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Jacktivity

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Everything posted by Jacktivity

  1. Hi Marcus, I posted a little more information a while back in this post. I still install both, but I think Exile360 is right about Shockwave for Director falling off in popularity.
  2. Greetings, While I don't recommend the use of any P2P apps, some people are going to use them regardless. Please see the FAQ about IP Protection You may want to set it to startipdisabled. There is a new version of MBAM in beta test now. When it is released, it will support changing the IP protection policies directly in scanner GUI.
  3. Hello ITRTech, and welcome to Malwarebytes.org I've sent you a private message
  4. Oops! Sorry for the assumption MS daledoc1 Now I know better. You can safely refer to me as "he"
  5. @paulhafer Well... I was just about to suggest ESET Smart Security 4 or ESET NOD32 as likely being a compatible paid solution when xxEIEIOxx posted about his trouble. I did some limited testing for two or three days, a week or so ago, on XP SP3, between ESET Smart Security 4 and MBAM 1.44. I tried it without any exclusions and didn't appear to have any trouble except one time. I'm still not sure what caused it and hesitate to blame it on the two. The problem occurred while I was doing some other testing at the end of this one so they may not be related. I never had any boot up problems. One of the things that impressed me about ESET SS4 was how extremely configurable it is. That can be good if you like to tweak things, but can also backfire and be trouble, or at the least, an annoyance for some people. I would venture to say it is the most configurable AV I've seen targeted at home users. As you know from my previous posting, I haven't seen them all though. I hope to be able to do a retest in the not too distant future. I have also used the free version of Avira AntiVir on numerous home machines running XP and Vista, both x86 and x64 for a year and a half without needing any exclusions for MBAM. I've read that exclusions are required for Avira's paid-for premium version. This is likely to be the case for most AV's. As Daledoc1 pointed out, AV's and layered security have become a little complex and generally need some tuneup and attention to detail in order to avoid problems. We also normally recommend Kaspersky - Paid but with 30 day trial - will need some tweaking. For detection rates, general consensus seems to favor this one. MSE - Free for home use - will need some tweaking Avast - Users are experiencing difficulties right now with the latest version. Hopefully, this will be sorted out soon. There is another thread about it here in the General Forum. If you're willing to spend some time, I'm sure we can come up with a solution that works for you. As I recall, when Daledoc1 first came on the board he didn't appear to be too keen on the idea of all the tweaking that may be necessary and didn't seem to really be sold on the idea that MBAM real time protection was all that. It looks to me like we made a believer out of him after all. Some folks come on the board for one problem and then we never see them again. He's still here though and contributing. @daledoc1 - It sounds like you understood me completely. I do have some other write ups in mind because of the support testing I do. I just need to get the time. I'm also waiting for some board updates to help accommodate the write ups. @xxEIOEIOxx - Please start a new topic for this in this forum and you can reference a link to this one. Only reason I say that is to help keep things neat and orderly. Once in a while some of these topics get overrun with too many users with similar symptoms that may or may not be related and it becomes really hard to follow along. Sometimes people do get lost in the shuffle because of it. Granted, just looking at the title, this was the perfect place to post it. Thanks for taking the time to look around a little first - a lot of people don't. We really do appreciate it. Before you do that though, please take a look at the FAQ and perform the clean removal process as outlined in Section A: Solution 7. Not that you have a license issue; sometimes this just solves some other unexplained problems and it's easy and fairly quick. Make sure to install as an administrator and to disable ESET during the installation. Meanwhile, if you do still have problems, you don't need to uninstall MBAM again. Reboot in safe mode as you did before, then go to the Protection tab and un-tick the check box to start with Windows and boot normally. Wait a few minutes till everything settles down, then try to enable the protection module from the Protection tab and see if you still have problems. This will help see if it's just a boot/timing problem or not. After all this, if something is still not right, please start the new topic stating what you've done and the results. Thanks,
  6. Hi greyowl, No it shouldn't You can easily test this yourself by installing the IP menu shortcuts that AdvancedSetup has provided as a Windows installer here. Look toward the bottom of that section. Just select the one that has IP blocking disabled at start up, perform a reboot, and see if anything changes.
