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Everything posted by gonzo

  1. The second link listed (the EXE download link) has been whitelisted. Please give it a few minutes, try again and let us know if you have any issues.
  2. Site has been whitelisted. Please give changes a few minutes to propagate out, and let us know if you have any further issues after that.
  3. The first one has now been whitelisted. Sorry for the delay. Give it a few minutes to propagate out, and please let us know if you continue to have issues. I was as unsure of what to whitelist as you were to report. I went for #1.
  4. gonzo

    Site has been verified and whitelisted. Please allow a few minutes for the update to propagate out.
  5. The specific download link has been whitelisted. Please allow a few minutes for changes to propagate out.
  6. The site has been whitelisted.
  7. Hmmm. Can't offer an intelligent answer for you, but glad you can do what you wanted to in the first place.
  8. Works for me as well. Could you post a screenshot of the block message you get?
  9. I just sampled two different videos on that site (in Chrome) and they played with no problems. Tell me a specific one that you cannot play and I will try it.
  10. gonzo

    Possible FP?

    Thanks for bringing it to our attention. I tested it and it appears to be fine. I have whitelisted the site. Please give it 30 minutes or so and you should be able to visit the site without it being blocked.
  11. A full scan may take a very long time if you are a data packrat (as I am). If you asked for rootkit scanning, that increases the time. If you have a disk that is in the process of going bad, that would significantly increase the time. Small files take even more time than you would expect, because each must be individually opened, scanned and closed. If they are in ZIP (archive) files, that adds to it as well. Looking at the number of files scanned and the amount of time elapsed will help you determine, though you can see there are still a number of variables at play. Once you have done a full system scan, you really don't need to do that in the future. It establishes your baseline, and files that are used/executed/referenced are much more important than those that are stored.
  12. I believe this forum thread (and the download in the thread) will provide exactly what you need: https://forums.malwarebytes.com/topic/237375-cloud-excel-addin-data-export-and-report/
  13. Take a look at the very last part of this guide. It was written for large networks (which you may or may not have), but the issue is more common in larger environments. https://www.malwarebytes.com/pdf/guides/MMLNBPGuide.pdf
  14. Whitelisting this site now. Please allow 30 minutes or so for the changes to get out.
  15. Whitelisted now. Should be accessible within the next hour (or less).
  16. The site has been whitelisted. Please excuse the delay.
  17. I don't think there is a generic answer to this question. Could you provide a few specifics?
  18. I am not seeing a block either.
  19. Whitelist entry has been added in Browser Guard for this URL. Please give it a few minutes to propagate out.
  20. Whitelist entry has been added. If you go to that site without the "www." prefix on it, you will end up somewhere else entirely, and it has a different block on it (not ours).
  21. I added a Browser Guard whitelist entry for this site. Please give it 20-30 minutes to propagate out and let us know if the block continues.
  22. I added a Browser Guard whitelist entry. It should be unblocked within 20-30 minutes. After that period of time, please let us know if the block continues.
  23. gonzo


    It has been whitelisted.
  24. Each specific URL that has been requested has been whitelisted. Adding a whitelist entry for the entire CDN would open the door to abuse. I have reached out to product owners for advice on an effective means of whitelisting CDN-based links.
  25. gonzo

    False Positive

    Site has been whitelisted.
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