sapna_chavda

Thanks Jacktivity - But once I've got the BIOS screen up , I don't actually know what to do! I've tried to have a play around but can't find anything that relates to the USB Port. Advanced Setup - I'm going to try the download of the last link you posted and let you know how I get on. Thanks

No (at least I don't think I have!) Can you advise how I do that please?

(Not directed at you!!!) That didn't work. Still not picking up any peripheral I try. Just going back a bit - just want to make sure that you know one of two USB ports works. Thanks!

Evening Exile, Ok so I tried all the above and still no luck! The HP is model dv1145ea Thanks!

Hi Exile, Yes I'm still with you...! Went to sleep, and off to work now. Will try all of the above tonight and let you know how i get on. Thank you.

Did the above - port still not picking anything up. What next? - Post #3 likely? Cheers Exile

Hello Exile, No I'm afraid that didn't work. I'm not sure what chipset manufacturer means, but will guess you mean thie following: Intel® 8280 1DB/DBM ?? Thanks Exile.

Hello friends, Please can someone help me? I have a problem with one of my USB ports which is not working. I am operating Windows XP on a HP laptop. I've tried different peripherals but does not make a difference - it's seems it does not register the peripheral or power it. I've looked at 'Device Manager' and there is no 'exclaimation/question marks' next to the USB part. I look forward to help.... THANKS SO MUCH!!

Ok that's cool - I'll back everything up now!! LOL! I'll run the chkdsk from Windows XP - and hopefully all will remain ok! Thanks again very much for all your help Mark. Best Wishes A very pleased Sapna

Hello, OK, the above went straight over my head....LOL! BUT - good news is that what you told me to do in post #15 worked!!!!!!! YAY!!! Wow - good stuff! Thank you very much for your help. I have another small cheeky question - one the the USB ports does not work - as far as I can owrk out the drivers are updated and there is no errors. Should I do a seperate post for this?? Thank you so much again!

Nooooooo.... So, I managed to get BartPE on a disc, and I also managed to boot from BartPE and run chkdisc. This completed so then I closed down and started up laptop...I select to boot windows normally and I still get the same erroe message!!!!!!!!!!!

Duh...could have really thought of that myself!! Anyhow, have now done that and it doesn't work. When I change the Source path to that folder, it still comes up with the same error message. Would it make a difference if I uninstalled PE builder and reinstalled and tried again??

ok...thanks for clarifying! well...I managed to get the BartPE to download and do it's thing. BUT big problem, it wo't complete because I have to use the original XP disc and then when it wants to burn it keeps comng up with an error as there is not a blank in the cd drive. When i take out the original XP disc and put in a blank it won't let me burn it because it comes up with an error saying it can't find file d:\i386\setupldr.bin It's like i need the XP disc to be in and the blank disc to be in the at the same time!?!?!?! B)

Sorry, just some further clarification... As the laptop does not work, I will have to use another to download the BartPE - am I supposed to download and install on on the working machine then save to disk? (I'm a little unclear on the instructions!?!?!) Thanks.

Hello, yes it is Windows XP. I have tried again but still unsuccessful. I will try the above as recommended. Please can you advise if this will mean that I lose all data on the laptop or will it still be recoverable provided that this method will work? Thanks

Hey, Ok so the F12 works now and lets me boot from cd/dvd. Problem : it won't accept my adminstrator password. i have even tried to leave it blank. it's definately the right one!! i even tried it in lower/upper/mixed case! Is it going to be possible to get past that? Or shall I just throw it out of the window?!!

Hi there, Thanks for the further instructions...it helped... BUT...it's not working. I have put the cd-rom in and restarted (I have to press the power off button in order to turn off the laptop, and then turn back on). When it boots up, I first get the Dell screen, then I get a screen asking if I want to start Windows Normally, in Safe Mode, etc. I hit Start Normally and then I get the Windows XP screen with the little bar at the bottom that shows its loading. I've tried to hit R for recovery but nothing happens. Then the next screen I get is a blue screen with the error message. What should I do now? Thanks Sapna

Hey there, You guys are so excellent at helping me I just keep coming back for more!! I now have a laptop that is completely buggered...and am looking to you for assistance... I'm not sure what my mother has done or pressed, but everytime I turn the laptop on, all i get is a blue screen with the following error: STOP: c0000218 {Registry File Failure} The registry cannot load the hive (file): \SystemRoot\System32\Config|SONFTWARE or its log or alternate. It is corrupt, absent, or not wrtiable. I have no idea what this means...and I can't seem to get past it. Hoping to hear from someone soon with guidance on what to do (apart from through laptop out of window!) Thanking you ever so much Sapna

I'm not sure that it's the poewr adaptor, it feels very secure and I've had a good jiggle about and it doesn't cause it to go off. I don't think it's the hibernate/sleep button being hit by accident as it happens when any of us use the laptop, and I can't imagine all of our fingers are that crazy!!! The power button is quite far up the top from the keyboard so it we would know when we are actually touching that... Can you explain what you mean by the internal power supply, and what can be done to cure the problem? Many thanks!

