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gonzo

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Everything posted by gonzo

  1. OK. I feel stupid now. I need you to send Browser Guard debug logs. Open Browser Guard, click the "three vertical dots" icon in the upper right corner, select Support, and then click Download Debug Logs." The logs will download to a "jsonl" file in your Downloads directory. If there is nothing personal/embarrassing in there, post back with that file as an attachment. You can also send it to me in a private message if there's anything private in there...your choice. Sorry this is taking so long. HINT: You can make a much smaller (and non-personal) file by opening a fresh browser window before you do what I said above. The log should only contain information from that browser session.
  2. OK. I need reinforcements on this one to help me understand it. I will reach out to them now. Thanks for the update.
  3. By the time anyone but me looked at this, a whitelist entry had already been added to allow @bosonmartin to download. The question is why that entry was required for a CDN.
  4. Sorry, I had asked for someone to look at this and got no response. I have whitelisted the most recently added partial URL, but that may also add vulnerability. If I added that one attachment, any other attachment that is blocked would need its own whitelist entry. I have added an entry for OWA coming from that email server. Please allow 15-30 minutes, then let me know if I succeeded or need to try something else.
  5. If you click on the Browser Guard icon at the top right corner of your browser screen, does it show any ad networks, trackers or the like that are causing the extension not to load.
  6. I have whitelisted the site. Please allow 15-30 minutes for changes to take effect.
  7. I have been asked to have you provide more information for this request. Outlook does not allow EXE attachments unless they are packaged, so we need to get a better understanding of the issue. Did you receive a notification that you could provide in a screenshot? That would help as well.
  8. A whitelist entry has been added for this site. Please allow 15-30 minutes for changes to take effect.
  9. I have added a whitelist entry. Please allow 15-30 minutes for changes to take effect.
  10. I would not have been able to access the website if that Trojan alert were still in effect, so that has been cleared sometime in the past.
  11. I did not see an issue with website accessibility, but I was requested to add a whitelist entry to be safe. I just did so. Please allow 15-30 minutes for changes to take effect.
  12. Its Browser Guard. Because there was not a forum post to accompany the request when I whitelisted it 28 minutes ago, nobody knew but me. I just checked it again right now, but it should be accessible very soon.
  13. gonzo

    Blocked site

    A whitelist entry has been added. Please allow 15-30 minutes for changes to take effect.
  14. gonzo

    Blocking Supremo

    Whitelist entry has been added. Please allow 15-30 minutes for changes to take effect.
  15. Added a whitelist entry for the tracker listed above. Please allow 15-30 minutes for changes to take effect.
  16. @siliconman01 I apologize for the delay in responding. I have added a whitelist entry for "hxxps://cdn1.ashampoo.net/ashampoo/" which should allow downloads for any file built upon that string. I could not see that address, so my previous whitelist entry was incorrect (sorry!). This is also better because it removes the language substring as well. That makes it easier all the way around. Please allow 15-30 minutes for changes to take effect, and please let me know if this entry works as intended. Thanks!
  17. While the request was only for the English language download link, I whitelisted all languages. Please allow 15-30 minutes for changes to take effect.
  18. Whitelisted. Please allow 15-30 minutes for changes to take effect.
  19. I whitelisted lfe.tech. Please allow 15-30 minutes for changes to take effect.
  20. I use FastStone v7.4 and Malwarebytes Premium 4.1.0.56 on Windows 10 v1909. No issues noted when starting FastStone.
  21. Whitelisted. Please allow 15-30 minutes for changes to take effect.
  22. False positive. A whitelist entry has been added. Please allow 15-30 minutes for changes to take effect.
  23. I did not respond earlier because I have asked developers to take a look at this block. While blocking certain types of files is common with Browser Guard, blocking of websites like these should not occur. For this reason, I have escalated your request.
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