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inzanity

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Everything posted by inzanity

  1. Still hoping for another round of giveaways for this lol
  2. Are you using firefox? If so, you can try running it with add - ons disabled through Help -> Restart with Add-ons Disabled... then try logging on to your account again. Same thing happens to me in firefox with HTTPS-Everywhere enabled.
  3. Hi, Try the steps provided in the first post here: http://forums.malwar...?showtopic=7038
  4. Hi, My Avast (Free) just detected c:\windows\system32\drivers\mbamswissarmy.sys as rootkit and the default action for this is delete. We may be having someone have Avast inadvertently delete this file. Edit: Haven't had this detection prior to the update. Thanks.
  5. Hi Dixie, It would be better if we continue cleaning up computer when you have the time. For now, I'll have this thread closed. Thank you.
  6. Hi, Before we proceed, I would just like to confirm if you are seeing something like this: And unable to boot your computer?
  7. Hi RaymondB, Please read here: http://forums.malwarebytes.org/index.php?showtopic=9573 Then start your own thread. One of the malware fighters will help you with your computer issues. Thanks.
  8. Hi, It's been several days. Do you still need help on this? This thread will be closed if you don't respond within 48 hours.
  9. Hi, Newer variants tends to be more powerful than their predecessors. Do you need help in cleaning them from your computer?
  10. Hi, That infection is quite old, and yes, we've seen those infections before. Do you need help in cleaning it out from your computer? If so, please note the following: I will be helping you remove malware on your computer. Log research takes time, so please be patient and I'd be grateful if you would note the following: The fixes are specific to your problem and should only be used for the issues on this machine. Do not install/uninstall anything on your computer unless advised. Do not run any other scanning tools other than those instructed for you to use. Follow the instructions on the order they are given. Stay with this thread until advised when your computer is clean. Absence of symptoms does not necessarily mean a clean computer. If you are being helped regarding this problem on another forum please advice us so that we can close this thread. If you do not reply within 3 days after my last response, I will be asking you whether you still need assistance and if you still don't reply within 48 hours then the topic will be closed. And lastly, if you have any questions, please ask before proceeding with any of the advised fixes. _________________________________________________ If you are using Vista/Win 7, you will need to right click and choose "Run as Administrator" to run the tools we will use. Do the following please: Please download DDS by sUBs from one of the following links and save it to your desktop. DDS.scr DDS.pif [*]Disable any script blocking protection (How to Disable your Security Programs) [*]Double click DDS icon to run the tool (may take up to 3 minutes to run) [*]When done, DDS.txt will open. [*]After a few moments, attach.txt will open in a second window. [*]Save both reports to your desktop. --------------------------------------------------- Post the contents of the DDS.txt report in your next reply Attach the Attach.txt report to your post by scroling down to the Attachments area and then clicking Browse. Browse to where you saved the file, and click Open and then click UPLOAD. --------------------------------------------------- Please include the contents of the following in your next reply: DDS.txt Please attach the second file; Attach.txt. To attach a file, do the following: Under the reply panel is the Attachments Panel. Browse for the attachment file you want to upload, then click the green Upload button. Once it has uploaded, click the Manage Current Attachments drop down box. Click on to insert the attachment into your post Please post both DDS logs in your next reply. --Next-- Download the GMER Rootkit Scanner. Unzip it to your Desktop. Click the image to enlarge it Before scanning, make sure all other running programs are closed and no other actions like a scheduled antivirus scan will occur while the scan is being performed. Do not use your computer for anything else during the scan. Double click GMER.exe. If it gives you a warning about rootkit activity and asks if you want to run a full scan...click on NO, then use the following settings for a more complete scan.. In the right panel, you will see several boxes that have been checked. Ensure the following are UNCHECKED ... IAT/EAT Drives/Partition other than Systemdrive (typically C:\) Show All (don't miss this one) Click the image to enlarge it [*] Then click the Scan button & wait for it to finish. [*] Once done click on the [save..] button, and in the File name area, type in "ark.txt" [*]Save the log where you can easily find it, such as your desktop. **Caution** Rootkit scans often produce false positives. Do NOT take any action on any "<--- ROOKIT" entries Please copy and paste the report into your Post. To post in your next reply: 1. DDS logs. 2. GMER log.
