Robybel

Still need help?

Hi Ravage65 Ok try this Reboot your system in safe mode with networking Please read through these instructions to familarize yourself with what to expect when this tool runs Refer to the ComboFix User's Guide Download ComboFix from one of these locations: Link 1 Link 2 * IMPORTANT- Save ComboFix.exe to your Desktop ==================================================== Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. Note: If you are having difficulty properly disabling your protective programs, or are unsure as to what programs need to be disabled, please refer to the information available through this link : How to Disable your Security Programs ==================================================== Double click on combofix.exe & follow the prompts. When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply for further review.

Hi Reveage65 This is a flash drive. You have one of these at home?

Hi ravage65 Try this: FRST Download the 32 bit or 64 bit version for your system of FRST and save it to a flash drive. Plug the flashdrive into the infected PC. Enter System Recovery Options. To enter System Recovery Options from the Advanced Boot Options: Restart the computer.As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.Use the arrow keys to select the Repair your computer menu item.Select US as the keyboard language settings, and then click Next.Select the operating system you want to repair, and then click Next.Select your user account an click Next.To enter System Recovery Options by using Windows installation disc:Insert the installation disc.Restart your computer.If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.Click Repair your computer.Select US as the keyboard language settings, and then click Next.Select the operating system you want to repair, and then click Next.Select your user account and click Next.On the System Recovery Options menu you will get the following options: Startup Repair System Restore Windows Complete PC Restore Windows Memory Diagnostic Tool Command Prompt Select Command PromptIn the command window type in notepad and press Enter.The notepad opens. Under File menu select Open.Select "Computer" and find your flash drive letter and close the notepad.In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter Note: Replace letter e with the drive letter of your flash drive. The tool will start to run.When the tool opens click Yes to disclaimer.Press Scan button.It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

Hi and Welcome!! Ravage65 My name is Robybel. I would be more than happy to take a look at your log and help you with solving any malware problems you might have. Logs can take a while to research, so please be patient and know that I am working hard to get you a clean and functional system back in your hands. I'd be grateful if you would note the following: I will be working on your Malware issues, this may or may not, solve other issues you have with your machine.The fixes are specific to your problem and should only be used for the issues on this machine.Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear.It's often worth reading through these instructions and printing them for ease of reference.If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.Please reply to this thread. Do not start a new topic.IMPORTANT NOTE : Please do not delete, download or install anything unless instructed to do so. DO NOT use any TOOLS such as Combofix or HijackThis fixes without supervision. Doing so could make your system inoperable and could require a full reinstall of your Operating System and losing all your programs and data. Vista and Windows 7 users: These tools MUST be run from the executable. (.exe) every time you run them with Admin Rights (Right click, choose "Run as Administrator") Stay with this topic until I give you the all clean post. Having said that....Let's get going!! ================================ Scan with OTL Download OTL to your desktop.Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.When the window appears, underneath Output at the top change it to Minimal Output.Check the boxes beside LOP Check and Purity Check.Under Custom Scan paste this in netsvcs %SYSTEMDRIVE%\*.exe /md5start explorer.exe winlogon.exe Userinit.exe svchost.exe services.exe /md5stop %systemroot%\*. /rp /s %systemdrive%\$Recycle.Bin|@;true;true;true /fp DRIVES CREATERESTOREPOINT Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply.You may need two posts to fit them both in.=============================== Next ======================================= Please download aswMBR.exe and save it to your desktop. Double click aswMBR.exe to start the tool. (Vista/Windows 7 users - right click to run as administrator)Allow it to update where necessaryClick ScanUpon completion of the scan, click Save log and save it to your desktop, and post that log in your next reply for review. Note - do NOT attempt any Fix yet. You will also notice another file created on the desktop named MBR.dat. Right click that file and select Send To>Compressed (zipped) file. Attach that zipped file in your next reply as well.On your next reply please post : OTL.txtExtras.txtaswMBR log Let me know if you have any problems in performing with the steps above or any questions you may have. Good Day!

