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In my humble opinion, taking responsibility for ones own actions is becoming more and more rare, and it is also my opinion that someone who passes the buck and refuses to acknowledge their part in something deemed negative is a fearful coward. When I see this behavior in a person or a business, I steer clear of them, because that is the most one can expect from them and it's likely it won't get any better than that. I have always been a strong promoter of this company's Malwarebytes product and when things went awfully wrong yesterday, I wanted more than anything for them to be straight with everyone, tell it like it happened, take ownership of any fault and then share solutions on the agenda. That is exactly what Marcin, CEO of Malwarebytes, has done and I appreciate it very, very much! His action speaks volumes to me, and I believe the situation, as bad as it is for some, is being handled with great diplomacy and responsibility. I sincerely wish for them as much patience and understanding as is possible from those who are suffering and much support from people like myself who have benefited by having this wonderful product for so long. I also hope they come out stronger than ever for having gone through it and for handling it they way they are. Show me someone who hasn't made a mistake or learned something via the school of hard knocks and I'll show you someone who hasn't done anything in their life. What is learned and how that learning is positively put forth is key. I wish I could offer help to them, but I am useless here. I will help by sharing what I believe to be a wonderful product with wonderful people behind it. These are people I am proud to do business with. Thank you! Very sincerely, Susan

I have been a faithful, paying customer of Malwarebytes for years and I think it is a wonderful product. I was very upset by what happened yesterday and I still have one pc that won't boot. You acted quickly with a fix, you're offering full support, and sharing what happened and what you're doing to prevent it is what I wanted to hear. Mistakes happen and it's a lot about how they're handled once made. I believe you truly care and stand behind your company and your product. I appreciate all you've done and all you're doing. Best of luck and thank you, Marcin.

John, it's admirable of you to offer your help and support to the many customers and users of MBAM. Thank you for sharing your time and knowledge to help me understand what happened and what's best to do in a similar event. I appreciate it. I tried diligently to avoid shutting down, which seemed to make matters even worse. The first thing I did was to try and open Malwarebytes, but it was locked up. Nothing responded. Very shortly, the screen went black, the computer was completely unresponsive and remained that way. I used another computer to research the problem and once the new file was posted with instructions to boot in safe mode, I forced the computer off, booted in safe mode and applied the fix. Although 363 files show quarantined, the computer is running well and has indicated no other problems. I've checked randomly on many of those files and each exists in its place. My other laptop was not so lucky. It won't even boot. Mr. Lipman, my use of the word "attack" was not an attempt to hurt anyone or to purposely call the event something it was not. What happened yesterday felt like an attack and acted like an attack, and at the time, that is what I thought it was. I have a $2,000 computer that won't boot. I'm not happy about it, but I'm not angry. I simply wanted to know what happened and to hopefully hear that some form of security or test can be put in place to prevent this from happening again. I was not attacking Malwarebytes by purposely labeling what happened as an "attack" and it's obvious I lacked the knowledge to refer to the event accurately. Thank you for correcting me. If you are truly sincere about helping to educate others, your information would be shared and taken more effectively and successfully if you give it without belittling someone and without anger.

Helplessly, I watched my machine quarantine system files by the hundreds while my attempts to stop it only exacerbated the situation. After finally forcing a shutdown, I went to another machine to perform search and rescue for the disabled machine, logged onto the net, accepted the MBAM update pop-up thinking it would help protect me from another heinous attack and before the thought left my mind, an attack on machine # 2 ensued. I proceeded to machine # 3 and for some reason didn't accept the MBAM update pop-up, which allowed me to finally learn what had occurred. I realize humans are imperfect. I very much appreciate Malwarebytes acted promptly in this situation. I have never had any serious issues with Malwarebytes program and it has effectively protected my systems for years. That said, I depend on my computers for my livelihood. I am deeply concerned and struck by the irony that said attacker is actually the one I put my faith in and paid to protect my machines. I feel unsure as to how to proceed. I would sincerely appreciate a straight forward statement from Malwarebytes as to: 1. what happened and why, 2. what will be done to prevent any similar event from occurring and why I should have faith that it will work, 3. and lastly, tell me if they believe it is the best choice to continue to enable filesystem protection and automatic quarantining of filesystem threats. Thank you.