  11. Hi, I don't use Roxio and I don't find a way on how to disable it aside from just uninstalling it. Perhaps posting regarding this in PC Help sub-forum would provide more answers. Let's do a little clean up before you go. Delete the following: DDS GMER Systemlook MBRCheck All the logs we've created. You can keep Malwarebytes, it is an excellent malware removal tool. Update atleast once a week then run a complete scan. --Next-- The following will implement some cleanup procedures as well as reset System Restore points: Click Start > Run and copy/paste the following bolded text into the Run box and click OK: ComboFix /Uninstall --Next-- Open CA and remove every exception rules you applied to Combofix as there are infections out there that masks as CF and it is highly inadvisable to run Combofix without proper supervision. --Next-- To keep your operating system up to date visit Secunia Software inspector to check your program update status. Microsoft Windows Update . Here are some tips to reduce the potential for spyware infection in the future: 1. It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article Strong passwords: How to create and use them Then consider a password keeper, to keep all your passwords safe. 2. Make your Internet Explorer More Secure From within Internet Explorer click on the Tools menu and then click on Options. Click once on the Security tab. Click once on the Internet icon so it becomes highlighted. Click once on the Custom Level button. Change the Download signed ActiveX controls to Prompt. Change the Download unsigned ActiveX controls to Disable. Change the Initialise and script ActiveX controls not marked as safe to Disable. Change the Installation of desktop items to Prompt. Change the Launching programs and files in an IFRAME to Prompt. Change the Navigate sub-frames across different domains to Prompt. When all these settings have been made, click on the OK button. If it prompts you as to whether or not you want to save the settings, press the Yes button. [*]Next press the Apply button and then the OK to exit the Internet Properties page. 3. Update your Anti-Virus Software - I can not overemphasize the need for you to update your Anti-virus application on a regular basis. With the ever increasing number of new variants of malware arriving on the scene daily, you become very susceptible to an attack without updated protection. 4. Make sure you keep your Windows OS current by visiting Windows update regularly to download and install any critical updates and service packs. Without these you are leaving the back door open. 5. Consider a custom hosts file such as MVPS HOSTS. This custom hosts file effectively blocks a wide range of unwanted ads, banners, 3rd party Cookies, 3rd party page counters, web bugs, and many hijackers. For information on how to download and install, please read this tutorial by WinHelp2002 Note: Be sure to follow the instructions to disable the DNS Client service before installing a custom hosts file. 6. Download and install the free version of WinPatrol. This program protects your computer in a variety of ways and will work well with your existing security software. Have a look at this tutorial to help you get started with the program. 7. SpywareBlaster - Download and install SpywareBlaster. This program prevents the installation of ActiveX-based spyware and other potentially unwanted programs. 8. Protect your computer from internet threats with SandboxIE. This program isolates Internet Explorer from the rest of your operating system, 'sandboxing' it away - so malicious websites can't do damage to the rest of your system. There is a Getting Started guide on their website. 9. Some excellent free firewalls. Note: Use only one firewall at a time. Agnitum Outpost Firewall Online Armor Personal Firewall 10. And finally, please read these excellent articles: Limited User Accounts Malware: Help prevent the Infection by Sandi Hardmeier Preventing Malware - Tools and Practices for Safe Computing We will keep this thread open for a couple of days. Please post back if you have any problems or questions or when you have finished so this thread can be marked as "Resolved". Good luck, happy computing and stay clean!
  12. Hi, It seems that those are located in your registry that hasn't been shown in the previous logs. You may empty your quarantined files if you wish. Yes, install chrome and see how it goes. If everything is good then let's do some clean up.
  13. Hi, Am not seeing any malware on your log but what your CA quarantined is a rogue AV. Can you post the last scan log you did? Open View On-demand scanner log then press Ctrl+C at the same time to copy the log then post it here. Thanks.
  14. Hi, One of those infections found by Kaspersky is already quarantined, hence, it no longer posses a threat and the other one is in your system restore. We will be clearing both when we're through checking for other infections. Roxio's system rollback data has been infected and so is your AIM's address book. We'll both be removing them. You are no longer using Norton? Do the following to clean up those services left by Norton: Please download the Norton_Removal_Tool from HERE Save it to your desktop Double-click Norton_Removal_Tool.exe and the removal tool will start automatically. Note: Windows Vista users must right-click and select Run as Administrator. Once the removal tool is finished, you will be prompted to restart your computer. If you choose to restart later, your McAfee product will not be fully removed until you do. Wait for the computer to restart. --Next-- Please do the following: -------------------------------------------------------------------- IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty in properly disabling your protective programs, refer to this link - How to Disable your Security Programs -------------------------------------------------------------------- 1. Close any open browsers. 2. Open notepad and copy/paste the text in the quotebox below into it: Save this as "CFScript.txt", and as Type: All Files (*.*) in the same location as ComboFix.exe Refering to the picture above, drag CFScript into ComboFix.exe When finished, it shall produce a log for you at C:\ComboFix.txt which I will require in your next reply.