Hi and Welcome!! Matthew My name is Robybel. I would be more than happy to take a look at your log and help you with solving any malware problems you might have. Logs can take a while to research, so please be patient and know that I am working hard to get you a clean and functional system back in your hands. I'd be grateful if you would note the following: I will be working on your Malware issues, this may or may not, solve other issues you have with your machine.The fixes are specific to your problem and should only be used for the issues on this machine.Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear.It's often worth reading through these instructions and printing them for ease of reference.If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.Please reply to this thread. Do not start a new topic.IMPORTANT NOTE : Please do not delete, download or install anything unless instructed to do so. DO NOT use any TOOLS such as Combofix or HijackThis fixes without supervision. Doing so could make your system inoperable and could require a full reinstall of your Operating System and losing all your programs and data. Vista and Windows 7 users: These tools MUST be run from the executable. (.exe) every time you run them with Admin Rights (Right click, choose "Run as Administrator") Stay with this topic until I give you the all clean post. Having said that....Let's get going!! ============================ Scan with OTL Download OTL to your desktop.Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.When the window appears, underneath Output at the top change it to Minimal Output.Check the boxes beside LOP Check and Purity Check.Under Custom Scan paste this in netsvcs %SYSTEMDRIVE%\*.exe /md5start explorer.exe winlogon.exe Userinit.exe svchost.exe services.exe /md5stop %systemroot%\*. /rp /s %systemdrive%\$Recycle.Bin|@;true;true;true /fp DRIVES CREATERESTOREPOINT Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply.You may need two posts to fit them both in.=============================== Next ======================================= Please download aswMBR.exe and save it to your desktop. Double click aswMBR.exe to start the tool. (Vista/Windows 7 users - right click to run as administrator)Allow it to update where necessaryClick ScanUpon completion of the scan, click Save log and save it to your desktop, and post that log in your next reply for review. Note - do NOT attempt any Fix yet. You will also notice another file created on the desktop named MBR.dat. Right click that file and select Send To>Compressed (zipped) file. Attach that zipped file in your next reply as well.On your next reply please post : OTL.txtExtras.txtaswMBR log Let me know if you have any problems in performing with the steps above or any questions you may have. Good Day!

Hi Chelle Open notepad. Please copy the contents of the code box below. To do this highlight the contents of the box and right click on it. Paste this into the open notepad. Save it on the flashdrive as fixlist.txt S2 *etadpug; "C:\Program Files (x86)\Google\Desktop\Install\{dabdfb26-42a5-721d-d640-a5cc8c091362}\ \...\???\{dabdfb26-42a5-721d-d640-a5cc8c091362}\GoogleUpdate.exe" < <==== ATTENTION (ZeroAccess)C:\Users\Chelle\AppData\Roaming\cache.iniC:\Program Files (x86)\Google\Desktop\InstallLastRegBack: 2013-10-11 12:12NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating systemOn Vista or Windows 7: Now please enter System Recovery Options. On Windows XP: Now please boot into the BartPE CD. Run FRST64 and press the Fix button just once and wait. The tool will make a log on the flashdrive (Fixlog.txt) please post it to your reply. Please let me know if you can to reboot in normal mode.

Hi Chelle This log is incomplete

Hi Chelle_s Ok!! FRST Download the 32 bit or 64 bit version for your system of FRST and save it to a flash drive. Plug the flashdrive into the infected PC. Enter System Recovery Options. To enter System Recovery Options from the Advanced Boot Options: Restart the computer.As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.Use the arrow keys to select the Repair your computer menu item.Select US as the keyboard language settings, and then click Next.Select the operating system you want to repair, and then click Next.Select your user account an click Next.To enter System Recovery Options by using Windows installation disc:Insert the installation disc.Restart your computer.If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.Click Repair your computer.Select US as the keyboard language settings, and then click Next.Select the operating system you want to repair, and then click Next.Select your user account and click Next.On the System Recovery Options menu you will get the following options: Startup Repair System Restore Windows Complete PC Restore Windows Memory Diagnostic Tool Command Prompt Select Command PromptIn the command window type in notepad and press Enter.The notepad opens. Under File menu select Open.Select "Computer" and find your flash drive letter and close the notepad.In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter Note: Replace letter e with the drive letter of your flash drive. The tool will start to run.When the tool opens click Yes to disclaimer.Press Scan button.It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

