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janann

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  1. It's running great so i guess we're all finished..will check out the link more in detail, looks like some very good information to have bookmarked.. Thank you very much for all your help and guidance! Sincerely, janet
  2. Here are the latest scan results; Results of screen317's Security Check version 0.99.61 Windows 7 Service Pack 1 x64 (UAC is enabled) Internet Explorer 9 ``````````````Antivirus/Firewall Check:`````````````` Windows Firewall Enabled! Avira Desktop Antivirus up to date! `````````Anti-malware/Other Utilities Check:````````` Malwarebytes Anti-Malware version 1.70.0.1100 Adobe Flash Player 11.6.602.180 Adobe Reader XI Mozilla Thunderbird (17.0.4) Google Chrome 25.0.1364.172 ````````Process Check: objlist.exe by Laurent```````` Avira Antivir avgnt.exe Avira Antivir avguard.exe `````````````````System Health check````````````````` Total Fragmentation on Drive C: 2% ````````````````````End of Log`````````````````````` mbam-log-2013-03-18 (22-18-57).txt
  3. Results of screen317's Security Check version 0.99.61 Windows 7 Service Pack 1 x64 (UAC is enabled) Internet Explorer 9 ``````````````Antivirus/Firewall Check:`````````````` Windows Firewall Enabled! Avira Desktop Antivirus up to date! `````````Anti-malware/Other Utilities Check:````````` Malwarebytes Anti-Malware version 1.70.0.1100 Adobe Flash Player 11.6.602.180 Adobe Reader XI Mozilla Thunderbird (17.0.4) Google Chrome 25.0.1364.172 ````````Process Check: objlist.exe by Laurent```````` Avira Antivir avgnt.exe Avira Antivir avguard.exe `````````````````System Health check````````````````` Total Fragmentation on Drive C: 2% ````````````````````End of Log``````````````````````
  4. Avira detected 4 problems, they're now in quarantine. TR/Spy.Bancos.Adv.6 was listed 4 times and ADWARE/InstallCore.Gen. They link back to the FLVPlayer, which is something else that probably needs deleting as i'm unsure to what it is anyway..
  5. Search revealed nothing after following the instructions on that link you posted??
  6. Could you explain "if you restart all your devices that are local to the router" ?? This laptop is now mine, they already bought a replacement thinking it was completely un-fixable and since i've helped them out before working on their pc's (hobby of mine) they wanted to pay me back. So whatever is on it will be mine and mine alone. Why pay for antivirus that isn't working is my thoughts.
  7. Just whatever is the BEST free version..:-) Any advice?
  8. How would i go about finding out which device on the network is trying to use that same ip address? In process of manually uninstalling google chrome, could you tell me why i'm removing it and then re-installing it? I haven't had any issues with the pc freezing since the Norton's removal, btw. janet
  9. Please disregard the upper 2 attachments, i'd forgotten to disable the antivirus program beforehand. janet dds.txt attach.txt
  10. They had me remove Citrix so i did that and rebooted, then ran dds again and here are those scan results. Janet dds.txt attach.txt
  11. Here are the other 2 scans you requested. Pc is running pretty well since the Norton's removal. Result.txt AdwCleanerS2.txt
  12. Here are the files you requested, the Disk scan came out clean as well. Janet attach.txt dds.txt mbam-log-2013-03-17 (14-02-01).txt
  13. Followed your advice and they said to remove it, it came pre-bundled on the pc and they most likely won't be re-installing it if it turns out to be the problem. The scan is attached and came out clean, the disk check came out clean as well. mbam-log-2013-03-16 (15-32-11).txt
  14. This laptop isn't mine, so i have no access to any of the installation cds nor the key codes atm. I'd have to have them find them and get them to me, the other antivirus will work in the meantime. Personally i detest Norton's Antivirus and find it less than effective to keep out virus/trojans and the like but his parental units won't listen to me..lol
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