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About fallenangeloa

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  1. I wanted to also make sure that I thanked you for being transparent and quickly establishing exactly what had happened as well as a prompt fix. I do understand that these issues do come up within the AV sphere, so I want to also apologize for any harsh words that I may have said while going through the issue yesterday. I cannot speak for those that I've helped - I doubt they will continue using this program. As for myself, the fact you have handled this exceptionally well in your honesty has renewed my faith in this company and its product. Again, thank you.
  2. Just wanted to comment that I was able to get the newest build installed and did restore the false flagged files to my affected folders. I was only lucky because I caught it in time (in fact, in the act.) I am not a professional within the IT field, simply a college-drop out affected by the financial collapse. (I managed to get my associate's before my family had reached a crisis.) I had installed this program on all of my family members' computers. My father has been unemployed for nearly three years now. Most of his job-hunting information is on a single computer. He's not technologically gi
  3. I had nearly an identical experience to what you had. I even tried finding the missing file via a google search, but it still wouldn't work. My guess is that we need to wait until the next build. If we've lost files too critical for the program to install correctly, we might have to do some innovation here with the existing quarantine folder. Do not restart your computer! I'm really glad I attached my cooling pad to my laptop today. One overheat and I'd be screwed most likely.
  4. I had similar issues described throughout the thread. The program deactivated itself by removing files critical for it to run and my PC was saved. I can't run the program now so I'm forced to dig through the quarantine files and see if I can figure out which are bad apples and which aren't. I'm also wondering if I should just wait until the newest update is out to fix this by re installing the program and restoring the quarantined files. I still remember the most recent false positive. This is happening more frequently than ever before and it seems like the users with the instant protection ha
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