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About JMac001

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  1. After installing the previous "new" version I still experienced the network issues that was part of my problem before. My main desktop computer, which connected to my router via ethernet cable, would freeze and all other devices in my household, which connect wirelessly, would continue to be connected to the network but without internet access. When I first discovered that Malwarebytes was the problem I turned off both web and ransomeware protection and all was back to normal. Once I installed the version that had been a beta, the freezing stopped but the problems with internet connections for
  2. When did the freeze first start occurring? Roughly mid-December. What were you doing on the computer immediately prior to the latest freeze? All of the freezes here occurred while the computer was idle, never while I was actually on the computer. Did you notice anything significant occur around the time of the latest freeze (e.g. AV notification, application crash, etc)? Again, PC was idle. I only would notice because all other devices connected wirelessly would lose internet access, though still connected to my home network. Has a freeze occurred when the compute
  3. Same here - that patch has not been installed on my computer. Since some do not have that patch installed it seems unlikely that could be the cause of the freezing. Jim
  4. Just did all that you recommended arbrich. I'll let you know how it works out. Thanks! Jim
  5. arbrich: I have two: Intel(R) 82579V Gigabit Network Connection Realtek PCIe GBE Family Controller I was connected to the Intel while all this has been going on. The Realtek works well also but isn't as fast as the Intel. Jim
  6. Glad I found out about this issue before doing anything too drastic on my system! Freezing started about two weeks ago. Windows 7x64, custom built by Puget Systems, AV is MSE. I downloaded the MB support file but haven't run it yet - I will right after posting this. I am seeing another issue that only occurs when my desktop freezes: all other devices in my house that connect to my network wirelessly are still connected to the network but with no internet access. I'm talking about 12 other devices: Android phones and tablets, iPhones and iPads, and 4 Windows 7x64 computers, all losing inte
  7. Thanks for the quick and helpful reply exile360! Take care. Jim
  8. Hey exile360, I was having the same problem - web protection was off and would not turn on. My version was 3.4xxx (not sure now what all the numbers after 3.4 were!). I followed your advice above and the latest version was installed. That fixed the web protection issue. However I have the program set to automatically download and install program updates. Isn't that working anymore? Should I regularly use the Install Application Updates button instead? Thanks! Jim
  9. Simple. Go to Administrative Tools>Component Services, locate Malwarebytes Service, enter Properties and on the Recovery tab change First and Second and Subsequent Failures to "Take No Action". Stop the service (Malwarebytes Service) and then "End Process" in Task Manager. Note that you will reverse the above in Component Services once a working update is released and installed. Jim
  10. Just stop the service until you see that a new update is available. Can't help but wonder if some of these brand new users aren't from competitors. Jim
  11. Awesome! Just downloaded and installed the latest update and protection is now working. Thanks! Jim
  12. Just chiming in to report the same problem here: desktop PC running Windows 7 x64 Pro and MB Premium. It was fine when I went to bed at 2am, no web protection when I arose at 6am. When I try to turn it back on it just shows the spinning wheel non-stop. Thank you. Jim
  13. Miekiemoes, Well I can confirm that Dropbox was completely wiped from my computer. I was surprised that it hasn't happened to more users, but then again I only got the short pop-up on my screen. Nothing in quarantine and nothing in reports. If I hadn't been at the computer and seen the pop-up I wouldn't have known that MB was even involved. I wonder how many people are missing their Dropbox and not realizing that MB deleted it. Thank you. Jim
  14. Miekiemoes, that is not correct. Dropbox does get deleted. It is not just the process being stopped. This has been posted several times, yet you continue to insist it is not happening. My dropbox was deleted early this morning. It's gone. I attached my log above. Jim
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