  15. Hi, Are there any errors when you try to copy then paste the logs in your reply? What happens when you do? Try this: Click on ADDREPLY button then copy the entire contents of the logs and post it here. If that won't do then please put in in Notepad then attach it. Thank you.
  16. Hi, We still have some more work to do but the main infection has been taken care of. Post the contents of the logs. No need to attach it on your next post. Please do the following: Please open your MalwareBytes AntiMalware Program Click the Update Tab and search for updates If an update is found, it will download and install the latest version. Once the program has loaded, select "Perform Quick Scan", then click Scan. The scan may take some time to finish, so please be patient. When the scan is complete, click OK, then Show Results to view the results. Make sure that everything is checked, and click Remove Selected. <-- very important When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note) The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM. Copy&Paste the entire report in your next reply. Extra Note:If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately. --Next-- Outdated Java Uninstall the following via the Add/Remove Panel (Start->(Settings)->Control Panel->Add/Remove Programs): Java 6 Update 7 This is outdated, and a security risk by having it installed still. Unfortunately, Java does not uninstall these older versions when you update, nor tell you that you should. Java 6 Update 17 can be updated from the Java control panel Start > Control Panel (Classic View) > Java (looks like a coffee cup) > Update Tab > Update Now. An update should begin; follow the prompts. Let me know if it does not. Going forward, Java will overwrite existing installs, so removing older versions should not be required after this. Once the install is complete... Go into the Control Panel and double-click the Java Icon. (looks like a coffee cup) On the General tab, under Temporary Internet Files, click the Settings button. Next, click on the Delete Files button There are two options in the window to clear the cache - Leave BOTH Checked Applications and Applets Trace and Log Files [*]Click OK on Delete Temporary Files Window Note: This deletes ALL the Downloaded Applications and Applets from the CACHE. [*]Click OK to leave the Temporary Files Window [*]Click OK to leave the Java Control Panel. --Next-- Please be patient as this scan can take a while to complete: Run an on-line scan with Kaspersky Using Internet Explorer or Firefox, visit Kaspersky On-line Scanner 1. Click Accept, when prompted to download and install the program files and database of malware definitions. 2. To optimize scanning time and produce a more sensible report for review: Close any open programs Turn off the real time scanner of any existing antivirus program while performing the online scan 3. Click Run at the Security prompt. The program will then begin downloading and installing and will also update the database. Please be patient as this can take several minutes. Once the update is complete, click on My Computer under the green Scan bar to the left to start the scan. Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it. Do NOT be alarmed by what you see in the report. Many of the finds have likely been quarantined. Click View scan report at the bottom. Click the Save as Text button to save the file to your desktop so that you may post it in your next reply --Next-- Run a fresh DDS scan for me please then post the logs and an update on how your computer is doing. Thank you. To post in your next reply: 1. Malwarebytes' log. 2. Kaspersky log. 3. DDS logs. 4. How is your computer?
  17. Hi, Do you have your CA serial? We may be needing it as we may need to uninstall CA as it is interfering with our tools. Please do the following: Please download SystemLook from one of the links below and save it to your Desktop. Download Mirror #1 Download Mirror #2 Double-click SystemLook.exe to run it. Copy the content of the following codebox into the main textfield: :filefind *wmiacpi* Click the Look button to start the scan. When finished, a notepad window will open with the results of the scan. Please post this log in your next reply. Note: The log can also be found on your Desktop entitled SystemLook.txt --Next-- Please download MBRCheck.exe to your desktop. Be sure to disable your security programs Double click on the file to run it (Vista and Windows 7 users will have to confirm the UAC prompt) A window similar to this should open on your desktop: If you are prompted with options, enter N at the prompt and press Enter Press Enter again A .txt file named MBRCheck_mm.dd.yy_hh.mm.ss should appear on your deskop. Please post the contents of that file. To post in your next reply: 1. Regarding my question above. 2. Systemlook log. 3. MBRCheck log.
  18. Hi, Let's run Combofix in Safe Mode To do this, Restart your computer. Keep on tapping f8 when windows starts to boot. Do this before you see the windows screen. When a list of menu appears, scroll to Safe Mode using the arrow keys then press Enter Log in to your usual account. Be sure to disable CA by doing the following: Anti Virus Right click on CA Antivirus icon near the clock (a shield). Click on CA Anti-Virus > Snooze Anti-Virus Protection. When prompted, enter in 50 and click on Snooze. Firewall Please navigate to the system tray on the bottom right hand corner. Right click CA Firewall icon -> hover (mouse-over) over CA Personal Firewall menue option. A sub-menu will popup. Please chose "Disable CA Personal Firewall" Unfortunately the system tray icon does not change, so if you want to double-check whether or not you successfully disabled the Firewall, do the above steps again and look for "Enable CA Personal Firewall." If this is the case, then you succesfully disabled the CA Personal Firewall Guard. --Next-- Run Combofix in Safe Mode by following the steps outlined in post #2. If it asks for an update, please do so.
