40 H2 HP Total Care Advisor HP Update HP User Guides 0118 HP Wireless Assistant HPAsset component for HP Active Support Library HPNetworkAssistant HPTCSSetup iCloud Image Resizer for Windows InPixio Photo Maximizer Pro Intel® Graphics Media Accelerator Driver Internet Explorer (Enable DEP) iTunes Jacquie Lawson Circus Jacquie Lawson London Advent Calendar Java 7 Update 25 Java Auto Updater LabelPrint LightScribe System Software 1.14.17.1 LiveUpdate 3.2 (Symantec Corporation) LiveUpdate Notice (Symantec Corporation) Malwarebytes Anti-Malware version 1.75.0.1300 McAfee Security Scan Plus Microsoft .NET Framework 3.5 SP1 Microsoft .NET Framework 4 Client Profile Microsoft .NET Framework 4 Extended Microsoft Fix it Center Microsoft Money Microsoft Money System Pack Microsoft Office 2007 Primary Interop Assemblies Microsoft Office 2007 Service Pack 3 (SP3) Microsoft Office 2010 Service Pack 1 (SP1) Microsoft Office 97, Standard Edition Microsoft Office Access MUI (English) 2010 Microsoft Office Access Setup Metadata MUI (English) 2010 Microsoft Office Excel MUI (English) 2007 Microsoft Office Excel MUI (English) 2010 Microsoft Office File Validation Add-In Microsoft Office Groove MUI (English) 2010 Microsoft Office Home and Student 2007 Microsoft Office InfoPath MUI (English) 2010 Microsoft Office Live Add-in 1.5 Microsoft Office OneNote MUI (English) 2007 Microsoft Office OneNote MUI (English) 2010 Microsoft Office Outlook MUI (English) 2010 Microsoft Office PowerPoint MUI (English) 2007 Microsoft Office PowerPoint MUI (English) 2010 Microsoft Office PowerPoint Viewer 2007 (English) Microsoft Office Professional Plus 2010 Microsoft Office Proof (English) 2007 Microsoft Office Proof (English) 2010 Microsoft Office Proof (French) 2007 Microsoft Office Proof (French) 2010 Microsoft Office Proof (Spanish) 2007 Microsoft Office Proof (Spanish) 2010 Microsoft Office Proofing (English) 2007 Microsoft Office Proofing (English) 2010 Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3) Microsoft Office Publisher MUI (English) 2010 Microsoft Office Shared MUI (English) 2007 Microsoft Office Shared MUI (English) 2010 Microsoft Office Shared Setup Metadata MUI (English) 2007 Microsoft Office Shared Setup Metadata MUI (English) 2010 Microsoft Office Word MUI (English) 2007 Microsoft Office Word MUI (English) 2010 Microsoft Publisher 2002 Microsoft Silverlight Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 Microsoft Visual C++ 2005 Redistributable Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 Microsoft Works Microsoft Works 2004 Setup Launcher MobileMe Control Panel MSXML 4.0 SP2 (KB954430) MSXML 4.0 SP2 (KB973688) muvee Reveal My CEWE Photo World My HP Games NETGEAR Powerline Utility NetWaiting Norton 360 Norton Internet Security NTREGOPT 1.1j OGA Notifier 2.0.0048.0 ONE CHANNEL USB DVR Picasa 3 PIF DESIGNER PL-2303 USB-to-Serial Power2Go PowerDirector PowerProducer QuickTime Rapport Realtek 8169 8168 8101E 8102E Ethernet Driver Realtek USB 2.0 Card Reader RescuePRO Deluxe 4.0 Safari SanDiskSecureAccess_Manager.exe ScanToWeb Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111) Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424) Security Update for Microsoft .NET Framework 3.5 SP1 (KB2736416) Security Update for Microsoft .NET Framework 3.5 SP1 (KB2840629) Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708) Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663) Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870) Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636) Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078) Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121) Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870) Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351) Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368) Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2) Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405) Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827) Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449) Security Update for Microsoft .NET Framework 4 Client Profile (KB2736428) Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019) Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595) Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642) Security Update for Microsoft .NET Framework 4 Client Profile (KB2804576) Security Update for Microsoft .NET Framework 4 Client Profile (KB2832407) Security Update for Microsoft .NET Framework 4 Client Profile (KB2835393) Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628) Security Update for Microsoft .NET Framework 4 Extended (KB2487367) Security Update for Microsoft .NET Framework 4 Extended (KB2656351) Security Update for Microsoft .NET Framework 4 Extended (KB2736428) Security Update for Microsoft .NET Framework 4 Extended (KB2742595) Security Update for Microsoft Excel 2010 (KB2597126) 32-Bit Edition Security Update for Microsoft Filter Pack 2.0 (KB2553501) 32-Bit Edition Security Update for Microsoft InfoPath 2010 (KB2687422) 32-Bit Edition Security Update for Microsoft InfoPath 2010 (KB2760406) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2596615) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2687309) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2687311) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2687499) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2760416) 32-Bit Edition Security Update for Microsoft Office 2010 (KB2553091) Security Update for Microsoft Office 2010 (KB2553096) Security Update for Microsoft Office 2010 (KB2553371) 32-Bit Edition Security Update for Microsoft Office 2010 (KB2553447) 32-Bit Edition Security Update for Microsoft Office 2010 (KB2589320) 32-Bit Edition Security Update for Microsoft Office 2010 (KB2598243) 32-Bit Edition Security Update for Microsoft Office 2010 (KB2687276) 32-Bit Edition Security Update for Microsoft Office 2010 (KB2687501) 32-Bit Edition Security Update for Microsoft Office 2010 (KB2687510) 32-Bit Edition Security Update for Microsoft Office Excel 2007 (KB2687307) 32-Bit Edition Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition Security Update for Microsoft Office Word 2007 (KB2760421) 32-Bit Edition Security Update for Microsoft OneNote 2010 (KB2760600) 32-Bit Edition Security Update for Microsoft Publisher 2010 (KB2553147) 32-Bit Edition Security Update for Microsoft Visio 2010 (KB2810068) 32-Bit Edition Security Update for Microsoft Visio Viewer 2010 (KB2687505) 32-Bit Edition Security Update for Microsoft Word 2010 (KB2760410) 32-Bit Edition Security Update for Windows Media Encoder (KB2447961) Serif PhotoPlus Starter Edition 3 Skype Click to Call Skype™ 5.10 Snapshot Viewer Software Updater Spelling Dictionaries Support For Adobe Reader 9 SPORE Creature Creator Trial Edition Sunny Data Control Synaptics Pointing Device Driver System Checkup 3.4 TalkTalk Security TextBridge Pro 8.0 Trusteer Endpoint Protection Update for 2007 Microsoft Office System (KB967642) Update for Microsoft .NET Framework 3.5 SP1 (KB2836940) Update for Microsoft .NET Framework 3.5 SP1 (KB963707) Update for Microsoft .NET Framework 4 Client Profile (KB2468871) Update for Microsoft .NET Framework 4 Client Profile (KB2533523) Update for Microsoft .NET Framework 4 Client Profile (KB2600217) Update for Microsoft .NET Framework 4 Client Profile (KB2836939) Update for Microsoft .NET Framework 4 Extended (KB2468871) Update for Microsoft .NET Framework 4 Extended (KB2533523) Update for Microsoft .NET Framework 4 Extended (KB2600217) Update for Microsoft .NET Framework 4 Extended (KB2836939) Update for Microsoft Office 2007 Help for Common Features (KB963673) Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition Update for Microsoft Office 2010 (KB2553065) Update for Microsoft Office 2010 (KB2553092) Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition Update for Microsoft Office 2010 (KB2553378) 32-Bit Edition Update for Microsoft Office 2010 (KB2566458) Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition Update for Microsoft Office 2010 (KB2598242) 32-Bit Edition Update for Microsoft Office 2010 (KB2687503) 32-Bit Edition Update for Microsoft Office 2010 (KB2687509) 32-Bit Edition Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition Update for Microsoft Office 2010 (KB2767886) 32-Bit Edition Update for Microsoft Office Excel 2007 Help (KB963678) Update for Microsoft Office OneNote 2007 Help (KB963670) Update for Microsoft Office Powerpoint 2007 Help (KB963669) Update for Microsoft Office Script Editor Help (KB963671) Update for Microsoft Office Word 2007 Help (KB963665) Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition Update for Microsoft Outlook 2010 (KB2597090) 32-Bit Edition Update for Microsoft Outlook 2010 (KB2687623) 32-Bit Edition Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition Update for Microsoft PowerPoint 2010 (KB2598240) 32-Bit Edition Update for Microsoft SharePoint Workspace 2010 (KB2589371) 32-Bit Edition Update Installer for WildTangent Games App USB2.0 Grabber WD SmartWare WildTangent Games App (HP Games) Windows Live ID Sign-in Assistant Windows Media Encoder 9 Series . ==== Event Viewer Messages From Past Week ======== . 24/07/2013 17:50:32, Error: Service Control Manager [7001] - The Windows Image Acquisition (WIA) service depends on the Shell Hardware Detection service which failed to start because of the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it. 24/07/2013 17:50:32, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service stisvc with arguments "" in order to run the server: {A1F4E726-8CF1-11D1-BF92-0060081ED811} 24/07/2013 17:48:37, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: ccSet_N360 24/07/2013 17:48:37, Error: Service Control Manager [7000] - The Parallel port driver service failed to start due to the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it. 24/07/2013 17:48:24, Error: Microsoft-Windows-SharedAccess_NAT [34001] - The ICS_IPV6 failed to configure IPv6 stack. 24/07/2013 17:48:24, Error: Microsoft-Windows-SharedAccess_NAT [30013] - The DHCP allocator has disabled itself on IP address 192.168.1.9, since the IP address is outside the 192.168.0.0/255.255.255.0 scope from which addresses are being allocated to DHCP clients. To enable the DHCP allocator on this IP address, change the scope to include the IP address, or change the IP address to fall within the scope. . ==== End Of File ===========================

Am running MBAM. Hopefully nearly finished and will be clear I hope. PC still takes a long time to start up but is that just because it's old? Certainly running better than before. Malwarebytes Anti-Malware (PRO) 1.75.0.1300www.malwarebytes.org Database version: v2013.07.24.03 Windows Vista Service Pack 2 x86 NTFSInternet Explorer 9.0.8112.16421Terry :: TERRY-PORTABLE [administrator] Protection: Disabled 24/07/2013 17:55:43mbam-log-2013-07-24 (17-55-43).txt Scan type: Quick scanScan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUMScan options disabled: P2PObjects scanned: 231830Time elapsed: 19 minute(s), 50 second(s) Memory Processes Detected: 0(No malicious items detected) Memory Modules Detected: 0(No malicious items detected) Registry Keys Detected: 0(No malicious items detected) Registry Values Detected: 0(No malicious items detected) Registry Data Items Detected: 0(No malicious items detected) Folders Detected: 0(No malicious items detected) Files Detected: 0(No malicious items detected) (end)

Have chosen to turn windows firewall back on. Is it as secure?

Not yetdone MBAM but windows firewall has turned itself off as has talktalk security after I finished the Adw delete... Anything to worry about?

# AdwCleaner v2.306 - Logfile created 07/24/2013 at 17:45:14 # Updated 19/07/2013 by Xplode # Operating system : Windows Vista Home Premium Service Pack 2 (32 bits) # User : Terry - TERRY-PORTABLE # Boot Mode : Normal # Running from : C:\Users\Terry\Desktop\AdwCleaner.exe # Option [Delete] ***** [services] ***** ***** [Files / Folders] ***** Folder Deleted : C:\Users\Terry\AppData\Local\PackageAware ***** [Registry] ***** Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\{79A765E1-C399-405B-85AF-466F52E918B0} Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\SpecialSavings Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\Updater Service Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497} Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{898EA8C8-E7FF-479B-8935-AEC46303B9E5} Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497} Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{761F6A83-F007-49E4-8EAC-CDB6808EF06F} Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{898EA8C8-E7FF-479B-8935-AEC46303B9E5} Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{97D69524-BB57-4185-9C7F-5F05593B771A} Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497} Key Deleted : HKLM\SOFTWARE\Classes\Interface\{6E4C89CF-3061-4EE4-B22A-B7A8AAEA5CB3} Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Extensions\{898EA8C8-E7FF-479B-8935-AEC46303B9E5} Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Extensions\{A69A551A-1AAE-4B67-8C2E-52F8B8A19504} Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497} Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\063A857434EDED11A893800002C0A966 Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\e64add651a55408b9272e6c2a59610a3 ***** [internet Browsers] ***** -\\ Internet Explorer v9.0.8112.16496 [OK] Registry is clean. -\\ Google Chrome v28.0.1500.72 File : C:\Users\Terry\AppData\Local\Google\Chrome\User Data\Default\Preferences [OK] File is clean. ************************* AdwCleaner[s1].txt - [2395 octets] - [24/07/2013 17:45:14] ########## EOF - C:\AdwCleaner[s1].txt - [2455 octets] ##########

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Junkware Removal Tool (JRT) by Thisisu Version: 5.2.2 (07.22.2013:2) OS: Windows Vista Home Premium x86 Ran by Terry on 24/07/2013 at 17:07:28.18 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~ Services Successfully stopped: [service] ibupdaterservice Successfully deleted: [service] ibupdaterservice ~~~ Registry Values Successfully repaired: [Registry Value] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main\\Start Page Successfully repaired: [Registry Value] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main\\Default_Page_URL Successfully repaired: [Registry Value] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main\\Default_Page_URL ~~~ Registry Keys Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\clsid\{3c471948-f874-49f5-b338-4f214a2ee0b1} Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\interface\{79fb5fc8-44b9-4af5-badd-cce547f953e5} Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\conduit Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\conduit Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\produtools_manuals_2.1_b Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\produtools_manuals_2.1_b Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\yahoopartnertoolbar Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\AppDataLow\software\conduit Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\AppDataLow\software\conduitsearchscopes Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\AppDataLow\software\pricegong Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\AppDataLow\software\produtools_manuals_2.1_b Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\AppDataLow\software\smartbar Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\AppDataLow\toolbar Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\windows\currentversion\ext\stats\{1d4db7d2-6ec9-47a3-bd87-1e41684e07bb} Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\applications\ilividsetupv1.exe Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\classes\Toolbar.CT3282146 Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{1CAF3A2F-1BF4-4646-847E-33866A38E875} Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{afdbddaa-5d3f-42ee-b79c-185a7020515b} Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{D98DC2F0-90A9-4F5B-A1DB-0B550A50A764} Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{EB745F83-B756-48F3-9B77-5BD5762E4B1E} Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{afdbddaa-5d3f-42ee-b79c-185a7020515b} Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{D98DC2F0-90A9-4F5B-A1DB-0B550A50A764} Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{EB745F83-B756-48F3-9B77-5BD5762E4B1E} ~~~ Files Successfully deleted: [File] "C:\end" ~~~ Folders Successfully deleted: [Folder] "C:\ProgramData\trymedia" Successfully deleted: [Folder] "C:\Users\Terry\AppData\Roaming\registry mechanic" Successfully deleted: [Folder] "C:\Users\Terry\appdata\local\conduit" Successfully deleted: [Folder] "C:\Users\Terry\appdata\local\ilivid player" Successfully deleted: [Folder] "C:\Users\Terry\appdata\locallow\conduit" Successfully deleted: [Folder] "C:\Users\Terry\appdata\locallow\pricegong" Successfully deleted: [Folder] "C:\Users\Terry\appdata\locallow\produtools_manuals_2.1_b" Successfully deleted: [Folder] "C:\Program Files\conduit" Successfully deleted: [Folder] "C:\Program Files\produtools_manuals_2.1_b" Successfully deleted: [Folder] "C:\Program Files\registry mechanic" Successfully deleted: [Folder] "C:\ProgramData\ask" ~~~ Event Viewer Logs were cleared ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Scan was completed on 24/07/2013 at 17:41:30.85 End of JRT log ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Should I also remove McAfee Security scan plus if I am keeping talktalk security?

