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About torrey

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  1. The ARW folder ARW.zip
  2. This morning we had a machine lock up with the userinit.exe detection. Is there any progress on this problem? I am attaching the log files for the machine that locked-up. MBAMSERVICE.LOG
  3. Sorry, my bad. It looks like we may have two different issues that started around the same time. They both have an anti ransomware detection of Malware.Ransom.Agent.Generic but one is userinit.exe and the other is with explorer.exe. The explorer.exe causes the PC to lock up and seems to be linked to the Windows updates that we have been deploying. Should I start another thread with the explorer.exe detection?
  4. BTW we also run McAfee Endpoint Security
  5. Over the weekend Windows updates were applied to my machine. When I came in this morning my machine was exhibiting the lock-up. The updates from February might be the issue.
  6. We have not been able to generaMBAMSERVICE.LOGte the event either although it is happening on random PCs. I attached the log file from the most recent occurence.
  7. Sorry. Anti-Malware is - fat fingers.
  8. We are using Malwarebytes Endpoint Security Managed Client is 109.0.3671, Anit-Malware is, Anti-Exploit is and anti-Ransomware is
  9. We are seeing the same issue. Please let me know if you want information, we had two more machines today.
  10. However, since I have a large number of PCs to add Antiransomware to I don't want to uninstall and reinstall.
  11. I rebooted the PC and anti-exploit was able to start-up without the licensing warning, but I noticed that MBAM was missing. I attempted to install antimalware from the control console and the installation failed. I then uninstalled from the control console, rebooted and was able to successfully install from the console after the reboot.
  12. I created a fresh installation package with everything selected and tried a manual install. The first window to pop up was this one: I chose the "Remove" option. After the Managed Client was removed I ran the install again and it said it completed successfully. But then I got this message
  13. I picked a machine out of the group and tried the full install as you suggested. The outcome was the same. I have access to this machine so I checked out the Windows event logs and there is nothing there that I can see that would give a clue as to why this is failing.
  14. The install was tried on 43 machines and none of them have Antiransomware to uninstall.
  15. Just to make sure I understand. Do you want me to uninstall and redeploy to a machine it is already successfully installed on? And, all three pieces or just antiransomware?
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