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dbreeze

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  1. As to the AV situation, that is my error. If ESET is working for you keep it until the license expires and then move to Avast. If you really like Avast (it is a good AV with some neat extras) then remove ESET and use Avast. The Free version of Avast is very nice and will do a good job of protecting you. Anything else, my friend?
  2. All right!! Your logs are clean and you're good to go now!! :lol: We've got some final steps left to do to clean up our tools and get your system in good running condition and then you are on your way. I must say though, even though we met through less than ideal circumstances, it has been really great to work with you. Just run through the steps from the Cleanup of Tools to the Program Update Checker. That's it. Thanks. Clean up of Malware Removal Tools Now that we are through using these tools, let's clean them off your system so that should you ever need to have malware removed again (we hope not) fresh, updated copies will be downloaded. Download Delfix from here or here to your desktop and double click it to start the program Ensure Remove disinfection tools is ticked Also tick: Activate UAC Create registry backup Purge system restore Reset system settings Click Run The program will run for a few moments and then notepad will open with a log. Please paste the log in your next reply. You can delete any log files left on your desktop as these are no longer needed. You are now done! :D Now some information on programs to help keep you safe: Along with Malwarebytes Antimalware, use the following as a base level security: First, an Antivirus program. You NEED one; free is just as good as paid-for as long as you keep them updated. ONLY use one at a time as having more than that will cause system problems. Here are some free ones to check out: Microsoft Security Essentials Avast! Free Antivirus Next, a firewall is a must have now-a-days. The built in firewall in Windows 7 is fine (just make sure it is turned on (Start > Control Panel > Windows Firewall)). Or, if you like, you could choose one of the free ones listed here: Zone Alarm Free Firewall - installer includes foistware so read the options very carefully === options ==== Unchecky is a small service that runs in the background to help keep those "extra toolbars" and tag along search engines from automatically installing. By automatically directing you to a custom install with all the options unchecked, only what you manually choose and confirm gets installed. CryptoPrevent is a free program that prevents CryptoLocker / ransomware from infecting your PC by locking down the OS so the malware can not get a grip on your system. You can read the details about this program here. Lastly, if you use Firefox as your main web browser, consider adding the NoScript and AdBlockPlus add-ons to the browser to block scripting hijacks and remove unwanted ads from the pages you view. You may also find some information and tips at this thread: How did I get infected in the first place? and COMPUTER SECURITY - a short quide to staying safer online _____________________________________________________________________ Please come back and paste the DelFix.txt log when you can. After that, if you have no more questions, you are good to go. Surf safe, my friend!!
  3. This is cool news!!! Let's check with one final adware scanner and make sure all is removed: AdwCleaner by Xplode Download AdwCleaner from here or from here. Save the file to the desktop. NOTE: If you are using IE 8 or above you may get a warning that stops the program from downloading. Just click on the warning and allow the download to complete. Close all open windows and browsers. Vista/7/8 users: Right click the AdwCleaner icon on the desktop, click Run as administrator and accept the UAC prompt to run AdwCleaner. You will see the following console: Click the Scan button and wait for the scan to finish. After the Scan has finished the window may or may not show what it found and above, in the progress bar, you will see: Waiting for action. Please uncheck elements you don't want to remove. Click the Clean button. Everything checked will be deleted. When the program has finished cleaning a report appears. Once done, the program may ask to reboot the system; please allow this to happen to finish cleaning. On reboot a log will be produced please copy / paste that in your next reply. This report is also saved to C:\AdwCleaner\AdwCleaner[C#].txt Optional: NOTE: If you see AVG Secure Search being targeted for deletion, Here's Why and Here. You can always Reinstall it.