  7. @ paulhafer We don't currently have a write up for setting exclusions in Webroot but you should still be able to adapt your situation. I'm not personally familiar with Webroot these days as I haven't used it since my last company, but look to see if there is an advanced setting you can use instead of the default. There may not be one. Not all A-V apps have them. If there is one, switch to that view. Whether there is an advanced view or not, look for places you can put exclusions in beyond just an on-access/resident shield type setting. Particularly look for HIPS (Host Intrusion Prevention - sometimes Protection) or PUP's (Potentially Unwanted Programs) settings. HIPS and PUP's are generic names and various security vendors call them different things for marketing purposes. Also be looking for a place to allow MBAM through the firewall if one is included. If you can exclude the entire directory for MBAM at C:\Program Files\Malwarebytes' Anti-Malware\ then do so. Otherwise, list the files individually as outlined above by Sartori. Check to see if you can do this on multiple-tabs on any sub-dialog boxes. My experience in getting MBAM to run along side another AV program is that the user doesn't explore the AV settings enough. They typically stop after the first place they see to put the exclusions and then MBAM still won't work. DaleDoc1 seems to think you need to also delay the start of MBAM's protection module. We do need to do that with some AV's, on some platforms, but not often. Those cases typically tend to be older XP machines. So far, I only know of one enterprise AV that requires this in Vista. If need be, we can accomplish that either internally with a registry switch or you can use a third party tool to delay protection start up.
  8. Greetings 285285 Scripted installs and uninstalls (particularly silent) imply corporate use to me that the average home user is not likely to need. Send an email to corporate@malwarebytes.org and we'll be happy to provide support. Please include your contact and purchasing details, including the name of the person who bought the product.
  9. Greetings mfkrmfkr, The manual addition feature you are asking about has been submitted to the developers. I don't know when it may be implemented. The reason you don't see this show up in a scan is because the keylogger is not active at that time. Our program is not intended to act like a traditional Anti-Virus scanner and will often not detect inactive files. In addition to scanning, MBAM also has the protection module that constantly monitors memory looking for processes to start. When you try to run the keylogger program, the protection module kicks off though because that keylogger is now going to load. When you recieve notice of this, one of the choices is to ignore. Clicking on the ignore button should automatically add it to the ignore list. If there are additional files involved in making that program run, the protection module may kick off several more times and you will need to ignore each of those files as well. This should be a one time process only and from then on, you should not see any further blocking by MBAM for that program. If you have already added one or more of the keylogger files to the quarantine, you will need to de-select them from the quarantine list by highlighting them in turn and clicking the restore button.
  10. @ homelessjesus The type of behavior you are displaying is inappropriate and will not be tolerated. Marketreg has given you solid good advice, without any attack on your person. If you are unable to read and follow directions without throwing a tantrum, there is little any one can help you with anyway. If this is the way you want to act, we can gladly delete your account for you.
  11. Hi EZstreet - I've sent you a private message.
  12. To all - This forum is for comments and suggestions. As YoKenny has pointed out, there is already a thread in the General forum here - http://forums.malwarebytes.org/index.php?showtopic=37726 for incompatibilities between Avast and MBAM. I'm going to close this topic. Feel free to take up again on the other thread.
  13. Hi tsedwards, I have to agree with noknojon, Send it back. Even if you get this figured it out, the next time there is any type of problem, you'll likely have a nagging suspicion that somehow, maybe you really didn't get it resolved after all and it's related to or exacerbated by this one in some unknown fashion. You should have peace of mind from the beginning.
  14. Hello kevint, and welcome to Malwarebytes.org We don't work on malware removal in the general forums. Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here. One of the expert helpers there will give you one-on-one assistance when one becomes available. After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post. Alternatively, as a customer of the paid for product, you can contact the helpdesk at support@malwarebytes.org for priority support.
  15. Hello hikari, and welcome to Malwarebytes.org In general you'll want to look for the pinned topics at the top of each of the forum areas for FAQ's regarding those areas. We don't work on malware removal in the general forums. Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here. One of the expert helpers there will give you one-on-one assistance when one becomes available. After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post. Alternatively, as a customer of the paid for product, you can contact the helpdesk at support@malwarebytes.org for priority support.
  16. @sweetdeal You're AV is intended for corporate use. Unless, you are an admin on this box, there is little we can do to help you. If this is a work machine, you should have the person who bought MBAM contact us with their purchasing information at corporate@malwarebytes.org and we can provide further assistance.