Hello, thanks for getting back to me. Ok so I'll try answer your questions as best I can... 1) Advent 7113 (not an all that great machine me thinks!!) 2) It's been happening for a while now (months I'd say at a guess!) 3) It can happen when I'm using a few programs, or if I'm using one. Also happens if I don't have anything but IE running. 4) Laptop only running on mains power at the moment, the battery has seen better days! So to answer that question, only when plugged in! 5) Bit difficult to answer that questions as it runs only on mains power 6) Plug doesn't "wiggle", and feels secure when plugged in. Hope that helps a bit... I have started to do basic things like disk cleanup, etc, as I think the laptop is over loaded. (by the way it's my partner's mum's laptop...i have the joys of fixing it!!) I don't know how much difference this will make. Hope to hear soon Many thanks Sapna

Hi there, Not sure what is going on here... But I'll be using my laptop and then it will randomly completely switch off, no warning, no "your laptop is closing down", just goes off! Then when I press the power button to put it back on, sometimes it goes exactly to where it switched off, and sometimes boots up as though it's the first time i've switched it on for the day! It's driving me mad, as I never know when it will go off! Please please somebody help me..>!!! Thank you so much Disstressed Sapna

Thank you very much for all your help... I really appreciate it... You guys are brill and have helped me for the second time!!! thanks again!

Hi there, It's amazing the laptop boots up quicker - already notice the difference! Please find below the log: ESETSmartInstaller@High as CAB hook log: OnlineScanner.ocx - registred OK # version=6 # iexplore.exe=6.00.2900.2180 (xpsp_sp2_rtm.040803-2158) # OnlineScanner.ocx=1.0.0.6050 # api_version=3.0.2 # EOSSerial=5b28c1614648674bbd7d8fa1b6eb4a1c # end=finished # remove_checked=false # archives_checked=true # unwanted_checked=true # unsafe_checked=false # antistealth_checked=true # utc_time=2009-09-15 06:37:44 # local_time=2009-09-15 07:37:44 (+0000, GMT Daylight Time) # country="United Kingdom" # lang=1033 # osver=5.1.2600 NT Service Pack 2 # scanned=66618 # found=0 # cleaned=0 # scan_time=2347 Looks good? Thanks.