Ok Chelle Which OS do you use? XP or Win7 or others

Hi and Welcome!! Chelle_s My name is Robybel. I would be more than happy to take a look at your log and help you with solving any malware problems you might have. Logs can take a while to research, so please be patient and know that I am working hard to get you a clean and functional system back in your hands. I'd be grateful if you would note the following: I will be working on your Malware issues, this may or may not, solve other issues you have with your machine.The fixes are specific to your problem and should only be used for the issues on this machine.Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear.It's often worth reading through these instructions and printing them for ease of reference.If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.Please reply to this thread. Do not start a new topic.IMPORTANT NOTE : Please do not delete, download or install anything unless instructed to do so. DO NOT use any TOOLS such as Combofix or HijackThis fixes without supervision. Doing so could make your system inoperable and could require a full reinstall of your Operating System and losing all your programs and data. Vista and Windows 7 users: These tools MUST be run from the executable. (.exe) every time you run them with Admin Rights (Right click, choose "Run as Administrator") Stay with this topic until I give you the all clean post. Having said that....Let's get going!! ================================== Scan with OTL Download OTL to your desktop.Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.When the window appears, underneath Output at the top change it to Minimal Output.Check the boxes beside LOP Check and Purity Check.Under Custom Scan paste this in netsvcs %SYSTEMDRIVE%\*.exe /md5start explorer.exe winlogon.exe Userinit.exe svchost.exe services.exe /md5stop %systemroot%\*. /rp /s %systemdrive%\$Recycle.Bin|@;true;true;true /fp DRIVES CREATERESTOREPOINT Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply.You may need two posts to fit them both in.=============================== Next ======================================= Please download aswMBR.exe and save it to your desktop. Double click aswMBR.exe to start the tool. (Vista/Windows 7 users - right click to run as administrator)Allow it to update where necessaryClick ScanUpon completion of the scan, click Save log and save it to your desktop, and post that log in your next reply for review. Note - do NOT attempt any Fix yet. You will also notice another file created on the desktop named MBR.dat. Right click that file and select Send To>Compressed (zipped) file. Attach that zipped file in your next reply as well.On your next reply please post : OTL.txtExtras.txtaswMBR log Let me know if you have any problems in performing with the steps above or any questions you may have. Good Day!

Hi and Welcome!! hipoemi My name is Robybel. I would be more than happy to take a look at your log and help you with solving any malware problems you might have. Logs can take a while to research, so please be patient and know that I am working hard to get you a clean and functional system back in your hands. I'd be grateful if you would note the following: I will be working on your Malware issues, this may or may not, solve other issues you have with your machine.The fixes are specific to your problem and should only be used for the issues on this machine.Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear.It's often worth reading through these instructions and printing them for ease of reference.If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.Please reply to this thread. Do not start a new topic.IMPORTANT NOTE : Please do not delete, download or install anything unless instructed to do so. DO NOT use any TOOLS such as Combofix or HijackThis fixes without supervision. Doing so could make your system inoperable and could require a full reinstall of your Operating System and losing all your programs and data. Vista and Windows 7 users: These tools MUST be run from the executable. (.exe) every time you run them with Admin Rights (Right click, choose "Run as Administrator") Stay with this topic until I give you the all clean post. Having said that....Let's get going!! ============================ FRST Download the 32 bit or 64 bit version for your system of FRST and save it to a flash drive. Plug the flashdrive into the infected PC. Enter System Recovery Options. To enter System Recovery Options from the Advanced Boot Options: Restart the computer.As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.Use the arrow keys to select the Repair your computer menu item.Select US as the keyboard language settings, and then click Next.Select the operating system you want to repair, and then click Next.Select your user account an click Next.To enter System Recovery Options by using Windows installation disc:Insert the installation disc.Restart your computer.If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.Click Repair your computer.Select US as the keyboard language settings, and then click Next.Select the operating system you want to repair, and then click Next.Select your user account and click Next.On the System Recovery Options menu you will get the following options: Startup Repair System Restore Windows Complete PC Restore Windows Memory Diagnostic Tool Command Prompt Select Command PromptIn the command window type in notepad and press Enter.The notepad opens. Under File menu select Open.Select "Computer" and find your flash drive letter and close the notepad.In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter Note: Replace letter e with the drive letter of your flash drive. The tool will start to run.When the tool opens click Yes to disclaimer.Press Scan button.It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

Still need help?