still can't find norton 360 or internet security via the control panel program and features list.

Norton 360 and norton internet security don't come up on the revouninstaller list. How do I remove them?

Which registry cleaners are on here? I did run a registry optimiser which according to another helpdesk is quite safe - ntregopt. Other than that what should I remove? It's not my laptop so I'm not totally familiar with what is on here!

Thanks Borislav, I had already done a new MBAM quick scan but not deleted or altered anything at all. It came up with PUP.InstallBrain. I resume this infection is trying to be clever! Scan results - Malwarebytes Anti-Malware (PRO) 1.75.0.1300www.malwarebytes.org Database version: v2013.07.24.03 Windows Vista Service Pack 2 x86 NTFSInternet Explorer 9.0.8112.16421Terry :: TERRY-PORTABLE [administrator] Protection: Enabled 24/07/2013 12:46:22MBAM-log-2013-07-24 (16-10-01).txt Scan type: Quick scanScan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUMScan options disabled: P2PObjects scanned: 231937Time elapsed: 11 minute(s), 11 second(s) Memory Processes Detected: 0(No malicious items detected) Memory Modules Detected: 0(No malicious items detected) Registry Keys Detected: 2HKLM\SYSTEM\CurrentControlSet\Services\IBUpdaterService (PUP.InstallBrain) -> No action taken.HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Updater Service (PUP.InstallBrain) -> No action taken. Registry Values Detected: 0(No malicious items detected) Registry Data Items Detected: 0(No malicious items detected) Folders Detected: 0(No malicious items detected) Files Detected: 1C:\ProgramData\IBUPDATERSERVICE\ibsvc.exe (PUP.InstallBrain) -> No action taken. (end) DDS (Ver_2012-11-20.01) - NTFS_x86 Internet Explorer: 9.0.8112.16496 BrowserJavaVersion: 10.25.2Run by Terry at 16:10:49 on 2013-07-24Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.44.1033.18.3002.943 [GMT 1:00].AV: TalkTalk Security 9.01 *Enabled/Updated* {15414183-282E-D62C-CA37-EF24860A2F17}SP: TalkTalk Security 9.01 *Enabled/Updated* {AE20A067-0E14-D9A2-F087-D456FD8D65AA}SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}FW: TalkTalk Security 9.01 *Enabled* {2D7AC0A6-6241-D774-E168-461178D9686C}.============== Running Processes ================.C:\Windows\system32\wininit.exeC:\Windows\system32\lsm.exeC:\Windows\system32\SLsvc.exeC:\Windows\system32\WLANExt.exeC:\Windows\System32\spoolsv.exeC:\Program Files\Common Files\ABBYY\FineReaderSprint\9.00\Licensing\NetworkLicenseServer.exeC:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exeC:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exeC:\Program Files\Bonjour\mDNSResponder.exeC:\Program Files\DYMO\DYMO Label Software\DymoPnpService.exeC:\Program Files\EPSON\EpsonCustomerResearchParticipation\EPCP.exeC:\Program Files\Common Files\EPSON\EPW!3 SSRP\E_S50RP7.EXEC:\Program Files\TalkTalk\Security\Anti-Virus\fsgk32st.exeC:\Program Files\TalkTalk\Security\Common\FSMA32.EXEC:\Program Files\TalkTalk\Security\Anti-Virus\FSGK32.EXEC:\Program Files\TalkTalk\Security\Common\FSHDLL32.EXEC:\Program Files\Common Files\LightScribe\LSSrvc.exeC:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exeC:\Program Files\Common Files\PC Tools\sMonitor\StartManSvc.exeC:\Program Files\SMINST\BLService.exeC:\Program Files\CyberLink\Shared files\RichVideo.exeC:\ProgramData\Skype\Toolbars\Skype C2C Service\c2c_service.exeC:\Program Files\TalkTalk\bin\sprtsvc.exeC:\Program Files\Common Files\Supportsoft\bin\tgsrvc.exeC:\Program Files\Western Digital\WD Drive Manager\WDDriveService.exeC:\Program Files\Western Digital\WD SmartWare\WDRulesEngine.exeC:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXEC:\Windows\system32\SearchIndexer.exeC:\Windows\system32\DRIVERS\xaudio.exeC:\Program Files\Western Digital\WD SmartWare\WDBackupEngine.exeC:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exeC:\Program Files\TalkTalk\Security\ORSP Client\fsorsp.exeC:\Program Files\TalkTalk\Security\FWES\Program\fsdfwd.exeC:\Windows\System32\alg.exeC:\Program Files\TalkTalk\Security\Anti-Virus\fssm32.exeC:\Windows\system32\Dwm.exeC:\Windows\system32\taskeng.exeC:\Windows\system32\taskeng.exeC:\Windows\Explorer.EXEC:\Windows\system32\igfxsrvc.exeC:\Program Files\Malwarebytes' Anti-Malware\mbamscheduler.exeC:\Program Files\iTunes\iTunesHelper.exeC:\Windows\WindowsMobile\wmdSync.exeC:\Program Files\Western Digital\WD Quick View\WDDMStatus.exeC:\Program Files\Epson Software\FAX Utility\FUFAXRCV.exeC:\Program Files\Epson Software\FAX Utility\FUFAXSTM.exeC:\Program Files\TalkTalk\Security\Anti-Virus\fsav32.exeC:\Program Files\Epson Software\Event Manager\EEventManager.exeC:\Program Files\Common Files\Java\Java Update\jusched.exeC:\Users\Terry\AppData\Roaming\SanDisk\SanDiskSecureAccess_Manager.exec:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exeC:\Program Files\iPod\bin\iPodService.exeC:\Program Files\Malwarebytes' Anti-Malware\mbam.exeC:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exeC:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exeC:\Program Files\Google\Chrome\Application\chrome.exeC:\Program Files\Google\Chrome\Application\chrome.exeC:\Program Files\Google\Chrome\Application\chrome.exeC:\Program Files\Google\Chrome\Application\chrome.exeC:\Program Files\Google\Chrome\Application\chrome.exeC:\Windows\system32\SearchProtocolHost.exeC:\Windows\system32\SearchFilterHost.exeC:\Windows\system32\wbem\wmiprvse.exeC:\Windows\system32\svchost.exe -k DcomLaunchC:\Windows\system32\svchost.exe -k rpcssC:\Windows\System32\svchost.exe -k secsvcsC:\Windows\System32\svchost.exe -k LocalServiceNetworkRestrictedC:\Windows\System32\svchost.exe -k LocalSystemNetworkRestrictedC:\Windows\system32\svchost.exe -k netsvcsC:\Windows\system32\svchost.exe -k GPSvcGroupC:\Windows\system32\svchost.exe -k LocalServiceC:\Windows\system32\svchost.exe -k NetworkServiceC:\Windows\system32\svchost.exe -k LocalServiceNoNetworkC:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestrictedC:\Windows\System32\svchost.exe -k WerSvcGroupC:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonationC:\Windows\system32\svchost.exe -k WindowsMobile.============== Pseudo HJT Report ===============.uURLSearchHooks: Produtools Manuals 2.1 B Toolbar: {6c3d3bd4-75f8-4283-bb97-1e22c4c090df} - c:\program files\produtools_manuals_2.1_b\prxtbProd.dllmURLSearchHooks: Produtools Manuals 2.1 B Toolbar: {6c3d3bd4-75f8-4283-bb97-1e22c4c090df} - c:\program files\produtools_manuals_2.1_b\prxtbProd.dllBHO: E-Web Print: {201CF130-E29C-4E5C-A73F-CD197DEFA6AE} - c:\program files\epson software\e-web print\ewps_tb.dllBHO: Produtools Manuals 2.1 B Toolbar: {6c3d3bd4-75f8-4283-bb97-1e22c4c090df} - c:\program files\produtools_manuals_2.1_b\prxtbProd.dllBHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - c:\program files\microsoft office\office14\GROOVEEX.DLLBHO: SpecialSavings: {74F475FA-6C75-43BD-AAB9-ECDA6184F600} - BHO: Java Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre7\bin\ssv.dllBHO: AOL Toolbar BHO: {7C554162-8CB7-45A4-B8F4-8EA1C75885F9} - BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dllBHO: Easy Photo Print: {9421DD08-935F-4701-A9CA-22DF90AC4EA6} - c:\program files\epson software\easy photo print\EPTBL.dllBHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\google toolbar\GoogleToolbar_32.dllBHO: Skype Browser Helper: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dllBHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - c:\program files\microsoft office\office14\URLREDIR.DLLBHO: Browsing Protection Class: {C6867EB7-8350-4856-877F-93CF8AE3DC9C} - c:\program files\talktalk\security\nrs\iescript\baselitmus.dllBHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre7\bin\jp2ssv.dllBHO: EpsonToolBandKicker Class: {E99421FB-68DD-40F0-B4AC-B7027CAE2F1A} - c:\program files\epson\epson web-to-page\EPSON Web-To-Page.dllBHO: {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - <orphaned>TB: AOL Toolbar: {DE9C389F-3316-41A7-809B-AA305ED9D922} - TB: Google Toolbar: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - c:\program files\google\google toolbar\GoogleToolbar_32.dllTB: EPSON Web-To-Page: {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - c:\program files\epson\epson web-to-page\EPSON Web-To-Page.dllTB: Produtools Manuals 2.1 B Toolbar: {6C3D3BD4-75F8-4283-BB97-1E22C4C090DF} - c:\program files\produtools_manuals_2.1_b\prxtbProd.dllTB: AOL Toolbar: {DE9C389F-3316-41A7-809B-AA305ED9D922} - TB: EPSON Web-To-Page: {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - c:\program files\epson\epson web-to-page\EPSON Web-To-Page.dllTB: Produtools Manuals 2.1 B Toolbar: {6c3d3bd4-75f8-4283-bb97-1e22c4c090df} - c:\program files\produtools_manuals_2.1_b\prxtbProd.dllTB: Easy Photo Print: {9421DD08-935F-4701-A9CA-22DF90AC4EA6} - c:\program files\epson software\easy photo print\EPTBL.dllTB: E-Web Print: {201CF130-E29C-4E5C-A73F-CD197DEFA6AE} - c:\program files\epson software\e-web print\ewps_tb.dllTB: Browsing Protection Toolbar: {265EEE8E-3228-44D3-AEA5-F7FDF5860049} - c:\program files\talktalk\security\nrs\iescript\baselitmus.dllTB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\google toolbar\GoogleToolbar_32.dllEB: E-Web Print: {A60C1DC7-64B3-4AD9-8E67-035D11B8B2B0} - c:\program files\epson software\e-web print\ewps_tb.dlluRun: [sanDiskSecureAccess_Manager.exe] c:\users\terry\appdata\roaming\sandisk\SanDiskSecureAccess_Manager.exeuRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"mRun: [ClearLogicStartUp] c:\program files\one channel usb dvr\StartUp.exemRun: [Windows Mobile-based device management] c:\windows\windowsmobile\wmdSync.exemRun: [WD Quick View] c:\program files\western digital\wd quick view\WDDMStatus.exemRun: [FUFAXRCV] "c:\program files\epson software\fax utility\FUFAXRCV.exe"mRun: [FUFAXSTM] "c:\program files\epson software\fax utility\FUFAXSTM.exe"mRun: [EEventManager] "c:\program files\epson software\event manager\EEventManager.exe"mRun: [sunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottimemRunServices: [RegisterDropHandler] c:\progra~1\textbr~1.0\bin\REGIST~1.EXEmPolicies-Explorer: BindDirectlyToPropertySetStorage = dword:0mPolicies-System: EnableUIADesktopToggle = dword:0IE: &AOL Toolbar Search - c:\programdata\aol\ietoolbar\resources\en-gb\local\search.htmlIE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office14\EXCEL.EXE/3000IE: Se&nd to OneNote - c:\progra~1\micros~3\office14\ONBttnIE.dll/105IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office14\ONBttnIE.dllIE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - c:\program files\microsoft office\office14\ONBttnIELinkedNotes.dllIE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dllIE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}IE: {A69A551A-1AAE-4B67-8C2E-52F8B8A19504} - {A69A551A-1AAE-4B67-8C2E-52F8B8A19504} - LSP: c:\program files\talktalk\security\fsps\program\FSLSP.DLLTCP: NameServer = 192.168.1.1TCP: Interfaces\{06EF05D9-52E2-45A6-8F38-A4B39FFFA66D} : DHCPNameServer = 192.168.1.1TCP: Interfaces\{E12F2993-BB02-4CEB-BA57-892978126AF4} : DHCPNameServer = 192.168.1.1 192.168.1.1Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - c:\program files\common files\microsoft shared\office14\MSOXMLMF.DLLHandler: belarc - {6318E0AB-2E93-11D1-B8ED-00608CC9A71F} - c:\program files\belarc\advisor\system\BAVoilaX.dllHandler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dllHandler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\program files\common files\skype\Skype4COM.dllNotify: igfxcui - igfxdev.dllSEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - c:\program files\microsoft office\office14\GROOVEEX.DLLLSA: Security Packages = kerberos msv1_0 schannel wdigest tspkgmASetup: {10880D85-AAD9-4558-ABDC-2AB1552D831F} - "c:\program files\common files\lightscribe\LSRunOnce.exe"mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "c:\program files\google\chrome\application\28.0.1500.72\installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome.