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ferndog

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About ferndog

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  1. Hello There was an issue with corrupted database packages earlier today that affected some 64-bit systems resulting in disabling the real time protection for these machines.  This problem has since been addressed.   To get things working normally again simply open Malwarebytes and click on "Current" next to where it says Updates in the Dashboard and it should download and install working databases. If it is able to successfully update but protection still is not working, then please try right-clicking the Malwarebytes tray icon next to your system clock and select Quit Malware
  2. Hello, If you are unable to remove an application that is detected by Malwarebytes Anti-Malware Mobile (MBAM Mobile), it could be that the detected application is installed on an external storage device, like an SD card, or on the system partition as a System App. These detections can not be removed or uninstalled by a user level application such as MBAM Mobile. Please note that not all detected applications are malicious in nature and that some may be a false positive. If you believe that a detected application is not malicious and is a false positive please report it to us.
  3. Hi Ray. Malwarebytes Anti-malware for Android does not feature web protection which means that it will not block pop-ups you get or prevent redirects when browsing the web. The way around those popups or redirecting sites is to close the web browser and start over or tap the back button on your Home screen. You may want to also clear the web browser app data as well. To do that, go to the Android Settings > General > Apps. Locate the name of the web browser from the list and tap to open its settings. You should see a Clear Data button on the following App
  4. Hello please submit your issue to our support team via email at support@malwarebytes.org. Please be sure to indicate the product you are having issues with as well as any additional details of the issue. Thank you.
  5. Hello please submit your issue to our support team via email at support@malwarebytes.org. Please be sure to indicate the product you are having issues with as well as any additional details of the issue. Thank you.
  6. Hello please submit your issue to our support team via email at support@malwarebytes.org. Please be sure to indicate the product you are having issues with as well as any additional details of the issue. Thank you.
  7. Hello please submit your issue to our support team via email at support@malwarebytes.org. Please be sure to indicate the product you are having issues with as well as any additional details of the issue. Thank you.
  8. Hello, please open Malwarebytes and go to the Settings > Notifications. Uncheck all items selected. To test whether this corrects the issue, reboot your device. If you continue to have issues, please open a support request by emailing us at support@malwarebytes.org Thank you.
  9. Hi Tom. Welcome to Malwarebytes support, my name is Fernando and I'll be assisting you today. There are no known issues with Malwarebytes and other AV products. However there is a chance that the installation can be corrupted. Can you try uninstalling the app and resinstalling? If you still have issues, please open a support ticket by emailing us at: support@malwarebytes.org. Thank you!
  10. Hello, At this time we do not have a solution for the issues you are experiencing. Our product developers are working on fixes for all bugs of which will be addressed in our next release. We recommend the Beta version as a workaround, however if that is not a viable solution for you, it may be best to remove the app from your device for the time being. We dont have an ETA for the Malwarebytes Mobile 2.0 release at this time.
  11. Hello, Please uninstall and reinstall the app on your device. If the issue persists, please open a support ticket at support@malwarebytes.org. Thank you.
  12. Hello, This is a known issue of which will be addressed in a future release with Malwarebytes Mobile 2.0. However at this time we are offering users to join our Beta community to obtain access to the latest beta version of our app. Malwarebytes 2.0 Beta is available from the following link if you would like to be an early adopter. Unfortunately we cannot provide support for the beta version because it is still in testing phase. This is a “use at your own risk” option. Submit your request for the Beta version here: https://plus.google.com/communities/102401317912771252555
  13. Hello, This is a known issue of which will be addressed in a future release with Malwarebytes Mobile 2.0. However at this time we are offering users to join our Beta community to obtain access to the latest beta version of our app. Malwarebytes 2.0 Beta is available from the following link if you would like to be an early adopter. https://plus.google.com/communities/102401317912771252555
  14. Folks, This is a known bug of which will be addressed in version 1.6 from what I an told. We are very aware of the issue. Please use the workaround in the meanwhile by disabling the scan links in SMS option under Settings. In the Malwarebytes Mobile app, go to Settings and uncheck "Scan links sent via SMS". Thank you.
  15. In the Malwarebytes Mobile app, go to Settings and uncheck "Scan links sent via SMS". This should resolve the issue.
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