Still need help?

Still need help?

Hi and Welcome!! creichert My name is Robybel. I would be more than happy to take a look at your log and help you with solving any malware problems you might have. Logs can take a while to research, so please be patient and know that I am working hard to get you a clean and functional system back in your hands. I'd be grateful if you would note the following: I will be working on your Malware issues, this may or may not, solve other issues you have with your machine. The fixes are specific to your problem and should only be used for the issues on this machine. Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear. It's often worth reading through these instructions and printing them for ease of reference. If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry. Please reply to this thread. Do not start a new topic. IMPORTANT NOTE : Please do not delete, download or install anything unless instructed to do so. DO NOT use any TOOLS such as Combofix or HijackThis fixes without supervision. Doing so could make your system inoperable and could require a full reinstall of your Operating System and losing all your programs and data. Vista and Windows 7 users: These tools MUST be run from the executable. (.exe) every time you run them with Admin Rights (Right click, choose "Run as Administrator") Stay with this topic until I give you the all clean post. Having said that....Let's get going!! ================================= Download Security Check by screen317 from here or here. Save it to your Desktop. Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box. A Notepad document should open automatically called checkup.txt; please post the contents of that document. Next AdwCleaner Please download "]http://general-changelog-team.fr/en/tools/15-adwcleaner"] AdwCleaner by Xplode onto your desktop. Close all open programs and internet browsers. Double click on AdwCleaner.exe to run the tool. Click on Delete. Confirm each time with Ok. Your computer will be rebooted automatically. A text file will open after the restart. Please post the content of that logfile with your next answer. You can find the logfile at C:\AdwCleaner[s1].txt as well. Next Download RogueKiller and save it to your desktop. Quit all other programs Start RogueKiller.exe Wait until the Prescan has finished ... Click on Scan Wait for the end of the scan A report will be created on your desktop. Click on the Delete button Next click on the ShortcutsFix another report will be created on your desktop. Please post: All RKreport.txt text files located on your desktop.

Hi and Welcome!! Piper518 My name is Robybel. I would be more than happy to take a look at your log and help you with solving any malware problems you might have. Logs can take a while to research, so please be patient and know that I am working hard to get you a clean and functional system back in your hands. I'd be grateful if you would note the following: I will be working on your Malware issues, this may or may not, solve other issues you have with your machine. The fixes are specific to your problem and should only be used for the issues on this machine. Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear. It's often worth reading through these instructions and printing them for ease of reference. If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry. Please reply to this thread. Do not start a new topic. IMPORTANT NOTE : Please do not delete, download or install anything unless instructed to do so. DO NOT use any TOOLS such as Combofix or HijackThis fixes without supervision. Doing so could make your system inoperable and could require a full reinstall of your Operating System and losing all your programs and data. Vista and Windows 7 users: These tools MUST be run from the executable. (.exe) every time you run them with Admin Rights (Right click, choose "Run as Administrator") Stay with this topic until I give you the all clean post. Having said that....Let's get going!! ============================ FRST Download the 32 bit or 64 bit version for your system of FRST and save it to a flash drive. Plug the flashdrive into the infected PC. Enter System Recovery Options. To enter System Recovery Options from the Advanced Boot Options: Restart the computer. As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears. Use the arrow keys to select the Repair your computer menu item. Select US as the keyboard language settings, and then click Next. Select the operating system you want to repair, and then click Next. Select your user account an click Next. To enter System Recovery Options by using Windows installation disc: Insert the installation disc. Restart your computer. If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings. Click Repair your computer. Select US as the keyboard language settings, and then click Next. Select the operating system you want to repair, and then click Next. Select your user account and click Next. On the System Recovery Options menu you will get the following options: Startup Repair System Restore Windows Complete PC Restore Windows Memory Diagnostic Tool Command Prompt [*]Select Command Prompt [*]In the command window type in notepad and press Enter. [*]The notepad opens. Under File menu select Open. [*]Select "Computer" and find your flash drive letter and close the notepad. [*]In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter Note: Replace letter e with the drive letter of your flash drive. [*]The tool will start to run. [*]When the tool opens click Yes to disclaimer. [*]Press Scan button. [*]It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply. 　 　

