dj06482

I have to say that I'm extremely disappointed in Malewarebytes. After using your software for years and being thrilled with it, I recommended it to my parents. They downloaded it, and were running Malewarebytes. They got hit by this update - hard. Malewarebytes quarantined 1,100 files and then prompted them to restart, which they did. Now their XP machine blue screens on boot, even in all of the various Safe Modes. I grabbed their computer in an attempt to fix it. I pulled their hard drive, and I can see that the quarantine folder is completely empty. I've copied the files that comprise the fix over to their c:\ drive, but right now I'm facing permission issues so it won't let me execute the "runthis.bat" file. With their quarantine being empty, I have a feeling their entire system is completely hosed. I've opened a support ticket, but am not optimistic that I can bring back their system without starting over and re-installing the OS, along with the software that they've installed. The irony is that in running Malewarebytes to protect themselves, they are now faced with the complete loss of their computer's OS. I've never seen an issue this bad in all my years working in IT, and I cannot in good conscience recommend your software to anyone at this point.

Thanks for the link, the only issue is that I can't boot my computer in any of the Safe Modes. Any other thoughts?

WIth the Malewarebytes update from last week, my XP SP3 Desktop no longer boots. It was rebooted after the update, and now when I boot I get a bluescreen. I was able to put in the XP Disk and get to the command prompt. What should be my next steps? Thanks, DJ