COBKA
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Posts posted by COBKA
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17 minutes ago, LiquidTension said:
Thanks for confirming.
This message was displayed as you are opted into the Beta Updates channel (Settings > Beta Application Updates). The data received from this test has helped us identify an issue.
We've disabled the message for the time being so you should no longer see it at this current time.Strangely I was getting this popup even though I had unchecked Beta Application Updates after a MBAM Premium reinstall. Hopefully your fix will come my way as well or do I have to reactivate Beta Application Updates?
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I had the beta applications updates turned on without this popup but did a clean removal and reinstall today, turned beta applications updates off and now this popumbst-grab-results.zipp has started occurring ( 3 times so far today since the reinstall.
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2 hours ago, Firefox said:
Thanks for that additional info, let see if @LiquidTension can review your logs and see if he can find the cause.
Update:
Whatever was stopping the connection through the EE 4G routers yesterday appears to have changed today! No problems thus far. Thanks for your assistance as always!
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My android phone connected to an EE 4G mobile network will also not open the download link but it will using its own O2 4G connection. So something about EE settings which is causing the problem and whatever it is has only recently occured or a change at the Malwarebytes server end.
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7 minutes ago, Firefox said:
Yes, but that 4GEE connection is getting some settings from the provider as well as the ADSL router, both probably using a different DNS server.
What happens when you are connected to the 4GEE connection and assign a static DSN setting for Google (8.8.8.8) does it then work?
No that doesn't change either the application problem or being able to open the link above.
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9 minutes ago, Firefox said:
This may be a DNS issue... check your DNS setting when connected to both networks can compare.
The log shows DNS Servers: 192.168.1.1
That's the DNS Server on the 4GEE connection. It is 192.168.1.254 when connected to the ADSL router.
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When trying to download the Support Tool using my 4GEE Router this is the web page message using Firefox
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This is the log from a Win10 laptop. Interestingly I couldn't download the Support Tool from your link when connected via the 4G router - presumably because it can't connect to the server, but I did so by using a ADSL router connection.
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This is the log from a Win7 64bit laptop but all laptops on the network are showing the same behaviour. I stress this is only happening when connected to a 4G mobile router and I have tried another one of those with same result. I have 2 ADSL routers with different broadband connections and when connected to those none of the laptops show this behaviour so it appears a 4G connectivity issue.
The network settings warning box appears twice, if closed the first time, before the program opens and also twice when opening the Account Details tab under Settings
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Correction:
The program does not appear to update after closing the warning boxes using the mobile broadband router.
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I am getting a message box (see below) when opening Malwarebytes Premium application on both Win10 and Win7 laptops when connected to mobile broadband router. This is new behaviour and is happening with both 1.0.508 and the beta 1.0.538 versions. The message does not appear when connected to a fixed ADSL router connection. Even stranger once I have connected to the ADSL and opened the application and then re-connect to the mobile broadband router, the message box does not re-appear when opening the application again. Even though I get the warning box, when it is closed (it appears twice), the program opens and does appear to update and function normally. Any explanations?
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Network Settings
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Unable to contact license server. Check your network settings or contact your system administrator for help.
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OK
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I have been running with the new beta version for 8 hours without a AvastSvc.exe CPU spike so far. I think it looks very encouraging.
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There are 2 instances of the spike here. The 90-100% CPU spike mentioned above and the more normal pattern of 50% AvastSvc.exe CPU peak which can be immediately reduced by turning off MBAM Web Protection temporarily.
https://we.tl/t-l88afvr7jd
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12 hours ago, LiquidTension said:
- Right-click the .dmp file and click Send to followed by Compressed (zipped) folder.
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This will create a Zip file in the folder. Please attach the
Zip file in your next reply
Hi LT,
I had a spike of AvastSvc.exe at 90-100% CPU and ran the batch file. The system got a bit unstable and I couldn't even close MBAM to stop the spike. The zip file produced is 185 mb so can't attach here. Do you want me to upload it somewhere?
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Apologies was looking in the procdump folder insider the procdumpzip folder - there is another folder in the Downloads Folder called procdump which in turn contains a folder called prodump and that has the correct batch file! Will run again when I get the CPU spike.
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4 hours ago, LiquidTension said:
Thank you for reporting, COBKA. To confirm, the high CPU usage is experienced with the Avast service named "avast! Antivirus" (that points to C:\Program Files\AVAST Software\Avast\AvastSvc.exe)?
Please reproduce the high CPU usage with AvastSvc and then carry out the steps below so we can obtain a memory dump.
ProcDump (Memory Dump)
- Please download the attached procdump.zip.
- Open your Downloads folder.
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Right-click procdump.zip and click Extract All... followed by Extract.