Hi and Welcome!! clBenson My name is Robybel. I would be more than happy to take a look at your log and help you with solving any malware problems you might have. Logs can take a while to research, so please be patient and know that I am working hard to get you a clean and functional system back in your hands. I'd be grateful if you would note the following: I will be working on your Malware issues, this may or may not, solve other issues you have with your machine. The fixes are specific to your problem and should only be used for the issues on this machine. Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear. It's often worth reading through these instructions and printing them for ease of reference. If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry. Please reply to this thread. Do not start a new topic. IMPORTANT NOTE : Please do not delete, download or install anything unless instructed to do so. DO NOT use any TOOLS such as Combofix or HijackThis fixes without supervision. Doing so could make your system inoperable and could require a full reinstall of your Operating System and losing all your programs and data. Vista and Windows 7 users: These tools MUST be run from the executable. (.exe) every time you run them with Admin Rights (Right click, choose "Run as Administrator") Stay with this topic until I give you the all clean post. Having said that....Let's get going!! =================================== Download Security Check by screen317 from here or here. Save it to your Desktop. Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box. A Notepad document should open automatically called checkup.txt; please post the contents of that document. Next Please download Junkware Removal Tool to your desktop. Shut down your protection software now to avoid potential conflicts. Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator". The tool will open and start scanning your system. Please be patient as this can take a while to complete depending on your system's specifications. On completion, a log (JRT.txt) is saved to your desktop and will automatically open. Post the contents of JRT.txt into your next message. Next AdwCleaner Please download AdwCleaner by Xplode onto your desktop. Close all open programs and internet browsers. Double click on AdwCleaner.exe to run the tool. Click on Delete. Confirm each time with Ok. Your computer will be rebooted automatically. A text file will open after the restart. Please post the content of that logfile with your next answer. You can find the logfile at C:\AdwCleaner[s1].txt as well. Next Download RogueKiller and save it to your desktop. Quit all other programs Start RogueKiller.exe Wait until the Prescan has finished ... Click on Scan Wait for the end of the scan A report will be created on your desktop. Click on the Delete button Next click on the ShortcutsFix another report will be created on your desktop. Please post: All RKreport.txt text files located on your desktop. On your next reply please post : checkup.txt JRT Log AdwCleaner[s1].txt All RKreport.txt Let me know if you have any problems in performing with the steps above or any questions you may have. Good Day!