============= SERVICES / DRIVERS ===============.R0 fsbts;fsbts;c:\windows\system32\drivers\fsbts.sys [2012-5-4 44240]R0 RapportKELL;RapportKELL;c:\windows\system32\drivers\RapportKELL.sys [2013-6-20 97008]R1 F-Secure HIPS;F-Secure HIPS Driver;c:\program files\talktalk\security\hips\drivers\fshs.sys [2012-5-4 68064]R1 FSES;F-Secure Email Scanning Driver;c:\windows\system32\drivers\fses.sys [2012-5-4 36792]R1 FSFW;F-Secure Firewall Driver;c:\windows\system32\drivers\fsdfw.sys [2012-5-4 73224]R1 fsvista;F-Secure Vista Support Driver;c:\program files\talktalk\security\anti-virus\minifilter\fsvista.sys [2012-5-4 12384]R1 RapportCerberus_55550;RapportCerberus_55550;c:\programdata\trusteer\rapport\store\exts\rapportcerberus\baseline\RapportCerberus32_55550.sys [2013-6-20 330960]R1 RapportEI;RapportEI;c:\program files\trusteer\rapport\bin\RapportEI.sys [2013-6-20 148688]R1 RapportPG;RapportPG;c:\program files\trusteer\rapport\bin\RapportPG.sys [2013-6-20 222192]R2 ABBYY.Licensing.FineReader.Sprint.9.0;ABBYY FineReader 9.0 Sprint Licensing Service;c:\program files\common files\abbyy\finereadersprint\9.00\licensing\NetworkLicenseServer.exe [2009-5-14 759048]R2 DymoPnpService;DYMO PnP Service;c:\program files\dymo\dymo label software\DymoPnpService.exe [2012-10-9 32368]R2 EPSON_PM_RPCV4_04;EPSON V3 Service4(04);c:\program files\common files\epson\epw!3 ssrp\E_S50RP7.EXE [2013-4-24 142432]R2 EpsonCustomerResearchParticipation;EpsonCustomerResearchParticipation;c:\program files\epson\epsoncustomerresearchparticipation\EPCP.exe [2012-10-29 547968]R2 ezSharedSvc;Easybits Shared Services for Windows;c:\windows\system32\svchost.exe -k netsvcs [2008-1-21 21504]R2 F-Secure Gatekeeper Handler Starter;FSGKHS;c:\program files\talktalk\security\anti-virus\fsgk32st.exe [2012-5-4 215648]R2 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-1-21 21504]R2 MBAMScheduler;MBAMScheduler;c:\program files\malwarebytes' anti-malware\mbamscheduler.exe [2013-7-24 418376]R2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2013-7-24 701512]R2 PCToolsSSDMonitorSvc;PC Tools Startup and Shutdown Monitor service;c:\program files\common files\pc tools\smonitor\StartManSvc.exe [2012-8-25 793048]R2 RapportMgmtService;Rapport Management Service;c:\program files\trusteer\rapport\bin\RapportMgmtService.exe [2013-6-20 1435928]R2 Recovery Service for Windows;Recovery Service for Windows;c:\program files\sminst\BLService.exe [2008-10-27 365952]R2 Skype C2C Service;Skype C2C Service;c:\programdata\skype\toolbars\skype c2c service\c2c_service.exe [2013-7-12 3289472]R2 sprtsvc_TalkTalk;SupportSoft Sprocket Service (TalkTalk);c:\program files\talktalk\bin\sprtsvc.exe [2007-10-12 202016]R2 tgsrvc_TalkTalk;SupportSoft Repair Service (TalkTalk);c:\program files\common files\supportsoft\bin\tgsrvc.exe [2007-8-2 148768]R2 WDBackup;WD Backup;c:\program files\western digital\wd smartware\WDBackupEngine.exe [2012-12-20 1155088]R2 WDDriveService;WD Drive Manager;c:\program files\western digital\wd drive manager\WDDriveService.exe [2012-12-20 248840]R2 WDRulesService;WD Rules;c:\program files\western digital\wd smartware\WDRulesEngine.exe [2012-12-20 1178128]R3 F-Secure Gatekeeper;F-Secure Gatekeeper;c:\program files\talktalk\security\anti-virus\minifilter\fsgk.sys [2012-5-4 145856]R3 FSORSPClient;F-Secure ORSP Client;c:\program files\talktalk\security\orsp client\fsorsp.exe [2012-5-4 60352]R3 IntcHdmiAddService;Intel® High Definition Audio HDMI;c:\windows\system32\drivers\IntcHdmi.sys [2008-6-29 112128]R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2013-7-24 22856]R3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2013-7-24 40776]S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]S2 IBUpdaterService;Updater Service;c:\programdata\ibupdaterservice\ibsvc.exe [2012-4-29 397848]S2 SkypeUpdate;Skype Updater;c:\program files\skype\updater\Updater.exe [2012-7-13 160944]S3 Com4QLBEx;Com4QLBEx;c:\program files\hewlett-packard\hp quick launch buttons\Com4QLBEx.exe [2008-10-27 193840]S3 GamesAppService;GamesAppService;c:\program files\wildtangent games\app\GamesAppService.exe [2010-10-12 206072]S3 ivusb;Initio Driver for USB Default Controller;c:\windows\system32\drivers\ivusb.sys [2010-7-29 25112]S3 MatSvc;Microsoft Automated Troubleshooting Service;c:\program files\microsoft fix it center\Matsvc.exe [2011-6-13 267568]S3 McComponentHostService;McAfee Security Scan Component Host Service;c:\program files\mcafee security scan\2.0.181\McCHSvc.exe [2010-1-15 227232]S3 Ser2plx86;Prolific Serial port WDF driver;c:\windows\system32\drivers\ser2pl.sys [2012-7-30 132608]S3 StkCMini;Syntek AVStream USB2.0 ATV;c:\windows\system32\drivers\StkCMini.sys [2013-3-4 1579144]S3 StkMini;AVerMedia DVD EZMaker USB Plus Video Capture;c:\windows\system32\drivers\StkMini.sys [2005-12-13 186112]S3 WDC_SAM;WD SCSI Pass Thru driver;c:\windows\system32\drivers\wdcsam.sys [2012-12-20 11520]S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2013-4-18 754856]S3 WSDScan;WSD Scan Support via UMB;c:\windows\system32\drivers\WSDScan.sys [2009-10-24 19968]S4 F-Secure Filter;F-Secure File System Filter;c:\program files\talktalk\security\anti-virus\win2k\fsfilter.sys [2012-5-4 39776]S4 F-Secure Recognizer;F-Secure File System Recognizer;c:\program files\talktalk\security\anti-virus\win2k\fsrec.sys [2012-5-4 25184].=============== Created Last 30 ================.2013-07-24 10:53:52 40776 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys2013-07-24 10:26:43 54016 ----a-w- c:\windows\system32\drivers\eyhgvssy.sys2013-07-24 09:24:26 -------- d-----w- c:\program files\VS Revo Group2013-07-24 09:14:24 -------- d-----w- c:\program files\NT Registry Optimizer2013-07-24 08:49:15 -------- d-----w- c:\users\terry\appdata\roaming\Malwarebytes2013-07-24 08:48:59 -------- d-----w- c:\programdata\Malwarebytes2013-07-24 08:48:56 22856 ----a-w- c:\windows\system32\drivers\mbam.sys2013-07-24 08:48:56 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware2013-07-23 13:52:19 7143960 ----a-w- c:\programdata\microsoft\windows defender\definition updates\{96823a66-9680-4132-8b60-8b80aaae3a01}\mpengine.dll2013-07-20 17:04:43 505344 ----a-w- c:\windows\system32\qedit.dll2013-07-20 17:04:04 2049024 ----a-w- c:\windows\system32\win32k.sys2013-07-20 17:03:57 798208 ----a-w- c:\windows\system32\FntCache.dll2013-07-20 17:03:57 1069056 ----a-w- c:\windows\system32\DWrite.dll2013-07-20 17:03:56 486400 ----a-w- c:\windows\system32\d3d10level9.dll2013-07-20 17:03:56 219648 ----a-w- c:\windows\system32\d3d10_1core.dll2013-07-20 17:03:56 189952 ----a-w- c:\windows\system32\d3d10core.dll2013-07-20 17:03:56 1029120 ----a-w- c:\windows\system32\d3d10.dll2013-07-20 17:03:55 683008 ----a-w- c:\windows\system32\d2d1.dll2013-07-20 17:03:55 1172480 ----a-w- c:\windows\system32\d3d10warp.dll2013-07-20 17:03:54 160768 ----a-w- c:\windows\system32\d3d10_1.dll2013-07-20 17:03:03 1548288 ----a-w- c:\windows\system32\WMVDECOD.DLL2013-07-20 17:02:05 983552 ----a-w- c:\program files\windows journal\JNTFiltr.dll2013-07-20 17:02:05 964608 ----a-w- c:\program files\windows journal\JNWDRV.dll2013-07-20 17:02:05 936960 ----a-w- c:\program files\common files\microsoft shared\ink\journal.dll2013-07-20 17:02:05 1218048 ----a-w- c:\program files\windows journal\NBDoc.DLL.==================== Find3M ====================.2013-07-22 18:44:16 71048 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl2013-07-22 18:44:16 692104 ----a-w- c:\windows\system32\FlashPlayerApp.exe2013-06-19 23:40:54 97008 ----a-w- c:\windows\system32\drivers\RapportKELL.sys2013-06-12 20:48:23 867240 ----a-w- c:\windows\system32\npDeployJava1.dll2013-06-12 20:48:17 789416 ----a-w- c:\windows\system32\deployJava1.dll2013-06-12 20:48:00 94632 ----a-w- c:\windows\system32\WindowsAccessBridge.dll2013-06-04 04:17:26 52736 ----a-w- c:\windows\apppatch\iebrshim.dll2013-05-29 01:50:14 1800704 ----a-w- c:\windows\system32\jscript9.dll2013-05-29 01:41:52 1427968 ----a-w- c:\windows\system32\inetcpl.cpl2013-05-29 01:41:08 1129472 ----a-w- c:\windows\system32\wininet.dll2013-05-29 01:37:15 142848 ----a-w- c:\windows\system32\ieUnatt.exe2013-05-29 01:36:09 420864 ----a-w- c:\windows\system32\vbscript.dll2013-05-29 01:33:22 2382848 ----a-w- c:\windows\system32\mshtml.tlb2013-05-08 04:37:21 905576 ----a-w- c:\windows\system32\drivers\tcpip.sys2013-05-02 22:03:36 3603832 ----a-w- c:\windows\system32\ntkrnlpa.exe2013-05-02 22:03:36 3551096 ----a-w- c:\windows\system32\ntoskrnl.exe2013-05-02 04:04:25 443904 ----a-w- c:\windows\system32\win32spl.dll2013-05-02 04:03:42 37376 ----a-w- c:\windows\system32\printcom.dll2013-05-02 01:06:08 238872 ------w- c:\windows\system32\MpSigStub.exe2013-05-01 02:59:12 94208 ----a-w- c:\windows\system32\QuickTimeVR.qtx2013-05-01 02:59:12 69632 ----a-w- c:\windows\system32\QuickTime.qts2013-04-29 16:30:05 73224 ----a-w- c:\windows\system32\drivers\fsdfw.sys.============= FINISH: 16:12:33.81 =============== .UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.IF REQUESTED, ZIP IT UP & ATTACH IT.DDS (Ver_2012-11-20.01).Microsoft® Windows Vista™ Home Premium Boot Device: \Device\HarddiskVolume1Install Date: 27/12/2008 09:37:27System Uptime: 24/07/2013 11:38:05 (5 hours ago).Motherboard: Wistron | | 360CProcessor: Intel® Pentium® Dual CPU T3400 @ 2.16GHz | CPU | 2166/667mhz.==== Disk Partitions =========================.C: is FIXED (NTFS) - 222 GiB total, 120.952 GiB free.D: is FIXED (NTFS) - 11 GiB total, 1.784 GiB free.E: is CDROM ().==== Disabled Device Manager Items =============.==== System Restore Points ===================.RP728: 20/06/2013 19:38:40 - Installed Java 7 Update 25RP729: 21/06/2013 10:15:02 - Windows UpdateRP730: 22/06/2013 00:00:01 - Scheduled CheckpointRP731: 23/06/2013 12:38:41 - Scheduled CheckpointRP734: 28/06/2013 18:44:18 - Windows UpdateRP735: 02/07/2013 10:52:46 - Windows UpdateRP736: 02/07/2013 13:14:35 - Removed RapportRP737: 02/07/2013 13:20:55 - Removed RapportRP738: 02/07/2013 13:24:55 - Removed RapportRP739: 06/07/2013 15:29:50 - Windows UpdateRP740: 07/07/2013 20:09:44 - Scheduled CheckpointRP741: 10/07/2013 14:35:45 - Scheduled CheckpointRP742: 11/07/2013 10:25:43 - Scheduled CheckpointRP743: 20/07/2013 17:56:28 - Windows UpdateRP744: 21/07/2013 03:01:21 - Windows UpdateRP745: 21/07/2013 10:01:16 - Removed Epson Event ManagerRP746: 21/07/2013 10:10:07 - Windows UpdateRP747: 22/07/2013 09:20:39 - Scheduled CheckpointRP749: 24/07/2013 11:24:12 - Revo Uninstaller's restore point - SpecialSavingsRP751: 24/07/2013 11:28:07 - Revo Uninstaller's restore point - AOL Toolbar 5.0RP753: 24/07/2013 11:33:17 - Revo Uninstaller's restore point - Produtools Manuals 2.1 B Toolbar.