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Call_me_Metal

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Everything posted by Call_me_Metal

  1. Game of Thrones: Season 4 Is there anything else worth even watching on t.v....
  2. Hello Dusharm28, Sorry to hear you are having trouble getting in contact with sales. If you could send me your contact information, including location, in a private message I can relay that to an appropriate sales manager.
  3. A man flying in a hot air balloon suddenly realizes he’s lost. He reduces height and spots a man down below. He lowers the balloon further and shouts to get directions, "Excuse me, can you tell me where I am?" The man below says: "Yes. You're in a hot air balloon, hovering 30 feet above this field." "You must work in Information Technology," says the balloonist. "I do" replies the man. "How did you know?" "Well," says the balloonist, "everything you have told me is technically correct, but It's of no use to anyone." The man below replies, "You must work in management." "I do," replies the balloonist, "But how'd you know?"* "Well", says the man, "you don’t know where you are or where you’re going, but you expect me to be able to help. You’re in the same position you were before we met, but now it’s my fault."
  4. Was skeptical until after the punchline, well done sir.
  5. Welcome to the forums! It's great to hear you like our software so much. When it comes to a job at Malwarebytes there are many opportunities for many disciplines. Find what you are passionate about, work hard, and don't be afraid to fail.
  6. I see that you have opened a support ticket for the same issue. I will be responding to that ticket shortly. Please look for my email.
  7. Alright. There is a file, the Sccomm log, that the client software creates. This file shows the communication between the server and client. I would like to look at it. It may help us to determine what kind of communication issues you are facing. It is important to note that this file can contain network addresses and mac addresses. I would recommend that we take this to a private support ticket, as this content is generally considered to be confidential. Please send me a private message including your contact email. I will then open the ticket and send instructions on pulling this log.
  8. Let's try a different kind of test. From the policy pane within the management console you have the option to generate a installation package. Please create one as an exe out whichever policy you would like. Then try manually installing this onto the laptop. We are looking for two things here. First, whether or not the client software can be installed on the system. Second, is if the client software will register to the server. If you are able to install, please check the management server to see if the laptop shows up in the client list on the client pane. Please let me know the results.
  9. Alright let's look at the settings on the Laptop. Please ensure the following settings are in place then attempt a push. - NetBIOS is enabled - File sharing is enabled - Network discovery is enabled If this push fails please check the communication to the server from the laptop using the following methods. - Ping test from Client to Server - Telnet from Client to Server over port 18457
  10. The Laptops you are trying to push to, are they members of the same domain as the server you are pushing from? Or are they different domains?
  11. I know that SEP has a firewall. Do you have this enabled? If you do could you try temporarily disabling it and trying to push?
  12. Hello Pyzro, To preface, this may require us to pull some logs. These logs could potentially contain private information you may not want shared on a public forum. If this kind of information is required we can move this over to a private support ticket. So let us start with, when performing the push install did you use the "Enable WMI" option? If you did not please try using this option.
  13. Hello Jphelan, Please check your Privates Messages I'll be contacting you directly through there.
  14. When the client is highlighted in red it is indicating that a threat was detected. All you should need to do is perform another scan to make that go away. You can right click the client and force a quick scan.
  15. In my testing I have not seen any conflicts between Malwarebytes Anti-Malware and Comodo. They should function together without issue.
  16. What you will want to do is select your new default policy. Then click the button at the top of the policy pane called Deployment. This will launch the Policy Deployment Wizard. Here you can setup which clients get what policies during deployment. On the third page of the wizard you will be able to Enable or Disabled the "Apply to new Client Computer" option. Enable it for your new default. You can then go through the same wizard with the old default client and Disable that option.
  17. The normal way that the scan command works is to send out a blanket statement to any machine within the IP range. Any devices that responds shows up in the detection list. If you use the Serial Client IP Detection the scan waits at each IP for communication. So it takes longer to complete but often returns better results. I hope that answers your question. Please let me know if you would like further details.
  18. This is a simple remedy. All you need to do is edit the scheduled scan and select the setting "Perform Scheduled Scan Silently From System Account". Here is a quick screenshot of the setting. This can also be accomplished through CLI commands, if you would like to know how please let me know.
  19. Acid Jazz Rarities Mr Jeckle by Max Beesley's Hi Vibes
  20. If you have yet to resolve this issue I would recommend creating a request for our business email support. We will want to collect some logs from your server and clients which may contain confidential information that you probably don't want to be public. Our email support is secure and offers prioritized service for business customers. You can submit a request for email support by using the form on the link below. http://www.malwarebytes.org/contact_corporate/
  21. We do have a clean removal tool, which can be downloaded from the link below. http://downloads.malwarebytes.org/file/mbam_clean With this exe you can use /silent or you could use /silentnoreboot. Then you could use a deployment tool to remove all those pro installations. The computers will require a reboot but this will most likely speed up the process for you.
  22. That is an interesting issue. The best course of action would be for you to submit a ticket into our email system. We are going to need logs that may be of a sensitive nature. Our ticket system is secure and not public. Please go to the link below and fill out the web form as best you can and once the ticket shows up in our system I will assist you further. http://www.malwarebytes.org/contact_corporate/
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