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  1. Detected when scan for Rootkits on but not otherwise. MBAM Scan.txt MSN6.zip
  2. Update: Whatever was stopping the connection through the EE 4G routers yesterday appears to have changed today! No problems thus far. Thanks for your assistance as always!
  3. My android phone connected to an EE 4G mobile network will also not open the download link but it will using its own O2 4G connection. So something about EE settings which is causing the problem and whatever it is has only recently occured or a change at the Malwarebytes server end.
  4. No that doesn't change either the application problem or being able to open the link above.
  5. That's the DNS Server on the 4GEE connection. It is when connected to the ADSL router.
  6. When trying to download the Support Tool using my 4GEE Router this is the web page message using Firefox
  7. This is the log from a Win10 laptop. Interestingly I couldn't download the Support Tool from your link when connected via the 4G router - presumably because it can't connect to the server, but I did so by using a ADSL router connection. mbst-grab-results.zip
  8. This is the log from a Win7 64bit laptop but all laptops on the network are showing the same behaviour. I stress this is only happening when connected to a 4G mobile router and I have tried another one of those with same result. I have 2 ADSL routers with different broadband connections and when connected to those none of the laptops show this behaviour so it appears a 4G connectivity issue. The network settings warning box appears twice, if closed the first time, before the program opens and also twice when opening the Account Details tab under Settings mbst-grab-results.zip
  9. Correction: The program does not appear to update after closing the warning boxes using the mobile broadband router.
  10. I am getting a message box (see below) when opening Malwarebytes Premium application on both Win10 and Win7 laptops when connected to mobile broadband router. This is new behaviour and is happening with both 1.0.508 and the beta 1.0.538 versions. The message does not appear when connected to a fixed ADSL router connection. Even stranger once I have connected to the ADSL and opened the application and then re-connect to the mobile broadband router, the message box does not re-appear when opening the application again. Even though I get the warning box, when it is closed (it appears twice), the
  11. I have been running with the new beta version for 8 hours without a AvastSvc.exe CPU spike so far. I think it looks very encouraging.
  12. There are 2 instances of the spike here. The 90-100% CPU spike mentioned above and the more normal pattern of 50% AvastSvc.exe CPU peak which can be immediately reduced by turning off MBAM Web Protection temporarily. https://we.tl/t-l88afvr7jd
  13. Hi LT, I had a spike of AvastSvc.exe at 90-100% CPU and ran the batch file. The system got a bit unstable and I couldn't even close MBAM to stop the spike. The zip file produced is 185 mb so can't attach here. Do you want me to upload it somewhere?
  14. Apologies was looking in the procdump folder insider the procdumpzip folder - there is another folder in the Downloads Folder called procdump which in turn contains a folder called prodump and that has the correct batch file! Will run again when I get the CPU spike.
  15. Right-click memory.bat and select Run as administrator to run the file. Right click of the memory.bat file does not give me that option. I have Open, Cut, Copy, Delete Properties. In the folder there is Eula.txt, memory.bat and procdump.exe
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