  4. FIRST >>>> Please go to START (Windows Orb) >> Control Panel >> Uninstall a Program or Programs and Features and remove the following (if listed): Driver Support Norton Security To do so, left clicking on the name once and then click Uninstall/Change at the bar above the list window. Follow the prompts of the uninstaller BUT please read carefully any questions it asks before answering; some uninstallers will try and deceive you into keeping the software. SECOND >>>> Download the attached fixlist.txt file and save it to the Desktop. NOTE. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system Run FRST64 by double clicking on the FRST64.exe file. The User Account Control may open up; if it does, select Yes to continue to let FRST open and load. The tool will check for an updated version of itself every time it loads; please allow it to do this and the program will either inform you it is downloading an updated copy (and to wait until it is safe to continue) or show that it is ready to use (meaning there is no update found) and you can continue on. Press the Fix button just once and wait. The tool will create a restore point, process the script and ask for a restart of your system. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished FRST will generate a log on the Desktop (Fixlog.txt). Please post the log in your next reply. How did the uninstalls go? If you have trouble with Norton, let me know and I can see that you get a link to the Uninstall Tool. How is your system running now? Fixlist.txt
  5. Hello Famas. Please follow the steps in this post and attach the three scan logs (you already have a topic here so no need to do that step). You also need to follow this thread so you can be notified of responses to your issue.
  6. Hello and Before we proceed further, please read all of the following instructions carefully. If there is anything that you do not understand kindly ask before proceeding. If needed please print out these instructions. Please do not post logs using CODE, QUOTE, or FONT tags. Just attach them as plain text by selecting them in the dialog at the bottom of the editor box. Please enable your system to show hidden files: How to see hidden files in Windows Make sure you're subscribed to this topic: Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly Removing malware can be unpredictable...It is unlikely but things can go very wrong! Please make sure you Backup all files that cannot be replaced if something were to happen. You can copy them to a CD/DVD, external drive or a pen drive Please don't run any other scans, download, install or uninstall any programs unless requested by me while I'm working with you. The removal of malware is not instantaneous, please be patient. Often we are also on a different Time Zone. Perform everything in the correct order. Sometimes one step requires the previous one. If you have any problems while following my instructions, Stop there and tell me the exact nature of the issue. When we are done, I'll give you instructions on how to cleanup all the tools and logs Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that. Your topic will be closed if you haven't replied within 3 days (If I have not responded within 24 hours, please send me a Private Message as a reminder) FIRST >>>> Download Malwarebytes' Anti-Malware and save it to your Desktop. If you already got Malwarebytes' Anti-Malware installed on your computer, please skip the install and just run the program with the latest definitions. Install the program, eventually using these instructions. Start Malwarebytes' Anti-Malware. On the Dashboard tab, click the Update Now button, to update the definitions to the latest version. Then click the Scan tab. Select Custom Scan and click the Start Scan button. In the window that appears, check the box next to Scan for Rootkits. Also, select all drives, except for CD/DVD-drives. After you have done this, click Start Scan. Follow the instructions given by Malwarebytes' Anti-Malware. If any items were found during the scan process, Malwarebytes' Anti-Malware will ask you what you want to do with those items. Please quarantine all items. It's possible the program asks you for permission to restart the computer. If so, please allow MBAM to do so immediately. Save the logfile in txt-format and copy/paste it in your next reply. Note: If you can't find the logfile, look at the "History" tab. Select the most recent logfile (you can see the creation date in the log's title). SECOND >>>> AdwCleaner by Xplode Download AdwCleaner from here or from here. Save the file to the desktop. NOTE: If you are using IE 8 or above you may get a warning that stops the program from downloading. Just click on the warning and allow the download to complete. Close all open windows and browsers. Vista/7/8 users: Right click the AdwCleaner icon on the desktop, click Run as administrator and accept the UAC prompt to run AdwCleaner. You will see the following console: You will see the following console: Click the Scan button and wait for the scan to finish. After the Scan has finished the window may or may not show what it found and above, in the progress bar, you will see: Pending. Please uncheck elements you don't want to remove. Click the Clean button. Everything checked will be deleted. When the program has finished cleaning a report appears. Once done it may ask to reboot (depending on what it found to remove): please allow this On reboot a log will be produced please attach that in your next reply. This report is also saved to C:\AdwCleaner\AdwCleaner[C#].txt LAST >>>> Please download the Farbar Recovery Scan Tool and save it to your desktop. Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run it. When the tool opens click Yes to disclaimer. Press the Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply. The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well. Any questions at this point?
  7. I'll leave this thread open and you can just post the logs here. Thanks for letting me know what's going on. Good luck.