==== Installed Programs ======================. Update for Microsoft Office 2007 (KB2508958)7-Zip 9.20ABBYY FineReader 9.0 SprintAcrobat.comActivation Assistant for the 2007 Microsoft Office suitesActiveCheck component for HP Active Support LibraryActiveHomeAdobe AIRAdobe Flash Player 11 ActiveXAdobe Photoshop Elements 2.0Adobe Reader X (10.1.7)Adobe Shockwave PlayerAOL Toolbar 5.0Apple Application SupportApple Mobile Device SupportApple Software UpdateApplet_AppApplet_CopyApplet_EmailApplet_EppApplet_FileApplet_OCRApplet_PhotoshopApplet_WebAtheros Driver Installation ProgramBelarc Advisor 8.2BonjourCCleanerCisco EAP-FAST ModuleCisco LEAP ModuleCisco PEAP ModuleCompatibility Pack for the 2007 Office systemConexant HD AudioCopy UtilityCutePDF Writer 3.0CyberLink DVD SuiteCyberLink YouCamDefinition Update for Microsoft Office 2010 (KB982726) 32-Bit EditionDropboxDVD EZMaker USB Plus DriverDYMO Label SoftwareDYMO Label v.8EPSON Attach To EmailEpson Connect GuideEpson Connect Printer SetupEpson Customer Research ParticipationEPSON Darkroom PrintEpson E-Web PrintEPSON Easy Photo PrintEpson Easy Photo Print 2Epson Easy Photo Print Plug-in for PMB(Picture Motion Browser)Epson FAX UtilityEPSON File ManagerEpson Network Guide XP-850 SeriesEpson PC-FAX DriverEPSON Photo PrintEPSON Print CDEPSON Printer FinderEPSON Printer SoftwareEPSON RAW PrintEPSON Scan AssistantEPSON Smart PanelEPSON TWAIN 5Epson User's Guide XP-850 SeriesEPSON Web-To-PageEPSON XP-850 Series Printer UninstallEpsonNet PrintESPR800 Reference GuideESU for Microsoft VistaF-Secure PSC PrerequisitesFamily Tree Maker 2012Family Tree Maker 2012 Welcome PackGearDrvsGoogle ChromeGoogle EarthGoogle Toolbar for Internet ExplorerGoogle Update HelperHDAUDIO Soft Data Fax Modem with SmartCPHotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)HP Active Support LibraryHP Customer Experience EnhancementsHP Doc ViewerHP DVD Play 3.7HP Help and SupportHP Quick Launch Buttons 6.40 H2HP Total Care AdvisorHP UpdateHP User Guides 0118HP Wireless AssistantHPAsset component for HP Active Support LibraryHPNetworkAssistantHPTCSSetupiCloudImage Resizer for WindowsInPixio Photo Maximizer ProIntel® Graphics Media Accelerator DriverInternet Explorer (Enable DEP)iTunesJacquie Lawson CircusJacquie Lawson London Advent CalendarJava 7 Update 25Java Auto UpdaterLabelPrintLightScribe System Software 1.14.17.1LiveUpdate 3.2 (Symantec Corporation)LiveUpdate Notice (Symantec Corporation)Malwarebytes Anti-Malware version 1.75.0.1300McAfee Security Scan PlusMicrosoft .NET Framework 3.5 SP1Microsoft .NET Framework 4 Client ProfileMicrosoft .NET Framework 4 ExtendedMicrosoft Fix it CenterMicrosoft MoneyMicrosoft Money System PackMicrosoft Office 2007 Primary Interop AssembliesMicrosoft Office 2007 Service Pack 3 (SP3)Microsoft Office 2010 Service Pack 1 (SP1)Microsoft Office 97, Standard EditionMicrosoft Office Access MUI (English) 2010Microsoft Office Access Setup Metadata MUI (English) 2010Microsoft Office Excel MUI (English) 2007Microsoft Office Excel MUI (English) 2010Microsoft Office File Validation Add-InMicrosoft Office Groove MUI (English) 2010Microsoft Office Home and Student 2007Microsoft Office InfoPath MUI (English) 2010Microsoft Office Live Add-in 1.5Microsoft Office OneNote MUI (English) 2007Microsoft Office OneNote MUI (English) 2010Microsoft Office Outlook MUI (English) 2010Microsoft Office PowerPoint MUI (English) 2007Microsoft Office PowerPoint MUI (English) 2010Microsoft Office PowerPoint Viewer 2007 (English)Microsoft Office Professional Plus 2010Microsoft Office Proof (English) 2007Microsoft Office Proof (English) 2010Microsoft Office Proof (French) 2007Microsoft Office Proof (French) 2010Microsoft Office Proof (Spanish) 2007Microsoft Office Proof (Spanish) 2010Microsoft Office Proofing (English) 2007Microsoft Office Proofing (English) 2010Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)Microsoft Office Publisher MUI (English) 2010Microsoft Office Shared MUI (English) 2007Microsoft Office Shared MUI (English) 2010Microsoft Office Shared Setup Metadata MUI (English) 2007Microsoft Office Shared Setup Metadata MUI (English) 2010Microsoft Office Word MUI (English) 2007Microsoft Office Word MUI (English) 2010Microsoft Publisher 2002Microsoft SilverlightMicrosoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053Microsoft Visual C++ 2005 RedistributableMicrosoft Visual C++ 2008 Redistributable - x86 9.0.30729Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161Microsoft WorksMicrosoft Works 2004 Setup LauncherMobileMe Control PanelMSXML 4.0 SP2 (KB954430)MSXML 4.0 SP2 (KB973688)muvee RevealMy CEWE Photo WorldMy HP GamesNETGEAR Powerline UtilityNetWaitingNorton 360Norton Internet SecurityNTREGOPT 1.1jOGA Notifier 2.0.0048.0ONE CHANNEL USB DVRPC Tools Registry Mechanic 11.0Picasa 3PIF DESIGNERPL-2303 USB-to-SerialPower2GoPowerDirectorPowerProducerProdutools Manuals 2.1 B ToolbarQuickTimeRapportRealtek 8169 8168 8101E 8102E Ethernet DriverRealtek USB 2.0 Card ReaderRescuePRO Deluxe 4.0SafariSanDiskSecureAccess_Manager.exeScanToWebSecurity Update for Microsoft .NET Framework 3.5 SP1 (KB2604111)Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424)Security Update for Microsoft .NET Framework 3.5 SP1 (KB2736416)Security Update for Microsoft .NET Framework 3.5 SP1 (KB2840629)Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)Security Update for Microsoft .NET Framework 4 Client Profile (KB2736428)Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)Security Update for Microsoft .NET Framework 4 Client Profile (KB2804576)Security Update for Microsoft .NET Framework 4 Client Profile (KB2832407)Security Update for Microsoft .NET Framework 4 Client Profile (KB2835393)Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628)Security Update for Microsoft .NET Framework 4 Extended (KB2487367)Security Update for Microsoft .NET Framework 4 Extended (KB2656351)Security Update for Microsoft .NET Framework 4 Extended (KB2736428)Security Update for Microsoft .NET Framework 4 Extended (KB2742595)Security Update for Microsoft Excel 2010 (KB2597126) 32-Bit EditionSecurity Update for Microsoft Filter Pack 2.0 (KB2553501) 32-Bit EditionSecurity Update for Microsoft InfoPath 2010 (KB2687422) 32-Bit EditionSecurity Update for Microsoft InfoPath 2010 (KB2760406) 32-Bit EditionSecurity Update for Microsoft Office 2007 suites (KB2596615) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit EditionSecurity Update for Microsoft Office 2007 suites (KB2596792) 32-Bit EditionSecurity Update for Microsoft Office 2007 suites (KB2596871) 32-Bit EditionSecurity Update for Microsoft Office 2007 suites (KB2597969) 32-Bit EditionSecurity Update for Microsoft Office 2007 suites (KB2687309) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2687311) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2687499) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2760416) 32-Bit Edition Security Update for Microsoft Office 2010 (KB2553091)Security Update for Microsoft Office 2010 (KB2553096)Security Update for Microsoft Office 2010 (KB2553371) 32-Bit EditionSecurity Update for Microsoft Office 2010 (KB2553447) 32-Bit EditionSecurity Update for Microsoft Office 2010 (KB2589320) 32-Bit EditionSecurity Update for Microsoft Office 2010 (KB2598243) 32-Bit EditionSecurity Update for Microsoft Office 2010 (KB2687276) 32-Bit EditionSecurity Update for Microsoft Office 2010 (KB2687501) 32-Bit EditionSecurity Update for Microsoft Office 2010 (KB2687510) 32-Bit EditionSecurity Update for Microsoft Office Excel 2007 (KB2687307) 32-Bit Edition Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit EditionSecurity Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit EditionSecurity Update for Microsoft Office Word 2007 (KB2760421) 32-Bit Edition Security Update for Microsoft OneNote 2010 (KB2760600) 32-Bit EditionSecurity Update for Microsoft Publisher 2010 (KB2553147) 32-Bit EditionSecurity Update for Microsoft Visio 2010 (KB2810068) 32-Bit EditionSecurity Update for Microsoft Visio Viewer 2010 (KB2687505) 32-Bit EditionSecurity Update for Microsoft Word 2010 (KB2760410) 32-Bit EditionSecurity Update for Windows Media Encoder (KB2447961)Serif PhotoPlus Starter Edition 3Skype Click to CallSkype™ 5.10SmileboxSnapshot ViewerSoftware UpdaterSpecialSavingsSpelling Dictionaries Support For Adobe Reader 9SPORE Creature Creator Trial EditionSunny Data ControlSynaptics Pointing Device DriverSystem Checkup 3.4TalkTalk SecurityTextBridge Pro 8.0Trusteer Endpoint ProtectionUpdate for 2007 Microsoft Office System (KB967642)Update for Microsoft .NET Framework 3.5 SP1 (KB2836940)Update for Microsoft .NET Framework 3.5 SP1 (KB963707)Update for Microsoft .NET Framework 4 Client Profile (KB2468871)Update for Microsoft .NET Framework 4 Client Profile (KB2533523)Update for Microsoft .NET Framework 4 Client Profile (KB2600217)Update for Microsoft .NET Framework 4 Client Profile (KB2836939)Update for Microsoft .NET Framework 4 Extended (KB2468871)Update for Microsoft .NET Framework 4 Extended (KB2533523)Update for Microsoft .NET Framework 4 Extended (KB2600217)Update for Microsoft .NET Framework 4 Extended (KB2836939)Update for Microsoft Office 2007 Help for Common Features (KB963673)Update for Microsoft Office 2007 suites (KB2596620) 32-Bit EditionUpdate for Microsoft Office 2007 suites (KB2596660) 32-Bit EditionUpdate for Microsoft Office 2007 suites (KB2596848) 32-Bit EditionUpdate for Microsoft Office 2007 suites (KB2687493) 32-Bit EditionUpdate for Microsoft Office 2007 suites (KB2767916) 32-Bit EditionUpdate for Microsoft Office 2010 (KB2553065)Update for Microsoft Office 2010 (KB2553092)Update for Microsoft Office 2010 (KB2553181) 32-Bit EditionUpdate for Microsoft Office 2010 (KB2553267) 32-Bit EditionUpdate for Microsoft Office 2010 (KB2553310) 32-Bit EditionUpdate for Microsoft Office 2010 (KB2553378) 32-Bit EditionUpdate for Microsoft Office 2010 (KB2566458)Update for Microsoft Office 2010 (KB2596964) 32-Bit EditionUpdate for Microsoft Office 2010 (KB2598242) 32-Bit EditionUpdate for Microsoft Office 2010 (KB2687503) 32-Bit EditionUpdate for Microsoft Office 2010 (KB2687509) 32-Bit EditionUpdate for Microsoft Office 2010 (KB2760631) 32-Bit EditionUpdate for Microsoft Office 2010 (KB2767886) 32-Bit EditionUpdate for Microsoft Office Excel 2007 Help (KB963678)Update for Microsoft Office OneNote 2007 Help (KB963670)Update for Microsoft Office Powerpoint 2007 Help (KB963669)Update for Microsoft Office Script Editor Help (KB963671)Update for Microsoft Office Word 2007 Help (KB963665)Update for Microsoft OneNote 2010 (KB2553290) 32-Bit EditionUpdate for Microsoft Outlook 2010 (KB2597090) 32-Bit EditionUpdate for Microsoft Outlook 2010 (KB2687623) 32-Bit EditionUpdate for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit EditionUpdate for Microsoft PowerPoint 2010 (KB2598240) 32-Bit EditionUpdate for Microsoft SharePoint Workspace 2010 (KB2589371) 32-Bit EditionUpdate Installer for WildTangent Games AppUpdater ServiceUSB2.0 GrabberWD SmartWareWildTangent Games App (HP Games)Windows Live ID Sign-in AssistantWindows Media Encoder 9 Series.