Ok...i've run the scans and both are attached. many thanks for your help!! MalwareBytes Log: Malwarebytes' Anti-Malware 1.41 Database version: 2796 Windows 5.1.2600 Service Pack 2 14/09/2009 19:17:07 mbam-log-2009-09-14 (19-17-07).txt Scan type: Quick Scan Objects scanned: 108386 Time elapsed: 9 minute(s), 17 second(s) Memory Processes Infected: 0 Memory Modules Infected: 0 Registry Keys Infected: 0 Registry Values Infected: 0 Registry Data Items Infected: 2 Folders Infected: 0 Files Infected: 0 Memory Processes Infected: (No malicious items detected) Memory Modules Infected: (No malicious items detected) Registry Keys Infected: (No malicious items detected) Registry Values Infected: (No malicious items detected) Registry Data Items Infected: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully. Folders Infected: (No malicious items detected) Files Infected: (No malicious items detected) ComboFix Log: ComboFix 09-09-14.01 - Martina Kane 14/09/2009 19:29.1.1 - NTFSx86 Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.502.159 [GMT 1:00] Running from: c:\documents and settings\Martina Kane\Desktop\Combo-Fix.exe FW: Norton Internet Worm Protection *disabled* {990F9400-4CEE-43EA-A83A-D013ADD8EA6E} . ((((((((((((((((((((((((((((((((((((((( Other Deletions ))))))))))))))))))))))))))))))))))))))))))))))))) . c:\documents and settings\Martina Kane\Application Data\WeatherDPA c:\documents and settings\Martina Kane\Application Data\WeatherDPA\Weather\WeatherStartup.xml c:\documents and settings\Martina Kane\Desktop\Download programs.url c:\documents and settings\Martina Kane\Desktop\Games.url c:\documents and settings\Martina Kane\Desktop\Translator.url c:\documents and settings\Martina Kane\Desktop\Videos.url c:\documents and settings\Martina Kane\Favorites\Download programs.url c:\documents and settings\Martina Kane\Favorites\Games.url c:\documents and settings\Martina Kane\Favorites\Translator.url c:\documents and settings\Martina Kane\Favorites\Videos.url c:\documents and settings\Martina Kane\Start Menu\Programs\Download programs.url c:\documents and settings\Martina Kane\Start Menu\Programs\Games.url c:\documents and settings\Martina Kane\Start Menu\Programs\Translator.url c:\documents and settings\Martina Kane\Start Menu\Programs\Videos.url c:\windows\Installer\1e4d6.msi C:\xcrashdump.dat . ((((((((((((((((((((((((( Files Created from 2009-08-14 to 2009-09-14 ))))))))))))))))))))))))))))))) . 2009-09-14 17:25 . 2009-09-14 17:25 -------- d-----w- c:\documents and settings\Martina Kane\Application Data\AVG8 2009-09-06 15:27 . 2009-09-06 15:30 -------- d-----w- c:\documents and settings\Martina Kane\Local Settings\Application Data\MigWiz 2009-09-06 15:21 . 2006-11-02 07:09 1419232 ----a-w- c:\windows\system32\WdfCoInstaller01005.dll 2009-09-06 15:21 . 2006-11-02 06:07 581192 ----a-w- c:\windows\system32\WinusbCoInstaller.dll 2009-09-06 15:20 . 2009-09-06 15:20 -------- d-----w- c:\program files\Microsoft 2009-09-06 11:40 . 2009-09-06 11:40 -------- d-----w- c:\documents and settings\Martina Kane\Application Data\Malwarebytes 2009-09-06 11:40 . 2009-09-10 13:54 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys 2009-09-06 11:39 . 2009-09-06 11:39 -------- d-----w- c:\documents and settings\All Users\Application Data\Malwarebytes 2009-09-06 11:39 . 2009-09-10 13:53 19160 ----a-w- c:\windows\system32\drivers\mbam.sys 2009-09-06 11:39 . 2009-09-14 18:04 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware 2009-09-06 11:14 . 2009-09-06 11:21 -------- d-----w- C:\$AVG8.VAULT$ 2009-08-15 19:54 . 2009-09-14 17:36 -------- d-----w- c:\documents and settings\All Users\Application Data\avg8 . (((((((((((((((((((((((((((((((((((((((( Find3M Report )))))))))))))))))))))))))))))))))))))))))))))))))))) . 2009-09-14 18:37 . 2008-04-13 13:52 -------- d-----w- c:\documents and settings\All Users\Application Data\Kontiki 2009-09-14 17:21 . 2006-05-23 10:57 -------- d-----w- c:\program files\Common Files\Symantec Shared 2009-09-14 17:21 . 2006-05-23 10:57 -------- d-----w- c:\documents and settings\All Users\Application Data\Symantec 2009-09-14 17:21 . 2006-05-23 10:57 -------- d-----w- c:\program files\Symantec 2009-09-14 16:47 . 