  8. Hello and If you've not already done so please start here and post back the 2 log files FRST.txt and Addition.txt P2P/Piracy Warning: Before we proceed further, please read all of the following instructions carefully. If there is anything that you do not understand kindly ask before proceeding. If needed please print out these instructions. Please do not post logs using CODE, QUOTE, or FONT tags. Just paste them as direct text. If the log is too large then you can use attachments by clicking on the More Reply Options button. Please enable your system to show hidden files: How to see hidden files in Windows Make sure you're subscribed to this topic: Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly Removing malware can be unpredictable...It is unlikely but things can go very wrong! Please make sure you Backup all files that cannot be replaced if something were to happen. You can copy them to a CD/DVD, external drive or a pen drive Please don't run any other scans, download, install or uninstall any programs unless requested by me while I'm working with you. The removal of malware is not instantaneous, please be patient. Often we are also on a different Time Zone. Perform everything in the correct order. Sometimes one step requires the previous one. If you have any problems while following my instructions, Stop there and tell me the exact nature of the issue. When we are done, I'll give you instructions on how to cleanup all the tools and logs Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that. Your topic will be closed if you haven't replied within 3 days (If I have not responded within 24 hours, please send me a Private Message as a reminder) NEXT >>>> Download Malwarebytes' Anti-Malware and save it to your Desktop. If you already got Malwarebytes' Anti-Malware installed on your computer, please skip this and go to Start Malwarebytes' Anti-Malware. Install the program, eventually using these instructions. Start Malwarebytes' Anti-Malware. On the Dashboard tab, click the Update Now button, to update the definitions to the latest version. Then click the Scan tab. Select Custom Scan and click the Start Scan button. In the window that appears, check the box next to Scan for Rootkits. Also, select all drives, except for CD/DVD-drives. After you have done this, click Start Scan. Follow the instructions given by Malwarebytes' Anti-Malware. If any items were found during the scan process, Malwarebytes' Anti-Malware will ask you what you want to do with those items. Please quarantine all items. It's possible the program asks you for permission to restart the computer. If so, please allow MBAM to do so immediately. Save the logfile in txt-format and copy/paste it in your next reply. Note: If you can't find the logfile, look at the "History" tab. Select the most recent scan logfile (you can see the creation date in the log's title).
  9. FIRST >>>> Open notepad by pressing the Windows Key + R key, typing notepad in the Run box and pressing Enter. Please copy the contents of the quote box below. To do this highlight the contents of the box and right click on it and select copy. Paste this into the open notepad. Save it to your desktop as fixlist.txt NOTE. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system Start FRST that is on the desktop by right clicking on file and selecting "Run as Administrator..." and press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished FRST will generate a log on the Desktop (Fixlog.txt). Please post it to your reply. SECOND >>>> Junkware Removal Tool Please download JRT from here to your desktop. Note: Temporarily disable/shut down your protection software now to avoid potential conflicts, how to do so can be read here. Double click the JRT.exe file to run the application. The application will open an Command Prompt window and run from there (this is normal for this program, so not to be alarmed). When it is asked, press any key to allow the program to continue / run. This will create a log on the desktop; please copy and paste the JRT.txt log text in your next post. Note: After the log file is created, please enable your protection software / reboot your system and verify your protection software is enabled. LAST >>>> AdwCleaner by Xplode Download AdwCleaner from here or from here. Save the file to the desktop. NOTE: If you are using IE 8 or above you may get a warning that stops the program from downloading. Just click on the warning and allow the download to complete. (You don't have to download but please make sure the version you have is the latest.) Close all open windows and browsers. [ul] Vista/7/8 users: Right click the AdwCleaner icon on the desktop, click Run as administrator and accept the UAC prompt to run AdwCleaner. You will see the following console: Click the Scan button and wait for the scan to finish. After the Scan has finished the window may or may not show what it found and above, in the progress bar, you will see: Waiting for action. Please uncheck elements you don't want to remove. Click the Clean button. Everything checked will be deleted. When the program has finished cleaning a report appears. Once done it will ask to reboot, allow this On reboot a log will be produced please copy / paste that in your next reply. This report is also saved to C:\AdwCleaner\AdwCleaner[C#].txt [/ul] Optional: NOTE: If you see AVG Secure Search being targeted for deletion, Here's Why and Here. You can always Reinstall it.