==== Event Viewer Messages From Past Week ========.24/07/2013 11:44:19, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service stisvc with arguments "" in order to run the server: {A1F4E726-8CF1-11D1-BF92-0060081ED811}24/07/2013 11:44:18, Error: Service Control Manager [7001] - The Windows Image Acquisition (WIA) service depends on the Shell Hardware Detection service which failed to start because of the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.24/07/2013 11:40:32, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: ccSet_N36024/07/2013 11:40:32, Error: Service Control Manager [7000] - The Updater Service service failed to start due to the following error: Access is denied.24/07/2013 11:40:32, Error: Service Control Manager [7000] - The Parallel port driver service failed to start due to the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.24/07/2013 11:39:20, Error: Microsoft-Windows-SharedAccess_NAT [34001] - The ICS_IPV6 failed to configure IPv6 stack.24/07/2013 11:39:20, Error: Microsoft-Windows-SharedAccess_NAT [30013] - The DHCP allocator has disabled itself on IP address 192.168.1.9, since the IP address is outside the 192.168.0.0/255.255.255.0 scope from which addresses are being allocated to DHCP clients. To enable the DHCP allocator on this IP address, change the scope to include the IP address, or change the IP address to fall within the scope.24/07/2013 11:18:55, Error: Microsoft-Windows-DistributedCOM [10016] - The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID {9BA05972-F6A8-11CF-A442-00A0C90A8F39} to the user Terry-portable\Terry SID (S-1-5-21-2681064176-3480006891-3203163457-1000) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.24/07/2013 09:44:05, Error: EventLog [6008] - The previous system shutdown at 09:42:56 on 24/07/2013 was unexpected.24/07/2013 09:18:35, Error: Microsoft-Windows-SharedAccess_NAT [31004] - The DNS proxy agent was unable to allocate 0 bytes of memory. This may indicate that the system is low on virtual memory, or that the memory manager has encountered an internal error.24/07/2013 09:18:20, Error: Microsoft-Windows-Dhcp-Client [1002] - The IP address lease 192.168.1.5 for the Network Card with network address 00242B14EE16 has been denied by the DHCP server 192.168.1.1 (The DHCP Server sent a DHCPNACK message).23/07/2013 20:39:54, Error: Microsoft-Windows-SharedAccess_NAT [30013] - The DHCP allocator has disabled itself on IP address 192.168.1.5, since the IP address is outside the 192.168.0.0/255.255.255.0 scope from which addresses are being allocated to DHCP clients. To enable the DHCP allocator on this IP address, change the scope to include the IP address, or change the IP address to fall within the scope.23/07/2013 20:39:37, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the iPod Service service to connect.23/07/2013 20:39:37, Error: Service Control Manager [7000] - The iPod Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.23/07/2013 20:39:37, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1053" attempting to start the service iPod Service with arguments "" in order to run the server: {063D34A4-BF84-4B8D-B699-E8CA06504DDE}23/07/2013 20:38:30, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the F-Secure Anti-Virus Firewall Daemon service to connect.23/07/2013 20:37:22, Error: Service Control Manager [7001] - The WD Backup service depends on the WD Rules service which failed to start because of the following error: The service did not respond to the start or control request in a timely fashion.23/07/2013 20:37:20, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the WD Rules service to connect.23/07/2013 20:37:20, Error: Service Control Manager [7000] - The WD Rules service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.23/07/2013 20:35:57, Error: EventLog [6008] - The previous system shutdown at 20:34:43 on 23/07/2013 was unexpected.23/07/2013 20:32:44, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Dnscache service.23/07/2013 20:31:14, Error: F-Secure Gatekeeper [1] - 22/07/2013 17:54:29, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Windows Mobile-based device connectivity service to connect.22/07/2013 17:54:29, Error: Service Control Manager [7000] - The Windows Mobile-based device connectivity service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.22/07/2013 17:54:29, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1053" attempting to start the service RapiMgr with arguments "" in order to run the server: {ED081F25-6A77-4C89-B689-C6E15C582EC1}22/07/2013 17:53:57, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Application Layer Gateway Service service to connect.22/07/2013 17:53:57, Error: Service Control Manager [7000] - The Application Layer Gateway Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.22/07/2013 17:52:46, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the F-Secure ORSP Client service to connect.21/07/2013 12:46:26, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Windows Media Player Network Sharing Service service to connect.21/07/2013 12:46:26, Error: Service Control Manager [7000] - The Windows Media Player Network Sharing Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.21/07/2013 12:43:42, Error: EventLog [6008] - The previous system shutdown at 12:41:52 on 21/07/2013 was unexpected.21/07/2013 12:41:57, Error: netbt [4321] - The name "WORKGROUP :1d" could not be registered on the interface with IP address 192.168.1.5. The computer with the IP address 192.168.1.2 did not allow the name to be claimed by this computer.21/07/2013 12:03:03, Error: BROWSER [8019] - The browser was unable to promote itself to master browser. The browser will continue to attempt to promote itself to the master browser, but will no longer log any events in the event log in Event Viewer.21/07/2013 10:38:42, Error: BROWSER [8020] - The browser was unable to promote itself to master browser. The computer that currently believes it is the master browser is unknown.21/07/2013 10:22:01, Error: netbt [4321] - The name "WORKGROUP :1d" could not be registered on the interface with IP address 192.168.1.4. The computer with the IP address 192.168.1.2 did not allow the name to be claimed by this computer.21/07/2013 10:20:48, Error: EventLog [6008] - The previous system shutdown at 10:18:30 on 21/07/2013 was unexpected.21/07/2013 09:19:52, Error: Microsoft-Windows-Dhcp-Client [1002] - The IP address lease 192.168.1.4 for the Network Card with network address 00242B14EE16 has been denied by the DHCP server 192.168.1.1 (The DHCP Server sent a DHCPNACK message).21/07/2013 04:02:33, Error: Microsoft-Windows-SharedAccess_NAT [30013] - The DHCP allocator has disabled itself on IP address 192.168.1.4, since the IP address is outside the 192.168.0.0/255.255.255.0 scope from which addresses are being allocated to DHCP clients. To enable the DHCP allocator on this IP address, change the scope to include the IP address, or change the IP address to fall within the scope.21/07/2013 04:01:41, Error: Microsoft-Windows-DistributedCOM [10016] - The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID {C97FCC79-E628-407D-AE68-A06AD6D8B4D1} to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.21/07/2013 03:21:28, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Windows Search service to connect.21/07/2013 03:21:28, Error: Service Control Manager [7000] - The Windows Search service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.21/07/2013 03:21:28, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1053" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}.==== End Of File ===========================

Maybe I've found part of the problem - after trying to remove AOL toolbar, Special Savings and Produtools 2.1 toolbar (via Revo Uninstaller) and then rebooting they all seem to have reappeared.... I promise I will do no more altering anything without your instruction.

I know the instructions are to not remove anything before a reply, but I have cleared up a few things we didn't need - SpecialSavings, AOL toolbar since these are both simply annoying and unneeded. I've also clicked on MBAM to remove all of the PUP entries... I'm sure they may reappear on reboot if they are a real issue! Jenny

I found this on a scan on my Dad's laptop - log is here. Should I click to remove as well as doing the dds scans? I do actually have the pro version installed... what scans should be active to help this not happen again? My Dad is struggling with computers a bit these days! I have run (before doing this) TFC, MBAM quick scan, cleared the cache etc which has sped up the machine quite a bit, but we still seem to be left with this! Kind regards Jenny Malwarebytes Anti-Malware (PRO) 1.75.0.1300www.malwarebytes.org Database version: v2013.07.24.03 Windows Vista Service Pack 2 x86 NTFSInternet Explorer 9.0.8112.16421Terry :: TERRY-PORTABLE [limited] Protection: Disabled 24/07/2013 10:18:10MBAM-log-2013-07-24 (10-50-59).txt Scan type: Quick scanScan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUMScan options disabled: P2PObjects scanned: 231852Time elapsed: 22 minute(s), 11 second(s) Memory Processes Detected: 1C:\ProgramData\IBUPDATERSERVICE\ibsvc.exe (PUP.BundleInstaller.IB) -> 2312 -> No action taken. Memory Modules Detected: 0(No malicious items detected) Registry Keys Detected: 2HKLM\SYSTEM\CurrentControlSet\Services\IBUpdaterService (PUP.BundleInstaller.IB) -> No action taken.HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Updater Service (PUP.BundleInstaller.IB) -> No action taken. Registry Values Detected: 0(No malicious items detected) Registry Data Items Detected: 0(No malicious items detected) Folders Detected: 0(No malicious items detected) Files Detected: 1C:\ProgramData\IBUPDATERSERVICE\ibsvc.exe (PUP.BundleInstaller.IB) -> No action taken. (end) DDS (Ver_2012-11-20.01) - NTFS_x86 Internet Explorer: 9.0.8112.16496 BrowserJavaVersion: 10.25.2Run by Terry at 10:46:05 on 2013-07-24Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.44.1033.18.3002.1409 [GMT 1:00].AV: TalkTalk Security 9.01 *Enabled/Updated* {15414183-282E-D62C-CA37-EF24860A2F17}SP: TalkTalk Security 9.01 *Enabled/Updated* {AE20A067-0E14-D9A2-F087-D456FD8D65AA}SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}FW: TalkTalk Security 9.01 *Enabled* {2D7AC0A6-6241-D774-E168-461178D9686C}.============== Running Processes ================.C:\Windows\system32\wininit.exeC:\Windows\system32\lsm.exeC:\Windows\system32\SLsvc.exeC:\Windows\System32\spoolsv.exeC:\Windows\system32\WLANExt.exeC:\Program Files\Common Files\ABBYY\FineReaderSprint\9.00\Licensing\NetworkLicenseServer.exeC:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exeC:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exeC:\Program Files\Bonjour\mDNSResponder.exeC:\Program Files\DYMO\DYMO Label Software\DymoPnpService.exeC:\Program Files\EPSON\EpsonCustomerResearchParticipation\EPCP.exeC:\Program Files\Common Files\EPSON\EPW!3 SSRP\E_S50RP7.EXEC:\Program Files\TalkTalk\Security\Anti-Virus\fsgk32st.exeC:\Program Files\TalkTalk\Security\Anti-Virus\FSGK32.EXEC:\Program Files\TalkTalk\Security\Common\FSMA32.EXEC:\ProgramData\IBUpdaterService\ibsvc.exeC:\Program Files\TalkTalk\Security\Common\FSHDLL32.EXEC:\Windows\system32\Dwm.exeC:\Windows\system32\taskeng.exeC:\Windows\Explorer.EXEC:\Program Files\Common Files\LightScribe\LSSrvc.exeC:\Windows\system32\taskeng.exeC:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exeC:\Program Files\Google\Update\GoogleUpdate.exeC:\Program Files\Common Files\PC Tools\sMonitor\StartManSvc.exeC:\Program Files\SMINST\BLService.exeC:\Program Files\CyberLink\Shared files\RichVideo.exeC:\ProgramData\Skype\Toolbars\Skype C2C Service\c2c_service.exeC:\Program Files\TalkTalk\bin\sprtsvc.exeC:\Program Files\Common Files\Supportsoft\bin\tgsrvc.exeC:\Program Files\Western Digital\WD Drive Manager\WDDriveService.exeC:\Program Files\Western Digital\WD SmartWare\WDRulesEngine.exeC:\Program Files\iTunes\iTunesHelper.exeC:\Windows\WindowsMobile\wmdSync.exeC:\Program Files\Western Digital\WD Quick View\WDDMStatus.exeC:\Program Files\Epson Software\FAX Utility\FUFAXRCV.exeC:\Program Files\Epson Software\FAX Utility\FUFAXSTM.exeC:\Program Files\Epson Software\Event Manager\EEventManager.exeC:\Program Files\Common Files\Java\Java Update\jusched.exeC:\Windows\system32\igfxsrvc.exeC:\Users\Terry\AppData\Roaming\SanDisk\SanDiskSecureAccess_Manager.exeC:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXEC:\Windows\system32\SearchIndexer.exeC:\Windows\system32\DRIVERS\xaudio.exeC:\Program Files\Western Digital\WD SmartWare\WDBackupEngine.exeC:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exeC:\Program Files\TalkTalk\Security\Anti-Virus\fssm32.exeC:\Program Files\TalkTalk\Security\ORSP Client\fsorsp.exeC:\Program Files\TalkTalk\Security\FWES\Program\fsdfwd.exeC:\Program Files\iPod\bin\iPodService.exeC:\Program Files\TalkTalk\Security\Anti-Virus\fsav32.exeC:\Windows\System32\alg.exec:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exeC:\Program Files\Windows Media Player\wmpnscfg.exeC:\Program Files\Windows Media Player\wmpnetwk.exeC:\Program Files\Malwarebytes' Anti-Malware\mbam.exeC:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXEC:\Windows\servicing\TrustedInstaller.exeC:\Program Files\Google\Chrome\Application\chrome.exeC:\Program Files\Google\Chrome\Application\chrome.exeC:\Program Files\Google\Chrome\Application\chrome.exeC:\Program Files\Google\Chrome\Application\chrome.exeC:\Program Files\Google\Chrome\Application\chrome.exeC:\Windows\system32\SearchProtocolHost.exeC:\Windows\system32\SearchFilterHost.exeC:\Windows\system32\wbem\wmiprvse.exeC:\Windows\system32\svchost.exe -k DcomLaunchC:\Windows\system32\svchost.exe -k rpcssC:\Windows\System32\svchost.exe -k secsvcsC:\Windows\System32\svchost.exe -k LocalServiceNetworkRestrictedC:\Windows\System32\svchost.exe -k LocalSystemNetworkRestrictedC:\Windows\system32\svchost.exe -k netsvcsC:\Windows\system32\svchost.exe -k GPSvcGroupC:\Windows\system32\svchost.exe -k LocalServiceC:\Windows\system32\svchost.exe -k NetworkServiceC:\Windows\system32\svchost.exe -k LocalServiceNoNetworkC:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestrictedC:\Windows\System32\svchost.exe -k WerSvcGroupC:\Windows\system32\svchost.exe -k WindowsMobileC:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation.============== Pseudo HJT Report ===============.uURLSearchHooks: Produtools Manuals 2.1 B Toolbar: {6c3d3bd4-75f8-4283-bb97-1e22c4c090df} - c:\program files\produtools_manuals_2.1_b\prxtbProd.dllmURLSearchHooks: Produtools Manuals 2.1 B Toolbar: {6c3d3bd4-75f8-4283-bb97-1e22c4c090df} - c:\program files\produtools_manuals_2.1_b\prxtbProd.dllBHO: E-Web Print: {201CF130-E29C-4E5C-A73F-CD197DEFA6AE} - c:\program files\epson software\e-web print\ewps_tb.dllBHO: Produtools Manuals 2.1 B Toolbar: {6c3d3bd4-75f8-4283-bb97-1e22c4c090df} - c:\program files\produtools_manuals_2.1_b\prxtbProd.dllBHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - c:\program files\microsoft office\office14\GROOVEEX.DLLBHO: SpecialSavings: {74F475FA-6C75-43BD-AAB9-ECDA6184F600} - c:\program files\specialsavings\SpecialSavingsSinged.dllBHO: Java Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre7\bin\ssv.dllBHO: AOL Toolbar BHO: {7C554162-8CB7-45A4-B8F4-8EA1C75885F9} - c:\program files\aol\aol toolbar 5.0\aoltb.dllBHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dllBHO: Easy Photo Print: {9421DD08-935F-4701-A9CA-22DF90AC4EA6} - c:\program files\epson software\easy photo print\EPTBL.dllBHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\google toolbar\GoogleToolbar_32.dllBHO: Skype Browser Helper: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dllBHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - c:\program files\microsoft office\office14\URLREDIR.DLLBHO: Browsing Protection Class: {C6867EB7-8350-4856-877F-93CF8AE3DC9C} - c:\program files\talktalk\security\nrs\iescript\baselitmus.dllBHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre7\bin\jp2ssv.dllBHO: EpsonToolBandKicker Class: {E99421FB-68DD-40F0-B4AC-B7027CAE2F1A} - c:\program files\epson\epson web-to-page\EPSON Web-To-Page.dllBHO: {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - <orphaned>TB: AOL Toolbar: {DE9C389F-3316-41A7-809B-AA305ED9D922} - c:\program files\aol\aol toolbar 5.0\aoltb.dllTB: Google Toolbar: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - c:\program files\google\google toolbar\GoogleToolbar_32.dllTB: EPSON Web-To-Page: {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - c:\program files\epson\epson web-to-page\EPSON Web-To-Page.dllTB: Produtools Manuals 2.1 B Toolbar: {6C3D3BD4-75F8-4283-BB97-1E22C4C090DF} - c:\program files\produtools_manuals_2.1_b\prxtbProd.dllTB: AOL Toolbar: {DE9C389F-3316-41A7-809B-AA305ED9D922} - c:\program files\aol\aol toolbar 5.0\aoltb.dllTB: EPSON Web-To-Page: {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - c:\program files\epson\epson web-to-page\EPSON Web-To-Page.dllTB: Produtools Manuals 2.1 B Toolbar: {6c3d3bd4-75f8-4283-bb97-1e22c4c090df} - c:\program files\produtools_manuals_2.1_b\prxtbProd.dllTB: Easy Photo Print: {9421DD08-935F-4701-A9CA-22DF90AC4EA6} - c:\program files\epson software\easy photo print\EPTBL.dllTB: E-Web Print: {201CF130-E29C-4E5C-A73F-CD197DEFA6AE} - c:\program files\epson software\e-web print\ewps_tb.dllTB: Browsing Protection Toolbar: {265EEE8E-3228-44D3-AEA5-F7FDF5860049} - c:\program files\talktalk\security\nrs\iescript\baselitmus.dllTB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\google toolbar\GoogleToolbar_32.dllEB: E-Web Print: {A60C1DC7-64B3-4AD9-8E67-035D11B8B2B0} - c:\program files\epson software\e-web print\ewps_tb.dlluRun: [sanDiskSecureAccess_Manager.exe] c:\users\terry\appdata\roaming\sandisk\SanDiskSecureAccess_Manager.exeuRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"mRun: [ClearLogicStartUp] c:\program files\one channel usb dvr\StartUp.exemRun: [Windows Mobile-based device management] c:\windows\windowsmobile\wmdSync.exemRun: [WD Quick View] c:\program files\western digital\wd quick view\WDDMStatus.exemRun: [FUFAXRCV] "c:\program files\epson software\fax utility\FUFAXRCV.exe"mRun: [FUFAXSTM] "c:\program files\epson software\fax utility\FUFAXSTM.exe"mRun: [EEventManager] "c:\program files\epson software\event manager\EEventManager.exe"mRun: [sunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottimemRunOnce: [Malwarebytes Anti-Malware] c:\program files\malwarebytes' anti-malware\mbamgui.exe /install /silentmRunServices: [RegisterDropHandler] c:\progra~1\textbr~1.0\bin\REGIST~1.EXEmPolicies-Explorer: BindDirectlyToPropertySetStorage = dword:0mPolicies-System: EnableUIADesktopToggle = dword:0IE: &AOL Toolbar Search - c:\programdata\aol\ietoolbar\resources\en-gb\local\search.htmlIE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office14\EXCEL.EXE/3000IE: Se&nd to OneNote - c:\progra~1\micros~3\office14\ONBttnIE.dll/105IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office14\ONBttnIE.dllIE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - c:\program files\microsoft office\office14\ONBttnIELinkedNotes.dllIE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dllIE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}IE: {A69A551A-1AAE-4B67-8C2E-52F8B8A19504} - {A69A551A-1AAE-4B67-8C2E-52F8B8A19504} - c:\program files\specialsavings\SpecialSavingsSinged.dllLSP: c:\program files\talktalk\security\fsps\program\FSLSP.DLLTCP: NameServer = 192.168.1.1TCP: Interfaces\{06EF05D9-52E2-45A6-8F38-A4B39FFFA66D} : DHCPNameServer = 192.168.1.1TCP: Interfaces\{E12F2993-BB02-4CEB-BA57-892978126AF4} : DHCPNameServer = 192.168.1.1 192.168.1.1Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - c:\program files\common files\microsoft shared\office14\MSOXMLMF.DLLHandler: belarc - {6318E0AB-2E93-11D1-B8ED-00608CC9A71F} - c:\program files\belarc\advisor\system\BAVoilaX.dllHandler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dllHandler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\program files\common files\skype\Skype4COM.dllNotify: igfxcui - igfxdev.dllSEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - c:\program files\microsoft office\office14\GROOVEEX.DLLLSA: Security Packages = kerberos msv1_0 schannel wdigest tspkgmASetup: {10880D85-AAD9-4558-ABDC-2AB1552D831F} - "c:\program files\common files\lightscribe\LSRunOnce.exe"mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "c:\program files\google\chrome\application\28.0.1500.72\installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome.============= SERVICES / DRIVERS ===============.R0 fsbts;fsbts;c:\windows\system32\drivers\fsbts.sys [2012-5-4 44240]R0 RapportKELL;RapportKELL;c:\windows\system32\drivers\RapportKELL.sys [2013-6-20 97008]R1 F-Secure HIPS;F-Secure HIPS Driver;c:\program files\talktalk\security\hips\drivers\fshs.sys [2012-5-4 68064]R1 FSES;F-Secure Email Scanning Driver;c:\windows\system32\drivers\fses.sys [2012-5-4 36792]R1 FSFW;F-Secure Firewall Driver;c:\windows\system32\drivers\fsdfw.sys [2012-5-4 73224]R1 fsvista;F-Secure Vista Support Driver;c:\program files\talktalk\security\anti-virus\minifilter\fsvista.sys [2012-5-4 12384]R1 RapportCerberus_55550;RapportCerberus_55550;c:\programdata\trusteer\rapport\store\exts\rapportcerberus\baseline\RapportCerberus32_55550.sys [2013-6-20 330960]R1 RapportEI;RapportEI;c:\program files\trusteer\rapport\bin\RapportEI.sys [2013-6-20 148688]R1 RapportPG;RapportPG;c:\program files\trusteer\rapport\bin\RapportPG.sys [2013-6-20 222192]R2 ABBYY.Licensing.FineReader.Sprint.9.0;ABBYY FineReader 9.0 Sprint Licensing Service;c:\program files\common files\abbyy\finereadersprint\9.00\licensing\NetworkLicenseServer.exe [2009-5-14 759048]R2 DymoPnpService;DYMO PnP Service;c:\program files\dymo\dymo label software\DymoPnpService.exe [2012-10-9 32368]R2 EPSON_PM_RPCV4_04;EPSON V3 Service4(04);c:\program files\common files\epson\epw!3 ssrp\E_S50RP7.EXE [2013-4-24 142432]R2 EpsonCustomerResearchParticipation;EpsonCustomerResearchParticipation;c:\program files\epson\epsoncustomerresearchparticipation\EPCP.exe [2012-10-29 547968]R2 ezSharedSvc;Easybits Shared Services for Windows;c:\windows\system32\svchost.exe -k netsvcs [2008-1-21 21504]R2 F-Secure Gatekeeper Handler Starter;FSGKHS;c:\program files\talktalk\security\anti-virus\fsgk32st.exe [2012-5-4 215648]R2 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-1-21 21504]R2 IBUpdaterService;Updater Service;c:\programdata\ibupdaterservice\ibsvc.exe [2012-4-29 397848]R2 PCToolsSSDMonitorSvc;PC Tools Startup and Shutdown Monitor service;c:\program files\common files\pc tools\smonitor\StartManSvc.exe [2012-8-25 793048]R2 RapportMgmtService;Rapport Management Service;c:\program files\trusteer\rapport\bin\RapportMgmtService.exe [2013-6-20 1435928]R2 Recovery Service for Windows;Recovery Service for Windows;c:\program files\sminst\BLService.exe [2008-10-27 365952]R2 Skype C2C Service;Skype C2C Service;c:\programdata\skype\toolbars\skype c2c service\c2c_service.exe [2013-7-12 3289472]R2 sprtsvc_TalkTalk;SupportSoft Sprocket Service (TalkTalk);c:\program files\talktalk\bin\sprtsvc.exe [2007-10-12 202016]R2 tgsrvc_TalkTalk;SupportSoft Repair Service (TalkTalk);c:\program files\common files\supportsoft\bin\tgsrvc.exe [2007-8-2 148768]R2 WDBackup;WD Backup;c:\program files\western digital\wd smartware\WDBackupEngine.exe [2012-12-20 1155088]R2 WDDriveService;WD Drive Manager;c:\program files\western digital\wd drive manager\WDDriveService.exe [2012-12-20 248840]R2 WDRulesService;WD Rules;c:\program files\western digital\wd smartware\WDRulesEngine.exe [2012-12-20 1178128]R3 F-Secure Gatekeeper;F-Secure Gatekeeper;c:\program files\talktalk\security\anti-virus\minifilter\fsgk.sys [2012-5-4 145856]R3 FSORSPClient;F-Secure ORSP Client;c:\program files\talktalk\security\orsp client\fsorsp.exe [2012-5-4 60352]R3 IntcHdmiAddService;Intel® High Definition Audio HDMI;c:\windows\system32\drivers\IntcHdmi.sys [2008-6-29 112128]R3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2013-7-24 40776]S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]S2 SkypeUpdate;Skype Updater;c:\program files\skype\updater\Updater.exe [2012-7-13 160944]S3 Com4QLBEx;Com4QLBEx;c:\program files\hewlett-packard\hp quick launch buttons\Com4QLBEx.exe [2008-10-27 193840]S3 GamesAppService;GamesAppService;c:\program files\wildtangent games\app\GamesAppService.exe [2010-10-12 206072]S3 ivusb;Initio Driver for USB Default Controller;c:\windows\system32\drivers\ivusb.sys [2010-7-29 25112]S3 MatSvc;Microsoft Automated Troubleshooting Service;c:\program files\microsoft fix it center\Matsvc.exe [2011-6-13 267568]S3 McComponentHostService;McAfee Security Scan Component Host Service;c:\program files\mcafee security scan\2.0.181\McCHSvc.exe [2010-1-15 227232]S3 Ser2plx86;Prolific Serial port WDF driver;c:\windows\system32\drivers\ser2pl.sys [2012-7-30 132608]S3 StkCMini;Syntek AVStream USB2.0 ATV;c:\windows\system32\drivers\StkCMini.sys [2013-3-4 1579144]S3 StkMini;AVerMedia DVD EZMaker USB Plus Video Capture;c:\windows\system32\drivers\StkMini.sys [2005-12-13 186112]S3 WDC_SAM;WD SCSI Pass Thru driver;c:\windows\system32\drivers\wdcsam.sys [2012-12-20 11520]S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2013-4-18 754856]S3 WSDScan;WSD Scan Support via UMB;c:\windows\system32\drivers\WSDScan.sys [2009-10-24 19968]S4 F-Secure Filter;F-Secure File System Filter;c:\program files\talktalk\security\anti-virus\win2k\fsfilter.sys [2012-5-4 39776]S4 F-Secure Recognizer;F-Secure File System Recognizer;c:\program files\talktalk\security\anti-virus\win2k\fsrec.sys [2012-5-4 25184].