  17. @Skee Stylus The reason the mbam-clean program failed is most likely due to it not finding something it was looking for. Temporarily disable Spybot and especially TeaTimer as it will interfere with the whole process. See this link for a video tutorial on how to disable Spybot's resident protection and TeaTimer http://www.safer-networking.org/en/howto/disable.hs.html Reboot your machine for the changes to take effect Now re-install MBAM over the top of the existing installation and start the mbam-clean process again as outlined above, including temporarily disabling any other security software you have installed. If you still can't get MBAM to install and run correctly, you are most likely infected, in which case you should follow the directions below We don't work on malware removal in the general forums. Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here. One of the expert helpers there will give you one-on-one assistance when one becomes available. After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post. Alternatively, as a customer of the paid for product, you can contact the helpdesk at support@malwarebytes.org for priority support.
  18. Hi Beatrix, If you want to adjust the heuristics level in Avira, you need to select expert mode from the configuration dialog. Otherwise you won't see an option to adjust it. My experience over the course of about a year and a half with a setting of medium for the heuristics is that it often finds false positives in commercial non-pirated game files. I have not investigated, but suspect that it is due to packers used to compile the programs. Other than games, I have seen very few FP's. Occasionally it will flag some type of specialized security tool used in the removal of malware, but that's very common with every A-V I've ever used doing the same thing. Normally, most people would not likely have those files on their system anyway. This is not very apparent, but if you get a pop up notification that a file is infected and you tell it to ignore and remember behavior, it only ignores that file until you reboot. To ignore it permanently, you actually need to add it as an exclusion, which is another process entirely. All in all, I love Avira. I know - we all have our own favorites and I'm not about to belittle anyone else's.
  19. Hi Truewater, I've sent you a private message.
  20. Hi daledoc1, My experience with the newer Comodo with all it's bells and whistles is that once it's in training mode, you probably won't have any further problems for the time being. I would expect the same of WISE. If something does come up in the future, you have a good idea of where to start looking though. It's entirely possible that you don't need to worry about the .dll files anyway. Some security programs don't seem to be bothered by them, while others do. If you really want to try to exclude them anyway, what you could try doing is entering a *.* in the file name area of the selection dialogue. Sometimes that will change the default filter of the files you see from just executables to all files. That often works, but not always.
  21. @daledoc1 It sounds like you are back on track again - except for one thing! Just take a look at some of the grief and misery many of the posters in the Malware Removal HijackThis Logs forum are going through. Almost all of them come here and find out about MBAM (and realtime protection) AFTER they are already infected. By then, many of them are in a panic and helpless. Malware also has a Murphy's law quality to it, by striking when you most need your PC to be working. It's immensely easier to keep malware off the box than it is to remove once it's taken hold. For me, it's worth every minute of installation and configuration to make sure that my security is working the way I want it to.
  22. @marktreg - None of you are "just" forum helpers. We really appreciate all the effort and dedication of you guys and gals. It takes a lot of pressure off us so we can work on other things as well. I sign on at various times around the clock and some of you are always here to lend a helping hand no matter what time it is. Many of you don't appear to get much sleep. Thank You!
  23. Hi daledoc1, and welcome to Malwarebytes.org I notice in your signature that you use this as a work computer. Just so you know, MBAM is not free in any type of work environment. Free is for home use only. Which leads me to ask are you the administrator on this PC? MBAM needs to be installed from an administrator account. I'm confused when you say you configured this to start from a Windows Start Menu folder. I wonder just what exactly you did. When MBAM installs, it creates it's own sub-directory in C:\Program Files. MBAM only provides realtime protection on the paid version and doesn't start with Windows until it is registered and configured that way. The free version is an on-demand scanner only. I'm not familiar with Webroot Security Essentials (haven't used Webroot for 4-5 years since I left my last company) but I suspect that it possibly falsely determined that mbam was a threat and removed it without notifying you. My last company also silently monitored our installed software with additional remote tools and removed anything they hadn't obtained licenses for. I would look along these lines or similar. The missing executable would explain the wonky desktop icon you got. You can look farther down the page of the FAQ to see how to make exclusions for MBAM in several security programs. We don't have one for Webroot, but you should be able to adapt your situation. The reason you got the SHGetValue Failed error is because the clean program couldn't find the files/registry entries it was looking for to delete. There is also a chance that some type of malware got on the laptop and deleted the file. Assuming you are an admin on the machine, go ahead and re-install MBAM and run another scan.
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