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BurtonTechSupport

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Everything posted by BurtonTechSupport

  1. Possibly but having finally got this system ready for returning to the customer (just need to get their netbook setup finished) I'm loathe to spend any more (unchargeable !!) time on it. Would be a different story if they were wanting to use the fingerprint reader - maybe next time I come across this one, if ever - it's evidently not something you have met either or you'd have this in your FAQ's ?
  2. Relief in a way that you managed to replicate the problem and shows that this is all it was, i.e. no nasty root kits lurking. Not a problem having no fingerprint login but the system doesn't like removing the software even if the reader hardware is disabled in device manager - just re-installs on next boot. Suspect I'd have to open up the laptop and physically disconnect the reader and it's not worth that hassle / time as renaming those files does appear to be a permanent fix. One to bear in mind if you get others with similar problems - check if there's a fingerprint reader on the affected laptop
  3. Glad to help and admit it was a head scratcher for a while !! The system in question is performing perfectly well now those two files have been disabled, albeit with an inoperable fingerprint scanner.
  4. Have found the fingerprint scanner software on the system and zipped up but still too large to send directly as your upload limit is only 20Mb (fine for text file results of scans) so used the 'We Transfer' service suggested and here's the link to go get it ... http://we.tl/vUPuCHXHXY Have fun and let me know how you got on with it
  5. Not directly, all part of the factory restore image. However when the system has finished this current lot of update (Vista is a pain to update !!) I'll try booting with Ubuntu and seeing if the image contains individual drivers or if it's a ghost file - if it is drivers then I'll be able to extract the ones for this and send. What's the file size limit for uploads ?
  6. AlfaFF.zip Thanks :-) Files zipped and attached as requested. The fingerprint software itself is Truesuite Access by Authentec version 2. 5. 28. 0 if that's any help
  7. Following on from the scans you suggested I noticed the boot display in Safe Mode ends at a file called AlfaFF.sys before the GUI kicks in and doing some digging it appears to be related to a biometric scanner (the laptop has a finger scanner that isn't used so disabled) and checking in System32 the file AlfaFF.dll security certificate expired in 2009. So having nothing to lose I renamed this file to AlfaFF.dll.old and also in System32/drivers renamed the file AlfaFF.sys to AlfaFF.sys.old - then rebooted into normal mode with the option in Malware Bytes to "start file execution blocking when protection module starts" enabled. The system booted correctly to the user login screen with Malware Bytes fully active!! I am now going to continue with the setup of this laptop (updates/SP2 etc...) and see how it goes but it appears this was the cause but would be interested to hear your analysis of the scan reports anyway. Something to add to the database in case you come across it again perhaps?
  8. Thanks for the reply and attached are the scans requested. Note 1: The problem with booting happens when the option "start file execution blocking when protection module starts" is enabled. I can manually start File Protection in Malware Bytes after loading and this doesn't appear to affect anything, it's just during boot. Note 2: When DDS was run Malware Bytes blocked an outgoing connection, details below: IP: 78.46.103.8 Type: Outgoing Port: 49381 Read afterwards that I should have disabled Malware Bytes before running but is that a normal IP block if DDS is run without blocking ? If so then I can re-run DDS after disabling protection. Attach.txt CheckResults.txt DDS.txt Result.txt
  9. I have a Toshiba Portege laptop running Vista Business 32bit and setting up for a customer who I have convinced to purchase Malware Bytes (two licences, one installed on a Windows 7 laptop without problems). When installing the trial version of Malware Bytes Pro (prior to registration) the system fails to boot correctly and at first conflict with antivirus was suspected but two tried (AVG Free and Panda Cloud Free, or even no antivirus installed) with no change. Thought it might be an infected system so did a factory restore and installed Malware Bytes Pro again - same problem. Can boot into Safe Mode but not full desktop. Investigation showed that disabling File System Protection cured the non-booting to desktop but obviously this isn't ideal so where do I go from here? Barry
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