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gonzo

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Everything posted by gonzo

  1. Site has been whitelisted. Please allow 15-30 minutes for changes to take effect.
  2. Working for me without whitelisting on both Firefox and Chrome. If you are still encountering the error, please empty your cache. If it is still present, please let us know.
  3. I have downloaded the drivers several times without incident. If you could provide a Browser Guard debug log that can point me to the exact mode of failure, that would help. Click the "three vertical dots" in the top right corner of BG to access Support, then select DOWNLOAD DEBUG LOGS. That will download a "jsonl" file to your DOWNLOADS directory, which you can zip and attach to your reply. WARNING: Please do this IMMEDIATELY after encountering the failure. This log is huge, and evidence disappears quickly.
  4. Site has been whitelisted. Please allow 15-30 minutes for changes to take effect.
  5. Just responded. Private hell in my private network last night...
  6. gonzo

    false positive

    Site has been whitelisted.
  7. Digging though those logs is very time-consuming, and the logs are huge (quite often 10 MB of text). If you could zip one up and either post it here (if safe to do so) or PM it to me, I'd like to have a look at it. Gonna send you a private message too.
  8. The site has been whitelisted. Please allow 15-30 minutes for changes to take effect.
  9. The site has been whitelisted. You should also reach out to Sophos. They are showing 2 detections on your website. PCrisk.com is also showing detections. You might want to check out this file: https://www.ccr-gop.com/wp-content/uploads/2020/01/Hemet-2020-January-newsletter.pdf
  10. Site has been whitelisted. Please allow 15-30 minutes for changes to take effect.
  11. Great, and thank you for uncovering the answer to this puzzle.
  12. You found the one (I hope it is the ONLY one) Malwarebytes link that I did not whitelist. I just added it to the whitelist right now. Please give it 15-30 minutes for changes to make their way into the field, then try it again. If it does NOT work, I will need you to send me debug logs. If that IS required, they should be zipped and sent to me via private message. With luck, I nailed it this time. Thanks for the added info.
  13. @brad03, It would be of great value if you could tell us exactly what product you were trying to download, and exactly where you were doing it from. We have not been able to reproduce this, but yours is not the only report.
  14. Site has been whitelisted. Please allow 15-30 minutes for changes to take effect.
  15. Site is accessible in both Firefox and Chrome.
  16. Site has been whitelisted. Please allow 15-30 minutes for changes to take effect.
  17. The site has been whitelisted. Please allow 15-30 minutes for changes to take effect.
  18. If it was being reported as a Trojan, all Malwarebytes users would have been affected. Considering that I have read numerous reports of weirdness from Saturday, it sounds like something was happening for a brief period. All good now though!
  19. Site has been whitelisted. Please allow 15-30 minutes for changes to take effect.
  20. gonzo

    false positive

    Site has been whitelisted. Please allow 15-30 minutes for changes to take effect.
  21. A whitelist entry has been added. Please allow 15-30 minutes for changes to take effect.
  22. A whitelist entry has been added. Please allow 15-30 minutes for changes to take effect.
  23. Trying a different whitelist entry. Sorry for the delay...
  24. Must have been an interruption in whitelists. It seems to be working now.
  25. Site has been whitelisted. Please allow 15-30 minutes for changes to take effect.
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