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About Call_me_Metal

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  • Birthday July 16

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  • Location
    Malwarebytes HQ
  • Interests
    Being Awesome?

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  1. Game of Thrones: Season 4 Is there anything else worth even watching on t.v....
  2. Hello Dusharm28, Sorry to hear you are having trouble getting in contact with sales. If you could send me your contact information, including location, in a private message I can relay that to an appropriate sales manager.
  3. A man flying in a hot air balloon suddenly realizes he’s lost. He reduces height and spots a man down below. He lowers the balloon further and shouts to get directions, "Excuse me, can you tell me where I am?" The man below says: "Yes. You're in a hot air balloon, hovering 30 feet above this field." "You must work in Information Technology," says the balloonist. "I do" replies the man. "How did you know?" "Well," says the balloonist, "everything you have told me is technically correct, but It's of no use to anyone." The man below replies, "You must work in management." "I do," replies th
  4. Was skeptical until after the punchline, well done sir.
  5. Welcome to the forums! It's great to hear you like our software so much. When it comes to a job at Malwarebytes there are many opportunities for many disciplines. Find what you are passionate about, work hard, and don't be afraid to fail.
  6. I see that you have opened a support ticket for the same issue. I will be responding to that ticket shortly. Please look for my email.
  7. Alright. There is a file, the Sccomm log, that the client software creates. This file shows the communication between the server and client. I would like to look at it. It may help us to determine what kind of communication issues you are facing. It is important to note that this file can contain network addresses and mac addresses. I would recommend that we take this to a private support ticket, as this content is generally considered to be confidential. Please send me a private message including your contact email. I will then open the ticket and send instructions on pulling this log.
  8. Let's try a different kind of test. From the policy pane within the management console you have the option to generate a installation package. Please create one as an exe out whichever policy you would like. Then try manually installing this onto the laptop. We are looking for two things here. First, whether or not the client software can be installed on the system. Second, is if the client software will register to the server. If you are able to install, please check the management server to see if the laptop shows up in the client list on the client pane. Please let me know the results.
  9. Alright let's look at the settings on the Laptop. Please ensure the following settings are in place then attempt a push. - NetBIOS is enabled - File sharing is enabled - Network discovery is enabled If this push fails please check the communication to the server from the laptop using the following methods. - Ping test from Client to Server - Telnet from Client to Server over port 18457
  10. The Laptops you are trying to push to, are they members of the same domain as the server you are pushing from? Or are they different domains?
  11. I know that SEP has a firewall. Do you have this enabled? If you do could you try temporarily disabling it and trying to push?
  12. Hello Pyzro, To preface, this may require us to pull some logs. These logs could potentially contain private information you may not want shared on a public forum. If this kind of information is required we can move this over to a private support ticket. So let us start with, when performing the push install did you use the "Enable WMI" option? If you did not please try using this option.
  13. Hello Jphelan, Please check your Privates Messages I'll be contacting you directly through there.
  14. When the client is highlighted in red it is indicating that a threat was detected. All you should need to do is perform another scan to make that go away. You can right click the client and force a quick scan.
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