  10. Hello and If you've not already done so please start here and post back the 2 log files FRST.txt and Addition.txt P2P/Piracy Warning: Before we proceed further, please read all of the following instructions carefully. If there is anything that you do not understand kindly ask before proceeding. If needed please print out these instructions. Please do not post logs using CODE, QUOTE, or FONT tags. Just paste them as direct text. If the log is too large then you can use attachments by clicking on the More Reply Options button. Please enable your system to show hidden files: How to see hidden files in Windows Make sure you're subscribed to this topic: Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly Removing malware can be unpredictable...It is unlikely but things can go very wrong! Please make sure you Backup all files that cannot be replaced if something were to happen. You can copy them to a CD/DVD, external drive or a pen drive Please don't run any other scans, download, install or uninstall any programs unless requested by me while I'm working with you. The removal of malware is not instantaneous, please be patient. Often we are also on a different Time Zone. Perform everything in the correct order. Sometimes one step requires the previous one. If you have any problems while following my instructions, Stop there and tell me the exact nature of the issue. When we are done, I'll give you instructions on how to cleanup all the tools and logs Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that. Your topic will be closed if you haven't replied within 3 days (If I have not responded within 24 hours, please send me a Private Message as a reminder) Please download the Farbar Recovery Scan Tool and save it to your desktop. Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run it. When the tool opens click Yes to disclaimer. Press the Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply. The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.
  11. All right!! Your logs are clean and you're good to go now!! :lol: We've got some final steps left to do to clean up our tools and get your system in good running condition and then you are on your way. I must say though, even though we met through less than ideal circumstances, it has been really great to work with you. Just run through the steps from the Cleanup of Tools to the Program Update Checker. That's it. Thanks. Clean up of Malware Removal Tools Now that we are through using these tools, let's clean them off your system so that should you ever need to have malware removed again (we hope not) fresh, updated copies will be downloaded. Download Delfix from here or here to your desktop and double click it to start the program Ensure Remove disinfection tools is ticked Also tick: Activate UAC Create registry backup Purge system restore Reset system settings Click Run The program will run for a few moments and then notepad will open with a log. Please paste the log in your next reply. You can delete any log files left on your desktop as these are no longer needed. Keep Windows Updated Microsoft issues updates to Windows to close vulnerabilities as they are discovered. Staying updated helps protect your system from current exploits. Click Start and then click Control Panel. Click on the View by: in the upper right corner and select Large Icons (you can change this back later if you like). Scroll down and click on Windows Update. Click on Change settings. Under Important Updates, click on Install updates automatically (recommended). Select (click on) the other options on this page. Select a day and time to have windows install the updates. Click on Ok to change the settings. If you want to change the view of the Control Panel display, click on the View by: in the upper right hand corner and select an option you prefer. Keep other Important Programs Updated Along with keeping Windows updated, it is a good idea to keep important programs updated. Java and Adobe Reader both need to be kept updated to the latest versions; malware writers utilize exploits in the unpatched versions to their advantages. Java Most security experts and the US CERT (part of the US Homeland Security) now recommend that users uninstall Java from their systems; if you don't have any programs that need Java on your system, you are safe to do this. You can read some of the articles on this here and here. I strongly suggest you uninstall Java unless you need it run certain software; in that case I would recommend that you disable or unplug Java from your web browsers and only enable it when you need it. To disable / unplug Java in your browsers: How to disable Java in your web browser How to unplug Java from the browser To uninstall Java (on Win7): Click Start and then click Control Panel. If you need to, click View by: and select either Large Icons or Small Icons. Click on Programs and Features. Scroll down until you find Java and click on it to select that program. (Older versions of Java may appear in the program list as J2SE, Java 2, Java SE or Java Runtime Environment.) Click Uninstall. If more than one version of Java shows in your program list, you should repeat the selection and uninstall until all of them