=============== Created Last 30 ================.2013-07-24 09:24:26 -------- d-----w- c:\program files\VS Revo Group2013-07-24 09:14:24 -------- d-----w- c:\program files\NT Registry Optimizer2013-07-24 08:49:15 40776 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys2013-07-24 08:49:15 -------- d-----w- c:\users\terry\appdata\roaming\Malwarebytes2013-07-24 08:48:59 -------- d-----w- c:\programdata\Malwarebytes2013-07-24 08:48:56 22856 ----a-w- c:\windows\system32\drivers\mbam.sys2013-07-24 08:48:56 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware2013-07-23 13:52:19 7143960 ----a-w- c:\programdata\microsoft\windows defender\definition updates\{96823a66-9680-4132-8b60-8b80aaae3a01}\mpengine.dll2013-07-20 17:04:43 505344 ----a-w- c:\windows\system32\qedit.dll2013-07-20 17:04:04 2049024 ----a-w- c:\windows\system32\win32k.sys2013-07-20 17:03:57 798208 ----a-w- c:\windows\system32\FntCache.dll2013-07-20 17:03:57 1069056 ----a-w- c:\windows\system32\DWrite.dll2013-07-20 17:03:56 486400 ----a-w- c:\windows\system32\d3d10level9.dll2013-07-20 17:03:56 219648 ----a-w- c:\windows\system32\d3d10_1core.dll2013-07-20 17:03:56 189952 ----a-w- c:\windows\system32\d3d10core.dll2013-07-20 17:03:56 1029120 ----a-w- c:\windows\system32\d3d10.dll2013-07-20 17:03:55 683008 ----a-w- c:\windows\system32\d2d1.dll2013-07-20 17:03:55 1172480 ----a-w- c:\windows\system32\d3d10warp.dll2013-07-20 17:03:54 160768 ----a-w- c:\windows\system32\d3d10_1.dll2013-07-20 17:03:03 1548288 ----a-w- c:\windows\system32\WMVDECOD.DLL2013-07-20 17:02:05 983552 ----a-w- c:\program files\windows journal\JNTFiltr.dll2013-07-20 17:02:05 964608 ----a-w- c:\program files\windows journal\JNWDRV.dll2013-07-20 17:02:05 936960 ----a-w- c:\program files\common files\microsoft shared\ink\journal.dll2013-07-20 17:02:05 1218048 ----a-w- c:\program files\windows journal\NBDoc.DLL.==================== Find3M ====================.2013-07-22 18:44:16 71048 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl2013-07-22 18:44:16 692104 ----a-w- c:\windows\system32\FlashPlayerApp.exe2013-06-19 23:40:54 97008 ----a-w- c:\windows\system32\drivers\RapportKELL.sys2013-06-12 20:48:23 867240 ----a-w- c:\windows\system32\npDeployJava1.dll2013-06-12 20:48:17 789416 ----a-w- c:\windows\system32\deployJava1.dll2013-06-12 20:48:00 94632 ----a-w- c:\windows\system32\WindowsAccessBridge.dll2013-06-04 04:17:26 52736 ----a-w- c:\windows\apppatch\iebrshim.dll2013-05-29 01:50:14 1800704 ----a-w- c:\windows\system32\jscript9.dll2013-05-29 01:41:52 1427968 ----a-w- c:\windows\system32\inetcpl.cpl2013-05-29 01:41:08 1129472 ----a-w- c:\windows\system32\wininet.dll2013-05-29 01:37:15 142848 ----a-w- c:\windows\system32\ieUnatt.exe2013-05-29 01:36:09 420864 ----a-w- c:\windows\system32\vbscript.dll2013-05-29 01:33:22 2382848 ----a-w- c:\windows\system32\mshtml.tlb2013-05-08 04:37:21 905576 ----a-w- c:\windows\system32\drivers\tcpip.sys2013-05-02 22:03:36 3603832 ----a-w- c:\windows\system32\ntkrnlpa.exe2013-05-02 22:03:36 3551096 ----a-w- c:\windows\system32\ntoskrnl.exe2013-05-02 04:04:25 443904 ----a-w- c:\windows\system32\win32spl.dll2013-05-02 04:03:42 37376 ----a-w- c:\windows\system32\printcom.dll2013-05-02 01:06:08 238872 ------w- c:\windows\system32\MpSigStub.exe2013-05-01 02:59:12 94208 ----a-w- c:\windows\system32\QuickTimeVR.qtx2013-05-01 02:59:12 69632 ----a-w- c:\windows\system32\QuickTime.qts2013-04-29 16:30:05 73224 ----a-w- c:\windows\system32\drivers\fsdfw.sys.============= FINISH: 10:53:28.33 =============== .UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.IF REQUESTED, ZIP IT UP & ATTACH IT.DDS (Ver_2012-11-20.01).Microsoft® Windows Vista™ Home Premium Boot Device: \Device\HarddiskVolume1Install Date: 27/12/2008 09:37:27System Uptime: 24/07/2013 09:43:32 (1 hours ago).Motherboard: Wistron | | 360CProcessor: Intel® Pentium® Dual CPU T3400 @ 2.16GHz | CPU | 2166/667mhz.==== Disk Partitions =========================.C: is FIXED (NTFS) - 222 GiB total, 120.841 GiB free.D: is FIXED (NTFS) - 11 GiB total, 1.784 GiB free.E: is CDROM ().==== Disabled Device Manager Items =============.==== System Restore Points ===================.RP725: 19/06/2013 21:28:48 - Scheduled CheckpointRP727: 20/06/2013 16:11:44 - Installed RapportRP728: 20/06/2013 19:38:40 - Installed Java 7 Update 25RP729: 21/06/2013 10:15:02 - Windows UpdateRP730: 22/06/2013 00:00:01 - Scheduled CheckpointRP731: 23/06/2013 12:38:41 - Scheduled CheckpointRP734: 28/06/2013 18:44:18 - Windows UpdateRP735: 02/07/2013 10:52:46 - Windows UpdateRP736: 02/07/2013 13:14:35 - Removed RapportRP737: 02/07/2013 13:20:55 - Removed RapportRP738: 02/07/2013 13:24:55 - Removed RapportRP739: 06/07/2013 15:29:50 - Windows UpdateRP740: 07/07/2013 20:09:44 - Scheduled CheckpointRP741: 10/07/2013 14:35:45 - Scheduled CheckpointRP742: 11/07/2013 10:25:43 - Scheduled CheckpointRP743: 20/07/2013 17:56:28 - Windows UpdateRP744: 21/07/2013 03:01:21 - Windows UpdateRP745: 21/07/2013 10:01:16 - Removed Epson Event ManagerRP746: 21/07/2013 10:10:07 - Windows UpdateRP747: 22/07/2013 09:20:39 - Scheduled Checkpoint.==== Installed Programs ======================. Update for Microsoft Office 2007 (KB2508958)7-Zip 9.20ABBYY FineReader 9.0 SprintAcrobat.comActivation Assistant for the 2007 Microsoft Office suitesActiveCheck component for HP Active Support LibraryActiveHomeAdobe AIRAdobe Flash Player 11 ActiveXAdobe Photoshop Elements 2.0Adobe Reader X (10.1.7)Adobe Shockwave PlayerAOL Toolbar 5.0Apple Application SupportApple Mobile Device SupportApple Software UpdateApplet_AppApplet_CopyApplet_EmailApplet_EppApplet_FileApplet_OCRApplet_PhotoshopApplet_WebAtheros Driver Installation ProgramBelarc Advisor 8.2BonjourCCleanerCisco EAP-FAST ModuleCisco LEAP ModuleCisco PEAP ModuleCompatibility Pack for the 2007 Office systemConexant HD AudioCopy UtilityCutePDF Writer 3.0CyberLink DVD SuiteCyberLink YouCamDefinition Update for Microsoft Office 2010 (KB982726) 32-Bit EditionDropboxDVD EZMaker USB Plus DriverDYMO Label SoftwareDYMO Label v.8EPSON Attach To EmailEpson Connect GuideEpson Connect Printer SetupEpson Customer Research ParticipationEPSON Darkroom PrintEpson E-Web PrintEPSON Easy Photo PrintEpson Easy Photo Print 2Epson Easy Photo Print Plug-in for PMB(Picture Motion Browser)Epson FAX UtilityEPSON File ManagerEpson Network Guide XP-850 SeriesEpson PC-FAX DriverEPSON Photo PrintEpson Print CDEPSON Printer FinderEPSON Printer SoftwareEPSON RAW PrintEPSON Scan AssistantEPSON Smart PanelEPSON TWAIN 5Epson User's Guide XP-850 SeriesEPSON Web-To-PageEPSON XP-850 Series Printer UninstallEpsonNet PrintESPR800 Reference GuideESU for Microsoft VistaF-Secure PSC PrerequisitesFamily Tree Maker 2012Family Tree Maker 2012 Welcome PackGearDrvsGoogle ChromeGoogle EarthGoogle Toolbar for Internet ExplorerGoogle Update HelperHDAUDIO Soft Data Fax Modem with SmartCPHotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)HP Active Support LibraryHP Customer Experience EnhancementsHP Doc ViewerHP DVD Play 3.7HP Help and SupportHP Quick Launch Buttons 6.40 H2HP Total Care AdvisorHP UpdateHP User Guides 0118HP Wireless AssistantHPAsset component for HP Active Support LibraryHPNetworkAssistantHPTCSSetupiCloudImage Resizer for WindowsInPixio Photo Maximizer ProIntel® Graphics Media Accelerator DriverInternet Explorer (Enable DEP)iTunesJacquie Lawson CircusJacquie Lawson London Advent CalendarJava 7 Update 25Java Auto UpdaterLabelPrintLightScribe System Software 1.14.17.1LiveUpdate 3.2 (Symantec Corporation)LiveUpdate Notice (Symantec Corporation)Malwarebytes Anti-Malware version 1.75.0.1300McAfee Security Scan PlusMicrosoft .NET Framework 3.5 SP1Microsoft .NET Framework 4 Client ProfileMicrosoft .NET Framework 4 ExtendedMicrosoft Fix it CenterMicrosoft MoneyMicrosoft Money System PackMicrosoft Office 2007 Primary Interop AssembliesMicrosoft Office 2007 Service Pack 3 (SP3)Microsoft Office 2010 Service Pack 1 (SP1)Microsoft Office 97, Standard EditionMicrosoft Office Access MUI (English) 2010Microsoft Office Access Setup Metadata MUI (English) 2010Microsoft Office Excel MUI (English) 2007Microsoft Office Excel MUI (English) 2010Microsoft Office File Validation Add-InMicrosoft Office Groove MUI (English) 2010Microsoft Office Home and Student 2007Microsoft Office InfoPath MUI (English) 2010Microsoft Office Live Add-in 1.5Microsoft Office OneNote MUI (English) 2007Microsoft Office OneNote MUI (English) 2010Microsoft Office Outlook MUI (English) 2010Microsoft Office PowerPoint MUI (English) 2007Microsoft Office PowerPoint MUI (English) 2010Microsoft Office PowerPoint Viewer 2007 (English)Microsoft Office Professional Plus 2010Microsoft Office Proof (English) 2007Microsoft Office Proof (English) 2010Microsoft Office Proof (French) 2007Microsoft Office Proof (French) 2010Microsoft Office Proof (Spanish) 2007Microsoft Office Proof (Spanish) 2010Microsoft Office Proofing (English) 2007Microsoft Office Proofing (English) 2010Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)Microsoft Office Publisher MUI (English) 2010Microsoft Office Shared MUI (English) 2007Microsoft Office Shared MUI (English) 2010Microsoft Office Shared Setup Metadata MUI (English) 2007Microsoft Office Shared Setup Metadata MUI (English) 2010Microsoft Office Word MUI (English) 2007Microsoft Office Word MUI (English) 2010Microsoft Publisher 2002Microsoft SilverlightMicrosoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053Microsoft Visual C++ 2005 RedistributableMicrosoft Visual C++ 2008 Redistributable - x86 9.0.30729Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161Microsoft WorksMicrosoft Works 2004 Setup LauncherMobileMe Control PanelMSXML 4.0 SP2 (KB954430)MSXML 4.0 SP2 (KB973688)muvee RevealMy CEWE Photo WorldMy HP GamesNETGEAR Powerline UtilityNetWaitingNorton 360Norton Internet SecurityNTREGOPT 1.1jOGA Notifier 2.0.0048.0ONE CHANNEL USB DVRPC Tools Registry Mechanic 11.0Picasa 3PIF DESIGNERPL-2303 USB-to-SerialPower2GoPowerDirectorPowerProducerProdutools Manuals 2.1 B ToolbarQuickTimeRapportRealtek 8169 8168 8101E 8102E Ethernet DriverRealtek USB 2.0 Card ReaderRescuePRO Deluxe 4.0Revo Uninstaller 1.95SafariSanDiskSecureAccess_Manager.exeScanToWebSecurity Update for Microsoft .NET Framework 3.5 SP1 (KB2604111)Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424)Security Update for Microsoft .NET Framework 3.5 SP1 (KB2736416)Security Update for Microsoft .NET Framework 3.5 SP1 (KB2840629)Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)Security Update for Microsoft .NET Framework 4 Client Profile (KB2736428)Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)Security Update for Microsoft .NET Framework 4 Client Profile (KB2804576)Security Update for Microsoft .NET Framework 4 Client Profile (KB2832407)Security Update for Microsoft .NET Framework 4 Client Profile (KB2835393)Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628)Security Update for Microsoft .NET Framework 4 Extended (KB2487367)Security Update for Microsoft .NET Framework 4 Extended (KB2656351)Security Update for Microsoft .NET Framework 4 Extended (KB2736428)Security Update for Microsoft .NET Framework 4 Extended (KB2742595)Security Update for Microsoft Excel 2010 (KB2597126) 32-Bit EditionSecurity Update for Microsoft Filter Pack 2.0 (KB2553501) 32-Bit EditionSecurity Update for Microsoft InfoPath 2010 (KB2687422) 32-Bit EditionSecurity Update for Microsoft InfoPath 2010 (KB2760406) 32-Bit EditionSecurity Update for Microsoft Office 2007 suites (KB2596615) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit EditionSecurity Update for Microsoft Office 2007 suites (KB2596792) 