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Jacktivity

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Everything posted by Jacktivity

  1. Well Shy and Goldhound - Maybe you can find one of these when it's time to renew - But if you do decide to text, it might be a little tough.
  2. This person is being helped in Corporate Support so I am closing this topic.
  3. Hi JCBolin, and welcome to Malwarebytes.org Please send an email to corporate-support@malwarebytes.org We can provide you with additional command parameters. Please note that all corporate support inquiries require an order number.
  4. Hi medman, Please send an email to corporate-support@malwarebytes.org We'll be glad to try to help you. We don't officially support Server installations but we realize that some of our customers do install and run successfully on them. Note that all corporate support inquiries require an order number for assistance.
  5. Hi iccapital, This sounds like it is a business machine. If that's the case, please send an email to corporate-support@malwarebytes.org We'll be glad to assist you in making sure the machine is clean. Please note that all corporate support inquiries require an order number.
  6. Hi lcarlos, This sounds like a business machine. Please send an email to corporate-support@malwarebytes.org We'll be glad to assist you. Please note that all corporate support inquires require an order number.
  7. @specialk - Have you checked your hosts file? How do I reset the Hosts file back to the default?
  8. @ssudarshan75 If I understand you correctly, you are trying to upgrade from v1.45 to v1.46 and that is when the problem started? That error code means there is an error loading a dll, so I'm guessing something is blocking it. Is there any other security software on the machine? Are you reasonably sure you are not already infected? Is this a consumer version of AVG 9 or business? If this is a business machine, please send an email to corporate-support@malwarebytes.org Note that all corporate support inquiries require an order number.
  9. Hello, and welcome to Malwarebytes.org We don't work on malware removal in the general forums. Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here. One of the expert helpers there will give you one-on-one assistance when one becomes available. After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post. Alternatively, as a paying customer, you can contact the helpdesk at support@malwarebytes.org for priority support.
  10. Hello lc285, and welcome to Malwarebytes.org We'll be glad to work with you through corporate support. Just send an email to corporate-support@malwarebytes.org Please note that all corporate support inquiries require an order number.
  11. Hi Buttons, Yes, business users need to buy a commercial license. The version you are referring to as the Pro version is for the consumer home retail license which is a lifetime license. Business use requires an annual renewal fee. The scanning engine and the database rules are the same - but the licensing and pricing are different and are handled directly by Corporate Sales. They can be contacted at corporate@malwarebytes.org.
  12. Hello jump_ace, Yes, once you have purchased the license, the registration information will be included in the confirmation email from Cleverbridge. But to clarify, there is no free version of the product in a business environment and each computer must be licensed. The free version is intended for home users only. Be aware that you will most likely need to make exclusions in your current anti-virus product in order that MBAM's protection module coexists with the a-v without trouble. Further details can be found here.
  13. Hello chambers714 and welcome to Malwarebytes.org It sounds like this is a corporate computer? We'll be glad to help you out in Corporate Support. Please send and email to corporate-support@malwarebytes.org. Note that all corporate support inquires require an order number.
  14. Customer is being taken care of in corporate support so I am closing this topic.
  15. Hello garith77 and welcome to Malwarebytes.org The link you show doesn't look correct. Please try this one http://www.malwarebytes.org/mbam-download.php It will re-direct you to one of several sanctioned download sites which may be download.cnet.com or majorgeeks.com or fileforum.betanews.com. Please ignore the prominent adds and just download the Malwarebytes Anti-Malware program once you arrrive at the download site. Thanks,
  16. @Killavirus, This sounds like a corporate installation? If so, please send an email to corporate-support@malwarebytes.org An order number is required for corporate support. Thanks,
  17. Hello Ash, As a corporate evaluation customer, you should send an email to corporate-support@malwarebytes.org We will be glad to discuss various options with you. Thanks,
  18. Please send an email to corporate-support@malwarebytes.org and we will be glad to assist you in setting the A-V exclusions you need for Trend Micro Worry Free Business Security. You must include your purchasing information to obtain corporate support. Thank you,
  19. Hello, and welcome to Malwarebytes.org We have an online guide here for removal of Antispyware Soft. If that doesn't work for you, you'll need to continue on with the instructions below. We don't work on malware removal in the general forums. Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here. One of the expert helpers there will give you one-on-one assistance when one becomes available. After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post. Alternatively, as a customer of the paid for product, you can contact the helpdesk at support@malwarebytes.org for priority support.