are removed. To check for the latest version of Java and installation steps: Go to java.com and click on Do I have Java?. On the next page, click on Verify Java Version. If you get a security pop up entitled "Do you want to run this application?" with the Name: Java Detection and Publisher: Oracle America, Inc., click Run. Follow the recommendations (if any) on the results screen. If there is a new version (or none at all on your system), there will be a button on the page showing Agree and Start Free Download. Click on it to update or install Java. The site will start a download of jxpiinstall.exe. Save the file to your desktop. When the download is finished, close your browser. Right click on the jxpiinstall.exe and select Run as Administrator. On the opening window, check Change destination folder and then click Install>. The program will now download the rest of the files needed to install Java. On the Destination Folder window, click Next>. On the next window, the install will present you the option of adding additional software (this is known as Foistware). Uncheck the Set and keep Ask as my default search provider. Uncheck the Install the Ask Toolbar. Click Next> to finish the install. When the installation is finished, you will be taken to a web page that will check to see if Java is working properly. Adobe Reader Adobe Reader is the second most targeted (by malware) common software. If all you ever do with Adobe Reader is view PDF files, then please consider replacing it with a lighter, free PDF reader that is not exploitable. One that I recommend is Sumatra PDF. To update Adobe Reader: Launch your Adobe Reader. Click Help and then click on About Adobe Reader from the menu list. If the version is 11.0.10 then you are up to date. If it is less than this and you are keeping Adobe Reader, you should update to the latest version. The best place to get Adobe Reader is from Adobe (click on Adobe to go there now). Click on Download in the menu bar on top of the Adobe web page. Click on Adobe Reader in the list on the right hand side of the page. On the next page, click on the check mark (to turn it off) beside the option to include the McAfee scanner in the download and install. Make sure the check is NOT marked (this is another example of Foistware). Click the Install Now button and follow the directions on next page. If you are prompted to Save the installer file, choose to save it to your desktop. Once it is saved, right click on the file and select Run as Administrator. When the installation is finished, you can delete the installer file on your desktop. Consider a program that will check for out-of-date programs on your system Some programs don't have update checks built in or make you run the application to start the check for updates process. An easier way to stay on top of the current versions of your installed programs is to use a version checking program like Heimdal Free from Heimdal Security (you can get the software from here and read more about it on the same page). You are now done! :D Now some information on programs to help keep you safe: Along with Malwarebytes Antimalware, use the following as a base level security: First, an Antivirus program. You NEED one; free is just as good as paid-for as long as you keep them updated. ONLY use one at a time as having more than that will cause system problems. Here are some free ones to check out: Microsoft Security Essentials Avast! Free Antivirus Next, a firewall is a must have now-a-days. The built in firewall in Windows 7 is fine (just make sure it is turned on (Start > Control Panel > Windows Firewall)). Or, if you like, you could choose one of the free ones listed here: Emsisoft Online Armor - installs as trialware which converts to freeware in 30 days Zone Alarm Free Firewall - installer includes foistware so read the options very carefully === options ==== Unchecky is a small service that runs in the background to help keep those "extra toolbars" and tag along search engines from automatically installing. By automatically directing you to a custom install with all the options unchecked, only what you manually choose and confirm gets installed. CryptoPrevent is a free program that prevents CryptoLocker / ransomware from infecting your PC by locking down the OS so the malware can not get a grip on your system. You can read the details about this program here. Lastly, if you use Firefox as your main web browser, consider adding the NoScript and AdBlockPlus add-ons to the browser to block scripting hijacks and remove unwanted ads from the pages you view. You may also find some information and tips at this thread: How did I get infected in the first place? and COMPUTER SECURITY - a short quide to staying safer online _____________________________________________________________________ Please come back and paste the DelFix.txt log when you can. After that, if you have no more questions, you are good to go. Surf safe, my friend!!
  12. Digging around, it seems that there is limited ways to reset Edge. This article talks about how to clear the saved data in the browser (and some settings)but I think the best part is in the second half where they show how to 'delete and re-install' Edge.