  19. Hello and I will be helping you remove malware on your computer. Log research takes time, so please be patient and I'd be grateful if you would note the following: The fixes are specific to your problem and should only be used for the issues on this machine. Do not install/uninstall anything on your computer unless advised. Do not run any other scanning tools other than those instructed for you to use. Follow the instructions on the order they are given. Stay with this thread until advised when your computer is clean. Absence of symptoms does not necessarily mean a clean computer. If you are being helped regarding this problem on another forum please advice us so that we can close this thread. If you do not reply within 3 days after my last response, I will be asking you whether you still need assistance and if you still don't reply within 48 hours then the topic will be closed. And lastly, if you have any questions, please ask before proceeding with any of the advised fixes. _________________________________________________ Please read through these instructions to familiarize yourself with what to expect when this tool runs Download ComboFix from one of these locations: Link 1 Link 2 * IMPORTANT !!! Save ComboFix.exe to your Desktop -------------------------------------------------------------------- IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty in properly disabling your protective programs, refer to this link - How to Disable your Security Programs -------------------------------------------------------------------- Double click on ComboFix.exe & follow the prompts. As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware. Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console. **Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures. The Windows recovery console will allow you to boot up into a special recovery mode that allows us to help you in the case that your computer has a problem after an attempted removal of malware. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement. ComboFix will now automatically install the Microsoft Windows Recovery Console onto your computer, which will show up as a new option when booting up your computer. Do not select the Microsoft Windows Recovery Console option when you start your computer unless requested to by a helper. Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see a message that says: The Recovery Console was successfully installed. Click on Yes, to continue scanning for malware. Your desktop may go blank. This is normal. It will return when ComboFix is done. ComboFix may reboot your machine. This is normal. When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply. Notes: 1.Do not mouse-click Combofix's window while it is running. That may cause it to stall. 2. ComboFix may reset a number of Internet Explorer's settings, including making Internet Explorer the default browser. 3. Combofix prevents autorun of ALL CD, floppy and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you -- please tell your helper. 4. CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine. Please post back with the combofix log.
  20. Hi, Your computer now looks clean! Let's do a little clean up before you go. Delete the following: CKScanner DDS GMER Rootkit Unhooker All the logs we've created. You can keep TFC and use it to clean your computer of some junk atleast once a week. You can also keep Malwarebytes, it is an excellent malware removal tool. Update atleast once a week then run a complete scan. --Next-- The following will implement some cleanup procedures as well as reset System Restore points: Click Start > Run and copy/paste the following bolded text into the Run box and click OK: ComboFix /Uninstall --Next-- If you still wish to uninstall Recovery Console then check here for the necessary steps: http://support.microsoft.com/kb/555032 --Next-- Adobe You can get the latest version here. Or you can download and install Foxit Reader. To keep your operating system up to date visit and to update your service pack: Secunia Software inspector to check your program update status. Microsoft Windows Update . Here are some tips to reduce the potential for spyware infection in the future: 1. It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article Strong passwords: How to create and use them Then consider a password keeper, to keep all your passwords safe. 2. Make your Internet Explorer More Secure From within Internet Explorer click on the Tools menu and then click on Options. Click once on the Security tab. Click once on the Internet icon so it becomes highlighted. Click once on the Custom Level button. Change the Download signed ActiveX controls to Prompt. Change the Download unsigned ActiveX controls to Disable. Change the Initialise and script ActiveX controls not marked as safe to Disable. Change the Installation of desktop items to Prompt. Change the Launching programs and files in an IFRAME to Prompt. Change the Navigate sub-frames across different domains to Prompt. When all these settings have been made, click on the OK button. If it prompts you as to whether or not you want to save the settings, press the Yes button. [*]Next press the Apply button and then the OK to exit the Internet Properties page. 3. Update your Anti-Virus Software - I can not overemphasize the need for you to update your Anti-virus application on a regular basis. With the ever increasing number of new variants of malware arriving on the scene daily, you become very susceptible to an attack without updated protection. 4. Make sure you keep your Windows OS current by visiting Windows update regularly to download and install any critical updates and service packs. Without these you are leaving the back door open. 5. Consider a custom hosts file such as MVPS HOSTS. This custom hosts file effectively blocks a wide range of unwanted ads, banners, 3rd party Cookies, 3rd party page counters, web bugs, and many hijackers. For information on how to download and install, please read this tutorial by WinHelp2002 Note: Be sure to follow the instructions to disable the DNS Client service before installing a custom hosts file. 6. Download and install the free version of WinPatrol. This program protects your computer in a variety of ways and will work well with your existing security software. Have a look at this tutorial to help you get started with the program. 7. SpywareBlaster - Download and install SpywareBlaster. This program prevents the installation of ActiveX-based spyware and other potentially unwanted programs. 8. Protect your computer from internet threats with SandboxIE. This program isolates Internet Explorer from the rest of your operating system, 'sandboxing' it away - so malicious websites can't do damage to the rest of your system. There is a Getting Started guide on their website. 9. Some excellent free firewalls. Note: Use only one firewall at a time. Agnitum Outpost Firewall Online Armor Personal Firewall 10. And finally, please read these excellent articles: Limited User Accounts Malware: Help prevent the Infection by Sandi Hardmeier Preventing Malware - Tools and Practices for Safe Computing We will keep this thread open for a couple of days. Please post back if you have any problems or questions or when you have finished so this thread can be marked as "Resolved". Good luck, happy computing and stay clean!