32-Bit EditionSecurity Update for Microsoft Office 2007 suites (KB2596871) 32-Bit EditionSecurity Update for Microsoft Office 2007 suites (KB2597969) 32-Bit EditionSecurity Update for Microsoft Office 2007 suites (KB2687309) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2687311) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2687499) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2760416) 32-Bit Edition Security Update for Microsoft Office 2010 (KB2553091)Security Update for Microsoft Office 2010 (KB2553096)Security Update for Microsoft Office 2010 (KB2553371) 32-Bit EditionSecurity Update for Microsoft Office 2010 (KB2553447) 32-Bit EditionSecurity Update for Microsoft Office 2010 (KB2589320) 32-Bit EditionSecurity Update for Microsoft Office 2010 (KB2598243) 32-Bit EditionSecurity Update for Microsoft Office 2010 (KB2687276) 32-Bit EditionSecurity Update for Microsoft Office 2010 (KB2687501) 32-Bit EditionSecurity Update for Microsoft Office 2010 (KB2687510) 32-Bit EditionSecurity Update for Microsoft Office Excel 2007 (KB2687307) 32-Bit Edition Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit EditionSecurity Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit EditionSecurity Update for Microsoft Office Word 2007 (KB2760421) 32-Bit Edition Security Update for Microsoft OneNote 2010 (KB2760600) 32-Bit EditionSecurity Update for Microsoft Publisher 2010 (KB2553147) 32-Bit EditionSecurity Update for Microsoft Visio 2010 (KB2810068) 32-Bit EditionSecurity Update for Microsoft Visio Viewer 2010 (KB2687505) 32-Bit EditionSecurity Update for Microsoft Word 2010 (KB2760410) 32-Bit EditionSecurity Update for Windows Media Encoder (KB2447961)Serif PhotoPlus Starter Edition 3Skype Click to CallSkype™ 5.10SmileboxSnapshot ViewerSoftware UpdaterSpecialSavingsSpelling Dictionaries Support For Adobe Reader 9SPORE Creature Creator Trial EditionSunny Data ControlSynaptics Pointing Device DriverSystem Checkup 3.4TalkTalk SecurityTextBridge Pro 8.0Trusteer Endpoint ProtectionUpdate for 2007 Microsoft Office System (KB967642)Update for Microsoft .NET Framework 3.5 SP1 (KB2836940)Update for Microsoft .NET Framework 3.5 SP1 (KB963707)Update for Microsoft .NET Framework 4 Client Profile (KB2468871)Update for Microsoft .NET Framework 4 Client Profile (KB2533523)Update for Microsoft .NET Framework 4 Client Profile (KB2600217)Update for Microsoft .NET Framework 4 Client Profile (KB2836939)Update for Microsoft .NET Framework 4 Extended (KB2468871)Update for Microsoft .NET Framework 4 Extended (KB2533523)Update for Microsoft .NET Framework 4 Extended (KB2600217)Update for Microsoft .NET Framework 4 Extended (KB2836939)Update for Microsoft Office 2007 Help for Common Features (KB963673)Update for Microsoft Office 2007 suites (KB2596620) 32-Bit EditionUpdate for Microsoft Office 2007 suites (KB2596660) 32-Bit EditionUpdate for Microsoft Office 2007 suites (KB2596848) 32-Bit EditionUpdate for Microsoft Office 2007 suites (KB2687493) 32-Bit EditionUpdate for Microsoft Office 2007 suites (KB2767916) 32-Bit EditionUpdate for Microsoft Office 2010 (KB2553065)Update for Microsoft Office 2010 (KB2553092)Update for Microsoft Office 2010 (KB2553181) 32-Bit EditionUpdate for Microsoft Office 2010 (KB2553267) 32-Bit EditionUpdate for Microsoft Office 2010 (KB2553310) 32-Bit EditionUpdate for Microsoft Office 2010 (KB2553378) 32-Bit EditionUpdate for Microsoft Office 2010 (KB2566458)Update for Microsoft Office 2010 (KB2596964) 32-Bit EditionUpdate for Microsoft Office 2010 (KB2598242) 32-Bit EditionUpdate for Microsoft Office 2010 (KB2687503) 32-Bit EditionUpdate for Microsoft Office 2010 (KB2687509) 32-Bit EditionUpdate for Microsoft Office 2010 (KB2760631) 32-Bit EditionUpdate for Microsoft Office 2010 (KB2767886) 32-Bit EditionUpdate for Microsoft Office Excel 2007 Help (KB963678)Update for Microsoft Office OneNote 2007 Help (KB963670)Update for Microsoft Office Powerpoint 2007 Help (KB963669)Update for Microsoft Office Script Editor Help (KB963671)Update for Microsoft Office Word 2007 Help (KB963665)Update for Microsoft OneNote 2010 (KB2553290) 32-Bit EditionUpdate for Microsoft Outlook 2010 (KB2597090) 32-Bit EditionUpdate for Microsoft Outlook 2010 (KB2687623) 32-Bit EditionUpdate for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit EditionUpdate for Microsoft PowerPoint 2010 (KB2598240) 32-Bit EditionUpdate for Microsoft SharePoint Workspace 2010 (KB2589371) 32-Bit EditionUpdate Installer for WildTangent Games AppUpdater ServiceUSB2.0 GrabberWD SmartWareWildTangent Games App (HP Games)Windows Live ID Sign-in AssistantWindows Media Encoder 9 Series.==== Event Viewer Messages From Past Week ========.24/07/2013 09:46:27, Error: Microsoft-Windows-SharedAccess_NAT [34001] - The ICS_IPV6 failed to configure IPv6 stack.24/07/2013 09:46:27, Error: Microsoft-Windows-SharedAccess_NAT [30013] - The DHCP allocator has disabled itself on IP address 192.168.1.9, since the IP address is outside the 192.168.0.0/255.255.255.0 scope from which addresses are being allocated to DHCP clients. To enable the DHCP allocator on this IP address, change the scope to include the IP address, or change the IP address to fall within the scope.24/07/2013 09:45:47, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: ccSet_N36024/07/2013 09:45:47, Error: Service Control Manager [7001] - The Windows Image Acquisition (WIA) service depends on the Shell Hardware Detection service which failed to start because of the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.24/07/2013 09:45:47, Error: Service Control Manager [7000] - The Parallel port driver service failed to start due to the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.24/07/2013 09:45:45, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service stisvc with arguments "" in order to run the server: {A1F4E726-8CF1-11D1-BF92-0060081ED811}24/07/2013 09:44:05, Error: EventLog [6008] - The previous system shutdown at 09:42:56 on 24/07/2013 was unexpected.24/07/2013 09:18:35, Error: Microsoft-Windows-SharedAccess_NAT [31004] - The DNS proxy agent was unable to allocate 0 bytes of memory. This may indicate that the system is low on virtual memory, or that the memory manager has encountered an internal error.24/07/2013 09:18:20, Error: Microsoft-Windows-Dhcp-Client [1002] - The IP address lease 192.168.1.5 for the Network Card with network address 00242B14EE16 has been denied by the DHCP server 192.168.1.1 (The DHCP Server sent a DHCPNACK message).23/07/2013 20:39:54, Error: Microsoft-Windows-SharedAccess_NAT [30013] - The DHCP allocator has disabled itself on IP address 192.168.1.5, since the IP address is outside the 192.168.0.0/255.255.255.0 scope from which addresses are being allocated to DHCP clients. To enable the DHCP allocator on this IP address, change the scope to include the IP address, or change the IP address to fall within the scope.23/07/2013 20:39:37, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the iPod Service service to connect.23/07/2013 20:39:37, Error: Service Control Manager [7000] - The iPod Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.23/07/2013 20:39:37, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1053" attempting to start the service iPod Service with arguments "" in order to run the server: {063D34A4-BF84-4B8D-B699-E8CA06504DDE}23/07/2013 20:38:30, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the F-Secure Anti-Virus Firewall Daemon service to connect.23/07/2013 20:37:22, Error: Service Control Manager [7001] - The WD Backup service depends on the WD Rules service which failed to start because of the following error: The service did not respond to the start or control request in a timely fashion.23/07/2013 20:37:20, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the WD Rules service to connect.23/07/2013 20:37:20, Error: Service Control Manager [7000] - The WD Rules service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.23/07/2013 20:35:57, Error: EventLog [6008] - The previous system shutdown at 20:34:43 on 23/07/2013 was unexpected.23/07/2013 20:32:44, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Dnscache service.23/07/2013 20:31:14, Error: F-Secure Gatekeeper [1] - 22/07/2013 17:54:29, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Windows Mobile-based device connectivity service to connect.22/07/2013 17:54:29, Error: Service Control Manager [7000] - The Windows Mobile-based device connectivity service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.22/07/2013 17:54:29, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1053" attempting to start the service RapiMgr with arguments "" in order to run the server: {ED081F25-6A77-4C89-B689-C6E15C582EC1}22/07/2013 17:53:57, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Application Layer Gateway Service service to connect.22/07/2013 17:53:57, Error: Service Control Manager [7000] - The Application Layer Gateway Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.22/07/2013 17:52:46, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the F-Secure ORSP Client service to connect.21/07/2013 12:46:26, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Windows Media Player Network Sharing Service service to connect.21/07/2013 12:46:26, Error: Service Control Manager [7000] - The Windows Media Player Network Sharing Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.21/07/2013 12:43:42, Error: EventLog [6008] - The previous system shutdown at 12:41:52 on 21/07/2013 was unexpected.21/07/2013 12:41:57, Error: netbt [4321] - The name "WORKGROUP :1d" could not be registered on the interface with IP address 192.168.1.5. The computer with the IP address 192.168.1.2 did not allow the name to be claimed by this computer.21/07/2013 12:03:03, Error: BROWSER [8019] - The browser was unable to promote itself to master browser. The browser will continue to attempt to promote itself to the master browser, but will no longer log any events in the event log in Event Viewer.21/07/2013 10:38:42, Error: BROWSER [8020] - The browser was unable to promote itself to master browser. The computer that currently believes it is the master browser is unknown.21/07/2013 10:22:01, Error: netbt [4321] - The name "WORKGROUP :1d" could not be registered on the interface with IP address 192.168.1.4. The computer with the IP address 192.168.1.2 did not allow the name to be claimed by this computer.21/07/2013 10:20:48, Error: EventLog [6008] - The previous system shutdown at 10:18:30 on 21/07/2013 was unexpected.21/07/2013 09:19:52, Error: Microsoft-Windows-Dhcp-Client [1002] - The IP address lease 192.168.1.4 for the Network Card with network address 00242B14EE16 has been denied by the DHCP server 192.168.1.1 (The DHCP Server sent a DHCPNACK message).21/07/2013 04:02:33, Error: Microsoft-Windows-SharedAccess_NAT [30013] - The DHCP allocator has disabled itself on IP address 192.168.1.4, since the IP address is outside the 192.168.0.0/255.255.255.0 scope from which addresses are being allocated to DHCP clients. To enable the DHCP allocator on this IP address, change the scope to include the IP address, or change the IP address to fall within the scope.21/07/2013 04:01:41, Error: Microsoft-Windows-DistributedCOM [10016] - The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID {C97FCC79-E628-407D-AE68-A06AD6D8B4D1} to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.21/07/2013 03:21:28, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Windows Search service to connect.21/07/2013 03:21:28, Error: Service Control Manager [7000] - The Windows Search service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.21/07/2013 03:21:28, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1053" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}.==== End Of File ===========================