  13. This one will ask for a restart; the other was just a query so need for rebooting the system. Download the attached fixlist.txt file and save it to the Desktop. NOTE. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system Run FRST64 by double clicking on the FRST64.exe file. The User Account Control may open up; if it does, select Yes to continue to let FRST open and load. The tool will check for an updated version of itself every time it loads; please allow it to do this and the program will either inform you it is downloading an updated copy (and to wait until it is safe to continue) or show that it is ready to use (meaning there is no update found) and you can continue on. Press the Fix button just once and wait. The tool will create a restore point, process the script and ask for a restart of your system. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished FRST will generate a log on the Desktop (Fixlog.txt). Please post the log in your next reply. Fixlist.txt
  14. My bad:wrong search type for this information. Please run the below Fixlist script and post that log. Download the attached fixlist.txt file and save it to the Desktop. NOTE. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system Run FRST64 by double clicking on the FRST64.exe file. The User Account Control may open up; if it does, select Yes to continue to let FRST open and load. The tool will check for an updated version of itself every time it loads; please allow it to do this and the program will either inform you it is downloading an updated copy (and to wait until it is safe to continue) or show that it is ready to use (meaning there is no update found) and you can continue on. Press the Fix button just once and wait. The tool will create a restore point, process the script and ask for a restart of your system. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished FRST will generate a log on the Desktop (Fixlog.txt). Please post the log in your next reply. Fixlist.txt
  15. I need to see what exactly is in the registry for your network. Run a search with FRST. Right click on FRST on your desktop and select "Run as Administrator..." When the tool opens click Yes to disclaimer. Type HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters into the Search Box. Press the Search Registry button. It will produce a log called search.txt or SearchReg.txt in the same directory the tool is run from. Please attach the log file back here.
  16. Download NetAdapter Repair from here. You do not have to install the file but do make sure that to start the program you right click on the downloaded file and select "Run as Administrator". Once this is open, check that the Network Adapter is set to Wi-Fi. Select (check) the following: Release and Renew DHCP Address Clear Host File Clear Static IP Settings (enable DHCP) Change to Google DNS Flush DNS Cache Clear ARP/Route Table <Note: Restart Needed to Complete the Reset Process> NetBIOS Reload and Release Internet Options - Clear SSL State Enable LAN Adapters Enable Wireless Adapters Reset Internet Options Security/Privacy Set Network Windows Services Default <Note: Restart Needed to Complete Repair> Click Run all Selected and follow the prompts. Some of the repairs will ask you to restart your computer. A log file will be produced in the same directory as the program is run from ( entitled netadpter-log-date&time.txt ).
  17. Hello and If you've not already done so please start here and post back the 2 log files FRST.txt and Addition.txt P2P/Piracy Warning: Before we proceed further, please read all of the following instructions carefully. If there is anything that you do not understand kindly ask before proceeding. If needed please print out these instructions. Please do not post logs using CODE, QUOTE, or FONT tags. Just paste them as direct text. If the log is too large then you can use attachments by clicking on the More Reply Options button. Please enable your system to show hidden files: How to see hidden files in Windows Make sure you're subscribed to this topic: Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly Removing malware can be unpredictable...It is unlikely but things can go very wrong! Please make sure you Backup all files that cannot be replaced if something were to happen. You can copy them to a CD/DVD, external drive or a pen drive Please don't run any other scans, download, install or uninstall any programs unless requested by me while I'm working with you. The removal of malware is not instantaneous, please be patient. Often we are also on a different Time Zone. Perform everything in the correct order. Sometimes one step requires the previous one. If you have any problems while following my instructions, Stop there and tell me the exact nature of the issue. When we are done, I'll give you instructions on how to cleanup all the tools and logs Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that. Your topic will be closed if you haven't replied within 3 days (If I have not responded within 24 hours, please send me a Private Message as a reminder) FIRST >>>> Please go to START (Windows Orb) >> Control Panel >> Uninstall a Program or Programs and Features and remove the following (if listed): Torch To do so, left clicking on the name once and then click Uninstall/Change at the bar above the list window. Follow the prompts of the uninstaller BUT please read carefully any questions it asks before answering; some uninstallers will try and deceive you into keeping the software. SECOND >>>> Download the attached fixlist.txt file and save it to the Desktop. NOTE. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system Run FRST64 by double clicking on the FRST64.exe file. The User Account Control may open up; if it does, select Yes to continue to let FRST open and load. The tool will check for an updated version of itself every time it loads; please allow it to do this and the program will either inform you it is downloading an updated copy (and to wait until it is safe to continue) or show that it is ready to use (meaning there is no update found) and you can continue on. Press the Fix button just once and wait. The tool will create a restore point, process the script and ask for a restart of your system. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished FRST will generate a log on the Desktop (Fixlog.txt). Please post the log in your next reply. LAST >>>> Junkware Removal Tool Please download JRT from here to your desktop. Note: Temporarily disable/shut down your protection software now to avoid potential conflicts, how to do so can be read here. Double click the JRT.exe file to run the application. The application will open an Command Prompt window and run from there (this is normal for this program, so not to be alarmed). When it is asked, press any key to allow the program to continue / run. This will create a log on the desktop; please copy and paste the JRT.txt log text in your next post. Note: After the log file is created, please enable your protection software / reboot your system and verify your protection software is enabled. Fixlist.txt
  18. Just wanted to come back and update this thread; it now seems the MBAM Pro is loading and running fine with Win10 AU although I am at a loss as to what changed to let it load and run. Please close this thread as solved but no real solution (it seems)>
  19. Gotta update this one once again. After having MBAM loading fixed (by removing the CryptoPrevent policies / rules) and the rootkit driver installed for scanning working, I enabled the Default level of rules in CryptoPrevent and now MBAM does not load at boot / system start at all.
