[Malwarebytes Anti-Malware Mobile German Translation Bugs founf]

Hi delphin136,

 

Our develop have informed us that the error have been fixed. Please let us know if you find any other errors.

 

Regards,

Jerry Li

[False Positive]

Hi Audolon,

 

I just want to check in and see if your user is still having the application flagged as malware by Malwarebytes.

 

Thanks,

Jerry Li

[False Positive]

Hi Audolon,

 

Please advise your user to update the definitions database for Malwarebytes Anti-Malware Mobile on their device. Since I have tested the application using the latest database without receiving an alert that your application being flagged as malware. 

 

Thanks,

Jerry Li

[Uninstalled app thing]

Hi,

 

From what I understand from your post is that you used our Malwarebytes Anti-Malware Mobile application to "delete" 3 norton apps that it found.  

 

However our application is not designed with the functionality to delete or un-install apps. It uses the built in Android Application Manager to "Force Close" applications and also to gather App Information. 

 

Please let me know if there is something that I can assist you with. 

 

Thanks,

Jerry Li

[3 Trojan.Zitmo found in rooted International Galaxy Note 2.. help!]

Hi 

 

Yes, if you could tell us the exact model number, Baseband version, kernel version, and build number  for your phone it would help us determine if you are running the stock rom or a custom rom.  It is safe to share it since it does not contain any personal information. 

 

To find this information  please  Go to  Settings > More Tab or the very bottom of the menu > Then tap  About Device or About Phone to have  all of the information view able.  

 

Thanks,

Jerry Li

[3 Trojan.Zitmo found in rooted International Galaxy Note 2.. help!]

Hi Siratfus

 

 

When you add them to  the whitelist, Malwarebytes will not detect them as malicious software in future scans. 

 

 

Could you please tell me what operating system are you running on your Galaxy Note 2 ?  Is  it the stock rom or a custom rom, if it is a custom rom could you tell me which one you are using and where did you download it from?

 

Thanks,

Jerry Li

[options working]

Hi 

 

In regards to your issue with the application scanning after each update, please try turning off Scheduled Scans by going to the Scheduled Scans option under Settings.

 

In regards to your your issue the application scanning every time there is an edit or change of files, please try un-selecting Real-Time Protection under Settings.

 

 

I have included screenshots of both options in case there is confusion.

 

Thanks,

Jerry Li

[options working]

Hi 

 

Thanks for letting me know about the results of the steps. I will be contacting our developer for information regarding possible causes of the issues that you are facing right now.  

 

I will update you as soon as I hear back from the team.

 

Thanks,

Jerry Li

[options working]

Hi 

 

Could you please try the following steps below

 

1. Un-install the application

2. Completely turn off the tablet

3. Restart the tablet and re-install by downloading from the Google Play Store

 

Please let me know if these steps fixes the issues that you are currently facing.  

 

Thanks,

Jerry Li

[(Solution Added) You need to add "Select All" to removal screen]

Hi All,

 

I have attached a screenshot in case there is still any confusion regarding how to  Select All Infections on the Removal Screen of Malwarebytes.

 

 

Thanks,

Jerry Li

[options working]

Hi   fivealive,

 

 

Could you please tell me the brand and model number of the tablet that you are having issues with?

 

Also could you tell me what version of Android do have installed on the tablet? 

 

Thanks,

Jerry Li
 

[So far so good on Nook HD+]

Hi Nesivos!

 

 

Glad to hear that our application is running  fine on your tablet. Please us know if you have any questions or suggestions about the product.   

 

If you run into any issues, post them here so that we can pass on the information to our developers.

 

Thanks