Hi drjc On your pc I have not seen traces of ZA infection, but I have seen many Adware and infected toolbar. Well I must say that on your pc I had to do a good job. IT APPEARS THAT YOUR LOGS ARE NOW CLEAN SO LETS DO A COUPLE OF THINGS TO WRAP THIS UP!! This infection appears to have been cleaned, but I can not give you any absolute guarantees. As a precaution, I would go ahead and change all of your passwords as this is especially important after an infection. Click START then RUN Now type Combofix /uninstall in the runbox and click OK. Note the space between the X and the /, it needs to be there. Unistall AdwCleaner Double click on adwcleaner.exe to run the tool. Click on Uninstall. Confirm with yes. Clean up with OTL: Double-click OTL.exe to start the program. Close all other programs apart from OTL as this step will require a reboot On the OTL main screen, press the CLEANUP button Say Yes to the prompt and then allow the program to reboot your computer. Java is very easily exploited these days and it's a good idea to disable Java in the browser Please read here Any of the logs that you created for use in the forums or remaining tools that have not yet been removed can be deleted so they aren't cluttering up your desktop. MOST IMPORTANT: You Need to Update Windows and IE to get all the Latest Security Patches to protect your computer from the malware that is around on the internet. Here are some tips to reduce the potential for spyware infection in the future: 1. Make your Internet Explorer more secure - This can be done by following these simple instructions: From within Internet Explorer click on the Tools menu and then click on Options. Click once on the Security tab Click once on the Internet icon so it becomes highlighted. Click once on the Custom Level button. Change the Download signed ActiveX controls to Prompt Change the Download unsigned ActiveX controls to Disable Change the Initialize and script ActiveX controls not marked as safe to Disable Change the Installation of desktop items to Prompt Change the Launching programs and files in an IFRAME to Prompt Change the Navigate sub-frames across different domains to Prompt When all these settings have been made, click on the OK button. If it prompts you as to whether or not you want to save the settings, press the Yes button. Next press the Apply button and then the OK to exit the Internet Properties page. Make your Mozilla Firefox more secure - This can be done by adding these add-ons: NoScript AdBlockPlus 2. Enable Protected Mode in Internet Explorer. This helps Windows Vista users stay more protected from attack by running Internet Explorer with restricted privileges as well as reducing the ability to write, alter or destroy data on your system or install malicious code. To make sure this is running follow these steps: Open Internet Explorer Click on Tools > Internet Options Press Security tab Select Internet zone then place check next to Enable Protected Mode if not already done Do the same for Local Intranet, Trusted Sites and Restricted Sites and then press Apply Restart Internet Explorer and in the bottom right corner of your screen you will see Protected Mode: On showing you it is enabled. 3. Use and update an anti-virus software - I can not overemphasize the need for you to use and update your anti-virus application on a regular basis. With the ever increasing number of new variants of malware arriving on the scene daily, you become very susceptible to an attack without updated protection. 4. Firewall Using a third-party firewall will allow you to give/deny access for applications that want to go online. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a firewall in its default configuration can lower your risk greatly. A tutorial on firewalls can be found here. **There are firewalls listed in this tutorial that could be downloaded and used but I would personally only recommend using one of the following two below: Online Armor Free Agnitum Outpost Firewall Free 5.SPYWARE PREVENTION This is a good time to set up protection against further attacks. In light of your recent problem, I'm sure you'd like to avoid any future infections. Please read these well written articles: How Did I Get Infected In The First Place? by TonyKlein How to Prevent Malware by miekiemoes PC Safety and Security--What Do I Need? 6. Consider a custom hosts file such as MVPS HOSTS. This custom hosts file effectively blocks a wide range of unwanted ads, banners, 3rd party Cookies, 3rd party page counters, web bugs, and many hijackers. For information on how to download and install, please read this tutorial by WinHelp2002 Note: Be sure to follow the instructions to disable the DNS Client service before installing a custom hosts file. 7. WOT (Web of Trust) As "Googling" is such an integral part of internet life, this free browser add on warns you about risky websites that try to scam visitors, deliver malware or send spam. It is especially helpful when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites. WOT has an add-on available for Firefox, Internet Explorer as well as Google Chrome. 8.Finally, I strongly recommend that you read TonyKlein's good advice So how did I get infected in the first place? Please reply to this thread once more if you are satisfied so that we can mark the problem as resolved.

Still need help?

