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respinoza

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Everything posted by respinoza

  1. Thank you for all the logs. We just pushed out a fix. Please let me know if the issue persist.
  2. Thanks for reporting this issue @IkariGradius, I haven't been able to reproduce this on my machine so the information that @Ried requested above would help a lot! If you have the time please submit that information. In the meantime our team is investigating and will respond to you once we find a root cause.
  3. Malwarebytes Support Tool version 1.8 is now available! You can find the new change log below. For all archived change logs, you can find them in the first post above Added the Malwarebytes Privacy Tunnel Driver (mbtun.sys) details in mbst-check-results.txt Added the Malwarebytes Privacy Log (mbtundriverinstall.log) to the log collection process Enhanced the ability to do perform fixes for Malwarebytes products running on Windows 10 Version 20H2
  4. Hey @TonyG16 I updated the screen shots yesterday to match the latest version we have released which is v1.0. I'm glad the tool helped you resolve your issue, let me know if there is anything else we can help you with.
  5. Malwarebytes Support Tool - Advanced Options This feature is designed for the following reasons: For use when you are on the forums and need to provide logs for assistance For use when you don't need or want to create a ticket with Malwarebytes For use when you want to perform local troubleshooting on your own How to use the Advanced Options: Screenshots:
  6. Malwarebytes Support Tool - Guided This feature is designed for the following reasons: For use when you want to repair your Malwarebytes installation For use when you want to try and troubleshoot issues on your own For use when you want to create a ticket with Malwarebytes For use when you want to upload logs to a existing ticket How to use the Guided option: Screenshots:
  7. We are excited to announce the general availability release of Malwarebytes Support Tool version 1.8 The Malwarebytes Support Tool is a multi-purpose troubleshooting and repair utility, designed to assist with issues related to Malwarebytes for Windows. Our goal with the Malwarebytes Support Tool is to provide a simple and stress-free approach to troubleshooting issues with Malwarebytes products. The Malwarebytes Support Tool can be used in two fashions: Guided or Advanced. In Guided, you'll be offered self-help suggestions followed by an option to create a ticket with our support team (or update an existing ticket). In Advanced, you'll be able to perform troubleshooting on your own and/or get help from our forums support team. ** Download Malwarebytes Support Tool Here ** This release includes the following new functionality: Added the Malwarebytes Privacy Tunnel Driver (mbtun.sys) details in mbst-check-results.txt Added the Malwarebytes Privacy Log (mbtundriverinstall.log) to the log collection process Enhanced the ability to do perform fixes for Malwarebytes products running on Windows 10 Version 20H2 Existing functionality: Automatically backup Malwarebytes for Windows configuration data, exclusions and quarantine data when performing a repair. Added an automated repair process to self-serve options. Added self-serve options to help provide solutions faster Added detection of outdated Malwarebytes for Windows installation and ability to upgrade to latest version. Added ability to generate new Malwarebytes Support tickets Added ability to lookup existing Malwarebytes Support tickets and upload troubleshooting information to a secure Malwarebytes server Integrated automation of Farbar Recovery Scan Tool (FRST) Integrated automation of existing Malwarebytes Support tools (MB-Check, MB-Grab & MB-Clean) Contains offline functionality in case of a networking problem Contains Advanced Options page to locally generate troubleshooting information or perform a clean reinstallation of Malwarebytes for Windows Added application telemetry. Improved clean functionality to provide more robust manual cleanup, removal of Malwarebytes business products and clearer logging. Improvements to troubleshooting information collection. For more information, please refer to the following links: Malwarebytes Support Tool User Guide Malwarebytes Support Tool FAQs Note: Should you encounter any issues please start a new topic in this section. Changelog:
  8. Malwarebytes Support Tool - Advanced Options This feature is designed for the following reasons: For use when you are on the forums and need to provide logs for assistance For use when you don't need or want to create a ticket with Malwarebytes For use when you want to perform local troubleshooting on your own How to use the Advanced Options: Screenshots:
  9. Malwarebytes Support Tool - Guided This feature is designed for the following reasons: For use when you want to try and troubleshoot issues on your own For use when you want to create a ticket with Malwarebytes For use when you want to upload logs to a existing ticket How to use the Guided option: Screenshots:
  10. We are excited to announce the Beta release of our new Malwarebytes Support Tool! The Malwarebytes Support Tool is a multi-purpose troubleshooting and repair utility, designed to assist with issues related to Malwarebytes for Windows. Our goal with the Malwarebytes Support Tool is to provide a simple and stress-free approach to troubleshooting issues with Malwarebytes products. The Malwarebytes Support Tool can be used in two fashions: Guided or Advanced. In Guided, you'll be offered self-help suggestions followed by an option to create a ticket with our support team (or update an existing ticket). In Advanced, you'll be able to perform troubleshooting on your own and/or get help from our forums support team. ** Download Malwarebytes Support Tool Here ** This release includes the following functionality: Added self-serve options to help provide solutions faster Added ability to generate new Malwarebytes Support tickets Added ability to lookup existing Malwarebytes Support tickets and upload troubleshooting information to a secure Malwarebytes server Integrated automation of Farbar Recovery Scan Tool (FRST) Integrated automation of existing Malwarebytes Support tools (MB-Check, MB-Grab & MB-Clean) Contains offline functionality in case of a networking problem Contains Advanced Options page to locally generate troubleshooting information or perform a clean reinstallation of Malwarebytes for Windows For more information, please refer to the following links: Malwarebytes Support Tool User Guide Malwarebytes Support Tool FAQs Note: Please keep in mind this is Beta software, should you encounter any issues please start a new topic in this section. Changelog:
  11. Thanks for sending me your logs, it made it much easier to understand what you are seeing. The mb-clean tool will actually append to an existing log if it is ran multiple times on the same system. As a result the log can contain history from previous versions of the tool, the latest activity can be found by scrolling to the bottom of the log. This is expected behavior, if you wish to start a fresh new log delete the existing mb-check-results.txt on your desktop. Let me know if you have anymore questions, it's been a pleasure helping you.