  20. Of course the safest thing to do is get rid of Utorrent becaue all P2P apps put your security at risk. Most helpers assisting in an infection removal will insist on it during the removal process. We also realize that some people are just going to use P2P regardless. I wouldn't say to mark those sites as trusted, but you should at least disable P2P from automatically starting with Windows and letting it run full time. Sorry, I don't know if Utorrent does that or not. It's been a long time since I've had any P2P apps installed but I remember that some of them did. While you are in a session, you can toggle off website blocking and turn it back on afterward. The problem with marking the sites to the ignore list is that they are "permanent" (until you delete them from the ignore list) and you don't really know who you are connecting to and possibly downloading.
  21. Hello John.A, There is no need to turn off the protection module to stop the notifications. You can either just turn off Website blocking, or you can turn off the notification bubble. Both settings are on the protection tab. You can also right click the tray icon to toggle website blocking. I looked at only three of the IP addresses you provided and they go to Taiwan, Netherlands and Luxembourg. The reason you are seeing these could be from a P2P application you are running if you are convinced that you are not infected. Unfortunately, no security product can catch everything every single day, and if you are NOT running P2P it may be a sign that you are infected, even though a scan doesn't detect it. You can also contact the help desk for support at support@malwarebytes.org
  22. Trying to go back to version 1.44 is unsound advice. There's a reason we update several times per day. Version 1.44 shipped with database #3510 if I recall correctly. That puts it over 400 updates behind. As soon as you try to update it from that database, it's just going to download and re-install the main program again anyway. What needs to be done is to track down why you are getting the error(s) and then resolve it. It does take patience and time. Many of the people here are volunteers and give of their time freely. They also have other lives and responsibilities beyond this forum. To the best of my knowledge, most of these updating problems revolve around incorrectly configured firewalls. We need to know what name and version of AV you have. Many AV vendors have more than one product, and definitely more than one version. Some of them include firewalls and some don't. It's impossible for us to have every security product on hand and installed, but perhaps others do have it installed alongside MBAM and working. We also need to know the Operating System version and is it x32 or x64. What firewall and version? What exactly is the error you are getting? Are there any error codes accompanying the error message? Is this the free or paid version of MBAM? Assuming this is the paid version, are there any further indicators in the protection logs? Have you looked at the pinned topics at the top of the forum such as here and here? Did you try anything in them and if so, what was the result? Just saying that this release has glitches and doesn't work is not proactive and doesn't do anyone any good.
  23. Hello, and welcome to Malwarebytes.org We don't work on malware removal in the general forums. Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here. One of the expert helpers there will give you one-on-one assistance when one becomes available. After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post. Alternatively, as a customer of the paid for product, you can contact the helpdesk at support@malwarebytes.org for priority support.
  24. Hi pappystocker1, Make sure there are no spaces before the ID and Key numbers when you paste them. Also make sure there are no trailing spaces. It's an easy thing to miss, especially with a copy/paste operation. Format should be 12345 or 12345-67890 for the ID with a combination of letters and numbers (some older ID's were shorter and only used 5 characters.) Format should be AAAA-BBBB-CCCC-DDDD for the Key with a combination of letters and numbers.
  25. Hello, and welcome to Malwarebytes.org We don't work on malware removal in the general forums. Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here. One of the expert helpers there will give you one-on-one assistance when one becomes available. After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post. Alternatively, as a customer of the paid for product, you can contact the helpdesk at support@malwarebytes.org for priority support.
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