- Reproduce the high CPU usage with AvastSvc.
- Locate the extracted procdump folder inside your Downloads folder. Open the procdump folder.
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Right-click
memory.bat and select 
Run as administrator to run the file.
- Note: If you are prompted by Windows SmartScreen, click More info followed by Run anyway.
- Wait 10-30 seconds and the Command Prompt will eventually disappear.
- Return to the procdump folder. Inside you should now find a file with a .dmp extension.
- Right-click the .dmp file and click Send to followed by Compressed (zipped) folder.
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This will create a Zip file in the folder. Please attach the Zip file in your next reply
Right-click
memory.bat and select Run as administrator to run the file.
Right click of the memory.bat file does not give me that option. I have Open, Cut, Copy, Delete Properties.
In the folder there is Eula.txt, memory.bat and procdump.exe
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Yes I'm sure that exile360 is correct and this is system/hardware/configuration specific because I'm actually running a number of other systems with Avast Free and MBAM Premium and haven't noticed this behaviour. I only mention it here because high CPU usage by Avast Service has been reported on the Avast Forum from time to time and I notice one or two of those posters were also using Malwarebytes software. The affected system is a pretty ancient Sony Vaio and I'm not so conerned because its reaching the end of its usefulness anyway!
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Further to exile360's post I should have also confirmed that the Malwarebytes folders and drivers were already exceptions in Avast and the Avast Program Files and Program Data folders excluded in Malwarebytes. I'm not sure what the Avast drivers are in order to add them to Malwarebytes exclusions but maybe that is something I will look into!
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Maybe of interest to some on this forum I have noticed the Avast Service regularly using 50% CPU on one of my laptops (Win 7 64 bit). I did some trials of closing some software whilst watching Task Manager Performance Monitor and lo and behold when I closed Malwarebytes (the latest component 1.0.527 version) the CPU usage of Avast Service immediately fell to zero. I then tried just turning Malwarebytes Web Protection off, rather than exiting the software, and got the same response. So it looks like there may still be some compatibility issue there. I have another laptop with the same software in play and as yet I haven't noticed the same high CPU usage but it maybe something for others to look out for.
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18 hours ago, LiquidTension said:
Whilst reports of this issue indicate that input is no longer possible after the computer freezes, we'd like to re-explore the possibility of forcing a blue screen immediately after the freeze in an effort to generate a memory dump.
To enable this, please carry out the steps outlined in the article linked below:
https://www.tenforums.com/tutorials/67856-enable-disable-bsod-crash-ctrl-scroll-lock-windows.html
If you witness the computer freeze, immediately hold the right Ctrl button, then press the Scroll Lock key twice. If successful, the machine will blue screen and a file named MEMORY.dmp will be created in %systemroot% (e.g. C:\Windows). Please provide this file to us for analysis.Having checked today, unlike my own laptop my wife's Dell Latitude 3540 which has been freezing less frequently since 18.12.2018 has been generating Minidump files in Windows Folder. Would these be useful to you and would it be appropriate to zip them up and post here?
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2 hours ago, COBKA said:
Well the new version of Avast didn't help. I've just had my first lock-up since 4th January - ie 6 days. I attach logs but I think I will revert back to previous component version until a fix is forthcoming.
I meant to add that with this freeze I did not even have a browser open, merely an Exel Spreadsheet and a little program which is little more than a glorified calculator. From memory I don't think any of the previous freezes have occured with either of these programs in use! However, I did notice that the Avast task bar icon had a blue marker indicating a notification. I couldn't read what it was because of the freeze and it was gone after hard reboot. Probably a message trying to get me to use one of their paid for services but it did make me wonder whether the Avast notification process induced the freeze.
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Well the new version of Avast didn't help. I've just had my first lock-up since 4th January - ie 6 days. I attach logs but I think I will revert back to previous component version until a fix is forthcoming.
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5 hours ago, exile360 said:
I do believe there's an issue with Avast's Web Protection conflicting with the Web Protection in the latest build of Malwarebytes 3 so it's possible that if you disable the web shield in Avast or the Web Protection in Malwarebytes that you'd be able to eliminate the issue until it is fixed.
I also have that belief. I can't remember the exact timing but my system wouldn't load Chrome one day and it was because the Avast Web Shield had crashed and wouldn't reload. I had to uninstall it to get Chrome working again. I believe this happened around the time I started to get freezing. As I mentioned earlier in this thread Avast Free version 19.1.2360 was released a week or so ago and I am hopeful it is more compatible.
MSN6.exe False Positive?
in File Detections
Posted
Detected when scan for Rootkits on but not otherwise.
MBAM Scan.txt
MSN6.zip