rexknepp

Interesting, I thought that I had posted to this on Friday, but I don't see it now! Anyway, I ran ComboFix and it ran up to stage 48 in about 10-15 minutes. I left it sit at this point for another 50 minutes. There wasn't any other response, so I ended it. We have not had the original blue-screen problem since running the mbar program.

I believe that the virus was found and removed, but I have not run the ComboFix yet. The person who's laptop was infected is on the road a good bit and so I don't have access to her machine very often. She is to be in the office tomorrow and I plan to run ComboFix then. Thank you so much for your assistance!

Here are the files. The first scan found a Trojan and the second scan was clean! mbar-log-2013-07-08 (13-14-47).txt system-log.txt mbar-log-2013-07-03 (15-45-23).txt

I appreciate your time so far. I will not be able to complete this process until Monday the 8th as the person who's PC I'm working on needs to leave soon. I will post the files when I have them.

Attached is the RogueKiller report. RKreport0_S_07032013_150911.txt

Well, that was interesting. I ran the dds.com and it hung! I let it run for about 10 minutes, but the progress bar stopped advancing after only about 2 minutes. I used task manager to end the dds.com task and it was really interesting - I was watching the task manager application tab and I saw a task by the name of "DDS doesn't do squat" or something similar to that (it didn't stay on the screen very long)! The RogudKiller 64bit didn't really find anything other than UniPrint that I have running. So, what would the next step be?

I am running the free version of Malware bytes and I have tried to scan this particular PC multiple times with the same results. About 20 minutes into the scan, the scan just seems to hang with the numbers not changing. I have to use the task manager to end the process. I have scanned this PC with Microsoft's Safety Scanner successfully. What can I do to correct this situation? Thank you.