Very good drjc IT APPEARS THAT YOUR LOGS ARE NOW CLEAN SO LETS DO A COUPLE OF THINGS TO WRAP THIS UP!! This infection appears to have been cleaned, but I can not give you any absolute guarantees. As a precaution, I would go ahead and change all of your passwords as this is especially important after an infection. Click START then RUN Now type Combofix /uninstall in the runbox and click OK. Note the space between the X and the /, it needs to be there. Unistall AdwCleaner Double click on adwcleaner.exe to run the tool. Click on Uninstall. Confirm with yes. Clean up with OTL: Double-click OTL.exe to start the program. Close all other programs apart from OTL as this step will require a reboot On the OTL main screen, press the CLEANUP button Say Yes to the prompt and then allow the program to reboot your computer. Java is very easily exploited these days and it's a good idea to disable Java in the browser Please read here Any of the logs that you created for use in the forums or remaining tools that have not yet been removed can be deleted so they aren't cluttering up your desktop. MOST IMPORTANT: You Need to Update Windows and IE to get all the Latest Security Patches to protect your computer from the malware that is around on the internet. Here are some tips to reduce the potential for spyware infection in the future: 1. Make your Internet Explorer more secure - This can be done by following these simple instructions: From within Internet Explorer click on the Tools menu and then click on Options. Click once on the Security tab Click once on the Internet icon so it becomes highlighted. Click once on the Custom Level button. Change the Download signed ActiveX controls to Prompt Change the Download unsigned ActiveX controls to Disable Change the Initialize and script ActiveX controls not marked as safe to Disable Change the Installation of desktop items to Prompt Change the Launching programs and files in an IFRAME to Prompt Change the Navigate sub-frames across different domains to Prompt When all these settings have been made, click on the OK button. If it prompts you as to whether or not you want to save the settings, press the Yes button. Next press the Apply button and then the OK to exit the Internet Properties page. Make your Mozilla Firefox more secure - This can be done by adding these add-ons: NoScript AdBlockPlus 2. Enable Protected Mode in Internet Explorer. This helps Windows Vista users stay more protected from attack by running Internet Explorer with restricted privileges as well as reducing the ability to write, alter or destroy data on your system or install malicious code. To make sure this is running follow these steps: Open Internet Explorer Click on Tools > Internet Options Press Security tab Select Internet zone then place check next to Enable Protected Mode if not already done Do the same for Local Intranet, Trusted Sites and Restricted Sites and then press Apply Restart Internet Explorer and in the bottom right corner of your screen you will see Protected Mode: On showing you it is enabled. 3. Use and update an anti-virus software - I can not overemphasize the need for you to use and update your anti-virus application on a regular basis. With the ever increasing number of new variants of malware arriving on the scene daily, you become very susceptible to an attack without updated protection. 4. Firewall Using a third-party firewall will allow you to give/deny access for applications that want to go online. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a firewall in its default configuration can lower your risk greatly. A tutorial on firewalls can be found here. **There are firewalls listed in this tutorial that could be downloaded and used but I would personally only recommend using one of the following two below: Online Armor Free Agnitum Outpost Firewall Free 5.SPYWARE PREVENTION This is a good time to set up protection against further attacks. In light of your recent problem, I'm sure you'd like to avoid any future infections. Please read these well written articles: How Did I Get Infected In The First Place? by TonyKlein How to Prevent Malware by miekiemoes PC Safety and Security--What Do I Need? 6. Consider a custom hosts file such as MVPS HOSTS. This custom hosts file effectively blocks a wide range of unwanted ads, banners, 3rd party Cookies, 3rd party page counters, web bugs, and many hijackers. For information on how to download and install, please read this tutorial by WinHelp2002 Note: Be sure to follow the instructions to disable the DNS Client service before installing a custom hosts file. 7. WOT (Web of Trust) As "Googling" is such an integral part of internet life, this free browser add on warns you about risky websites that try to scam visitors, deliver malware or send spam. It is especially helpful when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites. WOT has an add-on available for Firefox, Internet Explorer as well as Google Chrome. 8.Finally, I strongly recommend that you read TonyKlein's good advice So how did I get infected in the first place? Please reply to this thread once more if you are satisfied so that we can mark the problem as resolved.

Hi drjc Run OTL.exe Copy/paste the following text written inside of the code box into the Custom Scans/Fixes box located at the bottom of OTL :otl SRV - (WBTDEKZKTJYC) -- C:\Users\adm\AppData\Local\Temp\WBTDEKZKTJYC.exe File not found DRV - (catchme) -- C:\Users\ADMINI~1\AppData\Local\Temp\catchme.sys File not found O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - No CLSID value found. O2 - BHO: (no name) - MRI_DISABLED - No CLSID value found. O21 - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found. [2012/02/02 11:08:49 | 000,000,304 | ---- | C] () -- C:\ProgramData\~pKsWQr3ZHEAH5y [2012/02/02 11:08:49 | 000,000,224 | ---- | C] () -- C:\ProgramData\~pKsWQr3ZHEAH5yr [2012/02/02 11:08:34 | 000,000,336 | ---- | C] () -- C:\ProgramData\pKsWQr3ZHEAH5y :Files C:\windows\90C7D912BE2316.sys ipconfig /flushdns /c 　 :Commands [EMPTYFLASH] [REBOOT] [RESETHOSTS] [CREATERESTOREPOINT] Then click the Run Fix button at the top Let the program run unhindered. OTL may ask to reboot the machine. Please do so if asked. The report should appear in Notepad after the reboot.Copy and Paste that report in your next reply.

Hi drjc That is right. But an expert who looks at the log, can tell if the pc is really clean OK Re-Run OTL Open OTL again and click the Quick Scan button (don't check the boxes beside LOP Check or Purity this time) Post the OTL.txt log it produces in your next reply.

Hi drjc Please let me know how your pc is running and if there are any outstanding issues.