  12. Hi @Gt-truth check your messages, I'd be happy to help you with your issue.
  13. Thank you for bringing this to our attention, I've forwarded your log file to one of our developers to determine why it is leaving files behind and deleting items it shouldn't be removing. I'll follow up with you as soon as we determine what is going on.
  14. ** Download MB-Clean Here ** How to use it? Download the latest version of MB-Clean by clicking the link above Close all open applications Double-click and run mb-clean.exe A prompt with an option to clean up the system will appear: Yes - will proceed with backing up the license key (Malwarebytes 3.x only) and initiating the cleanup process No - will exit the utility Once the cleanup process is completed, a prompt will appear: Yes – will proceed and post reboot you will be prompted to continue with the downloading, installation and activation of latest version of Malwarebytes 3.x No – will exit the utility and you will not be prompted (post reboot) to download, reinstall and re-activate (not recommended) We recommend rebooting immediately. Additionally, stopping at this step is not recommended and will most likely not resolve your issue(s). Upon reboot, a prompt will appear: Yes - will download, install and activate the latest version of Malwarebytes 3.x No - will exit the utility and the cleanup process is complete Choose this option if you do not want to download, install and activate the latest version of Malwarebytes 3.x A log file ("mb-clean-results.txt") will be on your desktop Attach the log file to your support case and/or your forums thread for further assistance Changelog: Overview of MB-Clean:
  15. Hi molitar, if your still having issues with the the mb-clean.exe let me know what version your running and I can see if we can figure out why it isn't working.
  16. Thank you so much for the feedback, in our next release of mb-clean we plan on doing a post reboot confirmation clean up as well for files that are not successfully deleted before a reboot. We would have additional logging as well to confirm that nothing is left on the system. I'll ping you when this version will be ready.
  17. Here you go: https://downloads.malwarebytes.com/file/mb_clean
  18. ** Download MB-Check Here ** How to use it? Download the latest version of MB-Check by clicking the link above Double-click and run mb-check.exe A command window will appear stating "running mb-check" followed by "running mb-grab" Upon completion, a prompt will appear letting you know it's done and the "mb-check-results.zip" file will be on your desktop Attach the "mb-check-results.zip" file to your support case and/or your forums thread for further assistance Changelog: Overview of MB-Check:
  19. Hey CeeMcGee, I responded to your other thread, please email me your information (order number and contact info) and I can see what options we have to expedite your order. -Rommel PM
  20. Hi CeeMcGee, I am sorry to hear about your frustrating experience with CDW, please email me directly at respinoza@malwarebytes.org with your information and I can see if we can expedite something for you. -Rommel
  21. Hi, I noticed you inquired about our Remediation tool a while back and I apologize that no one has responded to your question. We actually just updated this technology with a new version. The new version is called Malwarebytes Breach Remediation. You can access the beta below if you are still interested: https://forums.malwarebytes.org/index.php?/topic/179168-malwarebytes-breach-remediation-v26-beta/ Let me know if you have any questions. -Rommel Product Manager Malwarebytes
  22. As mentioned in our press release two weeks ago, we announced Malwarebytes Breach Remediation, our new endpoint detection and remediation (EDR) cyber security platform. Today Malwarebytes Breach Remediation (MBBR) version 2.6 is now available and will be making a debut at RSA. The following updates are included in this release: New Features · Added enhancements to the customer database IOC feature to support new terminology · Added the ability to create a custom reboot message with a wait time option if a reboot is required to remove threats detected during a scan · Added error return codes in mbbrerr.h located in the doc subdirectory to help troubleshoot potential issues Improvements · Changed product name from Malwarebytes Malware Remediation to Malwarebytes Breach Remediation · Changed access controls to require Admin privileges when making any changes to the application · Changed default registration for subscription licenses from 48 hours to 2 weeks · Changed and updated the error message if an invalid proxy setting is used · Changed executable name from mbmr.exe to mbbr.exe · Changed the scan log output filename from MBMR-STDOUT.XML to MBBR-STDOUT.XML · Changed the log error output filename from MBMR-ERROUT.TXT to MBBR-ERROUT.TXT · Changed the identifier of quarantined items from integer to unique string For more information please visit our website: https://www.malwarebytes.org/business/breachremediation/ Rommel Espinoza Product Manager, Breach Remediation Malwarebytes
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