  21. Hi, It's been several days. Do you still need help on this? This thread will be closed if you don't respond within 48 hours.
  22. Hi, How is your computer? Please do the following: Run an on-line scan with Kaspersky Using Internet Explorer or Firefox, visit Kaspersky On-line Scanner 1. Click Accept, when prompted to download and install the program files and database of malware definitions. 2. To optimize scanning time and produce a more sensible report for review: Close any open programs Turn off the real time scanner of any existing antivirus program while performing the online scan 3. Click Run at the Security prompt. The program will then begin downloading and installing and will also update the database. Please be patient as this can take several minutes. Once the update is complete, click on My Computer under the green Scan bar to the left to start the scan. Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it. Do NOT be alarmed by what you see in the report. Many of the finds have likely been quarantined. Click View scan report at the bottom. Click the Save as Text button to save the file to your desktop so that you may post it in your next reply --Next-- Run a fresh DDS scan for me please. To post in your next reply: 1. How is your computer? 2. Kaspersky scan log. 3. Fresh DDS logs.
  23. Hi, Please do the following: -------------------------------------------------------------------- IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty in properly disabling your protective programs, refer to this link - How to Disable your Security Programs -------------------------------------------------------------------- 1. Close any open browsers. 2. Open notepad and copy/paste the text in the quotebox below into it: Save this as "CFScript.txt", and as Type: All Files (*.*) in the same location as ComboFix.exe Refering to the picture above, drag CFScript into ComboFix.exe When finished, it shall produce a log for you at C:\ComboFix.txt which I will require in your next reply. --Next-- Download TFC to your desktop Close any open windows. Double click the TFC icon to run the program TFC will close all open programs itself in order to run, Click the Start button to begin the process. Allow TFC to run uninterrupted. The program should not take long to finish it's job Once its finished it should automatically reboot your machine, if it doesn't, manually reboot to ensure a complete clean It's normal after running TFC cleaner that the PC will be slower to boot the first time. --Next-- Please download Malwarebytes' Anti-Malware to your desktop. Double-click mbam-setup.exe and follow the prompts to install the program. At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. If an update is found, it will download and install the latest version. Once the program has loaded, select Perform quick scan, then click Scan. When the scan is complete, click OK, then Show Results to view the results. Be sure that everything is checked, and click Remove Selected. When completed, a log will open in Notepad. Please save it to a convenient location and post back the log. Extra Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer, please do so immediately. To post in your next reply: 1. Combofix log. 2. Malwarebytes' log.
  24. Hi, I asked in the event that the pc was in use by you or others and that there may have been something that was modified since the last log. Bootloader? You mean the recovery console? I advise you not to tamper with it until we are finished as it provides a way for us if ever something goes bad during clean up. If you wish to remove it then we'll remove it after we are through. Please do the following: Please go to Virus Total Click on Browse. On the File Upload window, copy/paste the text below into the File name box: c:\windows\system32\drivers\ale_nf.sys Click Send file. Allow the file to be scanned. If it says already scanned -- click Reanalyze Now Repeat the procedure with the following files: c:\windows\system32\drivers\tdi_nf.sys c:\windows\system32\drivers\EMUXMIDI.sys c:\windows\system32\bootvrfy.exe Please post the results in your next reply.
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