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JMac001

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About JMac001

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  1. After installing the previous "new" version I still experienced the network issues that was part of my problem before. My main desktop computer, which connected to my router via ethernet cable, would freeze and all other devices in my household, which connect wirelessly, would continue to be connected to the network but without internet access. When I first discovered that Malwarebytes was the problem I turned off both web and ransomeware protection and all was back to normal. Once I installed the version that had been a beta, the freezing stopped but the problems with internet connections for all devices returned. As soon as I turned of the same two protections all was fine again. Now I just installed the new 3.7.1.2839 version and enabled all protections again and immediately my internet connection was lost. Disabled both and internet returned. I previously used my Intel network adapter but uninstalled it and deleted its driver based on a recommendation here in this thread. I have been using my Realtek PCIe GBE adapter since then. Is anyone else still having problems with this? Jim
  2. When did the freeze first start occurring? Roughly mid-December. What were you doing on the computer immediately prior to the latest freeze? All of the freezes here occurred while the computer was idle, never while I was actually on the computer. Did you notice anything significant occur around the time of the latest freeze (e.g. AV notification, application crash, etc)? Again, PC was idle. I only would notice because all other devices connected wirelessly would lose internet access, though still connected to my home network. Has a freeze occurred when the computer is idle? Yes, always. Have you noticed a correlation between high network traffic and the computer freezing? No. How often does the computer freeze? Three or four times daily. Are you able to reproduce the freeze on-demand? If the answer is yes, what are the steps? No. How old is the computer? Seven years. Was the computer upgraded from XP/Vista to Windows 7? No, was always Windows 7 x64 Pro. Is the computer fully up-to-date with Windows Updates? Which updates have been installed after the first freeze occurred? No, missing November and December 2018 updates. Does the computer have multiple network adapters? If it does, what happens when you disable the adapter currently in use and switch to a different adapter? Yes. I disabled and deleted the Intel adapter driver and switched to the Realtek adapter, however I also disabled MB Web Protection and Ransomeware Protection so I can't say which fix worked. Thanks, Jim
  3. Same here - that patch has not been installed on my computer. Since some do not have that patch installed it seems unlikely that could be the cause of the freezing. Jim
  4. Just did all that you recommended arbrich. I'll let you know how it works out. Thanks! Jim
  5. arbrich: I have two: Intel(R) 82579V Gigabit Network Connection Realtek PCIe GBE Family Controller I was connected to the Intel while all this has been going on. The Realtek works well also but isn't as fast as the Intel. Jim
  6. Glad I found out about this issue before doing anything too drastic on my system! Freezing started about two weeks ago. Windows 7x64, custom built by Puget Systems, AV is MSE. I downloaded the MB support file but haven't run it yet - I will right after posting this. I am seeing another issue that only occurs when my desktop freezes: all other devices in my house that connect to my network wirelessly are still connected to the network but with no internet access. I'm talking about 12 other devices: Android phones and tablets, iPhones and iPads, and 4 Windows 7x64 computers, all losing internet access as soon as my desktop freezes. BTW my desktop is the only device that freezes and is also the only device connected to my Asus router via ethernet. All the others connect wirelessly. I've been restarting the router, talking nice to the router, and even yelling at the router! Needless to say nothing helped. In the meantime I have disabled both Ransomeware and web protection for now. Thanks for the info and help here in the forum. Jim
  7. Thanks for the quick and helpful reply exile360! Take care. Jim
  8. Hey exile360, I was having the same problem - web protection was off and would not turn on. My version was 3.4xxx (not sure now what all the numbers after 3.4 were!). I followed your advice above and the latest version was installed. That fixed the web protection issue. However I have the program set to automatically download and install program updates. Isn't that working anymore? Should I regularly use the Install Application Updates button instead? Thanks! Jim
  9. Simple. Go to Administrative Tools>Component Services, locate Malwarebytes Service, enter Properties and on the Recovery tab change First and Second and Subsequent Failures to "Take No Action". Stop the service (Malwarebytes Service) and then "End Process" in Task Manager. Note that you will reverse the above in Component Services once a working update is released and installed. Jim
  10. Just stop the service until you see that a new update is available. Can't help but wonder if some of these brand new users aren't from competitors. Jim
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