2008-04-21 22:52 -------- d-----w- c:\documents and settings\All Users\Application Data\Google Updater 2009-09-13 07:16 . 2008-02-25 17:24 -------- d-----w- c:\program files\Lx_cats 2009-09-06 15:29 . 2009-09-06 15:29 0 ---ha-w- c:\windows\system32\drivers\MsftWdf_Kernel_01005_Coinstaller_Critical.Wdf 2009-08-05 09:11 . 2006-05-23 06:26 204800 ----a-w- c:\windows\system32\mswebdvd.dll 2009-07-17 18:55 . 2006-05-23 06:25 58880 ----a-w- c:\windows\system32\atl.dll 2009-07-13 22:43 . 2006-05-23 06:26 286208 ----a-w- c:\windows\system32\wmpdxm.dll 2009-06-26 15:59 . 2006-05-23 06:26 668160 ----a-w- c:\windows\system32\wininet.dll 2009-06-26 15:59 . 2006-05-23 06:26 81920 ----a-w- c:\windows\system32\ieencode.dll 2009-06-25 08:17 . 2006-05-23 06:26 59392 ----a-w- c:\windows\system32\wdigest.dll 2009-06-25 08:17 . 2006-05-23 06:26 56320 ----a-w- c:\windows\system32\secur32.dll 2009-06-25 08:17 . 2006-05-23 06:26 168448 ----a-w- c:\windows\system32\schannel.dll 2009-06-25 08:17 . 2006-05-23 06:26 136192 ----a-w- c:\windows\system32\msv1_0.dll 2009-06-25 08:17 . 2006-05-23 06:26 729600 ----a-w- c:\windows\system32\lsasrv.dll 2009-06-25 08:17 . 2006-05-23 06:26 301568 ----a-w- c:\windows\system32\kerberos.dll 2009-06-22 11:35 . 2006-05-23 06:26 92544 ----a-w- c:\windows\system32\drivers\ksecdd.sys . ((((((((((((((((((((((((((((((((((((( Reg Loading Points )))))))))))))))))))))))))))))))))))))))))))))))))) . . *Note* empty entries & legit default entries are not shown REGEDIT4 [HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run] "TOSCDSPD"="c:\program files\TOSHIBA\TOSCDSPD\toscdspd.exe" [2005-04-11 65536] "swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2007-07-02 68856] "kdx"="c:\program files\Kontiki\KHost.exe" [2008-02-27 1032376] "ares"="c:\program files\Ares\Ares.exe" [2008-02-20 963072] "MsnMsgr"="c:\program files\Windows Live\Messenger\MsnMsgr.Exe" [2007-10-18 5724184] [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run] "igfxtray"="c:\windows\system32\igfxtray.exe" [2006-02-07 94208] "igfxhkcmd"="c:\windows\system32\hkcmd.exe" [2006-02-07 77824] "igfxpers"="c:\windows\system32\igfxpers.exe" [2006-02-07 118784] "Apoint"="c:\program files\Apoint2K\Apoint.exe" [2004-03-24 196608] "PadTouch"="c:\program files\TOSHIBA\Touch and Launch\PadExe.exe" [2005-12-21 1077330] "CeEKEY"="c:\program files\TOSHIBA\E-KEY\CeEKey.exe" [2006-04-12 638976] "HWSetup"="c:\program files\TOSHIBA\TOSHIBA Applet\HWSetup.exe" [2004-05-01 28672] "SVPWUTIL"="c:\program files\Toshiba\Windows Utilities\SVPWUTIL.exe" [2004-05-01 65536] "TPNF"="c:\program files\TOSHIBA\TouchPad\TPTray.exe" [2006-04-04 53248] "SmoothView"="c:\program files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe" [2005-05-12 118784] "Tvs"="c:\program files\TOSHIBA\Tvs\TvsTray.exe" [2006-02-02 73728] "DDWMon"="c:\program files\TOSHIBA\TOSHIBA Direct Disc Writer\\ddwmon.exe" [2006-04-28 262144] "IntelZeroConfig"="c:\program files\Intel\Wireless\bin\ZCfgSvc.exe" [2005-12-05 667718] "IntelWireless"="c:\program files\Intel\Wireless\Bin\ifrmewrk.exe" [2005-11-28 602182] "HP Software Update"="c:\program files\HP\HP Software Update\HPWuSchd2.exe" [2007-05-08 54840] "SunJavaUpdateSched"="c:\program files\Java\jre1.6.0_05\bin\jusched.exe" [2008-02-22 144784] "LXCECATS"="c:\windows\System32\spool\DRIVERS\W32X86\3\LXCEtime.dll" [2005-07-20 73728] "lxcemon.exe"="c:\program files\Lexmark 4300 Series\lxcemon.exe" [2005-08-02 192512] "EzPrint"="c:\program files\Lexmark 4300 Series\ezprint.exe" [2005-07-26 94208] "FaxCenterServer"="c:\program files\Lexmark Fax Solutions\fm3032.exe" [2005-07-12 299008] "Symantec PIF AlertEng"="c:\program files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" [2008-01-29 583048] "QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2008-09-06 413696] "iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2008-10-01 289576] "Malwarebytes Anti-Malware (reboot)"="c:\program files\Malwarebytes' Anti-Malware\mbam.exe" [2009-09-10 1312080] "RTHDCPL"="RTHDCPL.EXE" - c:\windows\RTHDCPL.exe [2006-04-17 16143872] "TPSMain"="TPSMain.exe" - c:\windows\system32\TPSMain.exe [2005-08-11 266240] "Zooming"="ZoomingHook.exe" - c:\windows\system32\ZoomingHook.exe [2005-06-06 24576] "TCtryIOHook"="TCtrlIOHook.exe" - c:\windows\system32\TCtrlIOHook.exe [2006-01-03 28672] "TFncKy"="TFncKy.exe" [bU] "NDSTray.exe"="NDSTray.exe" [bU] "AGRSMMSG"="AGRSMMSG.exe" - c:\windows\agrsmmsg.exe [2006-03-18 89541] "CFSServ.exe"="CFSServ.exe" [bU] [HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Run] "CTFMON.EXE"="c:\windows\system32\CTFMON.EXE" [2004-08-04 15360] c:\documents and settings\All Users\Start Menu\Programs\Startup\ HP Digital Imaging Monitor.lnk - c:\program files\HP\Digital Imaging\bin\hpqtra08.exe [2006-2-19 288472] HP Photosmart Premier Fast Start.lnk - c:\program files\HP\Digital Imaging\bin\hpqthb08.exe [2006-2-10 73728] Microsoft Office.lnk - c:\program files\Microsoft Office\Office10\OSA.EXE [2001-2-13 83360] NETGEAR WG111v2 Smart Wizard.lnk - c:\program files\NETGEAR\WG111v2\WG111v2.exe [2008-8-30 1261568] [HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall] "DisableMonitoring"=dword:00000001 [HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List] "%windir%\\system32\\sessmgr.exe"= "c:\\WINDOWS\\system32\\lxcecoms.exe"= "c:\\Program Files\\TOSHIBA\\ConfigFree\\CFXFER.exe"= "c:\\Program Files\\Ares\\Ares.exe"= [HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\GloballyOpenPorts\List] "135:TCP"= 135:TCP:TCP Port 135 R2 tdudf;TOSHIBA UDF File System Driver;c:\windows\system32\drivers\tdudf.sys [18/04/2006 15:12 98816] S3 DNINDIS5;DNINDIS5 NDIS Protocol Driver;c:\windows\system32\DNINDIS5.sys [07/10/2007 10:57 17149] S3 RTLWUSB;NETGEAR WG111v2 54Mbps Wireless USB 2.0 Adapter NT Driver;c:\windows\system32\drivers\wg111v2.sys [30/08/2008 12:14 194304] . Contents of the 'Scheduled Tasks' folder 2009-09-14 c:\windows\Tasks\Google Software Updater.job - c:\program files\Google\Common\Google Updater\GoogleUpdaterService.exe [2007-02-17 15:39] . . ------- Supplementary Scan ------- . uSearch Page = hxxp://www.google.com uSearch Bar = hxxp://www.google.com/ie uInternet Settings,ProxyOverride = *.local uSearchURL,(Default) = hxxp://www.google.com/search?q=%s IE: &Windows Live Search - c:\program files\Windows Live Toolbar\msntb.dll/search.htm IE: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\Office10\EXCEL.EXE/3000 . - - - - ORPHANS REMOVED - - - - Toolbar-{CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file) WebBrowser-{CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file) Notify-avgrsstarter - avgrsstx.dll Notify-WgaLogon - (no file) AddRemove-Power Saver - c:\windows\IsUninst.exe -fc:\program files\TOSHIBA\Power Saver\Uninst.isu ************************************************************************** catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net Rootkit scan 2009-09-14 19:38 Windows 5.1.2600 Service Pack 2 NTFS scanning hidden processes ... scanning hidden autostart entries ... HKLM\Software\Microsoft\Windows\CurrentVersion\Run LXCECATS = rundll32 c:\windows\System32\spool\DRIVERS\W32X86\3\LXCEtime.dll,_RunDLLEntry@16??????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? scanning hidden files ... ************************************************************************** . --------------------- LOCKED REGISTRY KEYS --------------------- [HKEY_USERS\S-1-5-21-356527333-3197801718-3462220319-1006\Software\SecuROM\!CAUTION! NEVER A OR CHANGE ANY KEY*] "??"=hex:57,02,99,a7,75,58,17,9d,5d,16,86,04,2e,25,ab,13,7d,34,4d,32,9e,b3,eb, 33,a2,1d,20,6d,54,64,72,34,14,d6,95,b6,44,8f,c3,0a,e5,ba,9c,4e,0f,f5,97,8c,\ "??"=hex:5d,2e,bc,00,9b,07,bc,9c,34,34,87,88,c9,ab,ca,0d . --------------------- DLLs Loaded Under Running Processes --------------------- - - - - - - - > 'winlogon.exe'(496) c:\windows\system32\RtlGina2.dll . Completion time: 2009-09-14 19:41 ComboFix-quarantined-files.txt 2009-09-14 18:40 Pre-Run: 15,456,034,816 bytes free Post-Run: 16,034,762,752 bytes free WindowsXP-KB310994-SP2-Home-BootDisk-ENU.exe [boot loader] timeout=2 default=multi(0)disk(0)rdisk(0)partition(1)\WINDOWS [operating systems] c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Home Edition" /noexecute=optin /fastdetect 178 --- E O F --- 2009-09-13 07:26

sorry, another question...I've re-read above, and understand to run ComboFix too. can you please clarify if i by a new hijackthis log", you mean i should start a new thread or just carry on here?? Many thanks!