  20. Let me update this thread: Apparently, CryptoPrevent v7.4.21 (at the Default level of protection) is enough to prevent MalwareBytes Anti-Malware from installing properly. This is something new with the Win10 AU installed as I have never had this problem before (with the default level of CryptoPrevent). I wanted to let you know so that there is a direction to investigate in. I have MBAM installed and it seems to be working properly so far.
  21. Ok. I've done the clean-uninstall / re-install dance and MBAM still does not start with Win 10 AU (v1607). Here are the three logs requested. Let me know if there is anything else needed to do: FRST.txt Addition.txt CheckResults.txt
  22. Could this be related to the same issue that affected MBAE here ? This is due to MS changing driver level signing for kernel drivers (I believe). I am having the issue with MBAM so I am just asking.
  23. Thank you for the Link Checking; everything appears to be fine. All right!! Your logs are clean and you're good to go now!! We've got some final steps left to do to clean up our tools and get your system in good running condition and then you are on your way. Thanks. Clean up of Malware Removal Tools Now that we are through using these tools, let's clean them off your system so that should you ever need to have malware removed again (we hope not) fresh, updated copies will be downloaded. Download Delfix from here or here to your desktop and double click it to start the program Ensure Remove disinfection tools is ticked Also tick: Activate UAC Create registry backup Purge system restore Reset system settings Click Run The program will run for a few moments and then notepad will open with a log. Please paste the log in your next reply. You can delete any log files left on your desktop as these are no longer needed. You are now done! :D Now some information on programs to help keep you safe: Along with Malwarebytes Antimalware, use the following as a base level security: First, an Antivirus program. You NEED one; free is just as good as paid-for as long as you keep them updated. ONLY use one at a time as having more than that will cause system problems. Here are some free ones to check out: Microsoft Security Essentials Avast! Free Antivirus Next, a firewall is a must have now-a-days. The built in firewall in Windows 7 is fine (just make sure it is turned on (Start > Control Panel > Windows Firewall)). Or, if you like, you could choose one of the free ones listed here: Zone Alarm Free Firewall - installer includes foistware so read the options very carefully === options ==== Unchecky is a small service that runs in the background to help keep those "extra toolbars" and tag along search engines from automatically installing. By automatically directing you to a custom install with all the options unchecked, only what you manually choose and confirm gets installed. CryptoPrevent is a free program that prevents CryptoLocker / ransomware from infecting your PC by locking down the OS so the malware can not get a grip on your system. You can read the details about this program here. Lastly, if you use Firefox as your main web browser, consider adding the NoScript and AdBlockPlus add-ons to the browser to block scripting hijacks and remove unwanted ads from the pages you view. You may also find some information and tips at this thread: How did I get infected in the first place? and COMPUTER SECURITY - a short quide to staying safer online _____________________________________________________________________ Please come back and paste the DelFix.txt log when you can. After that, if you have no more questions, you are good to go. Surf safe, my friend!!
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